HiBid review: Customer service is non-existant

I bid on several items back in August. I won 3 items and paid for them, as well as their service charge. I immediately emailed the provided email after the auction ended to have the items shipped to me, rather than picking it up myself - there was no response. I have sent 4 emails, and called at least as meany times, and not once have they responded to me. Shockingly, I still haven't received the items I won and paid for. Imagine my surprise when I was viewing another auction and see 2 of the items I won being auctioned again, and both with the same exact lot number. (Both sold for less than I paid for them.) At this point, I want a refund, but they will not return calls or emails. Next step is involving the bank. I have the emails, and screenshots of the auction where my items were resold.