Green Motion International
Reviews and Complaints

To Whom It May Concern,
Subject: Formal Complaint Against Green Motion Car Rental – Unethical Business Practices & Fraudulent Charges
I am writing to formally file a complaint regarding my recent experience with Green Motion Car Rental at their Fort Lauderdale FL Location. My experience was not only financially exploitative but also distressing, leading to irreparable harm during my trip. Below is a detailed account of the unacceptable business practices I encountered.
Deceptive Practices and Unethical Behavior
1. Off-Site Location & Transportation Issues
o Upon arrival, I faced significant travel delays, including a long flight, delayed baggage, and multiple transfers (bus and van) to reach Green Motion’s off-site rental location.
o Once there, I immediately noticed dissatisfied customers leaving the premises, warning of a terrible experience.
2. Discriminatory Practices
o While waiting in line, I overheard an individual with a service guide dog being denied a rental vehicle, which is a clear violation of the Americans with Disabilities Act (ADA).
3. Exorbitant Deposits & Hidden Fees
o Customers ahead of me in line were charged a shocking $2,000 security deposit and had been waiting for well over an hour without resolution.
o Upon reaching the counter, I was informed I must purchase additional insurance for liability at $135, along with a Collision Damage Waiver (CDW) charge and a deposit fee.
o I had already purchased a protection plan through Expedia, yet Green Motion refused to honor it.
o Despite having full coverage through my personal Travelers auto insurance policy and credit card benefits, the company denied all external coverage options, forcing me into their overpriced policies under duress.
4. Hostage-Like Conditions & Intimidation
o I was explicitly told that if I refused to pay the additional charges, I would have to find my own way back to the airport because their shuttle service was only available for renting customers.
o This left me with no viable alternative but to comply with their excessive fees in order to avoid being stranded.
o My partner was so intimidated by the aggressive demeanor of the staff that she was fearful to return to the loction, even suspecting ties to organized crime.
5. Forced Toll Pass Rental & Overcharges
o I was forced to use Green Motion’s SunPass/E-ZPass at $20 per day plus tolls, despite having my own valid transponder.
o This charge was never disclosed prior to arrival and was not optional.
6. Failure to Provide Reliable Service & Retaliation Concerns
o Upon returning the vehicle on Sunday morning at 8:15 AM, the rental office was closed, leaving me stranded and forced to take an Uber to the airport to avoid missing my flight.
o Due to the ongoing dispute with my credit card company over fraudulent charges, my partner now fears potential retaliation from Green Motion.
Resolution Sought
I am requesting the following actions be taken immediately:
1. Full Refund of all additional and fraudulent charges, including forced insurance, deposit fees, and toll transponder fees.
2. Investigation into Green Motion’s predatory practices, particularly their refusal to honor third-party protection plans, exorbitant security deposits, and ADA violations.
3. Expedia’s Accountability in promoting a deceptive business without proper vetting. I requested a full refund from Expedia for misrepresentation and failure to ensure consumer protection.
4. Public Awareness & Further Action – If no resolution was reached, I have escalated this complaint to the Better Business Bureau (BBB), the Florida Attorney General’s Office, and relevant consumer advocacy organizations.
This experience caused significant distress and financial harm, and I urge you to take immediate action to rectify the situation.
Sincerely,
NEVER RENTING FROM GREEN MOTION AGAIN

I was forced to purchase insurance from them even though I had purchased insurance from Priceline. They charged $140. Since then, I’ve been charged $1450…. All of this after the rental was purchased on priceline. I called to get some answers and was told to call back at 11 when the manager will be there. I did , no answer

I don’t know what I’m being charged for . They won’t talk or send an email. This is fraud. I will file a complaint in the DA’s office.

I had a flight, hotel and car rental booked through Priceline. I unfurnished got Green Motion who took more than an hour and a half for their shuttle to occur me up. I watched people get charged outrageous fees. 1000.00 for going out of state, 20000.00 for insurance etc.. I got my car with somewhat less hassle. I had to pay and additional 126.00 got car insurance, $250 security hold and then I returned it a couple hours late and paid 65.00 for an extra day. This all in all wasn't the problem. When I returned it, they said everything was fine, released the 250.00 and then led than 24 hours later, before I got home, they charged my card an additional 489.00 for a windshield that was already cracked when I picked it up. This is fraud. They now won't answer me, I'm overdrawn on my account now. I did not damage the car, had insurance they charged me for, was cleared to leave. I have the signed paperwork. There is complaint after complaint on the BBB and other sites that they do this continuously. They need shut down

I am yet to receive my deposit (1500 Euro) after returning the vehicle. It was returned in Tirana on Tuesday 17th June after collection from Dubrovnik.

There is a 30 day return policy and I am now at 34 days with no customer service person reaching out apart from an automatic email of a case number.

First Name: Morgan

Last Name: Gibbons

Email: morgan.[protected]@gmail.com

Booking Reference / RA Number: 1V54-30Q8-INS

Country: Albania

Rental Branch: Dubrovnik

What would you like help with?: Deposit / Excess

I gotta say, my experience with Green Motion was not great. I booked a rental car from Bologna airport, but my flight got changed by Easyjet and we ended up arriving in the early afternoon instead of the morning like we had planned. When we got to the rental car place, they told us that they had cancelled our booking and rented the car out to someone else. Can you believe that? And to make matters worse, they wouldn't give us a full refund for the rental fee that we had already paid in advance. It was a nightmare, especially with my young kids there and all. We ended up having to pay double to rent a different car on the spot.

I tried to get some help from the Green Motion customer service team, but they just kept quoting their terms and conditions at me. I was so angry with them for not being more understanding and for not giving us our money back. They didn't even lose any money since they rented the car out to someone else right away, and at a higher price too! It's like they don't care about their customers at all.

And get this - the terms and conditions they kept quoting weren't even highlighted when I booked the car. They were hidden away at the bottom of some page on their website. It's like they're trying to trick people into booking with them and then screwing them over later. I'm never using Green Motion again and I would tell anyone who asks to avoid them at all costs.

So, I rented a car from GreenMotion at Heathrow airport and boy was it a hassle! I was running late and missed my rental pick-up time by 4 hours. As a result, they cancelled my booking. However, they did have cars available, but they were all top-of-the-line Mercedes. I had no choice but to rent one of these expensive cars, which doubled my rental cost.

When I returned the car, there was no one there to check it in. I was worried about being overcharged for any damages, so I took photos of the car to protect myself. I also took photos of the car at the beginning of the rental. A few days later, I noticed that GreenMotion charged me an extra 800 quid! I was shocked and disputed the charge. They claimed that there was damage to the car, but I had proof that there wasn't any. I sent them the before and after photos that I had taken, but they still refused to accept responsibility.

After several messages back and forth, they sent me more pictures of the car. In one of the pictures, you could clearly see the driver's side window screen, and there was no damage! I pointed this out to them, but they still didn't respond. It's clear that they are complete crooks who will scam you out of your hard-earned money.

I'm now taking legal action against these clowns, and I urge you to never use this company. They will only cause you trouble and headaches. It's a shame that such a company exists, but it's a lesson learned for me. Stay away from GreenMotion!

I had a really bad experience with GreenMotion car rental company. I made a reservation for an automatic Nissan Micra for the period of July 25th to August 22nd in Lefkada, Greece. I paid a deposit of 200 Euros and was supposed to pick up the car at the Action Airport in Preveza, Greece on July 25th at 1:30 pm. However, when I arrived at the airport, the office was closed and there was no car as per our agreement.

I called the office in Lefkada and was told that they didn't have any agreement under my name. I was shocked and frustrated because I had already paid the deposit and made the reservation. We had a long conversation that lasted for 45 minutes, and they finally admitted that they had found the contract. They also told me that they didn't have the Nissan Micra that I had requested, and they were planning on sending me another car which would cost me 10 Euros more per day.

I was really disappointed with their unprofessionalism and lack of communication. I had to call a cab which cost me an additional 20 Euros. I think they should refund me the 20 Euros because it was their fault that they didn't have the car as per our agreement.

The next day, I received a phone call from the Lefkada office, and they told me that they had found the contract and apologized for the inconvenience. They also told me that they didn't have the Nissan Micra, and I had to accept the Skoda that they chose. I had no choice but to accept it because I had limited time to find another rental vehicle.

Overall, I would not recommend GreenMotion car rental company to anyone. They are unprofessional, untrusted, and above all, the biggest liars. I hope they improve their services and communication in the future.

My experience with GreenMotion was not a good one. I rented a car from Holiday Autos site and they provided Green Motion as the local supplier in Gdansk, Poland. When we arrived in Gdansk on December 27th, 2019, we were surprised to find out that Green Motion did not have an office in the airport. We had to call them and wait for 20 minutes for an employee to come and pick us up from the airport to take us to their office location.

At the office, we agreed that the employee would meet us on our departure day, January 1st, 2020, before our flight at the same place to take us back to the airport. We did exactly what we agreed on, but unfortunately, we waited for 45 minutes beside the office, which was locked with the TV on. We tried calling the employee several times, but he did not answer. We even sent him messages, but he did not respond. We had no choice but to head off to the airport and park the car in the airport parking.

Six hours later, the employee called us to ask for the location of the car without even apologizing. After two hours, Green Motion sent me an email saying that they charged me 73.80 EUR as a penalty because the vehicle was not left in the designated place. At the same time, 74 EUR was deducted from my credit card balance. I tried to contact them, but they did not answer.

I reported a complaint (PL485184440, case: [protected]) to Holiday Autos site, but after one and a half months, they said that they could not do anything. Now, I will report my bank because I have all the documents that support my case.

Overall, my experience with GreenMotion was terrible. They did not have an office in the airport, and their employee did not show up to take us back to the airport. They charged me a penalty without any valid reason, and they did not respond to my calls and messages. I would not recommend GreenMotion to anyone.

I gotta say, I had a pretty bad experience with GreenMotion. I mean, I wouldn't even give them one star if I could give them a big fat zero! Let me tell you why.

First off, when I rented a car in Miami, I wanted to decline the insurance and use my credit card company's coverage instead. But the staff wouldn't let me do that. I mean, what's the point of having insurance if you can't even use it, right?

Then, as I was driving to Fort Lauderdale, I noticed that the car was shaking like crazy whenever I went over 40 miles per hour. It was so bad that I thought I was gonna lose control of the car! Not cool, GreenMotion.

But the worst part was when I stopped for gas late at night and the car wouldn't start again. I tried calling the number on my contract and some other numbers I found online, but no one answered. And when I finally got through to GreenMotion the next morning, they didn't even bother returning my call! I had to call my own off-road coverage provider to get some help.

And when I returned the car and told them about all the problems I had, they tried to give me the runaround and tell me to file my complaints somewhere else. But when I tried to call the numbers they gave me, guess what? No one answered! And when I asked to speak to the manager on duty, they just ignored me.

It's been over two months now and I've sent GreenMotion so many emails about my complaints, but they haven't even bothered to reply. I mean, come on, guys. That's just plain rude.

So yeah, I would definitely avoid this company if I were you. They're just not worth the hassle.

I've rented cars from a lot of different companies in my time, but let me tell you, GreenMotion was the absolute worst. I don't know how they managed it, but they found three different ways to make me feel like I was getting ripped off.

So, I booked a rental car with GreenMotion through AutoEurope.com. During the booking process, they asked me if I was planning on driving to any other countries besides the Netherlands, where I was renting the car. I said yes, I was planning on driving to Germany. I assumed that the fee for driving to Germany was included in the price I paid, but when I got to the rental office, they told me I had to pay an extra 75 euros to cross the border, plus whatever they were charging for winter tires.

To make matters worse, I only had a debit card, and they insisted that I pay a non-refundable 200 euro fee to reduce the amount I would have to pay if there was any damage to the car. I asked if I could just give them a big, refundable deposit instead, like I've done with other rental car companies in the past, but they said no.

At this point, I was feeling pretty angry and frustrated. I asked for a refund, but they wouldn't give me one. So, I either had to pay the 200 euro fee or lose the 115 euros I had already paid for the rental. I ended up paying the fee, but I decided to change my plans and find another way to get to Germany without the car.

I tried to complain to GreenMotion about all of this, but they just pointed me to their terms and conditions and said they were justified in what they did. I was pretty disappointed with their response.

Oh, and one more thing: they'll charge you a cleaning fee of around 12.50 euros if there's even a little bit of dust or mud on the floor mats. Who travels with a vacuum cleaner, anyway?

All in all, I would definitely not recommend renting a car from GreenMotion. They'll find any way they can to squeeze more money out of you, and their customer service is pretty terrible.

This company, GreenMotion, is a prime example of how big corporations can get away with scamming and discriminating against their customers. I had pre-paid for a two-day car rental from London airport and had checked beforehand that they accepted driving licenses from India, which was on their list of accepted countries. However, when I arrived at their office, their tone was immediately insulting and rude. They asked for more documents, and when I gave them my Indian driver's license, they kept it for a few minutes and then said they couldn't give me the car. When I asked for the reason, they said it was because they didn't understand the format of the document, even though it was in English.

I tried to show them on the internet that this was the government-issued format, but they just shouted at me and refused to give me the car. I asked for a refund since they refused to give me the car, and they agreed but asked me to make an online claim. However, when I made the claim, they refused, saying I should have asked for a refund 48 hours prior to the pick-up date. I explained the whole story, but they came back with the excuse that my document was faded and therefore they couldn't issue me the vehicle. This is a complete lie, as I still have the document with me and every single text on it is crystal clear.

It seems like GreenMotion either finds new ways to scam tourists or discriminates against people based on their country of origin. I would strongly recommend avoiding this company, no matter how good a deal they offer. In the end, they will either take extra money from you or treat you like garbage. It's a shame that companies like this can get away with such behavior, but it's important to speak out and warn others so they don't fall victim to their scams and discrimination.

So, I recently had an experience with Green Motion and let me tell you, it was not a good one. According to their terms and conditions, the credit card used for the rental must be in the name of the lead driver. However, when my boyfriend picked up the car, I was not present and I never signed any documents with Green Motion. Yet somehow, I was listed as a secondary driver. I was in another state at the time of booking and had my credit card with me, so I have no idea how this happened.

To make matters worse, Green Motion is now trying to charge me $150 for two tolls that they claim were not paid. I immediately called them to dispute the charges, but they refused to remove them and even refused to let me speak to a manager. I was so frustrated that I reported them for fraud to my bank and got my credit card number changed. When I emailed their customer service, I was basically told to go pound sand. This is not how you treat customers!

But that's not all. The car my boyfriend was given had a panel falling off the front, scratches all over it, the check engine light was on, the windshield wipers didn't work properly, the gas tank was empty, the alignment was horrendous, and it wasn't even the car we were supposed to have received. It was an absolute mess. I believe that Green Motion should drop all of the supposed charges for the tolls and my boyfriend should be fully refunded for the money he spent renting the car. Unless it's in their terms and conditions that they are supposed to give customers unsafe cars that have recently been in an accident/collision.

Overall, my experience with Green Motion was abhorrent. This place is an absolute scam and has exceedingly corrupt business practices. I strongly advise against using them for your car rental needs. They will scam you and treat you poorly.

I recently rented a car from Green Motion through trip.com to travel from London City Airport to Cambridge. My only intention was to drive it on the highway and leave it in a secured parking lot in Cambridge. However, my experience with Green Motion was not a pleasant one.

When I arrived at the rental location, I witnessed a furious customer complaining about being charged for a scratch that he claimed he didn't cause. The scratch was small, but he was being charged over 250 pounds. This made me a little nervous, but when they showed me the car I was getting, a new Toyota Yaris without any damage, I felt relieved.

However, when I returned the car, the guy who checked it told me there was damage. I was confused because I was sure there was no damage when I picked it up. He showed me a minuscule marking on the edge of the wheel rim, less than one cm long and hardly visible. I took a photo of it, but he still insisted that I pay 135 pounds for the damage. I wonder how many customers before me have paid for the same damage!

While I was still there, another customer arrived and was told that an inflator was missing from the trunk. He was extremely angry as he had not even opened the trunk, so it would have been impossible for anything to get lost from there.

It seems that Green Motion offers low prices but uses dirty tricks to earn much more money than the rental fee by using the damage insurance clause. They never repair the scratches and damages, making it easy money for them. I have rented cars all over the world since 1986, including places like Thailand, New Zealand, and Chile, and have never had an accident or damage to a rented car. I am absolutely sure I didn't damage the car this time either.

I later read an article in The Guardian about Green Motion and their questionable practices (www.theguardian.com/money/2018/jun/09/green-motion-car-hire-bills). It seems that my experience is not unique. I would not recommend renting from Green Motion and suggest that you look for a more reputable car rental company.

GreenMotion is a car rental company that has been the subject of many negative reviews. One customer had a terrible experience with them and warns others to avoid them at all costs. The customer claims that GreenMotion stole ?3000 from them for a damage that they never did. The team was rude and the customer service was horrible. The Green Motion representative even hung up on the customer when they asked for clarification on some documents. The customer was shocked when the representative asked them if they thought they were a princess.

The customer made the mistake of not taking pictures of the car and the specific damage they were accused of doing when they originally picked up the car. They only had a couple of pictures showing the vehicle plate and nothing more. GreenMotion gave them a very old car that was totally different from the one they booked on the EasyJet platform. They were forced to pay for GreenMotion's own insurance, which starts from ?120 and doesn't cover anything, even though they already had a complete insurance with Axa covering literally everything.

When they returned the car, the staff and manager, Helgi, very rudely accused them of a damage and forced them to pay ?3000 for a damage that was already there. They claimed that the customer made a dent damage on the driver's door due to the strong wind on a day, despite the customer repeating several times that the damage was already there when they picked the car up on 13/02. It was just a small sign on the driver's door. The only thing is that the door started making a funny noise one morning, when they first opened it, but they never drove the car or did something dodgy.

The customer advises others to avoid this company at all costs. They should have paid attention to the other negative comments they have and avoid Helgi and her team, who are also extremely rude. The customer was lucky that Axa gave them the money back and that they had this insurance, otherwise they would have lost lots of money. When they returned the car on 16/02, there were four other customers in the GreenMotion office complaining about the same issues (insurance) and another couple who was about to miss their flight as the GreenMotion team was busy stealing their money for no reason.

I booked and hired a car from Green Motion Manchester airport on the 17th April 2023. The car was returned two days later and it was given the all clear by a nice young man called Ritz. It is now 33 days later and the 1200gbp deposit is still outstanding on my credit card. The main office spin some tale about banks taking up to 30 days to refund. My credit card company says this is not true as reserved deposit are normally credited the same day. Green Motion manchestrr have not answered emails. The main office is now promising to escalate my complaint because it has gone 30 days. But they require up to 14 days before I can expect to hear from them. I have disputed the charge with my credit card company. How can a company hold on to a deposit for so long.?

I secured, via Economy Booking, a daily rate of $18.00. Upon arrival, I presented my NY State Insurance Card, was told they required my Declaration page? State Farm e-mailed the same, then I was told Green Motion required $500,000 of insurance, yes, a half a million dollars. The additional charge was $30.00 per day! Also, they would not accept my personal SunPass, instead either paying $19.00 per day or avoiding toll roads.

If either additional fee, both seem exorbitant, had been referenced at the time I booked, I would have cancelled and booked with a "real" company, Avis, Hertz, Fox, Sixt, etc., as I had previously. The two customers, the one prior to me and the one after me, had similar issues. I don't expect Green Motion will be in business for long if they continue the bait and switch policy.

The car was great, a new Toyota, my rate went from $188 to $361

I filed a complaint with Economy Bookings, the declined to compensate me for their partners thievery

Green Motion put a hold on my credit card of $1,000.00 on July 18, 2022. It is now October 19, 2022 and they still have not released the hold. For all intents and purposes, Green Motion has stolen $1,000.00 from me.

James Riddle

Card ending 2055

Auth only

Green Motion Tampa International Airport

[protected]

4502 West Martin Luther King Junior Boulevard, Tampa, FL

July 18, 2022 1:59 PM

Employee: [protected]

Subtotal $1,000.00

Total $1,000.00

James Riddle 2055

Txn Type: AUTHORIZEResponse: APPROVEDApproval Code: 08135PAuth Mode: ISSUERTxn ID: 718175937Type: CREDITCard Type: MASTERCARDBatch Number: 67Entry Mode: EMVAID: A0000000041010TVR: 0000008000IAD: 0110607001220000D30A00000000000000FFTSI: E800ATC: 00A4CVM Result: SignatureTC: 60AD872F219AFAC8UN: 556BC7D5ARC: 00

Hi.
I was reluctant to give them even one star. My advise to everyone who wants.. Sorry considers using this company please don't. The motto of green motion should be:
If you want to loose money use our company!
Ok now seriously their business is not renting cars but selling very expensive car insurances or if do not buy their insurance they will sell you very expensive car repairs i.e. For even a smallest scratch you can loose your 1200 euro! Deposit.
So it works like that:
You find them on the net and their rates are quite good comparing with others so you pay a deposit - hook #1
Then, 1 week before you pick up the car you pay the rest (automatically if you do not say nooo!)
Then you go to pick up the car and they... Surprise surprise - show you the price list they will charge you for the damaged car and... The jaw drops since for say 3mm small scratch you pay between 200 and 500 euro! Subject where the scratch is and what car you rent.
The price list is in fine print and 2 page long.
You will not find this list on line, no no - this list is their little secret.
Now hook #2 you want to thank them very much and go elsewhere but.. You are loosing all your money you paid for the entire rent period. So what to do? Buy their insurance that is equal to your rent (whole period) in may case my rent was 350 euro for 2 weeks rent and insurance... 280 euro. So, I did not take insurance. Few hour after I dropped my car at the airport sitting on my plane back home I got the email: " we found two scratches 3mm long on your roof and we charge you 750 euro - bang! And in the same time you see all your 1200 euro deposit taken from your credit card.
Luckily and I really say I was lucky I took photos of this place on the car when is was taking the car (the exact spot) and the scratch was already there.
After few months of threatening them etc they returned my deposit. So was it worth it? Definitely no
Stay away from them! I use car renting companies a lot in various countries but I have not seen this type of tactic before and the defect price list is a master stroke.

Cheers
Tom

Sir/Madam

We rented our car from "Green Motion" at Edinburgh Airport in 23rd July and returned it in the 8th August.
Our invoice is IED-118798
Our booking number RES-509381.
Our CarFlexi e-Voucher CF5BD383
Our provider charged us an extra 125 GBP due to a minor scratch in the wheel alloy.

We have been told we should get a refund from CarFlexi after sending the invoice attached

Thank you,

Isy Borensztajn

I have made a reservation for 8 days in Kos Airport, Greece. I made the booking at rentalcars.com . We received extremely poor service from the company in Kos Airport. I am most annoyed that we wasted a morning (and half a day of our vacation) arguing with the man at the front desk.

Unfortunately we did't have a credit card with us so according to their police we couldn't pay otherwise the deposit. However before us there was a British couple, who gave him a debit card for the deposit and he accepted it! (even if they say that is out of their terms and conditions.) We felt that he was making fun of us.

So at the desk office was an extremely rude man who did not gave us neither a refund of the 127euros we have paid online but also when we told him that we will rend another car for 160 euros but we will write a letter to the company about his indescribable behavior he said that he would give us the car with 15 euros/a day but since we will inform the company, we get it with 20 euros a day!
I find this unacceptable and impolite for any customer. As the most unacceptable behavior i have ever seen was your employ, he completely ruined our vacation and showed us how impolite and rude people can be just to make profit.
He was under a legal obligation to offer the new car at a certain price not tell us that he would give us the card 15 euros but because of writing a letter to the company, he would not make any discount and give us the car for 20 euros. And of course when we asked for the receipts of the two cars we paid, he told as that we would get it when we return the car. It was not a surprise that we NEVER GOT A RECEIPT for the 160 euros and 127 euros (rentalcars) we paid.

I would like to mention also that before and during the booking i was trying million times to call at their office in Kos island in the number it appears online +30 2242 051649 but it wasn't working.
So i could not get any direct information about their terms. This caused considerable disappointment and inconvenience and as a result I had to hire an alternative car. The above make me feel cautious about the quality of your service.

I informed the company and rentalcars as well in order to provide us a refund, at least an amount of the first car we paid online and never got they replied that it is my fault and they can not do anything. Terrible Staf. Minus 100 stars if possible. Worst car rental experience ever. I'll NEVER come close to doing business with Green Motion. I also found out that they are ranked as one of the WORST car rental companies. Be careful not to lure you with "cheap" prices. They will fraud you at the end by extra fees and any other extra charge.

Green motion/ Istanbul airport company ask me to sign some additional bill (Turkish style credit check which is very unprofessional) . Never faced a similar matter before. And they told me that they requested it from Turkish citizens. I did not agree with them and did not get the car. Unclear request. Please return my money back.Booking no CF2E7874