The complaint has been investigated and
resolved to the customer's satisfaction

Thursday 20th August, 2009 - Chiswick, London

93 flights before 7am. Thats more than one a minute as of 4h42 when i was woken up yet again. This is not right to disturb millions of habitants like this. The loss of productivity every day and the stress endured because of this far outweights the benefits of having a plane from Hong Kong land at 4h42 or 4h26 like last Thrusday instead of a more reasonable time like 6h45 or 7am. You should be ashamed of yourselves and so should the politicians for agreing to letting "a few" flights land before 7am, now the flight activity between 4h30 and 7am is just like daytime. Its even more frustrating to know that nothing will be done, that my landlord will not put double glazing or windows for us, there is no grants for this, so we will have to move as I cant sleep anymore, eventhough the European Courts have ruled agaisnt this noise disturbance. SHAME ON YOU BAA - SHAME ON YOU Secretary.


  • Cu
    Curton Nov 06, 2009

    I was traveling to Bulgaria from terminal 5 at Heathrow. Whilst looking around the Duty Free I decided to purchase some toiletries. I approached the Creme De La Mere stand and the girl who was supposed to be there was "on a break" according to the lady at the next stand. I returned 15 mins later knowing my plane was taking off only 30 minutes later. The assistant was pleasant and suggested 3 products - which I did purchase! These were taken by the assistant to a till for me. While I was at the till, I chatted to the same assistnant and another assistant did the transaction on the till. As I was getting late for the plane I just entered my pin without double-checking anything, I ran like mad to the plane. When I arrived at my destination, I unpacked and then looked at the receipt for the products. SHOCK! I had been charged twice for the eye cream. I immediatley telephoned customer sevice - they were closed so I left a message. The next day I received a phone call from customer service and they said it wasn't a problem, they would sort it when I returned to England. BUT when I sent my receipt I received a letter from Frances Jenkins - more or less stating that I was stupid and tough! there was no hope. She stated in her letter that '' would be very difficult to rectify this at a later stage'', but i called customer service same day. I called customer service back, but basicaly they told me that i have no hope.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.