Halfords Group review: Loosing money on return bike

Purchased a "Apollo Transfer Mens Hybrid Bike", as per information below via Email visited the branch to pickup the Bike on Fri 14/08 @ 9:00.

""Please arrive promptly on the date and time shown, you may experience longer wait times if you arrive outside your collection window""

First i was told what i was doing in store and did i receive a call, which i said NO, i explained noone had told me to wait for a call. Apparently Technician called in sick, so I returned home and then a voice mail was left on my phone past 6:35 pm suggesting the Bike is ready to be picked, their store shutting at 7 pm.

I took the Bike on Sat 15th, i was not sure about the Gear set up for the 1/2/3, there is not a way of knowing like usual ones which is shown the numbers etc, you just have to turn clicking noises then it goes to 2nd or 3rd etc. Regardless i said to myself i will take it for a proper test drive. On Sunday morning as I riding it all gears got messed, so no way of riding it back home, so walked it back to my home, then visited the store to return the Bike.

Once in store I did explain that as per my customer terms, i am returning it because i do not like the way the gear change functions. Then i also mentioned that the gears are all messed up any way so obviously noone able to ride it (which was beside why it was being returned).

I had a 2nd look and there was nothing in my budget, i just wanted to return it. They returned the purchase price but not the £15 Install fee, i had a chat with the manager explaining what I had experienced from 14th wasting a day and petrol money, also regarding the Gears which had not been installed correctly and noone could ride it in present state, he said that since it was taken out of the box and put together as far as they are concerned is installed.

I pointed him to the email i had received and after all that time which i had wasted for picking it, plus the fact that it was not installed correctly, all they could say was if I purchased another Bike then they wont charge me for the Install, well I could not afford another bike because they are not in my price range.

Am i asking for too much, after all time waisted since 14th, should I have been reimbursed the full amount. I am sure that same Bike will be sold to someone else.