I just had my income taxes filed today 1-29-10. The whole experience was bad! I had an appointment @ 8pm. Didn't get seen until 9. Well my husband was getting his done and I was next with the same person who was filing his. It had gotten later and everyone was leaving but us and our prepairer. Its now past 10 o'clock so I decided to get a lady by the name of Edith Davila to go ahead and file mine. We get started and I realized she was flying right though it. I was asking questions about my work uniforms(I'm in the medical field). She says it's not gonna make a difference. I also asked her about a theft from my truck.I have a police report. She says it has to be a self-employed vehicle. Another was my medical expenses and she replied, oh, thats right she ignored it! I told her repeatedly to cancel and it was sent anyways.
The complaint has been investigated and resolved to the customer’s satisfaction.