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Card Cookie

www.cardcookie.com

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Card Cookie Reviews 1

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Card Cookie Beware of this internet gift card company terrible customer service and experience!

This business is horrendous. The customer service is disgraceful. One of the most inadequate experiences I have dealt with! The toll-free number is a ruse. The address is to receive correspondence in Beaverton, Oregon, the owners, the Argentinian owners that live in Argentina. ANTONIA BENSUSAN MILLÈ and GONZALO BENSUSAN and all of the family members she has employed, as well the arbitrary individuals you hire to like your statuses on Facebook and provide erroneous reviews! I also utilized another establishment yesterday for a gift card and had no issues. I've used various corporations and never had a problem like this. One would presume that an organization that has proliferated would sustain at least respectable customer service; unfortunately, I can't even deem it insufficient, as the term isn't adequate!

Recommendation: There are many other companies you can use google is your friend.

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Update by Pantologist

They had the nerve to send me a survey; needless to say, it wasn't for their Google reviews, as they pay to remove any the real ones!

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Card Cookie Complaints 10

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3:49 pm EDT
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Card Cookie Disappointing Experience with Card Cookie: Gift Card Had No Value and No Refund Offered

I bought a gift card from Card Cookie in May 2022, and when I tried to use it in September 2022, it had no money left on it. I was pretty upset about it, so I contacted their customer service team. Unfortunately, they told me that since it had been more than 100 days since I bought the card, they couldn't do anything to help me. They wouldn't even give me a refund for the amount I paid for the card. It felt like they just took my money and ran.

I tried to explain to them that gift cards don't usually expire, so I should at least get the amount I paid for it. But they just repeated their policy to me, saying that they could only cover gift cards for 100 days. I've tried emailing them a few times since then, but they haven't responded to any of my messages.

Honestly, I wouldn't recommend using Card Cookie. It seems like they don't really care about their customers once they've made a sale. There are plenty of other platforms out there that offer gift cards, so I'd suggest looking elsewhere.

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2:38 pm EDT
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Card Cookie Unreliable and Invasive: My Experience with Card Cookie Gift Cards

I gotta say, I'm not too sure about this Card Cookie website. I tried to place an order for some gift cards, but it seems like they just can't get it right. First, I tried to order 10 cards worth $10 each, but they canceled the whole thing because of some issue with just one of the cards. I mean, come on, what about the other 9?

So I figured I'd give it another shot and ordered 5 cards worth $20 each. But nope, they canceled that one too, saying they couldn't verify my credit card. I don't know what their problem is, but I know my card is just fine.

I decided to try one more time and ordered 5 more cards worth $20 each. And what do you know, they canceled it again, saying they couldn't verify my card. I even tried using a different card, but no dice.

To make matters worse, they asked me to upload a photo of my driver's license and my face for verification. Now, I'm not too keen on giving out that kind of personal information, especially when they can't even get a simple order right.

All in all, I'm not too impressed with Card Cookie. I'm not sure if they're legit or not, but I wouldn't recommend taking the risk.

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2:23 pm EDT
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Card Cookie Disappointing Experience with Card Cookie: Invalid Gift Cards and Refusal to Pay

I recently had an experience with Card Cookie that left me feeling frustrated and disappointed. I had a few gift cards that I no longer needed, so I decided to sell them on their website. The process was fairly simple, and I was pleased to see that they approved my sale and verified the value of the gift cards.

However, my excitement was short-lived when I received an email from Card Cookie two days later. They informed me that some of the cards were invalid and had a balance of $0. I was shocked and confused because I had triple-checked the balances before selling the cards. I even made sure that Card Cookie verified the balances as well.

To make matters worse, Card Cookie refused to pay me for the gift cards that had a $0 balance. They claimed that I had provided them with inaccurate information, even though I knew for a fact that the cards had their full balance. It was frustrating to see that they had taken my information and spent $125 of my money, only to refuse to pay me for it.

I was left with $125 fewer in gift cards, and I felt like I had been scammed. It was disappointing to see that Card Cookie did not take responsibility for their mistake and instead blamed me for their error. I would not recommend using their services, as my experience was far from satisfactory.

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Is Card Cookie Legit?

Card Cookie earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Card Cookie to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Card Cookie is known for their high standards and safety. If you're thinking about dealing with Card Cookie, it's wise to check how they handle complaints.

Card Cookie has registered the domain name for cardcookie.com for more than one year, which may indicate stability and longevity.

Cardcookie.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Cardcookie.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Cardcookie.com you are considering visiting, which is associated with Card Cookie, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Card Cookie have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Cardcookie.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Card Cookie has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • Card Cookie protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website associated with Card Cookie sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
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Card Cookie Card Cookie Review: A Total Scam - Stay Away!

Oh my goodness, what a complete and utter hassle! I would seriously advise staying away from Card Cookie, it's a total scam. I had the worst experience trying to send a gift card to my sister. I went ahead and paid, but then received the most nonsensical email I've ever seen - I mean NONSENSE NONSENSE NONSENSE NONSENSE NONSENSE NONSENSE NONSENSE NONSENSE NONSENSE NONSENSE NONSENSE NONSENSE.

Then, they sent me a link under false pretenses, claiming they needed to verify more information. The link took me to a page where I was asked to enter codes... I spoke to my bank about it, but they had no idea what codes they were talking about. I even exchanged emails with someone named Sarah (although I suspect it was someone pretending to be Sarah) and it was just a total con game.

Honestly, I can't stress enough how much of a con game this is. Please, please don't use Card Cookie. I didn't realize it at the time, but most of the positive reviews are either fake or purchased. It's just bogus, bogus, bogus.

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Card Cookie Terrible Experience with Card Cookie: Don't Waste Your Time and Money

This was the worst online buying experience I've ever had! I was so excited to find a great deal on Card Cookie for $200 worth of gift cards to $#*!s Sporting Goods. I thought I was saving 15%, which was a great deal. However, my excitement quickly turned into frustration when I received an email a few hours later saying that they needed further verification. I was annoyed, but I sent the code they requested from my bank account anyway. I waited a few more hours and still didn't receive the gift cards. I was getting worried, so I decided to email the company to see what was going on. They told me that I didn't verify my purchase, so I did it again. They assured me that the gift cards were on their way, but after a few more hours, I realized that they were not coming. I was so frustrated that I decided to cancel the order.

Now, I am very concerned because the charge is showing up on my credit card and their website is down for maintenance (it is Sunday) so there's nothing I can do about it right now. I feel like I wasted so much time and effort for nothing. I wish I had read some of the reviews here first before making my purchase.

Overall, I would not recommend Card Cookie to anyone. The process was a complete hassle and I didn't even receive the gift cards that I paid for. It's disappointing that I had to go through all of this trouble just to save a few bucks. I hope that others can learn from my mistake and avoid using this website.

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Card Cookie Card Cookie Review: Poor Customer Service and Frustrating Verification Process

I've been using Card Cookie for about a year now and I have to say, it's been quite a hassle. Sure, you save a few bucks by buying discounted gift cards, but the amount of time and peace you lose in the process is just not worth it. The verification process is getting more and more ridiculous and their support is non-existent.

Recently, I encountered a problem with my account being locked out for a week. I had purchased 800 in HD cards and was excited to use them, but instead, I was met with an error message saying to contact support. I sent nine emails to their support team and all I received were generic responses like, "So sorry to hear that..." and "Try logging out and back in."

The problem was that they had locked me out due to a computer system error on their end. Their smug, cavalier, and unresponsive attitude towards my issue only made things worse. I am seriously considering filing a complaint with the Better Business Bureau and even suing them for their lack of transparency and poor customer service.

Overall, I would not recommend using Card Cookie. The amount of time and frustration you will experience is not worth the few dollars you save. It's better to just purchase gift cards directly from the retailer or use a more reputable gift card reseller.

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Card Cookie Disappointing Experience with Card Cookie: $0 Balance on Walmart Gift Card

I've been using Card Cookie for a while now, and I've spent over 10k dollars on gift cards from their website. While I've had some bad experiences with receiving cards with $0 balance, they've always been quick to replace them without any problems. However, my most recent experience with them has left me feeling frustrated.

I purchased a $120 Walmart card from Card Cookie, but when I tried to add it to my Walmart wallet, I found that it had a $0 balance. I contacted Card Cookie about the issue, and they asked me for the spending history of the card. Unfortunately, I couldn't view the history because I couldn't add the card to my wallet with a $0 balance.

Card Cookie suggested that I call Walmart customer service to get the history, but I wasn't the person who bought the card, so I couldn't call them. I explained this to Card Cookie, but they didn't seem to understand my situation. If someone needs to call Walmart, it should be either the person who sold the card to Card Cookie or someone from the company.

I'm disappointed with how this situation has been handled, and if it doesn't get resolved soon, I'll have to call my credit card company to get my money back. I don't think I'll be purchasing any more cards from Card Cookie in the future.

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Card Cookie Frustrating Verification Process with CardCookie

CardCookie has been providing me with great customer service for a while now. However, today I received an email from them that said, "We need to verify your identity before sending you the gift cards since we couldn't verify some of your payment information." This was surprising to me since I had already seen a pending CardCookie charge on my MasterCard.

I was then asked to go through the STRIPE verification process, which involved taking photos of my face and driver's license. After completing the process, I received an email that said, "We have carefully reviewed the documentation you provided, but it is not sufficient to verify your account."

I was quite confused and frustrated by this, so I sent several emails to CardCookie asking if I could be re-verified. I explained that my hair was still wet from taking a shower and that I was wearing contacts instead of glasses as shown in my driver's license photo. Unfortunately, it has been over 45 minutes and I have not received a reply yet.

This whole situation is extremely frustrating, especially since I have been successfully using CardCookie gift cards for years. I hope that they can resolve this issue soon and that I can continue to use their services without any further problems.

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Card Cookie CardCookie.com Review: Frustrating Login and Purchase Process, Unreliable Customer Service

I've been a regular customer of CardCookie.com for quite some time now, having made several purchases in the past. However, I recently had a frustrating experience with their login and purchase process. It's a complete mess! The site is filled with repeated CAPTCHA and error messages, and it's often unresponsive. It's like being stuck on a hamster wheel, going nowhere fast.

If you're planning to shop on CardCookie.com, be prepared to receive numerous conflicting error messages. And if you're unlucky, you might even get locked out of the site with a message that makes no sense at all. To make matters worse, their customer service is only available by email, and they're very slow to respond. And when they do respond, they're unapologetic for the site's shortcomings.

I have a feeling that something is not right with this company. After reading reviews from other customers, I discovered that CardCookie.com is aware of the site's many issues but has chosen not to resolve or acknowledge them. This is a major red flag for me. It seems like CardCookie.com might have ulterior motives, and the high discount on gift cards is just a lure to get customers in the door.

Overall, I would not recommend shopping on CardCookie.com. The site's many issues make it a frustrating and unreliable experience. If you're looking for a reliable gift card vendor, I suggest looking elsewhere.

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Card Cookie Card Cookie Review: Discounted Gift Cards with a Catch

I recently made a purchase on Card Cookie, a website that sells gift cards at a discounted price. I was excited to find a $100 gift card for Cinemark at a 5% discount, thinking I had scored a great deal. However, my excitement quickly turned to disappointment when I received the gift card the next day and realized it had already been used. The message on the website read, "this card is already assigned to another email."

I was frustrated and annoyed, but I decided to contact Card Cookie's customer service to see if they could help me. I had to go through some security measures, which included submitting a picture of my ID and a picture of myself. It felt invasive, but I understood the need for security. The customer service representative was quick to respond and sent me another gift card. Unfortunately, this one had the same issue as the first one.

I contacted customer service again to report the same issue, and I was told that those were the only gift cards they had. They refunded my order and told me to expect my funds to return within 5-10 days. I was disappointed that I had let them borrow my $95 for no reason.

Overall, my experience with Card Cookie was not a good one. If you like gambling with no winnings and extra headaches, then this might be the website for you. However, if you want to avoid the hassle and stick to verified gift cards, then I recommend using mainstream sites instead.

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Kevin Kocher
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Sep 14, 2024 9:54 pm EDT
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I paid for 2 $50 Bass Pro gift cards. One on 9/3 and one on 9/5. I have received neither of these cards via email.

Overview of Card Cookie complaint handling

Card Cookie reviews first appeared on Complaints Board on May 27, 2023. The latest review Beware of this internet gift card company terrible customer service and experience! was posted on Jul 27, 2023. Card Cookie has an average consumer rating of 1 stars from 11 reviews. Card Cookie has resolved 0 complaints.
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