Gym Company review: Gym

Mamokgadi Gloria Koneshe, ID No: 6510230615082On the 24th November I rejoined Gym Company. I opted for the white Tag, which would cost me R199.00 a month. I paid R100 for the tag. On the 30th December 2023 two (2) amounts were deducted, R200 and R199 respectively. When I tried to find out at the gym on the 3rd January, systems were down due to power outrage in the area. On the 4th January at 13:22, I received a call and the caller informed me that I am in arrears, and I queried the issue.

Today, I went to the gym, to enquire how possible is that, I didn't get any answers, and I was the matter will be escalated. My problem is to be listed as owing, when Gym company has my banking details and were able to debit my account on the 30th December. This is defamation of character, this matter needs to be explained. Whatever is allegedly owed and my name being listed is horrible and defaming. I am disappointed and feel humiliated.

Can this be explained, as the branch (Flora Centre) cannot explain. I regret rejoining.