The run-around and the problem I am having with Cosco and Hewlett Packard is not to be believed.
My Inspiron Lap Top (model 9000) is a top of the line that I purchased in 12/06, with a 4 year extended service contract, in August of 2008 my Left Cover hinge broke and I found out that there was a re-call on this fault and to return it, two week later it was returned with the hinge repaired but the top cover latch was broken and the only way to open the cover was with a thin bladed knife and very carefully releasing the two latches, in addition in their zeal that re-formatted my hard drive with 3 years of
detailed tax and accounting data programs erased, it required $300. to re-install the backed up programs. The machine was returned in September to repair the lid cover latch and returned 3 WEEKS later, that lost track of where the unit was. By the way another fault was that there was failed pixels causing a smudge on the screen, this also was repaired. After 3 weeks the computer developed 3 vertical lines on the screen and yes, the answer I receive is to return it. Cosco advertises that it has a so-called concierge service which is absolutly USELESS, what they do is a mystery to me they do not repair the only thing they do is establish a three way call with Hewlett Packard, that is all nothing else do not expect anything more than that from Cosco, I purchased the unit from Cosco for the major fact that they stand behind their products and I thought services but I was sadly disapointed. But the real joke is Hewlett Packard I have spend litterly days on the phone but to no avail it takes a minimum of 2 hours to possibly get a technical person on the phone, the connection is very poor, their ability to clearly speak english is equally poor with no results whatever, chances are I will get disconected requiring another hour and a half to contact a rep. To send in a unit and then have it come back with another problem is very frustrating and by the way remember it is my warranty time they are using up, I thought Dell was bad but Hewlett Packard takes the prize. Just as anote Staples and Staples are authorized HP repair facility but You have to have purchased the unit from them for any warranty service otherwise the most they will do is mail the computer back to HP.
rom HP Redemption Cell...
I took my laptop in to CCTY and they cannot tell me where it is etc etc/
Called there Assurance company they don't know either. I should have had it back on the 4th of January 2009. Now what> Non one will help me... They should close this place up and take inventory of everything and also the people that the have their products taken they should be given a full refund.
They are crooks and the law is letting them get away with it. SAD SAD This computer was purchased in May 2008. They have my money and I have nothing. SHAME ON CCTY>
The store managers there play stupid also...I hope they don't sleep well at night knowing that they have stolen my laptop. I should have received it by now. People who brought them in after me have received these where is mine??????? This morning they hung up on me. Great service.
Why doesn't the law get involved.. Yhey have been given a license to steal.
In aug of 2007 we bought what was thought to be a brand new Hewlett Packet computer it worked for maybe 8...
Hello I can understand your fustration
This is my 4 hp laptop and the only reason I still have a hp they wont let me get anything else when I return them... The one i'm returning just recently is a dv 7-1135 and the laptop is soo slow and dvd player doesn't play dvd's this is the second one i've had that didn't play the dvd's.. Is there any laptop out there that isn't as terrible as this product these are such a waste of money... Never buy one.. Custumer service sucks also...
I bought an hp pavillion dv6000 about a year and a half ago. Few months later I noticed that the clock is running very slow. After getting sick and tired of adjusting the date and time every time I open the laptop (I rarely use it actually), and being and electrical engineer, I researched the problem on the net and tried several proposed fixes: BIOS, software update etc. Unfortunately nothing seems to work. So I finally decided to go through the hassle of contacting hp service to find a solution. Because the one year warranty has already expired by the time I made my call I was told I have to purchase and additional one year warranty for about $100 (or alternatively a "14 days" for $49) for them to start troubleshooting the problem. I know it's my mistake to wait long until the warranty has expired especially that I detected the problem within a couple of months but I think I should not penalized by $100 plus whatever needed to fix the problem for faulty/poor product. So I decided to live with this problem for now until I'm tired, then go get an other one but NEVER an hp product.
I purchased a new HP Pavillion desktop on 9/27/08 and it was working perfectly for teh first 2 months. Then the graphics card started making loud noises and eventually went out. I called the support hotline since it was still under warranty. They agree to setup an exchange swap at no cost for a new graphics card. I just had to provide them my credit card to guarantee that I returned the defective part. This is when I should have known soemthing was wrong.
They shipped me a replacement card near the end of November. I replaced the card and placed the defective card into their own return box and then dropped it off with FEDEX. I received an email early this month that HP still had not received it. I tracked down the package and it was found in the lost and found at FEDEX and they shipped it next day to HP. I called and confirmed they received it and they acknowledged on the phone it was received and they stated that I was not going to be charged for the replacement since they had received the product as agreed.
But 2 weeks later, I get charged for $350 to pay for the card. This is where their "total care" becomes "TOTAL CARE-LESS". When I called tech support to ask for a refund on this incorrect charge, After 30 minutes of transfers and on-hold music, I was finally given a phone number to call, it was a wrong number. Then I called back and waited another 30 minutes to be given a number to their online ordering system, which was again a dead end. I then called a third time and again waited another 30 minutes to get to a very polite outsourced foreign speaking customer service rep. I explained my problem for the third time, giving them all the exact same information as the last.
Getting a refund on this "bogus" charge was my objective, but their goals seemed to be, to repeat over and over my problem. Escalating the problem each time to a different supervisor and me repeating the same process over again of giving them my name, S/N and explaining the problem again. This was the 5th time on the same hour long call, to a person that speaks very little English and certainly has no concern about getting me a refund. Finally after a total of 3 hours on the phone, I get to talk to an English speaking case supervisor, who immediately was able to get a refund and said he didn't know why it was billed because it was obviously received weeks ago.
The refund took 1 week to show up in my bank account. Should've bought the DELL computer is my only solution to this complaint. I will not ever recommend this company ever again.
Okay, I bought this hp compaq 6720s last december, Since then I
2 replacement hard drives, both because the originals corrupted.
1 replacement motherboard, because the machine decided it wanted
a power on password after being shut down for 3 hours.
1 replacement battery pack, because the orginal one stopped charging
2x engineer visits I am still waiting on a third visit to replace
the motherboard...again, this was because hp sent out an
incorrect motherboard... which happened when the motherboard was
1 new cd rom drive because the original one has failed.
I have had to downgrade the operating system from Vista business
to Xp Pro service pack 3 because the graphics card overheats and
The display now flickers randomly and the graphics card crashes
at regular intervals, I have hade the blue screen of death on
numerous occasions due to the graphics chip crashing.
The usb connections are to say the least tempremental.
I spoke to Mr Oliver Dyson at your head office in London, and not
to put too fine a point on it, That gentleman needs to spend a
little more time familiarising himself with the forums on this
website, because people in general are NOT happy with HP or the
customer service they provide.
I have attempted several times to obtain customer support for
this model...IT IS NOT SUPPORTED IN THE UK so I am automatically
passsed to the usa who cannot help because I am in the uk.
The graphics drivers for this machine have not been updated for
I have had nothing but trouble with this notebook since I bought
it. I am fed up being passed from pillar to post and I am of the
opinion that I am overdue a replacement machine.
On Dec. 9, I ordered a monitor. The website stated 3 days for order and 3 to 7 days for shipping. Plenty of time for Christmas I thought --Wrong!
I finally inqured on Dec. 19 about where the package was. I received this reply:
This is to inform you that your order has been processed and is ready to be shipped on or before 12/21/08. You will be receiving an automatic email with the tracking number once the item has shipped out from the warehouse.
I sent an email back saying it wasn't acceptable...never heard back.
Never got a tracking email.
Called on 12/23...it won't even be SHIPPED until the 29th. I'm leary of cancelling...but sad that there will be nothing under the tree...
I get that things happen. However, when you call, the FIRST thing they talk about is great customer service. This is the WORST customer service I've gotten in a long time.
Beware when doing business with this company.
Bought a new HP P.C for navigation use only on a tugboat first one had to go back to Circuit city after 3 days, it kept shutting down. It turned out that it was a re-pack, taken off the back shelf they gave us another that also turned out to be a re-pack. This unit wasn't right either but worked half way usable, and we needed it now for our navigation on Chesapeake Bay. then it's power supply ( Blew out ) actual sparks coming from the back ! We took it back and and they put a new power supply in, it was in the shop from 09/25/08 to 10/09/08. On Nov. 12th we took it back for service, it wouldn't even power up ? they told us it had to be sent to service center in Dallas Texas, were it still is today, we were just informed it would take at least 2 more weeks ! This P.C. had a charmed life used only briefly and was powered through a APC power scrubber to protect it, give it the purist cleanest constant power possible. If you lost count it's now been in the service shop since Nov.12th till now Dec 22nd, 2008.
Im having the same problem that the people on this site are having. Hp just wants your money. There were...
Having purchased a desktop PC (Pavilion dv9365UK) from HP in September, I am still waiting for a working...
purchased the HP Pavillion dv9408ca from futureshop on nov15th, 2007
nov 18th, 2008 in the middle of my school semester (college) my screen broke, another person in my class with the exact same model of my laptop had the EXACT same problem literall 1-2 weeks after warranty!
HP said too bad basically and said I would have to pay $400.00+Shipping for a new one.
would you not be extremely angry?
I bought a Toshiba Satellite to replace that piece of crap and this one is much nicer and better quality / built
I got my HP Pavillion DV9930 on October 18, 2008. Opened it only a week after I got it from canada post. Purchased it online thru bestbuy. But the laptop came directly from HP warehouse, as it's noted on the box. It was working fine for a week, but all of a sudden, the screen went black for no reason. I Turned it off and on, same thing. I called HP and I shipped it to them for repair. On November 28, 2008 I got it back. The screen was working except that the screen was dirty. So I said, Its ok, I wiped it and turned it on. When I started to use it, guess what? the keyboard was loose. It seemed they're adding more problems. So I called HP again and was told to ship it back. I havent even got the box yet now my touchpad is getting hot. I only even used it for an hour and half just watching a movie. I called HP again to report it. It seems there's no end of me sending it back and forth to HP until the warranty runs off. They can only tell me it will be checked and repaired. Take note This was just bought Oct. 18, 2008. I WON'T EVER RECOMMEND HP TO ANYONE. VERY POOR QUALITY.
i have buied a new HP DESKJET F4288 AIO PRINTER from b.algo nagpur.
it is not working.i call there engg. for the installation of printer .it was not installed by him.i asked for the replacement, but the company is not giving the replacement.
I have purchased a Hp Printer from Lulu Hypermarket Doha Qatar on1SEP2008. I went to India with this packet and opened from there only for install. The Printer is not working. It has some problem. Now I gave this printer to one computer shop to rectify the error from an HP dealer Kochin. But I have to pay the money for repair. Why I did not get free service from there. Please look in to the matter and do the needful to get me the repair charge back.
an unsatisfied customers from Turkey Istanbul
these are unsatisfied custemor's website that share their complain about HP .it is a record in turkey
I am compleatly disgusted with hp canada and how they dealt with my claim, i would like pass my story on to you so you can make sure it doesn't happen to anyone else! My name is Michael Ward my address is 7 manor cres pointe claire quebec, H9R 4T1 and my telephone number is [protected], or [protected]. You can use this information to look at my file. i'll briefly explain my story to you because i've explained it about 10 times to derek and dave who are managers in the customer complaint deparment at a 1877 number at extension 81. They made me send my hp pavillion dv 6000 back to be repaired 3 times, i have been travelling between the us and canada finishing up school in montreal as my fiancee lives in nyc. So they couldn't repair it and kept sending it back to me over and over again with the problem unfixed. I was becoming very agitated because Derek began to tell me tha tmy laptop was out of warrenty and the problem with the dv 6000, that had a class action suit against it . wasn't an issue in canada . he asked me for proof of purchase, i didn't have it so he began hassleing me and treating me like a liar after my third time of sending it back for repair...this has been going on at this time for 4 months, dealing with these complete ###s. So my laptop became to be in my truck 24 hours a day because i didn't know what i was going to do with it as it wasn't working and the hp guy derek wouldn't send me a new computer. This computer was a lemon and hadn't worked since i got it. So my car got broken into last week because my laptop was in the back seat and i was so happy because i finally got rid of this laptop, i did submit a police report but i didn't claim it on insurance because i would rather the criminal deal with the problems of that laptop. i put about 800 dollar into it before realizing it was overheating and would continuously fried my hard drive and then proceeded to ruin my mother board...i am going to start shopping for a new laptop and i will never buy an HP again in my life. I felt mistreated like a slave sending the laptop back, tracking it, and realizing when i get it back it wasn't working.
Good Day Sir
I had purchased one HP All in one Model PSC-6188 (Serial no. MY6A2G62WO) from Vardhman Computer & Peripherals, Nehru Palace, New Delhi.
This sytem was giving me problem then we had logged complaint afer repaired 4 times I got replacement with same Model PSC-6188 (replacement set Serial no. was MY68QD4Q81).
After few month the new system was also giving me problem & I had submitted my system in Hewlett Packard India Sales Pvt., Ltd., 24-30 Okhla Industrial Area, Ph-3, New Delhi. on 23/01/08.
After so many reminder & call I have not recd my system back or any feed back from there.
I am requesting you please help me to get my system back as early as possible.
Thanks & regards,
I was told i would get $100.00 back when i bought my laptop 3 months ago this was a gift to myself and i only got it because of the cash back offer as the same day i bought a ps3 for my grandsons 16th birthday over $2000.00 latter im still waiting for my $100.00 that i bought from noeleemings in palmerston north in new zealand . I have phoned neil on [protected] many times thats probly taken up the $100.00 and when i phone the other no [protected] i get the muck around nothing to do with the offer so i tryed [protected] who told me to try and send it all over again . Im getting brassed off ive also bought a home hp compaq computer and printer so no more from them theyve had all the money they will get from us evelyn saba brassed of in new zealand born in australia. Grandmother and proud.