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PC Master Pro - I bought a computer from PC Master Pro Inc
I bought a computer from PC Master Pro Inc. on Jan 29 2022. I paid with my credit card and it was supposed to be shipped to my address. I found it on *** and the store's website as ***. They sent me two notifications, Order #*** confirmed and 2 hrs. later Shipment order *** on the way. Both of these notices confirmed the same specs on the laptop. EXHIBITS 1 and 2. On Feb 2 2022, I received the computer but it was not 120 SSD as advertised, instead, it was 500GB HDD. I called the store and spoke to the manager. I asked if they sent me the wrong computer and what I should do to send it back. He acknowledged their mistake and offered to send me a 120GB SSD instead of shipping the computer back and forth. I agreed and confirmed by two phone calls the next day. EXHIBITS 3,4 and 5. However, to date, they have not sent me the drive and it's been over a month. I waited because I thought they might have to order one, but I found out that the drive is readily available in stock on ***.ca *** for only $31.99. My complaint is misrepresentation of the product and failure to live up to the agreement for resolution. (fair dealing). I have lost the use of the computer for all this time. I thought they would send me the drive right away, not in 6 mos. or 2 years. EXHIBITS 1. Screenshot of order confirmed. Jan. 29 2022 2. Screenshot of shipping notification Jan. 29 2022 3. Photo of price sticker from the laptop palm rest. It was peeling up from the computer and was rubbing the screen so I immediately removed it. It is shown here laid out on a desk and held down with a piece of glass. This was what first alerted me about the drive. 4. Screenshot from Windows Device Manager of the laptop they sent me. 5. Screenshot from *** showing that the drive is a HDD.
PC Master Pro Reviews and Complaints
PC Master Pro’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of computer enthusiasts are dissatisfied with their hardware and services.
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Overview of PC Master Pro complaint handling
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PC Master Pro Contacts
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PC Master Pro phone numbers+1 (403) 454-2096+1 (403) 454-2096Click up if you have successfully reached PC Master Pro by calling +1 (403) 454-2096 phone number 0 0 users reported that they have successfully reached PC Master Pro by calling +1 (403) 454-2096 phone number Click down if you have unsuccessfully reached PC Master Pro by calling +1 (403) 454-2096 phone number 0 0 users reported that they have UNsuccessfully reached PC Master Pro by calling +1 (403) 454-2096 phone number
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PC Master Pro emailsinfo@pcmasterpro.com79%Confidence score: 79%Supportsales@pcmasterpro.com10%Confidence score: 10%Sales
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PC Master Pro address1431 Kensington Rd Nw, Calgary, Alberta, T2N 3R1, Canada
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PC Master Pro social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 16, 2025




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