I purchased a book on half.com using the ISBN (International Standard Book Number) identifying the HARDBACK edition of a book. The Seller, notjust4girlz, listed her SOFTCOVER book under the wrong ISBN even though half.com also offers the softcover edition under its own ISBN. She obviously did this to trick an unsuspecting buyer into purchasing the WRONG book! When I complained to notjust4girlz, she insulted me and then left FALSE NEGATIVE FEEDBACK, which is against half.com/eBay policies. When I requested half.com to remove the negative feedback, they did NOTHING! Following is my email to half.com:
"False Positive Feedback"
I am requesting that you require, notjust4girlz, who listed her book under the WRONG ISBN to trick a buyer (i.e. me) into purchasing a book I didn't want, to REMOVE her negative feedback. (SEE BELOW) By allowing it to stand, you support notjust4girlz in her INSULT, which degrades me, even though this feedback is against eBay/half.com policy, i.e. " We don't allow Feedback comments that contain:...Negative statements left for a buyer that conflict with the positive rating.
" ¤ª"?¨¨¯¯¨¨?"ª¤(¯`*·.¸(¯`*·.¸ THANK YOU ¸.·*´¯)¸.·*´¯)¤ª"?¨¨¯¯¨¨?"ª¤Seller: Member id notjust4girlz ( Feedback Score Of 3681) May-05-11 06:23 Follow-up by notjust4girlz (May-16-11 07:23): CANNOT READ DESCRIPTIONS YOU SHOULD BUY READING FOR DUMMIES VERY RUDE BEWARE
I can totally relate! Tonight I called Half.com's customer service, to have a FALSE feedback comment removed, and they flat out told me that the F.C.C. does not allow them to do that! I then told them that their OWN policy states that they will remove certain feedback!
But they still told me that they cannot remove it, and further stated that the feedback comment that the seller left was "mild"...I was so pissed off that this guy was minimizing this...I told him that my reputation is on the line, and that is a big deal to me!
I felt disrespected...So I told the rep that Half.com will lose my business and then hung up on him.
HALF.COM = UNPROFESSIONAL