CB Grocery Stores and Market H-E-B Complaints #122-141

H-E-B review: Pharmacy

Constance01 of Austin, US

Dec 02, 2021 5:56 pm UTC

I am expressing my continued concern regarding HEB Pharmacy #582. This has now happened twice during 2021. The first incident occurred in March; at that time, I chose not to complaint. But after a repeat today, I am considering going to another pharmacy. In March my husband (Rodger Stagman 7.29.1954) was diagnosed with pneumonia and dyspnea. A prescription for an antibiotic and Albuterol for nebulizer usage was called into HEB. The pharmacy failed to fill the prescription not just the same day, but not even the next day. My husband was hospitalized. Second incident, my mother Bernice Mason 4.7.1929, had a prescription called into HEB in the evening of 12.1.2021 for a UTI. She is 92 years old. The prescription wasn't ready for pickup until 12.2.2021 at 1600. They didn't fill it until I showed up. Luckily, she doesn't have urosepsis.

Desired outcome: When antibiotics are ordered, they need to be filled the same day.

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