I have a ZD8000 laptop purchased about 2 yrs ago for about $2800. I bought the extended warranty as I travel internationally. I had a problem with vertical lines on my screen. I notified HP tech support about the problem in december 06. I could not get the unit repaired right away because I was out of country and in Brazil. I returned to the US in July 07, now extended warranty expired. Sent unit to HP for repair. We agreed to have the unit repaired at my cost of 286.95. They sat on the unit for over a week without repairing. Then I contacted them and they refuse to repair my unit saying it is too costly. They want to scrap unit. I need info for class action law suit and also will contact TV news services (eg:7 on your side) for resolution of problem. Please help with any info smb!
I have recently bought a HP Pavilion laptop (Model dv6226tx) in a store at Chennai, India. It comes with a Vista Home Premium operating system. It also has a in-built webcam. The problem is most of the time, the web cam does not work. Whenever I try to access it with some instant messenger program, like Windows live messenger or yahoo messenger or trillian messenger, sometimes it works with and sometimes I am getting error messages like "Webcam is not connected" or "You don't have webcam connected to this system or it may be used by some other application". When we contacted HP customer care support, they are only giving temporary solution like, re-installing the software for the webcam from the c:swSetupWcam folder. This is every time, we have disable and enable the webcam. There are lots of complaints lodged at the HP website regarding the same problem by various customers, but still HP is not responding with any permanent solution to it. Instead of spending their time in fixing the bug, HP is spending their time in hiding the fact, by removing the complaints that we have posted in their website. I have posted some 4 or 5 complaints regarding the same issue, whenever they feel the heat is being on the higher side, they are removing the posts.
This is complaint regarding redemption scheme of free motorola phones, this is my redemption code D7KEULBNQ4...
I am having a HP gas connection with one cylinder. I have taken this connection from Maa Durga Gas Service, Sai Road, Baddi. (code No. [protected]) and Phone No. [protected]. My Consumer No. is 503763.
Now the Problem is that I have applied for second cylinder on 11/03/2007 and I was assure that I shall get the cylinder within one month. But I have not got it till today. Whenever I ask them they say it will take one more month. I do not know what to do.
Having bright ideas what can i do?
My name is John. My wife and I have a problem with a HP notebook we purchased. We were sent a laptop that has a defective battery. It won’t charge. The problem was diagnosed by an HP technician and a new battery is all it needs. We have been trying, unsuccessfully for about a week and a half to have HP send us a new battery. This being a brand new computer, we thought it would be a simple, “ship us a new battery” situation. Well after talking with HP India, HP Canada, HP Palo Alto, CA. IT’S NOT THAT EASY. HP representatives have hung up on us repeatedly and explained they can do nothing! They won’t ship us a battery without a personal charge card to cover the return of the defective battery. We have an account with HP, but they won’t use the account??? HP wants a personal credit card. We won’t give them our personal information because we have been charged incorrectly in the passed and it is very difficult to correct. HP says they won’t bill the account yet, but, they will put a hold on the available funds. How is that different? HP can not give me a physical location were I could possibly exchange the battery. We are stuck. We have already spent the money to add our business software and while it is plugged in it works. However, that’s not what we bought it for. I could use some help!
It seems as thought HP, as big as HP is, it is clear that making the sale is HP’s only concern. Customer service is not required or encouraged as we were hung up on many times, even by HP’s so called management. Thank goodness I have kept my IBM note book, I have technical support 24/7, AND, a real person to take it to when I have a serious problem. They don’t even need a credit card, because it’s under warranty. OH! By they way, the HP has a warranty also, but they want a personal card-- just in case??? Any suggestions?
The a6000n is the second hp computer I've owned. Both of which came with no recovery discs. As advised in the hp computer manual, I created the discs myself (using 2 dvd discs). When my system crashed I was glad to have them, or so I thought. The first disc booted up fine. But the second one could not be read. Both discs were brand new with no scratches. So I'm sending this out as a warning to anyone thinking about purchasing an HP computer. If your brand new system crashes you might be screwed, despite your best efforts. And to HP, if any of you are listening, spend the extra dollar or two and include recovery discs with your computers. Hell, add the cost to the final selling price. I would've spent another two bucks to prevent me from tearing my hair out trying to restore my system!
I have also had a problem in getting Hewlett Packard to honor their "Holidays Just Got Happier" rebate program, which was running in the late fall of 2006.
I submitted all of the forms for the rebate in early January, after purchasing my computer in December, 2006. In February, HP's Internet "rebate status" form said that the check had already been mailed to me, but I'd never received it. I contacted them about this in March, and they told me to re-submit all of the forms that I'd already sent in. When I objected (they already force you to jump through plenty of hoops the first time around) they agreed to re-send the check.
I was told that the check was re-sent on the first of May, 2007 but as of May 27th I STILL don't have it. I e-mailed them in mid-May, and was told to wait a full 30 days before asking for an explanation. At that point, I submitted a complaint to the Better Business Bureau.
My sense is that they just wait for people to give up on these rebates, so they don't have to pay them.
I am writing to address an instance of deceit and ethics violations by HP Technical Support. My fiasco with HP technical support and customer service began on 1/18/07 when I purchased an HP Pavilion Notebook dv6000 from a Circuit City in Bayshore, NY. After approximately 3 months the laptop broke. Circuit City support team deemed the problem to be the motherboard and recommended I contact the dealer to have it repaired or replaced. Upon calling technical support on 5/15/07, I spoke to a man named Mohamed who told me that since the computer would need to be replaced, I could go ahead and purchase the same, yet upgraded version, the Pavilion tx1000z, then return my original notebook and be fully refunded for the purchase price. He also told me he would extend my one year warranty, though never asserting that there would be a fee. For the record - I am still under warranty. Coincidentally, the called was “disconnected” after the sale was finalized. Calling HP back 5 more times, I was assured by every representative whom I spoke to that I would be fully refunded for the latest purchase. As a college student, my finances could never allow me to purchase two brand new laptops within a four month period.
Then, between 5/18 and 5/19 I received a "care pack" for an extended warranty (which I didn’t ask to purchase) with an invoice to a woman in Missouri (I live in NY). Calling HP back, I again attempted to describe the circumstance at hand (finding it difficult as the outsourcing to India makes representatives hard, if not impossible to understand or effectively communicate with) and had a return set up for the care pack. Though the initial return was completed, I was sent yet another care pack on 5/24 which again, I did not want. The following day I received a call from HP sales while I was not at home, asking me how te laptop, that i had not yet received, was running. I was also finally given a case manager, Susan, who stated during a conference call with supervisor Jeannine at HP Sales, that I had been “lied to by technical support so the representative could receive commission” (5/21/07 @ [protected] ext.94) She continued to inform me that the only thing she could do was fix the old notebook and give me a 3 year extended warranty on the product. Another 3 years of this disaster hardly seems a compensation. Thus, I attempted during the conference call to cancel the new purchase but was sent the product anyway. I have now spoken to three different supervisors, 5-6 different representatives, and have had to deal with receiving and returning items to Fed-Ex more times than I can count. I have been on the phone with HP everyday for 2 weeks often sitting on hold for 40 minutes at a time to only be told that he/she I am speaking to is not accountable and I have, in fact, been intentionally mislead. I have sent in my old laptop, have received the new one, yet have not been refunded and have now been told to Fed-Ex everything I have received back to HP. This experience with HP has completely shattered the company’s notion of credibility and has also violated my trust as a consumer as well as business ethics codes. I am extremely frustrated and disappointed. This situation must be fixed. In the words of manager Chris at HP Sales, "If someone promised ya something, you should get what you were promised."
*An exact copy of this letter has been sent to both the HP corporate office and Mark Hurd, CEO of Hewlett Packard. I am yet to receive word from either OR the promised credit to my account.
As a college student I simply Can Not afford this additional $1,300 and demand that someone from HP takes responsibility for the actions of multiple promises confirmed by their technical support center and provides the Pavilion tx1000z and the refund as I was originally informed they would supply.
I brought an HP DV1000 in july 16 2005. 2 months later I started having a problem, that is it would randomly shutdown. I didn't know what was going on. the first time I thought my battery died but no. around that time I had to go on a trip and with the computer giving problems I waited until I came back from my trip. I called HP and I got excellent customer service they sent the mail man to come and pick it up. about two weeks later I got it back. they had replaced the powerplug in the laptop and it work for about 4 days and then It started to randomly shutdown again. I made a couple trips when I came back I called them and told them the problem once again mail man pick it up and two weeks later I get it back. this time they replaced some chip inside my laptop. works good for one day and it starts all over. So I said maybe windows has a problem of some sort. So I formated my hard drive and installed a current version of linux. while using this OS I get a message that my laptop is over heating and it needs to shut down. Now, I know what causes the shut down. so I try to re install windows xp from the recovery cd. as soon as it says press enter to install it reboots. I tried countless times. nothing. I put the linux OS since it since it seems to work fine until it shutdown. Once again I called HP I told the technician the my laptop gives me a message of over heating and shuts down. the first thing he said was "who told you" and I said my laptop, on a nice little window. I told HP that I tried to reload the windows OS but it wont let me by this point I was extremely upset with them and I wrote a note just replace it with the same model, I don't need a top of the line HP just this one. the mail man comes two weeks later I get it back. they had done nothing with it. When I called HP they said that I had spill water and that there was nothing they could do for me. All I wanted was a replacement of the same model nothing else. Still within my 1 year of warranty they blew me off. When I go on trips I mean I went out to train, I'm in the military and I don't have time to be fooling around with HP. Now of course I have a new laptop while the other one is collecting dust. I payed about $1400 for it and got nothing in return, thank you HP.
I, dr. Vijaykumar s. Kamat medical director and online consultant for biogetica usa based online health portal, website; www.Biogetica.com. Would like to bring to your notice that.
I purchased hp pavilion dv2046tu, model no. Re161pa#acj, serial no. 2ce6440xqs on 6th december 2006.
The notebook was not powering & lsquo;on’ so on 18th april I took it the hp service centre located in belgaum and I was told that it would be rectified in 2 days. I called them two days later and was told that there was problem in the motherboard and it would be replaced, I agreed to that and after 2 more days i. E. On 24th april, I was told that they received a defective mother board from the company and they have replaced a 2nd motherboard, surprisingly even this motherboard was defective and when I asked the service representative whether they were replacing a new motherboard, he was silent and did not answer to my question and lateron I was told that they don’t replace with a new motherboard. It was almost 10 days by now. Yesterday i. E. 2nd may 2007 I was been told that the harddisk is gone and they would replace it. Now my question is, even after changing the motherboard for three times and changing the harddisk the issue is not resolved yet.
In this due course of time I have lost immense amount of work, time, and money as I did not have the notebook to work with. Which is an integral part of my profession as an online consultant. I also requested the service executives to provide me with a standby pc so that my work doesn’t stop; I was always assured that my notebook will be ready the next day. Can you tell me who will be responsible for this mental, physical, and monetary damage and loss that I have suffered? Due your inefficient service all my work is stopped and my reputation in the company is spoilt. I could not work efficiently for my company and deliver my work in time.In my profession, time is most important but due to your lack of service and negligence both mine and your name is spoilt. I had never dreamt of this happening to me, when I was purchasing your product.
I have used your hp desktops and printer in the past, I always thought that hp is known for its quality and service and you have proven it to be wrong, I was suggested by many friends to go for other brands which cost much less, but I preferred to go for hp and now I am disappointed with your products, I have realized that I have committed a big mistake to have purchased your product paying extra for no reason I would be better that I have bought a different brand notebook who would for the customer an act fast in their duties and also dont lie or cheat.
I am highly-highly dissatisfied with your work and service and I would also suggest my friends and colleagues to avoid hp products and services.
Now my notebook is with your service centre in belgaum not yet rectified. The engineers seem to me that they are not qualified and doing r&d on my notebook, my notebook has been opened for more than 10 times now and I am not ready to accept it even if it gets ready in some day (I am sure the quality is substandard and the service hopeless).
My HP's dv6000 Laptop had to be serviced continuously for 3 months and is still broken. First service...
My new dv6253cl notebook was not communicating with my wireless network, I have three computers that do, I went on live chat, spoke to Huntley, seemed to want to help but had no real depth in troubleshooting the problem. I was told that my printer would not work wireless, I was put on hold and lead in a circle with no real interaction in troubleshooting the problem, I verified what I had tried and basically was told to read a manual that would be sent e-mail in 5-min, never received it and I was also disconnected right after this. I Eventually figured it out trial and error, verified that I could print a web page, but not through my word processor, went into properties and setup a new port and made several changes to my configuration not sure which made the big difference. Works fine now I can print out my documents in word or downloads from the internet.
Hi, I bought a HP Pavillion dv9222 very recently. It came with windows Vista. With in a week of Purchase, the screen went off when I was making a presentation to my client. Landing me in a very embarrassing situation. The Service center guys of Hyderabad, couldn't tell me what went wrong. They came with a solution for the display with replacing it with a new screen. But didn't connect the built-in Web Cam. I sent it again to the service center and it has been 3 days since its with still couldn't return it to me. My clients meetings are getting affected by this. HP service SUCKS.
I also have been a victim of HP's poor after sales service support.
the laptop i purchased just 2 months back has started to show signs of being a defective piece.... but nobody at HP is willing to take ownership of the poor response they have given. My laptop shuts down while working without any rhyme or reasons and all the possible causes have been checked... yet the engg are unable to diagnose the problem...or to solve it. To add to that the dealer who sold us the HP laptop, his license with the company has expired and he did not inform us about it while trying to fix up the laptop... its only when he felt that he has messed up the laptop beyond repair and will not be able to provide any comfortable solution, he disclosed that his license has expired and that we need to contact the other HP service center in the city... the other so called authorized service center too was extremely disappointing and we are feeling cheated now... we have invested our hard earned money into this laptop and its really frustrating to see nothing coming out of it...
In October of 2006 HP had a rebate on HP LaserJet 4 in one Machines The rebate was for $350.00 US. We purchased 4 of these machines giving us a total rebate amount of $1400.00
I checked the status of my rebate in the internet site which they provide for you on their web site. The status shows the cheque had been mailed. It does not say what date. I called on Feb 15, 2007. Since the cheque had not arrived.
I was told that the cheque had been mailed out on Dec 5, 2006. They were to put a stop payment on the cheque and reissue a new one. Mar 7, 2007 I still had not received the cheque. So again I called And again I was told the cheque had been mailed. I told them I will call back each week until I received the cheque.
March 19, 2007 I received the cheque…
Letter of complaint that I faxed to HP on 3/7/07 follows. Supposedly, HP referred my complaint for response after I followed up by phone on 3/14. When I phoned again on 3/15, the rep told me that he did not know when/if HP would respond, and he also told me that he could not give me contact information to check further.
RE: Hewlett Packard
This is a complaint about Hewlett-Packard Company’s (HP) products and customer service/technical support (customer service). Details follow.
Products. Since around mid-1998, I have/my brother has purchased for ourselves and for our mother three HP Pavilion desktop computers, two Compaq Presario desktop computers, one HP Media Center laptop computer, one HP Scanjet, three HP all-in-ones, and three printers. The three HP/Compaq computers that we have purchased since December, 2004, are of a much lesser quality than the previous HP/Compaq computers that we purchased:
• One of the DVD/CD drives in the HP Pavilion that my brother purchased about a year and a half ago had a melt down within weeks of the purchase. HP replaced the drive, but the computer has a cosmetic flaw because of the melt down.
• In December, 2004, which is approximately two and one quarter years ago, we purchased a replacement Compaq Presario for our mother, who is a senior citizen on a very limited income. She depends on her computer to keep in touch with family and friends who reside all over the United States, as well as in Europe. Since about two weeks ago, there appears to be a major problem with the operating system. No image appears on the monitor, and I know that the connections, cable, and monitor are not cause of the problem. Replacing the graphics card did not resolve the problem.
• In July, 2006, not quite eight months ago, I purchased the HP Media Center laptop for myself. I have used it very little. In preparation to take it to my mother last week, for her to use until we can arrange/afford to have her Compaq Presario repaired, I discovered that the laptop does not operate, either with A/C or with battery power, and I cannot operate the latch to open the battery compartment.
Based on the three above-cited problems, especially because the last two happened within such close proximity to one another, I was considering not purchasing another HP/Compaq product. After my communications with HP’s telephone technical support on March 2, 2007, and this afternoon, I definitely will not purchase another HP/Compaq product.
Customer service. On March 2, 2007, upon discovering the problem with my recently purchased HP Media Center laptop computer, I telephoned HP’s technical support, at 800.474.6836:
• I was on the telephone for almost one hour, beginning at 8:49 p.m. I estimate that at least half of this time my call was placed on hold.
• After I provided the requested information to the automated system, a message told me that the laptop is “out of warranty.” Is this a tactic by HP to avoid honoring warranties?
• I spoke with four people, who identified themselves as Eric, Joseph, Nancy, and Sharon. Communicating with the two females was extremely difficult because they speak poor English.
• The two females refused to accurately make a record of the problem that I was reporting. Both of them insisted that HP replacing the A/C adapter would resolve the problem. Several times, I had to state that replacing the A/C adapter would not resolve the problem, since the laptop will not operate with battery power, either. I informed them that I could not open the battery compartment.
• On March 5, 2007, a FEDEX representative informed me that HP provided an incorrect street address. I had to give FEDEX the correct street address, which delayed my receipt of the mailer that HP sent to me to use, supposedly to return the laptop computer.
• The two females lied to me, by telling me that HP was going to replace my laptop computer. I became aware of the lie this afternoon, when I opened the mailer and found a repair information sheet and no information about a replacement laptop computer. The lie was confirmed when I telephoned HP’s technical support today.
At around 4 p.m. today, I telephoned HP’s technical support a second time, to request that HP replace the laptop, as had been discussed with the two aforementioned females:
• This call, too, took approximately an hour, with about half of the time on hold. The only positive aspect was that Sean is an American who speaks English that is understandable. Since I purchased the product from an American company, I expect to communicate with people who speak English that is understandable.
• The first person with whom I spoke, Sandra, was very difficult to understand, the same as Nancy and Sharon. Per my request, she said that she corrected my street address. As she requested, I identified myself, and I provided the case number, order number, product number, and serial number. I had to repeat some of this information to the next person, Sean.
• Sean was pleasant, and he appeared to be customer-service oriented. However, speaking with him was a waste of time because he has no authority to address the situation, and, he said, he could not reach an available person to whom to transfer my call “to escalation,” despite several attempts.
• After wasting another hour this afternoon, the problem still remains/I continue not to be able to use my laptop computer. I cannot waste any more of my time on the telephone with HP. I will not FEDEX my laptop computer to HP to have it repaired.
Resolution sought. To resolve my complaint, I want HP to take the following action. The resolution that I am seeking takes into account the approximately two hours of my time that HP has wasted since March 2, 2007, as well as the facts that I have not been able to use my laptop computer and that my mother has not been able to use her desktop computer.
1. Immediately to send to me written verification that HP will replace my laptop computer with a new (i.e., not refurbished) laptop computer with the same or better specifications.
2. Immediately to send to me the paperwork, including FEDEX labels, to return my laptop computer.
3. Immediately upon its receipt of my laptop computer, FEDEX to me the new laptop computer.
4. Include on the new laptop computer Microsoft Office Home and Student 2007 and Microsoft Office Publisher 2007.
5. Immediately repair, including backing up files before the repair, my mother’s desktop computer at no cost, including no shipping cost in either direction.
I will appreciate a response by March 16, 2007, either by regular mail or by e-mail.
In July 2006, I bought a HP Pavilion laptop through Circuit City. A couple of weeks ago, the screen goe...
My latest complaint is that when I bought my refurbished hp pavillion a1477c at costco I was promised a free upgrade to microsoft vista when it came available (I bought my unit 11/07/2006). When I tried to upgrade the upgrade site advised me that I needed a poa which was on a microsoft label attached to my pc.
When I inspected the pc there was no microsoft label on my pc anywhere. Since I did not have the 14 did get poa the software would not authorize my upgrade.
When I complained to hp I was eventually connected to hp corporate resolution in denver, co. They told me that they would resolve the situation and get back to me soon and gave me a case #. When they did not get back to me, I called them again, gave them the case #, and got the same runaround, that microsoft had to resolve problem and not hp... I do not believe them... They are trying to pass the buck to microsoft... (What I think happened is their refurbisher forgot to reapply the microsoft label)... They did admit that they were having this problem with others also... But after several attempts I have not had good customer service from hp and I will never but another product from them and will tell everyone I can not to buy from hp or compact... Bob bostic... I am curious to hear if anyone else has this problem with hp.
Dear HP and Interested Others:
This is a true story about an HP Pavilion desktop computer and HP Total Care, a J.D. Power and Associates Technology Service and Support Center.
My HP Pavilion desktop was purchased new on January 6, 2007. Approximately ten days after purchase, the hard drive failed and the operating system (Windows XP Entertainment Center 2005) would not load.
I contacted the HP customer service team several times before it was decided that my hard drive had failed and needed to be replaced. Approximately five days after this decision, I received a new hard drive via federal express and a second federal express package containing operating system recovery disks (no recovery disks came with the original PC.) The pictorial instruction sheet for replacing the hard drive was for a different computer, but I nevertheless was able to successfully replace the hard drive after an hour or so of effort. The operating system recovery disks are proving more difficult.
Three disks are necessary to rebuild the operating system. Two disks are for the XP operating system and these loaded slowly, but without problem. The third disk is clearly labeled Compaq Presario Supplemental Recovery disk and contains the following warning printed on the CD, "This CD can be used ONLY with a Compaq PC." I became suspicious when I read this warning, but thought that maybe HP was simply cutting corners to save money and using a sister company's product. After approximately 12 hours of attempting to finalize the rebuild of the operating system, an HP customer service representative determined that I was using the wrong recovery disk and promised to send new ones.
Four days have passed and I still have not received the correct operating system recovery disks. I have called the HP help center three times this morning and I estimate ten to fifteen times during the course of this problem.
During this morning's first call, I waited for approximately fifteen minutes in the automated answering system without talking to a human being. Then, I was silently disconnected.
During this morning's second call, I spent about fifteen minutes on hold before speaking with a nice person and asking him about the status of the replacement recovery disks. He gave me a federal express tracking number and, after the phone call, I went to the federal express website and found that the tracking number was for the first shipment of incorrect recovery disks.
As I type this message, I am on hold in the HP automated attendant answering system for a third time this morning waiting for a live human being to talk to me. Altogether, I have wasted about 45 minutes on hold this morning. Great news! A human being just answered. After taking my name, case number, model number, e-mail address, and all the other requisite information for the umpteenth time, I am now on hold once again as he seeks to find out the status and location of the replacement recovery disks. Meanwhile, I sit here typing on my old Dell Computer with a phone to my left ear waiting for the nice guy at HP Total Care to return to the telephone.
It seems like an hour has gone by, but its probably only five minutes or so. He's back, but he needs to transfer this call to a hardware specialist, and I am on hold once more. I take a quick trip to the bathroom with the wireless phone still at my ear, and when I pass the medicine cabinet, I recall that I had a physical examination yesterday and my doctor prescribed Benicar for high blood pressure. I wonder, is there a connection between my needing Benicar and my experiences with HP Total Care, a J.D. Power and Associates Technology Service and Support Center? I think my blood pressure is probably higher now than it was an hour and fifteen minutes ago, when I started trying to get help from HP.
A nice hardware specialist just answered the telephone. Apparently, HP never sent the replacement CDs. He promises they will be here by January 30 and gives me an order number for tracking purposes. I will wait and continue taking my medicine. Meanwhile, I have spent over one thousand dollars and fifty to sixty hours setting up and trying to repair my new HP Pavilion a1640n desktop computer. I lost all my work product generated during the ten short days that my computer worked before the hard drive crashed. And I am unconvinced that HP totally cares.
I just bought and returned a brand new desktop hp computer at my local best buy store. the hp printer...