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CB Car Dealers Ford Complaints #482-501
Ford

Ford review: service at fast lane

L
Author of the review
4:35 pm UTC

Reimbursement Needed: Vehicle was ordered from factory and delivered 08/31/2011. Ford technicians have serviced vehicle since birth. Home store (Hawk Ford) changed management and seasoned staff no longer work at this location. New staff completed oil change; overfilled reserviour and seized my engine. The new store confirmed the reservoir was overfilled and the engine was seized (there are no pictures). Had to tow it in and have engine replaced. All service has been done by Ford and on schedule - this engine should not lock up at 135, 000 miles (there was ~2, 800 miles left on the oil change). The oil was changed in late April, I had it towed in mid-June; I received it back July 3. I used a different store from the one I purchased at BECAUSE OF THE NEW STAFF. I no-longer trust them to service my only means of transportation. I need to discuss re-imbursing the cost of that engine. Case #[protected] was filed over the phone and I have not heard from Ford. I called today and each time, I got a CSR out of the country. I need to speak with someone at Detroit who is knowledgeable about Ford products. If I should be calling a different number, please tell me. If I need to complete a form, direct me where to get it. If I need to complain on social media, please let me know. Andrew Rodriguez, former service manager and his staff knew both of my vehicles (both purchased at Hawk Ford under previous owners) and I have NEVER had an issue with any work they have done. I need to locate Andrew for future servicing.

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  1. Ford Contacts

  2. Ford phone numbers
    1800 771 199
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    66%
    Confidence score
    Ireland
    133 673
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    20%
    Confidence score
    Australia
    8800 500 4201
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    50%
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    Russia
    1800 107 363 673
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    60%
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    Philippines
    1800 588 888
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    800 0444 3673
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    33%
    Confidence score
    UAE
    +1 (800) 112-3673
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    +1 (800) 392-3673
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    United States
    +1 (800) 565-3673
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    Canada
    +44 203 564 4444
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    11%
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    United Kingdom
    +64 800 367 369
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    100%
    Confidence score
    New Zealand
    +43 120 609 2424
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    20%
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    Austria
    +32 24 822 000
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    +45 43 582 000
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    +33 800 005 005
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    100%
    Confidence score
    France
    +49 221 9999 2999
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    +39 800 224 433
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    100%
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    Italy
    +31 707 703 777
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    +47 80 056 105
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    Norway
    +351 808 200 556
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    +34 902 442 442
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    +46 317 071 010
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    +41 445 111 445
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    +91 446 740 3333
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    45%
    Confidence score
    India
    +65 63 762 233
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    100%
    Confidence score
    Singapore
    +27 860 011 022
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    67%
    Confidence score
    South Africa
    +82 16 006 003
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    +54 800 888 3673
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    100%
    Confidence score
    Argentina
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  3. Ford emails
  4. Ford address
    P.O. Box 6248, Dearborn, Virginia, 48126, United States
  5. Ford social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 22, 2026
  7. View all Ford contacts
Ford Category
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