CB Auto Parts and Repair Stores Halfords Group

Halfords Group review: Cycle repair

Paul Blythe of GB

Mar 18, 2026 10:03 am EDT

Verified customer

Featured review

I purchased a Carrera Impulse IS3 in 2024 from Halfords, Keighley. I also purchased many accessories as well as buying the e-bike care package for 3 years. I broke my impulse IS3 LED computer and also my front light when putting my bike in to my car boot. I subsequently took it to Keighley Halford for repair (number [protected]).
Communications has been very poor and I have finally been told that the parts are not available and you do not have a delivery date. This is quite a new model, I have had it for 2 years. I cannot understand how it can be obsolete in such a short period of time and is proving to be a waste of money. I would like the bike repairing asap or some form of exchange for a similar model that does have accessible spare parts.

Desired outcome: fix the bike now or exchange my bike for a model that has reliable spare parts and allow me to transfer all my accessories.

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+44 345 504 5353

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customer.services@halfords.co.uk

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Icknield Street Drive, Washford, Redditch, England, Worcestershire, B980DE, United Kingdom

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