SUBMIT A COMPLAINT

[Resolved] Harvey Normanunethical behaviour

5
I Aug 17, 2018

We purchased a Samsung 714L 4 door black stainless fridge for $2949.00. We paid $3019.00 in total including delivery. Unfortunately the fridge was too big for our house and we went back to get a different type.

We got one for $2499.00 but was penalised for bringing the other one back. In the end we paid $2933.00 which we felt was unfair when they only picked the fridge up the next day. This amount included $294.00 restocking fee, delivery of $70.00.

To make matters worse, the men who delivered the fridge and picked up the other one were very rude and blamed us for not measuring the fridge space before purchase.

  • Harvey Norman's response · Aug 28, 2018

    Hi, sorry to hear about this. Which store was this from? Please send us some more details here http://harveynorman.com.au/contact-us/ so we can review this with the proprietor in store for you. Thanks and regards,

    Karl - HN Customer Service Team

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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