CB Grocery Stores and Market H-E-B Complaints #122-141

H-E-B review: Pharmacy

klsohns@ya of Woodway, US

Dec 18, 2021 2:16 am UTC

Verified customer

Early evening Friday about 6 I was in line with 8 cars in front of me. Took 1 hour 20 minutes to get to window. Clerk says I'll have to pick it up tomorrow.
My doctor had sent them the prescription that morning. I explained to her that I am 77 years old, live in a neighboring town and needed it tonight. After telling me they had to wait until tomorrow to get medicine she tells me if I can wait 30 more minutes she will have it ready for me. So medicine was there. This is second time this week that the same thing has happened. She had no concern that it was going to work a hardship on me to come tomorrow. No fellow feeling at all. I love HEB but I will take my prescriptions to another store.
Thank you for listening.
My name is Karen Sohns [protected]

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