Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Vehicle Rental and Leasing Hertz Complaints #1162-1181
Hertz

Hertz review: overbilled ( 3 comments)

T
Author of the review
8:04 pm UTC

I rented a car on August 22, 2008 at 8:30am from the above location. My daily rate according to the contract was 169.89 plus tax and a $200.00 deposit which would be credited back to my credit card upon the return of the vehicle. The vehicle was returned per the contract on the same day at the Flint, MI location on Bristol Rd at 11:36pm.
After reviwing charges to my credit card I found that Hertz charged me $923.94. I immediately contacted the location in SC where the car was rented and spoke to a supervisor by the name of Jessica (not sure about the name but will get confirmed). She was extremely rude and explained that we were charged for 3 days of rental. I explained that we dropped the car off the same day and only rented the car for 1 day. She argued with me and stated that we did not drop the car off or we wouldn't have been charged for the additional days. Sherefused to research or help me. She placed me on hold and came back on the line to tell she contacted the location we dropped the car off and they confirmed that the car was not dropped off until Monday which was untrue. I then contacted the location where we dropped the car off and they confirmed we did infact return the vehicle the same day at 11:36pm. They provided me with a billing contact number at Hertz to call in the morning. I have now pulled my recipt to find not only were we over charged for additional days but an upgrade charge and other misc fees that I have yet to get an answer on. I am dusgusted with the lack of customer service and will never use this company again. The credit card is linked directly to my personal checking account, if my account is overdrawn because of this I will expect Hertz to assume full responsibility for this error and cover any overdraft fees. I can not believe Hertz gets away with this. This is only my 1st complaint I plan on taking this as far as I can.

More
Send message
Copy link
Report
3 comments
Add a comment
J
J
J.H.J.Woudenberg
GB
1 comments
Send a message
Mar 24, 2010 10:18 am UTC

All my rentals from Hertz 2009 is not on my Flying Blue Miles, how is this possible?

Flying Blue ; [protected].

Rented most of the time at Rotterdam Zuid and one rented in Los Angeles, California for 4 weeks.

Please can you check this for me, please?

J.H.Woudenberg.
Hertz 1 # Club Gold "
Five Star.
[protected].

Joop77@kpnplanet.nl

More
Copy link
Report
W
W
WJB1
US
1 comments
Send a message
Oct 12, 2014 2:55 pm UTC

I had the same experience at their Orlando, FL. location. Wrote to Hertz and did not receive the courtesy of a response regarding my complaint. Will never do business with Hertz again.

More
Copy link
Report
G
G
g.irene
Matawan, US
1 comments
Send a message
Oct 29, 2014 1:38 pm UTC

If a business wants to have good relationships with it's customers and appear to be honest it shouldn't try to scam it's customers. My husband and I had reserved a compact car to be picked up at Phoenix Airport. When we arrived there was a long line and an announcement that there is a half and hour wait for the cars. What's the point of a reservation. Then they announced that if you were waiting for a compact you could go to the computer kiosk and use that. I knew that was not a good choice but my husband was getting hostile from lack of sleep so I went to the kiosk. The representative never asked if we had car insurance (I'm sure they're instructed to leave that out). The original estimate was $1300.00 but when the representative added up and submitted the amount to me it was $1, 000.00 more than the estimate. Feeling like I had to get my husband out of there very quickly, I agreed to the amount. The car was so small that we couldn't even put all our luggage in the back seat and it didn't even have cruse control. Did I mention we were traveling in Arizona and New Mexico?
The whole experience is just another way of taking advantage of travel weary people. On my behalf American Express has asked for all the car insurance money back. That's the least Hertz could do.

More
Copy link
Report

More Hertz reviews & complaints

Hertz - verbale fine online 122
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Hertz - incorrect charged of 150€ after 5 months 39
Hertz - i'll never rent from them again! 29
Hertz - traffic ticket in italy 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Hertz - visa charges 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Hertz - Electric vehicle rental
Hertz - hertz billed me 151.60 british pounds for a service they never provided; etc etc 1
Hertz - Hertz car rental in Atlanta Airport
Hertz - scam for bogus "incidents" - hertz thrifty dollar
Hertz - car rental 1
View all Hertz reviews and complaints

  1. Hertz Contacts

  2. Hertz phone numbers
    +1 (800) 654-3001
    Click up if you have successfully reached Hertz by calling +1 (800) 654-3001 phone number 4 4 users reported that they have successfully reached Hertz by calling +1 (800) 654-3001 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (800) 654-3001 phone number 5 5 users reported that they have UNsuccessfully reached Hertz by calling +1 (800) 654-3001 phone number
    United States
    +1 (800) 654-3131
    Click up if you have successfully reached Hertz by calling +1 (800) 654-3131 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (800) 654-3131 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (800) 654-3131 phone number 4 4 users reported that they have UNsuccessfully reached Hertz by calling +1 (800) 654-3131 phone number
    USA, Canada and Puerto Rico
    +1 (800) 263-0678
    Click up if you have successfully reached Hertz by calling +1 (800) 263-0678 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (800) 263-0678 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (800) 263-0678 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (800) 263-0678 phone number
    Canada
    +44 207 365 3369
    Click up if you have successfully reached Hertz by calling +44 207 365 3369 phone number 5 5 users reported that they have successfully reached Hertz by calling +44 207 365 3369 phone number Click down if you have unsuccessfully reached Hertz by calling +44 207 365 3369 phone number 9 9 users reported that they have UNsuccessfully reached Hertz by calling +44 207 365 3369 phone number
    United Kingdom
    +61 180 055 0078
    Click up if you have successfully reached Hertz by calling +61 180 055 0078 phone number 1 1 users reported that they have successfully reached Hertz by calling +61 180 055 0078 phone number Click down if you have unsuccessfully reached Hertz by calling +61 180 055 0078 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +61 180 055 0078 phone number
    Australia
    +64 33 586 789
    Click up if you have successfully reached Hertz by calling +64 33 586 789 phone number 1 1 users reported that they have successfully reached Hertz by calling +64 33 586 789 phone number Click down if you have unsuccessfully reached Hertz by calling +64 33 586 789 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +64 33 586 789 phone number
    New Zealand
    +43 179 532
    Click up if you have successfully reached Hertz by calling +43 179 532 phone number 1 1 users reported that they have successfully reached Hertz by calling +43 179 532 phone number Click down if you have unsuccessfully reached Hertz by calling +43 179 532 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +43 179 532 phone number
    100%
    Confidence score
    Austria
    +32 27 173 207
    Click up if you have successfully reached Hertz by calling +32 27 173 207 phone number 0 0 users reported that they have successfully reached Hertz by calling +32 27 173 207 phone number Click down if you have unsuccessfully reached Hertz by calling +32 27 173 207 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +32 27 173 207 phone number
    Belgium
    +45 33 179 057
    Click up if you have successfully reached Hertz by calling +45 33 179 057 phone number 1 1 users reported that they have successfully reached Hertz by calling +45 33 179 057 phone number Click down if you have unsuccessfully reached Hertz by calling +45 33 179 057 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +45 33 179 057 phone number
    100%
    Confidence score
    Denmark
    +358 961 500 595
    Click up if you have successfully reached Hertz by calling +358 961 500 595 phone number 0 0 users reported that they have successfully reached Hertz by calling +358 961 500 595 phone number Click down if you have unsuccessfully reached Hertz by calling +358 961 500 595 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +358 961 500 595 phone number
    Finland
    +33 969 394 049
    Click up if you have successfully reached Hertz by calling +33 969 394 049 phone number 3 3 users reported that they have successfully reached Hertz by calling +33 969 394 049 phone number Click down if you have unsuccessfully reached Hertz by calling +33 969 394 049 phone number 3 3 users reported that they have UNsuccessfully reached Hertz by calling +33 969 394 049 phone number
    France
    +354 522 4400
    Click up if you have successfully reached Hertz by calling +354 522 4400 phone number 0 0 users reported that they have successfully reached Hertz by calling +354 522 4400 phone number Click down if you have unsuccessfully reached Hertz by calling +354 522 4400 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +354 522 4400 phone number
    Iceland
    +353 539 152 500
    Click up if you have successfully reached Hertz by calling +353 539 152 500 phone number 0 0 users reported that they have successfully reached Hertz by calling +353 539 152 500 phone number Click down if you have unsuccessfully reached Hertz by calling +353 539 152 500 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +353 539 152 500 phone number
    Ireland
    +39 269 430 019
    Click up if you have successfully reached Hertz by calling +39 269 430 019 phone number 1 1 users reported that they have successfully reached Hertz by calling +39 269 430 019 phone number Click down if you have unsuccessfully reached Hertz by calling +39 269 430 019 phone number 9 9 users reported that they have UNsuccessfully reached Hertz by calling +39 269 430 019 phone number
    Italy
    +31 202 013 519
    Click up if you have successfully reached Hertz by calling +31 202 013 519 phone number 1 1 users reported that they have successfully reached Hertz by calling +31 202 013 519 phone number Click down if you have unsuccessfully reached Hertz by calling +31 202 013 519 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +31 202 013 519 phone number
    100%
    Confidence score
    Netherlands
    +47 21 513 700
    Click up if you have successfully reached Hertz by calling +47 21 513 700 phone number 1 1 users reported that they have successfully reached Hertz by calling +47 21 513 700 phone number Click down if you have unsuccessfully reached Hertz by calling +47 21 513 700 phone number 2 2 users reported that they have UNsuccessfully reached Hertz by calling +47 21 513 700 phone number
    Norway
    +351 219 426 385
    Click up if you have successfully reached Hertz by calling +351 219 426 385 phone number 1 1 users reported that they have successfully reached Hertz by calling +351 219 426 385 phone number Click down if you have unsuccessfully reached Hertz by calling +351 219 426 385 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +351 219 426 385 phone number
    100%
    Confidence score
    Portugal
    +7 495 775 8333
    Click up if you have successfully reached Hertz by calling +7 495 775 8333 phone number 0 0 users reported that they have successfully reached Hertz by calling +7 495 775 8333 phone number Click down if you have unsuccessfully reached Hertz by calling +7 495 775 8333 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +7 495 775 8333 phone number
    Russia
    +34 917 497 778
    Click up if you have successfully reached Hertz by calling +34 917 497 778 phone number 1 1 users reported that they have successfully reached Hertz by calling +34 917 497 778 phone number Click down if you have unsuccessfully reached Hertz by calling +34 917 497 778 phone number 3 3 users reported that they have UNsuccessfully reached Hertz by calling +34 917 497 778 phone number
    Spain
    +46 96 047 330
    Click up if you have successfully reached Hertz by calling +46 96 047 330 phone number 0 0 users reported that they have successfully reached Hertz by calling +46 96 047 330 phone number Click down if you have unsuccessfully reached Hertz by calling +46 96 047 330 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +46 96 047 330 phone number
    Sweden
    +55 800 979 2020
    Click up if you have successfully reached Hertz by calling +55 800 979 2020 phone number 1 1 users reported that they have successfully reached Hertz by calling +55 800 979 2020 phone number Click down if you have unsuccessfully reached Hertz by calling +55 800 979 2020 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +55 800 979 2020 phone number
    100%
    Confidence score
    Brazil
    +52 18 006 543 030
    Click up if you have successfully reached Hertz by calling +52 18 006 543 030 phone number 1 1 users reported that they have successfully reached Hertz by calling +52 18 006 543 030 phone number Click down if you have unsuccessfully reached Hertz by calling +52 18 006 543 030 phone number 3 3 users reported that they have UNsuccessfully reached Hertz by calling +52 18 006 543 030 phone number
    Mexico
    +86 212 226 1700
    Click up if you have successfully reached Hertz by calling +86 212 226 1700 phone number 1 1 users reported that they have successfully reached Hertz by calling +86 212 226 1700 phone number Click down if you have unsuccessfully reached Hertz by calling +86 212 226 1700 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +86 212 226 1700 phone number
    100%
    Confidence score
    China
    +91 222 921 0300
    Click up if you have successfully reached Hertz by calling +91 222 921 0300 phone number 0 0 users reported that they have successfully reached Hertz by calling +91 222 921 0300 phone number Click down if you have unsuccessfully reached Hertz by calling +91 222 921 0300 phone number 2 2 users reported that they have UNsuccessfully reached Hertz by calling +91 222 921 0300 phone number
    India
    +27 112 898 001
    Click up if you have successfully reached Hertz by calling +27 112 898 001 phone number 2 2 users reported that they have successfully reached Hertz by calling +27 112 898 001 phone number Click down if you have unsuccessfully reached Hertz by calling +27 112 898 001 phone number 4 4 users reported that they have UNsuccessfully reached Hertz by calling +27 112 898 001 phone number
    South Africa
    +1 (205) 548-6082
    Click up if you have successfully reached Hertz by calling +1 (205) 548-6082 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (205) 548-6082 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (205) 548-6082 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (205) 548-6082 phone number
    +1 (205) 293-2889
    Click up if you have successfully reached Hertz by calling +1 (205) 293-2889 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (205) 293-2889 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (205) 293-2889 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (205) 293-2889 phone number
    +1 (405) 775-3462
    Click up if you have successfully reached Hertz by calling +1 (405) 775-3462 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (405) 775-3462 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (405) 775-3462 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (405) 775-3462 phone number
    +1 (201) 307-2233
    Click up if you have successfully reached Hertz by calling +1 (201) 307-2233 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (201) 307-2233 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (201) 307-2233 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (201) 307-2233 phone number
    Shared Services
    More phone numbers
  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 09, 2026
  7. View all Hertz contacts
Hertz Category
Hertz is ranked 2 among 85 companies in the Vehicle Rental and Leasing category
#01 Grabcar Malaysia Grabcar Malaysia #02 Hertz Hertz #03 Enterprise Rent-A-Car Enterprise Rent-A-Car #04 Sixt Sixt #05 RentalCars.com RentalCars.com

Most discussed complaints

auto leaked oil all over my garage
1
(opinions to this review)
Hertz Alternatives
Dollar Rent A Car 276 reviews CarTrawler 469 reviews America Car Rental 5 reviews Ace Rent A Car 37 reviews Lone Mountain Truck Leasing 4 reviews