Complaints & Reviews

they all go dead

My company has bougt a lot of HP m2727 All-in-one printers. We've had like 10 or 15 of them going bad...

defective laptop

Reg :- Complaint of new HP laptop purchased

I had purchases a HP Laptop no HP 3124 TX ON 12/04/2011 for Rs 52000/- from HP authorised Dealer The Dealer has promised us that the said LAPTOP is recent launch by HP and very fast with excellent battery backup of 3-4 hours.
But after we purchased the laptop we experienced that the LAPTOP is running very slow even slower than the our home PC which was purchased 5 years ago. The battery backup of LAPTOP is not more than 1 hour after 100% charging & sometimes even less. It often hangs up without showing any error or warning and then automatically shuts down.
When we bring the problem to the vender he simply refused to acknowledge the problem and not helped in any way. They told us to go to HP service center. We suspect that the vender has sold us a second hand Laptop in a new packing, as when we reached the shop of vender the packing of Laptop was open and they were using it & then they sold the same to us saying that it is new one.
We had also taken the laptop to hp service center who at first returned it back commenting that battery is alright, now again on 30.04.2011 we had taken the laptop to HP service center & now they are acknowledging that there are problems with the Laptop that - battery is defective & It is heating up too much & even Mother Board screen is also defective. The laptop is lying with them and they are not giving any satisfactory reply when it would be repaired or replaced. Here through this platform I would like to lodge complaint against HP that they had sold a defective Laptop to us by making false promises and now refusing to sort the matter.
Hp replase 10 parts with in 6 months .
I demand HP to replace the defective LAPTOP with new Laptop as soon as possible.

stopped payment on check

Young, seemingly nice girl rambles on about contest for Youth Communication Award. She wins points for college scholarship. After a lot of talking she gets around to offering magazine subscriptions for sale. Bought two subscriptions, wrote check, girl left. Googled company and could not find (HP Consulting). Googled address and found multiple complaints under different name (Syn, Inc.). Stopped payment on check. It is appalling they are using a young girl like that. I was foolish.

hp p7-1042 desktop

On September 25, 2011, I purchased a new HP Pavilion p7-1042 desktop CPU, monitor, mouse, key pad and printer from Best Buy Coventry Road, Ottawa at a cost of $829.30. I actually got to pick it up on August 16, 2011. Next I had to purchase MSWord OHS 2010 software to replace MSWord 2000 at a cost of $146.89. After the new HP was set up by a Geek Squad technician, desktop icons frequently would not appear when the PC was turned on. Often I had to open in safe mode. No problem said your technician just hit F8 or, F10 or, F11 or, control-shift-ESC to bring up Task Manager. No way did this work. The PC became slower then stopped working. I returned the tower to Best Buy Coventry Road on September 25, 2011. Well, guess what? The hard drive in this piece of HP crud had crashed after just six (6) weeks.

But then the tower had to be sent to HP in Toronto for repair. It would take two to three weeks. My data would be wiped from the hard drive. So, I had to buy a flash drive at a cost of $20.33 and have my data downloaded at your Coventry Road location at a cost of $100.89. I had to buy an Acer AX3990-EB20P at a cost of $489.84 so I could continue to work on my home-based business. And what did your Geek Squad representative at Coventry Road suggest? He asked if I could borrow a friend’s computer or use a library one in the interim. As of this date, October 10, 2011, I am still without your HP Pavilion p7-1042 product. No communication from HP's brilliant ‘service’ staff either..

NEVER BUY HP PRODUCTS; NEVER BUY FROM BEST BUY (aka WORST BUY)

defective hp p7-1042 desktop

On September 25, 2011, I purchased a new HP Pavilion p7-1042 desktop CPU, monitor, mouse, key pad and printer from Best Buy Coventry Road, Ottawa at a cost of $829.30. I actually got to pick it up on August 16, 2011. Next I had to purchase MSWord OHS 2010 software to replace MSWord 2000 at a cost of $146.89. After the new HP was set up by a Geek Squad technician, desktop icons frequently would not appear when the PC was turned on. Often I had to open in safe mode. No problem said your technician just hit F8 or, F10 or, F11 or, control-shift-ESC to bring up Task Manager. No way did this work. The PC became slower then stopped working. I returned the tower to Best Buy Coventry Road on September 25, 2011. Well, guess what? The hard drive in this piece of HP crud had crashed after just six (6) weeks.

But then it had to be sent to HP in Toronto for repair. It would take two to three weeks. My data would be wiped from the hard drive. So, I had to buy a flash drive at a cost of $20.33 and have my data downloaded at your Coventry Road location at a cost of $100.89. I had to buy an Acer AX3990-EB20P at a cost of $489.84 so I could continue to work on my home-based business. And what did the Geek Squad representative at Coventry Road suggest? He asked if I could borrow a friend’s computer or use a library one in the interim. As of this date, October 18, 2011, I am still without the HP Pavilion p7-1042 CPU. No communication from HP's brilliant ‘service’ staff about why it takes so long to repair their crappy stuff. DO NOT BUY HP COMPUTERS. DO NOT BUY FROM BEST BUY (WORST BUY).

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

offer with dv6 series laptop

Hi there,

I purchased a laptop (dv 6-6044TX) on 15/10/2011 from HP authorise dealer whose address is --
computerland, 51-52 ground floor, gedore house, nehru place, new delhi-110019, ph. 011-[protected]-72

Model-- DV6-6044 TX
Serial # 5CH11903U9
Product # QB363PA#ACJ

HP offers Nokia c2-02 mobile phone with this laptop at the cost of minimal charges. But i didn't get this offer.
Kindly do something so that i can collect my gift.
Thanx,

--
nachiketa jha

I will never buy a laptop from them again

I chatted with a support specialist about how my computer hinge was separating and that I knew I was not the only customer who had this happen. He then proceeded to tell me that my bezel and hinge would be replaced with no charge to me. A few weeks later after I sent in the computer to be fixed "free of charge" I recieved a phone call stating that it would cost me 312 dollars to replace the parts for the computer. They said they were not responsible for regular wear and tear of the computer. So I stated to them what the tech told me and they just brushed me off and said they were not responsible as to what he had told me. Well they shouldn't have hired the idiot who told me it would be free. This is a very bad way to represent your business and I will NEVER buy a laptop from them again!!

  • Mi
    Mirman Apr 28, 2010
    This comment was posted by
    a verified customer
    Verified customer

    My son's laptop is out of warranty, so when we called HP to get a P/N to fix his laptop they wouldn't give us the info without a $50 fee. They said, and I quote, "I can't answer your question without charging you $50." Outragous!!! HP just lost my future business, and I hope yours too!!!

    0 Votes
  • Th
    Thatmee May 05, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Do not buy any HP notebooks or laptops. They refuse to acknowledge that they are producing comuptors that simply do not work. When you go to spend your hard earned cash !!! spend it on a Dell or Mac you will not regret your choice. at least you will have equipment that works.

    0 Votes
  • Gr
    Gribaler May 12, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I been changing the Lamp module 3 times with in 3 years, so every year I have to spend $189.00+ in order to keep this TV. HP products is "NO GOOD".

    0 Votes
  • Tr
    Tremstein May 26, 2010
    This comment was posted by
    a verified customer
    Verified customer

    The computer is just over 1 yr old. Apparently the hard drive is corrupted per HP tech. He suggested buying new HP computer. Is he nuts?!! Stand by your product. If your computer will not last more than one year I will never go near an HP product again!

    0 Votes
  • Hu
    hurr_durr Sep 07, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Comuptors? Right.

    0 Votes
  • Be
    BeenThereBefore Oct 09, 2011

    First of all are you aware that the majority of the time when you chat with someone online they are usually just people that are hired and work from home for anywhere and minimum wage? They can say anything they want to besides reading whats in front of them on their monitors. Anytime you chat with a so called business rep for a company online always screen print the conversation and keep for your own records to fight them back, and report the to your BBB. In other words if one states its no cost to you then you have the proof and fight them legally.

    -2 Votes
  • Im
    IMD1 Oct 10, 2011

    What a kook! HP support specialists don't work from home. if it was under warranty it would be at no charge unless it was determined to be an issue outside of what the warranty covered. I'm sure the OP conveniently forgot that part because they didn't want to hear it and it woild also be statred in their copy of the warranty. Written contracts and warranties trump verbal assurances every time. Please educate yourself BeenThereBefore before dispensing erroneous advice and information.

    0 Votes
  • 22
    22Svallio Jun 03, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I purchased an HP this past Jan. By July, the hard drive crashed. Then it crashed again. Then a month later they had to replace the video card. After about another month the CD drive stopped working. They had me mail it in and the kept it for almost 2 weeks. When I finally got it back guess what, yeah you got it, they hadn't replaced the drive. I called my case worker and he mailed me a new computer. I received the new computer and with in 3 weeks it stopped starting up. Back on the phone for 3 hours. They offer to send me recovery disks. Ok I have now recieved two sets of disks for a 32 bit computer and mine is a 64 bit. Yes the packing slip says they sent 64 bit but no that isn't what the disks say. They computer will not take them. A week ago my new case work emailed the supplier to find out why I keep getting the wrong disks...as of 2 days ago he hasn't gotten a reply. He is now not taking my calls. I called the corporate office and spoke to Keith at corporate customer service. He had me on hold for 5 minutes and sent me right back to the fool who has been taking my messages for the case worker who isn't answering my calls. 800 dollar computer and I got 6 months out of it. I am so pissed I can't see straight...I am shopping for a MAC right now. I dont think they have any plans on helping me..I feel cheated and left abandon. I will never purchase one of their products again !!!

    0 Votes
  • Do
    don birch Jun 03, 2016
    This comment was posted by
    a verified customer
    Verified customer

    My complaint is relatively minor compared to poor quality laptops, but it annoys me all the same. I own 2 HP photosmart printers and over the past one year have had the most frustrating run around The net result is that I have bought $200 of print cartridges that don't work! In one case a printer bought in Asia (the same model also sold in Europe) uses different cartridge numbers from the Europe model. Stupid me I just read the information on the cartridge packaging! In another case the 'correct' cartridge actually does not fit ~ the response from the help desk is that I should have checked the product immediately after purchase and therefore can not be returned. In future I will ignore those INFURIATING messages that keep telling me to buy new cartridges in preparation for an ink change 2 months before the change is required. In my view the excessive price of ink cartridges demands decent customer service, but this is a foreign concept to this money grabbing bunch. The good news is that all kingdoms fall and this one will come crashing down with a very loud noise and hopefully SOON!
    P.S. I am on my way out to buy a printer from the (Japanese) competition ~ you have been warned.

    0 Votes

scanner doesn't work

I purchased the printer from a local Staples on June 20, 2011. I tried to scan a document 3 weeks ago, the scanner didn't work. I paid an IT tech. $50.00 and he was unable to fix the problem even with the updated software from HP. I called the Staples store, they blew me off and said to call HP direct. Icalled the number I found on line and got a man from India. He wanted me to pay $100.00 for one year of HP software updates.. I told him no not on a 3 month old printer that had never scanned.. Any ideas what to do next? Maybe 7 on your side.. a local news station that helps little people fight the big corps...

walmart warranty

Walmart warranty is BS. I sent in my laptop because it had a minor dc jack problem. They return it in 2 weeks. Nothing was fixed. The dc jack hadn't been touched. Furthermore, they reset all my data. They restored my computer for no reason at all. Luckily, I saved backup data. I called Walmart warranty and they said that all they could do was have a service recall. I sent in my laptop a second time for a small dc jack problem. This time I don't get the laptop back for over a month (seriously; this is not an exaggeration!). They had not touched the dc jack and said that the problem resulted from accidental damage which was not covered in their warranty (Then wtf does the warranty cover???). But that was not it... I take out my laptop and the left hinge was completely dismantled. The screen was broken and there was a screw missing. WOW!!! I send in the laptop for a small dc jack problem and get it back with more problems than before. I call Walmart warranty again, they claim they received the laptop in that condition and also claim that the box was not damaged. So I'm stuck with the computer. I advise everyone to never ever ever buy Walmart warranty. After all, what type of warranty returns a product unrepaired and damages it even more than before?
OVERALL MESSAGE: WALMART WARRANTY SUCKS!!!

hp 630 complaints - screen corruption/thermal shutdown

HP 630 Complaints - Screen Corruption/Thermal Shutdown

The constant random shut down because of overheating. Except that it's not hot and it's sitting on my desk... The screen will suddenly go crazy and there will be tons of multicolored little squigglies. Then the fan starts going into overdrive, and then the computer shuts down. When I turn my computer back on, I get the message that it was shut down because of overheating (90d is the code...).

I called HP Support and told them about the problem and they told me did never have heard about this problem and i was the first one to complain about this problem with the HP 630.(Its full of complains if you check google)
So they setup case ip for me and told me to send the laptop in their repair center. When i asked them for shipping lable they told me that I have to pay for the shipping, which wasent fair but I accepted and told them that I do not have a box for the laptop to send it in and was told they would ship a box for me.
Days passed got a call from HP they asked me if I have recieved the box to which I told them that no I did not get anything so thet put me on hold for 50 minutes and gave a number to call and follow up. I did call the number and they told me that this is the servise center and they do not deal with sending boxes.
3 days pass I got an email from them saying :-
HP Reference Number: (my case number)
STATUS: REQUEST IS CLOSED
I am surprised they closed my case even without repair it and I was only waiting for box from them.

non delivery of product

I placed an order for an hp pavilion dv6 3120us 15.6-Inch Laptop PC - Up to 5.25 Hours of Battery Life (Champagne) . My order No. is [protected] I also duly registered as a member with the username of Ovuosgbenes. After due payment through wire transfer, I was sent the following email on Fri, Jul 22, 2011 at 12:21 PM "We have confirmed your payment and send your goods today, here is the tracking number of your package: ee575477901cn . You can't track your goods now, it is still in China's customs territory. When it is out of China's customs territory, you can track it online.
Any questions pls keep in touch." Since then, I have written three times without any reply. Please I need my goods.

non delivery of product

delay in repair and harassment

hi
i bought a brand new hp laptop G6-1118tx model on 27 june 2011.exactly after 1 month of purchase i started receiving problems in the display (screen flickering issue). i submitted my laptop at Intarvo HP authorised service centre in sector 34-A chandigarh on 27 july 2011.But still the laptop is not repaired yet.i am repeatedly calling the service centre but they are giving excuses like the part is not available and so on.My token number is 5475.The employees at the centre keep on telling me to call but when i call them, they give a new excuse each time i call.its a harrassment.Please do something in this regard or else i will have to contact the higher auothorities.
anupam james

  • Ti
    timothyy Sep 25, 2011

    All new HP laptop now are completely unreliable. the display develop problem i have to pass vote of no confidence on HP laptops. i bough HP G62 just 2 months old.. the screen beings to blink. still date no solution i replace screen and flex same thing. i had to throw it away and my new dell laptop. much more better than HP. so i advice that you buy new laptop if you want to still buy HP, you might be lucky to buy the one that wont develop problem in a year of use.

    0 Votes

motherboard failure

I had purchased hp pavilion dv6-2165tx on 22 june 2010 from nagpur, it worked good but on 03 august 2011 my laptop's start button light glown but display was black. So I have shown to hp service centre bhubaneswar on 06 aug 2011 and after 4-5 days they told that its motherboard to replace. If I am purchasing a new motherboard, it costs nearly rs. 27000 having only 90days warranty period. Does motherboard got problem within span of 1 year 1.5 months only? It means hp had supplied me a defective piece.

  • Ac
    ACRBDJ Aug 15, 2011

    all dv lappies have this problem in common thanks to nvidia graphics chip in lappie bad balling

    0 Votes

hp products and customer service

In January 2011, my wife, purchased a HP Laptop from HP.com. The laptop cost over $800. She gave me the laptop as a present on 1/22/11. Around 2/25/11, I realized that the laptop’s battery lasted about 60-80 minutes before dying. I contacted HP via telephone and was given false information “the laptop should only last about an hour” and was instructed to perform useless tasks, “Drain the battery 100% and then charge the battery 100%. Repeat this process 3 consecutive times and that will fix the issue by rejuvenating the battery”.
On March 16, 2011, I contacted HP and spoke with a tech who conducted tests on the computer and determined that the battery is “testing good’, therefore the laptop contains an “internal defect” and needs to be repaired. I explained that I am dissatisfied with the laptop and would like it to be replaced. I was informed that the laptop has a 21 day return policy and the only thing that HP can do is repair the computer. I repeatedly explained that this is unacceptable and spoke with a supervisor. HP was rigid and refused to do anything but repair the computer.
On April 8, 2011, I received a call from Charles, a representative of HP. Charles stated that HP would like to resolve this matter and he will be sending me a new battery. I explained that that the battery is “testing good’, therefore the laptop contains an “internal defect”. Charles then stated that I will need to send the laptop to HP for repair. I again explained that this is not an acceptable resolution, as I do not want a refurbished laptop, 2 months after purchasing a brand new laptop. Charles stated that this is the only procedure HP is willing to provide, a “one time service at the service center”. I again explained that this is unacceptable. I explained that the only solution that is acceptable is to return the laptop and give me my money back or send me a brand new laptop. Charles stated that the only solution is to send the laptop to the service center, but if I do not accept this solution, he can get me a 2nd opinion. Someone will be calling me with a 2nd opinion. I then contacted AMEX and spoke with Ravel (ID#42027). I explained the situation and he stated that he will update the case.
On May 29, 2011, I received a letter from AMEX, advising me that there is nothing they can do, I need to send the laptop to HP for repair.
On June 2, 2011, I called HP and spoke with Louis at customer service. He explained that he cannot help me, transferred me to technical support. I then spoke with Austin at HP Technical Support who informed me that HP requires that 3 attempts for repair be made on the computer. If the 3 attempts to repair fail, then it goes to case management and they determine whether I will receive a new computer. Unfortunately, I need to call back with the case number to proceed. Austin was very nice and seemed competent. I then spoke to Jim, Austin’s supervisor and praised Austin.
On June 2, 2011 at 4:37pm, I called HP and spoke with Salman "Zia" Sulaan. He repeatedly asked to trouble shoot the issue with me, to which I repeatedly explained that the issue has already been diagnosed and there was not any need to trouble shoot. I then requested to speak with a supervisor. Zia then placed me on hold. He came back on the telephone after I had been on hold for 63 minutes and stated that this is a busy call time, he is trying to get me a supervisor, but he would like to trouble shoot the problem with me. I again explained that I need to speak with a supervisor, I became irate and demanding. He placed me on hold and at precisely 90 minutes of my being on the telephone, and then asked me to call back later. I promptly sent a complaint email to HP.
June 2, 2011, called HP and spoke with Reggie. Reggie explained that I will need to mail the computer in to HP for service/repair. HP will send me a shipping box and label. Reggie explained that there is a 7-9 business day turn around time for the service. I then spoke with Jack, Reggie’s supervisor. I explained that Reggie was quite helpful and registered a complaint against Salman “Zia” Sulaan.
June 3, 2011, received a cal from Dennis, responding to my email complaint. Dennis apologized for my experience. I again explained my dissatisfaction with “Zia” and my suggestion that he be fired immediately. Dennis stated that he is making a note of it and connected me to Don, a case manager (877-917-4380x08, 12pm-9pm central time). Don explained that he will cancel the repair order placed by Reggie on 6/2/11 and issued me another case #: [protected]. Don will overnight a box to me, and this will be able to have my repair done by his personal technician. He will personally oversee the repair, will keep me informed and will follow up when it is complete. Once it is complete, Don will extend my laptop’s warrantee. New order confirmation number: FXE086-01.
June 7, 2011, sent the laptop back to HP.
June 14, 2011, received laptop back.
June 15, 2011, Don called and left me a message. I returned his call. Don is not permitted to extend the warrantee because I already have an extended warrantee until January 21, 2013. He can send me another battery or give me a $75 coupon to shop on HP.COM. I choose the battery.
July 18, 2011, called for Don 877-917-4380x08 and left a message with Jay/Jake. Only and should last 4-41/2 hours, per the advertising of it on HP.com. Jay/Jake stated that He will give the message to Don.
July 19, 2011, having not received a returned call from the message that I had left yesterday for Don, I called and spoke with Ivan. Ivan stated that Jay/Jake did not bother to give my message to Don, and that is why Don did not return my call. Ivan, assured me that he will personally give Don the message when Don comes in to work, in the next 20 minutes.
July 20, 2011, having not received a returned call from the message that I had left yesterday for Don, I called and spoke with Eric. Eric is now my case manager. I am not permitted to speak to a supervisor, I must complain to corporate office, [protected]. Eric will send me a box to mail the computer back for repair. “I have no other options”. Eric will call every couple of days to update me on progress. Eric will look into the fact that this is the 3rd day that I am calling and have not received a returned call. I called Juanita, and filed a complaint with HP corporate office.
July 20, 2011, not being at all satisfied with Case Management’s proposed solution or with Corporate Office Juanita’s filing of my complaint, I email the HP CEO the following:
I was sold a defective laptop and I am dissatisfied with the treatment I have received from HP. I have been ignored, hung up on, calls have not been returned, been left on hold for 90 minutes only to be told to call back later, etc. The laptop has never worked appropriately and HP refuses to stand by their product!
I have 4 pages of notes (which do not fit in the space allotted on this email, documenting every call and complaint, and identifying every HP employee that I have had the unfortunate experience of dealing with.

No idea if I will receive a response.

July 21, 2011, I email the HP CEO the following:
I was sold a defective laptop and I am dissatisfied with the treatment I have received from HP. I have been ignored, hung up on, calls have not been returned, been left on hold for 90 minutes only to be told to call back later, etc. The laptop has never worked appropriately and HP refuses to stand by their product!
I have 4 pages of notes (which do not fit in the space allotted on this email, documenting every call and complaint, and identifying every HP employee that I have had the unfortunate experience of dealing with.

July 28, 2011. Received a call from Eric, casemanager at HP. The service center cannot replicate the issue. He will have them try again and will get back to me within the next 1-2days. Telephone call was a waste of my time, he was updating me.

July 31, 2011. Received a call from Donna, doing a survey on HP’s response time to the complaint I filed with the executive office. She gave me the complaint number for the executive office [protected] option #7). She will make note of my dissatisfaction.

August 1, 2011, called executive office, spoke with carol. Carol is going to have an Executive Case Manager look at my case and call me back, should take 24-48 hours. This was after I explained that the laptop has been delivered back to me without a call from Eric. HP package was attempted delivery, we were not home.

August 1, 2011 sent email to CEO:
Laptop never worked properly!!!
Customer Service, the worst I have ever experienced!!!
Case Managers, Useless & Dishonest!!!

HP IS BY FAR THE WORST COMPANY I HAVE EVER DEALT WITH! i WILL NEVER PURCHASE ANYTHING HP AGAIN!

  • Bt
    Bturner614 Aug 15, 2013

    Case Manager Eric is the absolutely biggest ### I have ever spoke to in my life!!!
    Never been so tempted to drive somewhere to kick someones ### as I have been with him.
    He should to be fired!!!

    0 Votes
  • Bt
    Bturner614 Aug 15, 2013

    Case Manager Eric is the absolutely biggest ***hole I have ever spoke to in my life!!!
    Never been so tempted to drive somewhere to kick someones a** as I have been with him.
    He should to be fired!!!

    0 Votes

faulty product/customer service sucks

Bought a Desktop Pavillon Elite HPE from HP website 4 months old has been back to HP 2x and it just crashed again. Multiple problems have refused to give me a refund. Can not talk to anyone state side get INDIA and they have you basically do the work by taking all programs off and trying to fix it. I AM NOT A REPAIR PERSON AND DO NOT GET PAID TO FIX COMPUTERS. Just got the P.O.S back hooked it up tried to recover my backed-up programs (would not recover) then the CPU fan failed again, (one of the many problems) the CD bay would not open and the computer crashed. Tried calling the special # HP sent the last time [protected] and got voice mail. I would like to take that computer and throw it in the street. At least I have my Fujitsu laptop. I will never buy HP again. Do not deal with them...

hp touchsmart 25inch

Hp support - reference: [protected]
This has been going on now just under 18months, I have the first oringinal email conserning hp issue regarding hp touchsmart 25inch pc... This email is 1 of about 200 regarding this item, , first of all my hp messed up hp agreed to fix, , , they did fix but damaged the screen scratches ect, so they said they would repair it, it took a totally of 3months for them to get back in touch with me, , stating my pc was ready for return repaird, , , , I waited, , waited... Waited.. Waited... Then next thing im told they have misplace my machine, , , , so after connstantly phoning them, , , I wasnt not getting any were with there email help... Exuses exuses, , then a mr sebastiaan brussaard
Hp premium support, , , got in touch with me, , asking about the issue, he stated he would see in to it, , , haaaaaaaaaaaaaaaaaa, , , , next thing he phones me tells me he has a & pound;25 hp printer he would like to send me for my inconvienance, ,
No mention of the 25inch hp touch screen pc, , he stated this was for the waitting time, , , I said I didnt need a printer it was the last thing I wanted, , but it turned up on my door step, , , then he phones me again and tells me to look around for a 25inch touchscreen pc because hp stopped doing that model, and if I find one get back in touch haaaaaaaaaaaaaa hp premium customer care, , were would we be be with out it, , haaaaaaaaaaa. Again another phone call from sir bastiard, , sebastiaan, , sorry.. Say he would like to offer me a new computer, , , now this has been going on nearly seven months, the computer on offer was a 23 inch hp touchsmart pc, , , , I told him I wasnt happy and I wanted a 25inch touchscreen pc not a 23inch, , , he said it was more up to date than my last one, , I told him I was with in my rights as a consumer to ask his company for an exact replacment, , , hp lost it, , he saying no as usuall I aked if there was any other compinsation u no waitting time a & pound;140 phone bill ect ect he said thats all they were willing to do... So in the end I thought I was going to end up with no pc so I took the touchsmart 23inch evebn though I didnt want it, and I still kept on complaining, , , but got no were quick, this is nearly 12months now eventualy another out of the blue phone call, , sir bastiard agian now he s telling me he can refund me for my original pc, , , wow all this messing about and this what he turns up with, , , we can refund you for ur last pc that they lost, so I agreed, since that agreement, , , last year haaaaaaaaaaaaaaaaaaaaaaaaa, , , they still havent picked there old machine up the hp 600 23inch
Ive sighned 2, , , , , I agree to to full refund forms I have both emails, , , , , and im still waitting now this email turns up 4months later subject: re: hp support - reference: [protected]

dear mr. Cross,

I have been trying to reach you. Unfortunately I was not able to reach you. Therefore I am sending you this email.

I would like to follow up on this case. Do you want to keep your hp touchsmart 600?

Please provide me with your phone number if it is changed.

If you have any other issues, please give us a call on [protected].

I hope I have informed you well.

Kind regards,

Sebastiaan brussaard
Hp premium support

here we go again, , , , , , I play along and agree via email I wouldnt want to keep hp 600, then it was back to silence, , , , , then 6 weeks later this turned up
Subject: re: hp support - reference: [protected]

dear mr. Cross,

You also need to fill in the buyback form (Which is attached to this email) again because the previous form is no longer valid.

Than I will check when it is possible to pickup the unit.

I hope I have informed you well.

Kind regards,

Tom de wijs
Hp premium support
I again agree I sighn the hp buy back agreement, , , , , , and what happends nothing hp premium support
How are these idiots aloud to get away with this attitude to wards uk customers
I bought the 25inch touch screen pc because of my poor eye sight
Benefits the screen was big
And this was the hassel I had to put up with from hp premium, id hate to think what was hp gold support was like... Oh and still no explanation about the missing 25inch pc.. Every thing quiet for now

hp - let me repair useless

We have on numerous occasions contacted Let Me Repair regarding the abovementioned repair. We sent an HP Compaq laptop in for repair because it kept on switching itself off. This laptop was sent in for repair on 17/06/2011, this laptop was returned to us with a note stating that the LCD screen was replaced. This laptop belongs to one of our top management and this repair is urgent.

Upon testing the laptop we noticed that the problem was still occurring and in fact was worse than before. We contacted Let Me Repair Head office on the 4th of July and spoke to Charlene who said that she would elevate this repair as we cannot keep fitting the bill for courier costs to and from your repair centre. She has not got back to us to date. On the 5th we made a follow-up call and spoke to Bulelwa who emailed us a collection form, we then completed the form and emailed it back to [protected]@letmerepair.co.za and still received no confirmation from Let Me Repair and also had no correspondence from your side. On the 6th of July we contacted Charlene again who informed us that the matter had been escalated and she would forward us a confirmation of this via email as this was marked as urgent, which was also never done! On the 7th of July we contacted the Head Office and were informed that Charlene was on tea break and would call us back when she returned to her desk, which once again NEVER HAPPENED!!! It is now Let Me Repair’s responsibility to return this laptop to us at their cost as we have now been forced to make arrangements to deliver it ourselves. To date we still have not received our laptop back from let me repair and everytime we call, no one is available to talk to... They ALWAYS say they will call us back, but no one ever does!!! Let me repair is useless, please tell us who else we can take our HP's to for repair!!!

  • Ni
    nIDHI mALHOTRA Mar 25, 2010

    I had purchased a compaq Laptop in the month of May 2008, SIUNCE THEN I HAVE BEEN FACING PROBLEMS WITH BOOT-UP AND BATTERY UNIT.ITRIED WITH YOUR SERVICE CENTRE AND PAID THEM RS 1000 FOR EVERY VISIT FOR 7-8 TIMES BUT THERE WAS NO IMPROVEMENT EVEN AFTER PAYING SO MUCH ON THE SERVICING.I AM NT ABLE TO USE THE LAPTOP SINCE THE DAY I PURCHASED IT.I FEEL LIKE THROWING IT AWAY BUT I THINKI MUST TAKE A CHANCE CONTACTING YOU.THANKS

    0 Votes

inferior product/design

Do not purchase hp pavilion slimline s 5310y pc. Bought one a little over a year ago. Two months in, hard drive burns out. "oh so sorry will mail you out a new one. " god bless teenagers who know electronics and can install hard drives. Three months later. Hard drive burns out. After screaming match and not getting money back or new computer, get a new hard drive. Install. Two weeks ago. Hard drive burns out. "so sorry, your warrenty has expired. No new hard drive. " take piece of junk to local independent computer store/repair shop. "oh, the hard drive is to big for these models, the computer can't handle the heat and it fries the hard drive" store installs a new smaller hard drive for $148. As soon as this piece of glop of a pc dies i'm buying a new one made at this local computer store and I suggest everyone reading this do the same. They may not be "slimline" but they probably run like a tank. As far as hp. I've only been a cop for 26 years in a small city but I think I can smell a scam when it's under my nose. "hey we've got a whole product line of these hard drives that fit large computers. Lets just stick them in smaller pc's, call it slimline, and pawn it off on the stupid masses even if it doesn't work. It's not like anyone is going to tell us it's immoral or wrong. We're hewlett packard. "

screen corruption/thermal shutdown

Pros: the matte screen is the best part about this notebook

Cons: I have been getting many reports by other customers that this notebook is causing,
Thermal shutdowns, because of its poor engineering. The majority of consumers have reported this problem and I have not found a recall for this particular model, but there should be a recall of all hp 630 notebooks.

They have reported the screen getting garbled at first. The matte screen phases out to a corrupted mess of vertical lines. During this occurrence the fan starts spinning at full rpm.
About 5 to 10 seconds and the notebook shutsoff.
Red flag: do not buy

Hp 630 business notebook: been using for only 2 weeks just arrived 6/2/2011

Cpu: pentium p6200 (2.13ghz) 3mb l3 cache

Display: 15.6" led backlight, anti-glare

Video memory: shared system memory - intel hd graphics
Graphic type: integrated card
Memory: 4gb ddr3 1333 1 x 4gb __ 204-pin ddr3 so-dimm
Hard disk: 320gb
Dvd super multi
Lan and wlan
Dimensions: 14.8" x 9.72" x 1.25" - 1.41" ___ weight: 5.5 lbs.
Battery: 6-cell (47 whr) lithium-ion battery ____ 65-watt ac adapter

Problem: business notebook randomly has a corruption on the screen. I have monitored my pc right before event occurs and have used cpuid to monitor system temperatures. Temperatures stayed at a cool core #0_82*f and core#1_97*f. Screen randomly blanks out to a longitudinal pattern of strings on screen. Fan starts to get really loud during the previous onscreen corruption. Fan builds to a point that shuts the notebook off. Upon turning back on I get a message: thermal shutdown.

Prediction: notebook is not overheating to begin with> it does not overheat until the screen corrupts to the string pattern.

User commentary of troubleshooting:

Troubleshooting unfinished:

Eu stated that the unit overheats. User: no, overheating is not exactly the cause of the problem. Temperatures seem to remain below 160 degrees f. Or 71 degrees c during times of high use and idles at 98 degrees f. On average. I have been monitoring the system using cpuid and it does not show signs of overheating necessarily.

Eu mentioned that the unit shuts down. User: yes, the unit shutsdown while in the middle of a task, such as installing a program or running a cd. Before shutting down something very unusual happens. The screen does not completely black out or shut off, but it stays on showing a longitudinal pattern of various colored lines, as if the screen fails.

Advised the eu to clean the vent no go. User: no, cleaning out the vent is not a solution. This notebook is 2 weeks old. There isn't dust trapped inside the notebook. I could understand if it was a year old. Two weeks isn't enough time to collect a significant amount of dust or lint. It is pretty dumb to advise cleaning vents. Fan is working perfectly fine.

Eu mentioned that the fan spins very fast. User: yes, fan builds up rpm upon the screen being corrupted. Once screen messes up the fan starts spinning faster. The machine gets hot after the screen corrupts causing the fan to build rpm until pc shuts down automatically.

Eu when tries to power the unit gets a message thermal shut down.
User: yes, the screen being corrupted causes the shutdown. Upon turning the machine back on the pc shows a bios report of a "thermal shutdown. "

Summary troubleshooting: the overheating of this machine doesn't occur until the screen becomes corrupted. Upon the monitor going out the machines fan is then building rpm (To compensate for heat) ;
Therefore, overheating is not necessarily the issue. What is causing the screen to go out? Could it be a hard drive error?

If overheating is the cause: why is the fan delayed until the screen goes out to compensate for the sudden build up of heat?

screen corruption/thermal shutdown
screen corruption/thermal shutdown

  • Su
    Sunshinemaui Apr 19, 2013

    I have had the same problems my screen goes crazy with random colors the fan motor speeds up then the computer randomely shuts down, This occurs even when the computer is cold. From what I have read it has to do with the motherboard. Once the unit is sent in hp replaces the motherboard and returns the computer. I think hp should have a recall on this particular model. What a poor design.

    0 Votes

display of laptop not working

I had purchased a hp pavilion dv6000 series laptop in 2009. Warranty over. But now I have a very serious problem with that. The display of my laptop not working a black screen only. All the lights working but screen completely black. When I connect my laptop with some another external display. Display is working. When I try to search solution of this problem on net. I found many of user of this series affecting with same problem... This is my first experience with hp it is very bad... I really want to say no to hp... I want that hp solve my problem at free of cost and ensure me that the problem not repeat in future... Please help me out if I will pay a lot for this problem its very expensive laptop for me... And no buddy believe on hp services

  • Jk
    JKDE Jul 03, 2011
    This comment was posted by
    a verified customer
    Verified customer

    After two years of use, it sounds like the small flat ribbon cable to the display in the hinge broke.

    That should not cost much to fix. It is only a ribbon cable.

    1 Votes