Hermes Parcelnet review: They don't deliver! 136

Just had a delivery from this compnay, the driver was incredibly rude and sarcastic - definitely not the kind of person I'd like as a representative of my company.

I phoned up their head office and unsurprisingly they refused to give me the Edinburgh Depot's details. The young girl on the other end of the phone was unhelpful to say the least and could not even offer a decent explanation as to why I could not get the Depot's number. When I asked to speak to a manager, they'd all conveniently left for the night - what a surprise.

I was told to put my complaint in writing, which I will, along with a copy of this page as I think the owner of this shipping firm needs to have a closer look at the 'service' which this company does NOT DELIVER.

As far as I'm concerned, I can't even believe that this company still makes enough money to be running. They should be shut down.

"MY HERMES"
One of the worst companies we have ever had the misfortune to deal with and would definately never recommend to any other business. And as for those who are already using their services would be advised to use that of another more reputable company with a better customer service and delivery couriers.
Whilst the Royal Mail have the occasional problem with strikes etc, they are by far the best there is.
We decided to try and trust "myhermes" with 4 parcels to four corners of the UK. It took over 6 days for 2 out of the 4 to arrive and the other 2 were left in a safe secure location(outside the front door) there idea of safe is most certainly not ours. This is not good for any business, but a fantastic oppurtunity for thieves!
We also sent the same day 2 identical parcels to 2 other customers, although it cost us £1-10 more in Royal Mail fee's, the parcels actually arrived the folowing day (well done Royal Mail)
The reason for trusting this company was just in case the Royal Mail had more problems like that in 2009 with industrial action. It was an alternative carrier for our business, one that we wish we never experienced and will never again in the future.
IN OUR OPINION AVOID THIS BUSSINESS LIKE THE PLAGUE, TOTALLY UNTRUSTWORTHY, UNRELIABLE, POOR CUSTOMER SERVICES, VERY UNPROFESSIONAL, EXTREMELY POOR DELIVERY COURIERS...ETC ETC

("Hermes" incidently is a God Of Commerce, Speed, travel and "thieves")
Commerce = You pay for what you get (crap)
Speed = 6 days is hardly fast and a tortoise could do far better..
Travel = nothing but shipment delays and poor lame excuses from their customer services.
and as for Thieves...NO COMMENT!

I am glad and sad that so many people have been let down by this courier company, they are a complete shambles and are very very economical with the truth. Ordered an item from Tescos on the 9th, told by Tescos on the 14th that because of the weather was delayed but item left Southhampton on the 13th for transportation to Bridgend and that it would be with me on the 14th or 15th. Guess what, no delivery, contacted tescos on Saturday16th told by them that the courier had called to deliver on the 12th 13th and 14th! and there had been no one at home not on any occasion did they leave a note. This an absolute untruth because of the weather my wife and I did not leave the house from the Monday until the Saturday. You cannot contact them by phone. Why Tescos a premier organisation put up with such a rubbish company when their own reputation will suffer beggers belief.
Dic Price

HERMES COURIERS HAD A PARCEL OF MINE SINCE 21/12, "3WKS" NOW & NOT DELIVERED TO MY CUSTOMER, IVE SENT ABOUT 5 EMAILS ASKING FOR A TELEPHONE CALL, NO RESPONSE ?! ###S WORKING THERE I GUESS?
WILL BE LOOKING FOR ANOTHER RELIABLE, QUICK COURIER ME THINKS !

Might have known there would be complaints about this lot. Ordered a load of stuff from Next who usually use the HDL who are fab in this area. For some reason they have used this shower of eejits over Christmas and my experience is the same as everyone else's. Apparently been out for delivery every day since the 28th, calling cards left each day. Don't know where this is all happening as someone has been at home every day since then and not a courier or a card in sight. They won't talk to me, Next can do nothing as they no longer have the items. Avoid these cowboys like the plague.

I ordered a large number of presents for Christmas, and the company assured me they would arrive by Dec 23rd. Nothing arrived, and the company told me the courier definitely had the goods and would be sure to deliver.

What a surprise! It's 6.30 pm on Christmas Eve, nobody has attempted to deliver anything and I'm left without presents for people I care about.

Thanks Hermes. Thanks for the lack of note saying you'd tried to deliver (someone has been in 24/7 for 2 days!), and thanks for the lack of phone call to let me know you couldn't be bothered to deliver my parcels.

Hurrah for your Christmas spirit.

Buzz words: Hermes, complaint, useless, non-contactable, service, beware, incompetent

Awful service, the worst of any courier firm I've come across (and that's saying something) and I've now missed a delivery of a package for Christmas, which was due to be delivered over a week ago. Their tracking service says they attempted to deliver three times - I hadn't been aware they'd tried once, even though I was present for two of them! My doorbell was rung, and by the time I reached the front door (no more than a minute), no-one was there. I assumed it was a prankster, until I contacted the retailer, obtained the order number and realised it was Hermes. If they'd left a calling card on any of those occasions, I might least have known the name of the firm, depot or contact details, but they didn't. This represents extremely incompetant, inconsiderate and impatient behaviour on behalf of a courier firm, and has left a very sour taste in my mouth for Christmas.

Ordered Wii console from simply be with hermes as courriers, tracked order online said courriers recieved on 9th, catalogue were useless, finally got hold of hermes who were also useless, finally found someone from group of catalogues who contacted them only to be told that the item has gone missing and will not be delivered. Why they did not inform the catalogue of this I dont know.. this was supposed to be our daughters xmas present and now we are unable to get hold of one anywhere, no credit terms available anywhere, and no money before xmas, thanks hermes as you have completely ruined a little girls xmas that was expecting something that one of your staff have stolen. The tracking of it placed it with the firm's courrier and now it is nowhere to be found...

completely agree... ordered an 32g ipod touch for mrs for xmas paid for next day delivery...now 5 days later still not bloody ipod...they state " they sent it out with the wrong courier". the steadfast promised it would be here to day...its not gone 7pm and no sign of it...

I had a bad experience too. They put cards through my door with a contact no to ring, for re-delivery. when you call you only get voicemail, and no confirmation from anyone. I called the head office when eventually i got the number, and they said they cannot speak with me i have to call the people i ordered from. Awful service from start to fnish and the person who delivered was rude too. If i come across these again, i would rather order elswhere!

Regarding delivery from The Book People, it does state on there delivery pages, FREE delivery is 5 to 7 working days. If you wish to PAY for delivery you will get it quicker.

If you order goods from The Book People, you can request that your order is sent via a different courier.

Request that they do not use Hermes, eventually they will have no option but to dump them!

I'm glad I'm not the only poor sod having problems with these cowboys!

Over a week ago I ordered a book from The Book People for my young nephew's birthday (which is today).

The Book People duly sent the item the next day via Hermes where it has been sitting in their depot for a whole week! Having checked their rather poor online tracking service every day since, it has apparently been 'Out For Delivery' every day for 4 days yet still no sign of it!

They are very difficult to get hold of and tell me that the problem lies with TBP, even though the parcel is clearly in the hands of Herpes (sorry, Hermes!).

I am tempted to contact BBC Watchdog about this as with the current Royal Mail problems, private courier companies should be eager for the business.

Incidentally, this week I ordered a DVD from Amazon, it was delivered by Royal Mail in 2 days!

Please, please, if you are considering using Hermes, avoid them like a case of Herpes!

rubbish rubbish rubbish - avoid Hermes at all costs!

I agree, have now been waiting over a week for goods from a high street clothes retailer to be delivered ( ordered goods on 16/10, delivered to courier 21/10) they havent responded to any communication from the retailer for the past 2 days - why do stores continue to use this company? they are useless, this isnt the first problem i have had with them either and i doubt it will be my last

Agree with comments about Hermes. I have had an upsetting and unprovoked altercation with one of their couriers who has now sent me a blank text message and I cannot even find a number to complain to. Avoid this company and if you have issues ensure the company you bought from know you are unhappy with the service you receive.