Complaints & Reviews

HP printer 3055non responding regarding free gift

Kind Attention: Gurnaaz Kaur,

HP Redemption Cell
Solutions Integrated marketing Services Pvt Ltd
3rd Floor, Chandra Bhawan,
67-68, Nehru Place, New Delhi-110019
Tel; 011-[protected]/ 4130 6700

Dear Madam,

As per the communication from HP website and your authorised distributors, I have submitted all necessary documents to claim the free gift vide redemtion code: W8Q1948BD9. Against the purchase of HP-3055.

Hope by this time you have managed to send the free gift to the address mentioned therein, hence please send us the courier details.

The problem is as follows:

1. The telephone number is changed and no one is available on the new number to respond, nor the distributor even.

2. No communication from your side in response to my earlier e-mail.

3. No one was available to tell where you are sitting, during my visit to nehru place office last month.

Hope you will be kind enough to respons to this e-mail as this pourchase is on behalf of M/s. Mann+Hummel, Hydromation, Mumbai office, an organisation from Germany and Belgium, the office in Bangalore are chasing me, as I have taken it from HP, as per my recommendation.

regards,

Kalyan Roy
Manager- Business Development

Mann and Hummel Filter Pvt Ltd
A-201, RAJ, Plot-66, Sector-21, Kharghar, Navi Mumbai-410210
Tel; 0091-22-[protected]. Mobile: [protected]
E-mail: mann.[protected]@gmail.com

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    Respected Shri Balu Doraiswamy,

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      • Pu
        puneet Jul 31, 2008
        This comment was posted by
        a verified customer
        Verified customer

        Hi
        From last 6 years I am a regular customer of HP. I don’t know what happened to HP Customer Care Unit(May be they are lacking hold on customers bcause other companies are providing better services then HP). I had 3 Printers 2 copiers & 1 Scanner of HP. On 24th of July I gave my all in one copier to digitech faridabad. On regular basis I have called them but they are so irresponsible inspite of providing service they were just giving false assurance like your case has been logged in, part to be replaced is dispatched from ware house. I was in dark for 5 days at last they said part is not available in ware house & we don’t know how much time will it take to receive that part(there is problem of Teflon in my hp 3055 all in onewhich is easily available in local market but hp don’t have). Then I took my copier from digitech & gone to hp Care delhi that was the hight of irresponsibility, I fill the entry form wait for my tern for an hour after that engineer checked machine & dignose problem & send it to submission counter they checked warranty & said sir this machine has on site warranty u have to take it back to home & our service engineer came there & see to it I was shocked(if I am right on site warranty is facility given to customer that they can call engineer at home to make their problem rectify u cant refuse if any machine was taken by customer at service centre). I spoiled 7-8 days for just making my machine to be ok but no results. In visitors remarks I saw all the customer satisfaction forms writed satisfied. I fill the form as unsatisfied customer yesterday but today that that form was not there just because it’s a big black spot on your Customer Care.Now I am switching over to Epson otherwise my work will suffer some more time .because u people only know how to sell things but don’t know about customer satisfaction I am really shocked how u are satisfying other customers. Now I think I have to go to some local service center without thinking of warranty as my business is suffering a lot. I am writing this just because u are not aware of what your local C Care persons doing and whats going to on your own service centre may be other persons get good service from you.
        Now two days are gone I complaint for on site repair but no one even visit to see whats wrong with the machine.
        Still expecting good service from HP

        Warm regards
        Thanks
        Puneet Dua

        0 Votes
      • Li
        LilyMockerman Nov 27, 2009

        I have been a loyal customer of HP for many years, having bought several printers, laptops, and computers over the years, and I have always been happy with my purchases...until now.
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        This has been the WORST, most time-consuming experience I have ever had with support for any product. I am completely infuriated and no longer wish my computer to be repaired with a chance it could go wrong again. I want to immediately return and be refunded for my worthless purchase! I no longer wish to deal with the inadequate support desks of HP, who when I asked for a manager transferred me ten times, the first nine to the wrong departments, kept me on the phone for over an hour, and still would not transfer me to a manager.
        My $2, 000 problem remains completely unsolved

        0 Votes

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