GiftLab
reviews and complaints

So, I decided to give GiftLab a try for my Valentine's Day present this year. I ordered something on January 10th and it's still not here. I keep getting the same responses from their customer service team saying that COVID-19 is the reason for the delay. But, honestly, I've ordered things from other places just as far away and they've come in as little as 3 weeks.

Plus, the tracking number they gave me doesn't even work. It's frustrating because my money has been taken, and I have no idea where my present is or if it's even on its way. I have reached out to PayPal for help and I am still waiting for a response.

I understand that COVID-19 has caused some shipping delays, but it's disheartening to spend money on a gift and not have it arrive in a timely manner - or at all, in this case. Overall, I am extremely disappointed in GiftLab and their lack of communication and action regarding my order. I would not recommend them to anyone looking for a reliable online gift store.

Alright, so I recently placed an order with GiftLab. I was super excited because they offered a gift wrap option with my face on it. Let me tell you, when I received my order, I was less than impressed. You know that feeling when you're expecting something and it just doesn't meet your expectations? Yeah, that was me.

So, I eagerly opened up my gift wrap to see my face all over it and...nothing. I could not see my face. Not even a hint of it! I mean, come on, that was the whole point of me ordering it in the first place!

But that's not even the worst of it. I also ordered a picture frame and they got the names wrong. How hard is it to spell a name correctly? And don't even get me started on the light up key chain. It was supposed to have a picture of me on it, but you can barely make out the picture.

I reached out to GiftLab to voice my disappointment and they told me there was nothing wrong with the items I received. Um, excuse me? I'm pretty sure I know what my face looks like and it was nowhere to be found on that gift wrap.

Overall, I would not recommend GiftLab. Their products are not worth buying, especially if you're expecting quality and attention to detail. Save your money and go somewhere else.

So, I ordered something from GiftLab a few weeks back. Their website said delivery should be within 7-10 biz days. That seemed legit. But that's not how it went down. It's been a whole 23 days now, and nothing has showed up! Can you imagine? I was counting on this whole gift sitch for our anniversary and it's all ruined now. And the thing is, this happened despite me keepin' in touch with the company all this time. I've been asking them about the package, you know, checking in and stuff. But they just kept on sayin' the same thing- that it's in transit. For 23 days? That's just not on man. I can't rely on this company anymore, and definitely won't be buyin' anything else from them again. You better watch out too if you were thinking of gettin' anythang from GiftLab!

So I placed an order from GiftLab back in October thinking it would be a great gift for my niece's upcoming birthday party in a few weeks. Fast forward almost two months later and I still haven't received my order! Like, what the heck? So I reached out to customer service, who told me I couldn't get my money back or anything. I was forced to pay an additional 16.79 on top of the $40 I already spent? That's just crazy. I wasn't going to take this lying down and brought up the topic of lawyers, and guess what? Miraculously, she decided to give me my FULL refund back. Like why do they have to be so difficult about things?

Seriously though, I'm giving them a 0/10 rating. I'm definitely not purchasing anything from them again, and I would strongly recommend for others to not even bother trying. There are other options out there that won't cause such a headache.

Not so great. Ordered something for my special someone for Valentine's Day, but it didn't come on time. GiftLab said it would be here, but it wasn't. I tried calling both GiftLab and the shipping company, but no one picked up. I also tried emailing, but still no response. It's been almost a month since placing my order and I still have yet to receive any updates on my delivery. Worst of all, the tracking number they gave me is incorrect! Boy, have I come across some pretty unpleasant reviews about these guys and the delivery company they work with. I'm truly disappointed and will never be doing business with GiftLab again.

So, I decided to get my beau some personalized boxers from GiftLab (Giftlab.com). After I placed my order on January 19th, I checked their website again to see that I should've received them in maximum 10 business days following production. But it's already February 15th and I still haven't gotten them. I even sent them two emails in the meantime to check how things were going, as the tracking link given to me said it was still Out for Delivery since January 27th. I even asked to cancel the order with no response whatsoever. It's incredibly frustrating and I'm not going back to that site again.

So, I bought this keychain from GiftLab called the sports keychain. Honestly, I was quite disappointed when my order arrived. Don't get me wrong, I was excited to receive it but when I opened the packaging I noticed that the names on the keychain were appearing backwards. Like, what the heck, seriously?! It was just a sticker on plastic and the plastic was not even clear enough to see the name through. It's like they just didn't care about getting it right or something. And don't even get me started on the edges - sharp as knives and nothing had been done to sand them down or make them safe. Like, did they not think anyone would notice? To make matters worse, I ordered two different keychains with two different uniform designs but they both came out exactly the same - like, what a bummer.

Honestly, I was so upset that I would be embarrassed to give these as gifts to anyone - especially at Christmas time. I mean, I wouldn't want anyone to feel as disappointed as I did after receiving them. So, of course, I reached out to the company to try and return the items for a refund. But it seems they aren't willing to help me out, which is just extremely frustrating. I mean, I spent my hard earned money and now I'm stuck with these poorly made keychains that I don't even want. Buyer beware, folks - make sure you do your research before making any purchases at GiftLab.

Yo, peeps! So I was pumped up to get my gift on for this 1 year old's birthday, and I went ahead and ordered from GiftLab on June 9th. I mean, I had to make sure I get it before the 4th of July, you know what I mean? But guess what? It's already July 2nd and I still haven't received it. I sent them two emails already asking where the heck my order is. Like, seriously, the tracking site only says it left the port on June 25th and arrived at some port. But it doesn't say which country it's chillin' in. But yo, I live in New Zealand, so I had to pay a ton to make sure it gets here. And now, what do I have to show for it? Zilch. Nada.

So, if I don't get my gift on by next week, I'm throwing down some major actions to get my coin back. I mean, this is not chill, peeps. I was expecting some top-notch service from these guys, and what did I get? A whole lotta disappointment. It's a drag to have to deal with this, but hey, gotta do what you gotta do, right?

So, I placed an order for some custom-made boxers from GiftLab as a Christmas present for my boyfriend. However, I didn't receive the package even in January. I had to reach out to GiftLab customer service to get some answers. Unfortunately, the two ladies I was communicating with via email were not much helpful at all. I wasn't asking for the world, just an explanation or some information about where my package is. But they wouldn't provide me with any helpful information.

Instead, they kept insisting that my package had already been delivered, even though I hadn't received it yet. It is really frustrating when you keep getting the same answer over and over again, but your issue isn’t solved. They didn't even bother checking their system and were not ready to give me any proactive solution. They recommended I go and ask my neighbors for the lost package.

This is quite absurd, who knows who my neighbors are? And what if it falls into the wrong hands, someone might have taken it away intentionally. I couldn't believe that they were putting my safety at risk by suggesting this as a solution! It was as if they just wanted to close the conversation and move on.

Another annoying thing was the time that it took for my order to arrive. I placed my order on December 5th/21, which means that it would have arrived well before Christmas. GiftLab had made a promise on their website that orders would be delivered before Christmas, but unfortunately, that wasn't the case for me. I had paid for shipping insurance, so it should have been a worry-free delivery.

However, my order didn't arrive at my city until January 14th/22. This delay meant that my boyfriend went without a Christmas gift, which was very disappointing. It is frustrating not getting what you paid for, especially when it's a gift for someone special.

In conclusion, I won't be ordering from GiftLab again. The customer service was poor, and there were some serious issues with the delivery and customer support. I hope they improve on these aspects and don’t put their customers in such a critical condition.

So, I visited GiftLab (giftlab.com) website and ended up making a purchase. I ordered a pillow and, being the absent-minded individual that I am, I accidentally ordered a second one. It was my mistake, but I figured it wouldn't hurt to ask for a refund.

To my surprise, I received an email from GiftLab stating that the second pillow had been canceled and that I would receive a refund in 5-7 days. I was actually impressed and felt good about it. I mean, mistakes happen, right?

But then, a month goes by, and I still hadn't received any updates about my refund or shipping. This made me curious and I reached out to their customer service team. They asked if I could just keep the second pillow or take a 30% cut on my refund. I said no, that was not the agreement we had made, and I just wanted a refund.

To my surprise, the next reply was, "Oh, yeah, you only have one pillow." That seems a bit odd to me! Furthermore, it says that the item had already been delivered, but the recipient is currently out of town, and until they confirm receipt, I'm still on edge.

My frustration reached an all-time high when I asked about the refund once more. This time they told me they weren't going to do anything about it because I didn't mention it earlier. How is that fair?

I am completely and utterly disappointed by the service I received from GiftLab. They were completely unprofessional and borderline thieving. I would not recommend buying from these people.

a lot. I got her personalized bracelet engraved with her name, and it looked great. The website was easy to navigate, and I found a lot of unique gifts I didn't see in other stores. They had a huge selection of personalized and customized gifts. The prices were reasonable, and they even had free shipping when you spend over a certain amount.

I was a little disappointed with the packaging, it was just a plain brown box with no gift wrap or anything special. I had to go out and buy wrapping paper to make it look more presentable. However, overall, I was happy with my purchase and would definitely shop at GiftLab again. Their customer service was also excellent, I had a question about my order, and they responded quickly and professionally.

The only thing that could be improved is their website's speed. It was a little slow when I was trying to add items to my cart, and it was frustrating. But other than that, I had a good experience with GiftLab. I recommend them to anyone looking for unique and personalized gifts.

from here.

So, I was really excited about getting a present for my friend's birthday and decided to order from GiftLab. But when I received the item, I was super disappointed. The product was really blurry and it looked like an alien could have made it. And when I contacted the customer service, they refused to give me a refund or even offer a replacement. Overall, I would not recommend ordering from GiftLab.

So, I was really excited to check out GiftLab and see what they had to offer. I ordered a couple items that looked really cool: some cool socks and a wallet. Unfortunately, when I got my order I was super disappointed. The socks were way too small, even though I ordered the biggest size they had. And to make matters worse, the materials they used were just terrible. I was so bummed!

I was hoping that the wallet would make up for the disappointment with the socks, but it was just as bad. The quality was cheap, like something you'd find at a dollar store. And it was so ugly- I couldn't even imagine actually using it.

The only good thing I can say about my experience with GiftLab is that the postage was fair. But that's not enough for me to give them a good rating. All in all, I was really disappointed with my purchase from GiftLab. I think I'll have to look elsewhere for my gift giving needs in the future.

So, I gotta say, I was pretty disappointed with GiftLab. I thought I had found the perfect gift for my friend, but when it arrived, it was NOT what I expected. Like, at ALL. It looked completely different than what was shown online. And when I reached out to the customer service team, they didn't really do anything to resolve the issue. They offered me a measly 20% refund (which barely covered the cost of shipping, mind you), and all they could say was that it was a problem with their machine. Like, what the heck does that even mean? I just don't think it's fair that I spent $23 on something that wasn't even close to what I thought I was getting. So, if you're thinking about buying something from GiftLab, you might want to think twice. Just sayin'.

I decided to give GiftLab a chance and placed an order on July 15th. However, it's now August 16th and I haven't received my order yet. I've tried contacting the company through email but all I get in response are automated responses that are not helpful at all. It seems like they're just trying to make money without actually fulfilling orders.

It's true that the lack of communication from their end is frustrating and disappointing. I've been left in the dark about the status of my order and have no idea when or even if it will arrive. In situations like this, it's understandable to want a refund.

My hope is that GiftLab will come through with my refund promptly. I don't want to have to deal with a company that doesn't value its customers. If they can't fulfill orders or communicate effectively, they don't deserve to have customers in the first place.

Overall, I would caution others from using GiftLab until they sort out their customer service issues. It's important to shop with businesses that are reliable and trustworthy, and unfortunately, GiftLab hasn't been able to prove themselves in this area.

Yo, so I was hyped to get my girl a custom cutting board for our anniversary. I paid extra for that fast shipping, thinkin' it would be here in no time. But TWO AND A HALF WEEKS LATER, I finally got it. I hit up GiftLab to let em know I was disappointed and they only offered me a measly ten percent discount. Like, what? I ain't taking that trash. I asked for my shipping to be refunded, but they didn't even do that. To top it all off, the board didn't even look like the picture! I'm out here warnin' y'all, don't use this site.

My experience with GiftLab (giftlab.com) was not a positive one, and unfortunately, I know that I am not alone in feeling this way. It seems that many others have fallen victim to this company's deceitful practices.

If like me, you purchased items from GiftLab using PayPal, I strongly recommend that you file a complaint with PayPal and include any evidence of the harm caused by GiftLab. This could include feedback on platforms such as Instagram, TrustPilot, SiteJabber and others.

I believe a company that operates in such a dishonest way should be banned from using PayPal. It's important to stand up against scammers who take advantage of unsuspecting customers who simply want to purchase nice gifts for their loved ones.

I hope that my experience and the experiences of other customers who have been wronged by GiftLab will encourage PayPal and others to take action against them. It's essential that we protect our online shopping experiences from these types of scams, so let's do what we can to fight against GiftLab's fraudulent practices.

I reckon I'd like to share my experience with GiftLab with y'all. So I had this grand idea of buying a blanket for my granddaughter, who's carrying her first little one, as a gift for Mother's Day. I was mighty excited 'bout it, but boy oh boy was I left feeling disappointed. Not only did the blanket not reach us in time for the occasion, it never arrived at all! I'm telling you, it's a scam. They keep telling me it's been shipped, but it's been a month and still nothing. Save yourself the trouble and don't bother with GiftLab. Trust me, lesson learned the hard way.

So listen, I had a bit of a problem with GiftLab, and it's not something that I'm gonna be keeping quiet about. I ordered this personalised item, right? A fancy little keepsake with my friend's name on it. But when it arrived, the name was all wrong! I was fuming, mate. Absolutely fuming. So I got in touch with their customer service, hoping they'd sort it out sharpish.

But oh boy, did that not happen. I was told that the whole thing was a default setting on their printing system - which I'd never seen mentioned anywhere in the description, by the way. And despite my repeated attempts to argue my case and get some help, they just refused to do a single thing.

Honestly, it was pretty poor customer service all round. I can't say I'm impressed with my experience there at all. I wouldn't recommend them to anyone if I'm being honest, not based on how they dealt with my situation.