Haynes Brothers Furniture

My husband and I have purchased a Palliser recliner and sofa from Haynes Brother's in Ormond Beach. The entire set was a showroom floor sample and purchased at a lower price but still under original warranty. The set was being sold due to leather color being discontinued.
We were told the piece would be left in the showroom until delivery as it was much safer there then being moved around to delivery center.
When rec'd the recliner had multiple "ink" marks on the back leather and a broken power cover (very small) and would later be glued by salesperson (Parry) at my home during delivery.
The recliner leather issue was addressed by their technician (Lester) which actually made the matter worse as he painted over the leather after trying to clean/remove ink marks. I even altered the grain where it was overly rubbed.
I called Haynes brothers warehouse and have been in communication to resolve the issue. Now bear in mind this whole experience has been extremely stressful due to the salesperson and tactics. They stated I can choose another recliner with credit given and purchase another separate extended warrantee or keep the original recliner as is with extended warrantee. What can I do as it's a brand new house and now another chair will be a different color and more money spent at their store. Ugh

Please do not shop at Haynes Furniture Store. This is our experience: we purchased a full bedroom set from them and we paid it off right away. After a month one of the nightstands starting showing cracks and it wasn't from anything we had done. Also 2 drawers wouldn't fit correctly so we called the store and they sent a repair guy out and he moved one drawer around an got it back in correctly and said "there you go" and was going to leave and we said no you need to fix it! For the nightstand he just sprayed a clear coating on the nightstand an said he would have to get a bracket for the one drawer and for the other drawer, he traded the drawers and though the drawer closed better it still sticks out! We called the company for repairs and they said "if you did something then we will repair it but if it just happened due to a badly made dresser then we won't come out to fix or replace it"! My husband and I are furious and wished we had gone to another furniture company. Also, the spray that he sprayed on the nightstand, he was back the next month and he just resprayed it. We wish we wouldn't have paid Mr. Haynes off so maybe we could have had some type of leverage but we thought we were in good hands an we paid for the protection plan but apparently the protection plans or guarantees are a waste of money.

Please don't go to Haynes Furniture!

In July 2010 we were in the area visiting family. We are an Army family. We were looking for a particular set of living room tables but could not find it in Alabama, where we are currently stationed. We made the purchase but was given a lump sum price for 3 pieces (one of which they had to order) and was offered delivery to AL at their local rate. The offer came through the salesman from Steve Haynes. I asked the salesman for a breakdown on the invoice but he refused saying that that was the offer for all 3. That is where we made a mistake. We were in a hurry to get on the road back to AL so we made the deal.

When two of the three pieces were delivered a few days later, I had to sign the delivery paperwork which had each piece listed separately with a price for each. I made note of the details and after the man left, added it up. I could not believe what I saw. The total retail prices added up to $400 less than what we were charged! I called the store and spoke to Steve Haynes. He said that was the way the computer prints it out and that the original deal is what we agreed to. I told him that we were overcharged and that I signed the delivery paperwork with the new price. He refused to budge and began to yell at me. I was appalled and yelled back at him and then canceled the order for the third piece (I have since found a local store here that can order it for me at the correct price).

I am a consumer affairs officer for the U.S. Army and will be filing a complaint through the FTC - Military Consumer Sentinel and the Better Business Bureau. We are a family at war defending our country for people like Steve Haynes... he should be ashamed of himself for purposely trying to get over on us.

Three years ago in June 06 Steve and Nancy Herrington went into Haynes Brother Furniture in Ormond Beach, to pick out new furniture for a home we were currently building. Steve and Nancy picked out a bedroom set for master bedroom, living room furniture and dining room furniture. Floyd was our salesman. After our selection we put 10, 000.00 down on a credit card (GE money bank), which was applied for at Haynes. That day Steve also showed me a bedroom set he would like for our 2-year-old son. With Floyd standing with us I said, “No way in hell would I buy that set for a child.” Floyd the salesman said, ” I’m sure this set is discontinued.” That was the end of discussion on the disputed bedroom furniture that day.
The next couple of months Steve Herrington was in the store about 10 times, getting exact measurements on our selected items, inquiring about patio furniture and changing a round coffee table to a smaller square table. During this period that Steve came to the store Floyd asked Steve, “What about the furniture for your boy?” Steve said to Floyd “see if it’s still available and get me prices. (due to the fact Floyd said it was discontinued). Nothing else was mentioned on this bedroom set, ever.
Steve and/or Nancy Herrington never discussed with Floyd or anyone else at Haynes store about the cost on this bedroom set or even what items were included in the set. We never agreed to or even signed to buy the bedroom set!
Steve and Nancy Herrington always knew that our balance for what furniture we picked out was $ 19, 000.00, and 10, 000.00 down payment, for a total of $ 29, 000.00

In Dec.08 we moved into our home and needed just the master bedroom set in which I put on our Bank of America credit card for $ 4, 830.70

On Feb.26, 09 Steve went in to Haynes store to put the balance for the living room and dining room furniture on My Chase card. Steve Herrington calls me and said “We can put the balance on another GE money with 0 payment for 12 month. I said fine. 20 minuets later a women from Haynes called and said, “ we need your Chase Credit card number” I (Nancy Herrington) said I thought the balance was all going on one Chase card? A Haynes office women said, “ I don’t know what’s going on I walked in on the middle of this.” I gave her the Credit Card Number due to the fact I assumed the GE card was a no go. Steve gets home late, I asked him, ”when is the furniture coming?” Steve says Saturday. Friday Steve goes on a fishing trip at 5 the next morning, we did not discuss furniture.
Saturday Feb.28, 09 when the furniture came Steve informed me we did get the GE card. I told Steve to call Floyd at Haynes and see what is going on. Floyd never returned the call.
The next day, Sunday March 1st, 09 we went to Haynes to straiten the mess up about the GE card (I figured Haynes Store forgot we put ten thousand down on the GE Card in 2006), and to let them know we got two bar stools and three dining room chairs that do not fit and would like to exchange for other items.

When we got to the Haynes store, Floyd was about to leave informing us it was his day off. Steve and Floyd talked and Floyd went behind the counter. Floyd proceeded to tell us, “You have more furniture coming”, Steve and I asked “Uh What?” Floyd walked us over to this bedroom set and I told Floyd, “there is no way that is going to fit in our house! “ Then we asked, what did we supposedly buy in this set and when did we buy this set? Floyd said an amour, King bed, dresser, night table and a mirror. I again
said, the set would not fit in our home.
Floyd instructed us we need to talk to the owner of the furniture store, Steve Haynes. Steve Haynes said, “that there was absolutely nothing he could do, that your husband wanted this furniture”. Haynes told us he would personally come to our home and move our furniture around to make this fit and to put a few pieces in one room and a few in another room. Haynes also said, “ I had to purchase this $ 14, 000.00 from another distributor and they will not buy this set back.” Steve Haynes also said “do what you have to do!”
Steve Herrington asked “ I would like to see where I signed for the furniture. Floyd tells Steve he ordered the bedroom set in June 06. Steve Haynes also said he would have us take a lie detector tests to prove Steve Herrington did want the bedroom furniture. I then Yelled, Shut up to Steve Haynes, Steve Haynes said, “Ok I’m done with you people” I yelled,
We never bought that furniture and we never wanted it. Steve Haynes storms outside where he has a tent sale going on.
Steve and Nancy proceed to leave, Nancy stops the truck and rolled down window tells Steve Haynes again “the furniture does not even fix in our sons bedroom.” Steve Haynes says roll up your window and keep going.
Steve or Nancy Herrington did not buy or want this furniture; this furniture never got delivered to our home. It’s at the store where it belongs.
We now find that we paid twice for the furniture we ordered back in 2006.
Once on chase card and also on the GE Money card.