Green Dot
reviews and complaints

WHY IS THIS GOING ON?

I PUT 20.00 ON MY CARD ON 07-18-2010 AND IT SAYS THAT I DONT HAVE THE 20.00 I WANT MY MONEY BACK ON MY CARD TODAY!

cuddes must work for greendot.com because people dont usually post comments like this after finally getting their money back. They just sigh with relief and determine not to deal with the company again.

Barbara, you will find a list of the fees for each type of card on Greendot's website Here: https://www.greendotonline.com/Contents/Products.aspx#Fees_English

It very clearly states that there is a MONTHLY maintenance fee of $4.95

You apparently mis-read the TOS.

I hsve a prepaid Visa from you guys. My understanding was that if you added money once a month that there was no monthly fee. I see a monthly charge on my card and I'd like to know why!

someone stolen my account in formation my name is crystal king my balance is 2369.41 i sent all my identification well i faxed this on the 12 of this month my card was stolen on the 11 and today is the 25th they still foe some reason think they have a say i9n not giving me or transferuing my funds to amy bank account or even giving me my money i m so stressed out cant stop crying they are con artest

I'M FROM TEXAS AND HAVE NOT FOUND ONE PERSON THAT VOTED
FOR THE BLACK GUY. HOW DID HE GET IN?BANKS?

Here's a secret. You know how George Bush turned a blind eye to all the price gouging and consumer screwing by the oil companies? Because he was in bed with them?

Barack Obama, banks, same deal.

I THINK THEY SHOULD PAY YOU TO HOLD YOUR MONEY,
NOT PAY THEM A MONTHLY FEE...AND FEES...AND FEESSSS...
OBAMA NATION NEEDS TO TAKE FURTHER ACTION TO TAKE CONTROL OF THE SITUIATION, THEY NEED TO TAKE CONTROL OF THE BANKS WHO DO THEIR
BEST TO DESTROY THE LOW AND MEDIUM INCOME FAMLIES WITH THEIR
ILL PRACTICE OF BIGEST DRAW FIRST AND BOUNCE THE SMALL DRAWS
I JUST WICH SOME ONE IN LIFE WOULD GET A GOOD CLUE ON THIS..
SOMETIME WE RACE THE BANK AND THEY CAN CHOOSE TO DEPOSIT
OR HOLD FOR A WHILE?QUE PASA?AND WHO'S IS GETTING
BAILED OUT?NOT ME, OR YOU

This outfit is a nightmare. I have never been able to talk to a live person. I went yesterday and bought a reload amount for $250.oo and it accepted it when I activated it, and I payed some bills, but it had been so long since I used it, I have forgotton my PIn # to use at ATM machine. I tried calling and get the voice mail prompts and tells me to go to the website to reset your pin number. Trouble is, it ask for your current pin in order to change it!DAH I wouldnt need to reset it if I had the current one. Oh well at least I can pay bills on it. You would think that this company probably does pretty good business for the less fortunate one like me with credit issues, so I am amazed that they don't kave an operator to take care of their customers. VERY POORLY MANAGEMENT WITH THIS COMPANY. I don't think they will be around too much longer.

i bought i green dot premier card today and i activated it over the phone but i got a live person and he gave me a sight to go to to get my $10 rebate but the stupis site doesnt even exist they stole bout $30 from me and i cant get it back i needed that money to pay a bill for college. axia college of the university of phoenix online and now i wont have enough to pay more on it this card is a rip off dont ever get one stick to the lesser greendot non reloadable bill pay cards goes up to $300 but they wint overcharge u and u get the card instantly it comes in the packet only buy thees kind of cards when dealing with the greendot company. if green dot is reading this then call me at [protected] cause i am peeved!

hi
well i buy a walmart vista pre paid can and it was stole and some one went to wal mart and buy a wal mart birthday money card and then took $106.00 off my card i called the company and i was told all the run arounds they can give to me as i like to make a point of just any one can take this card and buy some thing with out any ID wal mart will not stand good for the money stole and so as well as the company of the green dot vista card pre paid ones but they charge you $3.00 to get a new card plus other fees i did call the number on the card and got nothing as usely i like to say wal mart is not hurting for money as they also tell you when you buy the card if any reason it is lose or stole they will place the money on the card as i was please do not belive this it is a scam i say as of this day i will not buy one from wal mart ever this is a WALMART VISTA PREPAID CARD if you like to i will place my web up and post it jimbo3692003@yahoo.com please help me i am a handy cap male on low income and this money was to help me buy food for me and my family

They tried to get over on me but what i did was call back to the activation line and put back in my inofrmation and when the computer says card is not valid still continue until it kicks you to an operator .Then i told him about the scam and he said he was going to credit my account automatic and that it should be there after one business day then i asked for a 1-800 number and he tried to say it so fast but i made him repeat it just in case it was not on there and it is [protected]. i wasnt gonig for being scammed dont let it be on there in one day!

I'm sorry but this is ignorant. Just because a product is sold at a store doesn't mean everyone is going to know every detail of it. If maybe we had a section dedicated to the cards and someone trained to know every detail then yes...We sell the stuff. We dont' make it. We don't use it. We don't taste or smell it. We're just cashiers checking you out for what you buy. They probably told you that information because it's what they were told it does.

Put down $200 on this *^#!* card and can't get it to work. Just want to get credit into Paypal. Bought one of these a few years ago. Said they would not disclose your info. Not long after a long letter in the mail said if I wanted my info to remain private I would have to do this and that. Said I'd never get another. Got this one by mistake trying to get paypak. Banks are PIGS-PIGS-PIGS. Especially the NY banks.

Hey I thought I'd try and help someone if possible... I just bought on of the Online Green dot visa cards also... I tried to register it but there was no right activation no on the card or receipt or package...
You have to go to www.mygreendot.com
and not to the regualar www.greendot.com
On mygreendot.com there you will see where to input the temporary card no that is on the card and to input all your information to complete the registration.
I went to an online site and the card verified after that NO PROBLEM.

Hope this helps! I was stumped for awhile also...grrrrrrrrrrrrrrrr

I bought the Orange Online ShoppingVisa card, for some reason it was declined because of the address - even though it was correct ! So I tried to call the number on the site - no option for live service - no one to call, no one to email - and now no money on the card. For this aggravation I paid $4.95 !

i bought the same on and GOT ###ED just like you!
i'm going to file a police report against rite aid.
when i go to register the card to shop online..the captcha wont show up to register the card...so this is a ###ing scam...i tried contacting the ompany and theres no help there..

greendot is a ###ing fraud !
I AM INFURIATED AAAAAAAAAAHHHHHH!
### these corporate giants!

i hope this help you,
but all you have to do is "use" the orange vist card. because it is non-relaodable, you just use it. no need to register it. i just brought one myself yesterday and that's what i did.

I had one problem with my green dot card so I took it to Wal Mart, got in one of the electric carts, went to customer service, asked for a manager, and he immediately got on the line with GD and my problem was corrected within 30 minutes.

I am so glad that I found this site. All of the comments are interesting. I got a Green Dot card because Bank of America would not close my account as I requested and then kept adding up fees until the account became negative. So I was unable to open a conventional bank account. So I thought that I would try Green Dot. My part time employer did a direct deposit to my Green Dot account and yes, you guessed it. The people at Green Dot cannot find any record of it. They asked me to find out the trace numbers which I provided to them. They still can't find any record of the deposit. It's only for $104, but I live on disability and $100 to me is like $10000 to others. I need every penny just to exist. If I ever get my money out of them, I am closing the account as soon as possible. I plan to tell everyone I know that this company is a fraud. Their customer service eis deplorable!

I am in a battle with them right now..$750 was stolen from my account and after a million attempts of trying to get my money back, I've had no luck. I spoke to countless representatives. I've been hung up on over 10 times over the past year. I've spoke with 5 managers or more and they finally sent me a very unprofessional letter that simply said "we can not return your money. Sorry for the inconvenience". They didn't do any sort of investigation what so ever. It has already been over a year. I've contacted the BBB and sent numerous letters. Finally someone contacted me from green dot and guess what happens.."I missed the damn call!"...i called hr right back and she hasn't answer since. Now I am taking this to court. So my advice to you all of you...never put alot of money on a pre paid card! The company who sold it to you don't give a [censor] about you! you mean nothing to them. Basically if you money gets stolen, you are [censor] out of luck! And there is no such thing as customer service. Either open a bank account with over-draft protection or simly keep a safe.

To nikkibrown...You said you use the GreenDot card for Netflix? I wanted to get one for that purpose but just want to make sure it actually works. I had a different prepaid Visa and Netflix wouldn't accept it because it was "prepaid"...

I totally agree with you. I've worked at a bank and have banked with Capital One and Bank of America as well as Green Dot. I have accounts with each of those companies and I must say I've had issues with them all with the exception of Green Dot (Thank God!) I think it's just unfortunate that sometimes people fall through the cracks due to poor customer service or the rep not paying attention to detail when keying in someone's information. My purpose for using green dot is because I like to shop online and I use it for my netflix or redbox rentals. I dont' like to connect my primary bank accounts to any of those things or put it online due to all the hacking going on these days.

I hope you guys have recovered your funds and hope things work out for you.

Sincerely,

As for me, I have had Greendot for an exceptionally long time. I have victimized by ID Theft from Bank Of America over 5 years ago, and have had a GreenDot card ever since that, since I'm unable to get approved for any actual bank account or credit card.

Has served me better than Chase, Bank of America, Wells Fargo, etc. I couldn't live without it.

As for your complaints of getting money put back on your card after you return the car. Credit to your card in those circumstances can take upto 10 business days, It depends on when Hertz and when the bank process those types of transactions. Some banks do them every day (troublesome process for their automated systems), or every 3 days, 5 days or every 2 weeks. Though I'm sure your bank will tell you that it will be returned tomorrow, They couldn't honestly tell you because it's not seen when it's on the back end of the systems as pending. Only when it actually HITS your account as pending.

As for the Moneypak being pre-spent...I've NEVER had that problem in the over 5 years that I've had my card. Don't know what to say to that.

As for your address and SSN...This is NOT a prepaid gift card...This is actually a DEBIT Card (VISA) that is registered to your name in "actually" a BANK ACCOUNT that is set up specifically for prepaid services thru GE Money Bank.

To open a bank account, you are REQUIRED to give your SSN, Address, name, etc etc etc...Just like if you went into Chase bank and asked to open up a checking account. That's why they require that.

But as far as I can say, I've NEVER EVER EVER Had a problem with GreenDot and sometimes I feel I would rather spend life with them then with a standard bank like Chase, Huntington, Bank of America, Wells Fargo etc

Had terrible experience with Green Dot today myself! ughh!

they just took my money too. from walmart greendot also these people should be investigated.

Got a gift, of a green dot card, from a friend and I am lead to believe by the Green Dot web site that I must relinquish address, social security number, etc… to use this card.

After reading this blog I would not trust this card supplier nor and anyone showing the lack of sophistication and subtlety or of critical judgment and analysis that would affiliate with it especially Wal-Mart!

I am happy this research has permitted me the dodging of this possible financial nightmare, but what of my friend. I am uncertain (due to the inaccessibility at the card’s site or by phone) of how much money he had put on the card as a gift to me and now he is out. I don’t want to tell him his gift was no good. I do want to let him know of the matter of significance and caution he should use with the purchase of products at so called trusting retailers (Wal-Mart).

Well I guess these types of operations will be permitted to prey on the unknowing by hiding behind bureaucratic technology cloaking pertinent information from consumers and pilfering their money with the combination of inaccessibility to data and expiration dates. And with the assistants of large retailers such as Wal-Mart will be permitted to directly plague the population in these hard economic times.

I have been using greendot for about 5 years and I have never had one problem with them or the card, but I do agree about there customer support they could use some English speaking support staff.
I hope you recovered your money but as far as greendot it has served me well.

Thanks

I was given a greendot online card as a gift this x-mas with what I thought was a $50.00 balance. When I called to activate the card I was told there was a $19.95 fee for activating the card but a $10.00 credit would be issued back. Once activated I called for a balance check to my surpise the balance was $30.10...hmmm. So I took the card to a local clothing store to buy a pair of slacks, the card was denied and again to my surprise the available balance was now reduced to $20.10. I called greendot's 877 number and had to go through every menu option to figure out how to get to a human being. I was then told that I signed up for the "premier" card and there was a fee associted with doing so...hmmm? Needless to say I exploded, I do not feel sorry for the wrath that the poor rep. took from me. So all in all here's the math on this. Original card purchase $59.95 (cost of the card and credit applied) available balance before making 1 transaction $20.10 thats a profit to greendot of $39.85 not bad work if you can get it. Maybe I'll have enough left to buy a cup of coffee in a couple of days.

I am pissed about it you should not have the right to stop me from using my money .IT"S MY MONEY

Every time i put money on it when i get down to the last $4.00 they won't let me use it what's up with that?

I AGREE THAT'S WASTED TIME AND PURE HEADACHES. I STILL HAVENT GOT MY TEN DOLLAR REBATE AND THEN I DEPOSIT TWENTY DOLLARS INTO ACCOUNT I USE SIX DOLLARS OF IT AND ALL OF THE SUDDEN MY CARD GETS DECLINED WHERE'S THE REST OF MY MONEY WHERE'S MY REBATE. BUT YA TALK ABOUT INCONVINIENCE .I GIVE IT A CHANCE AND THEY KILLED IT FOR ME .ALSO REMINDED ME WHY I NEVER GOT THOSE CARDS. NOTHING BUT HEADACHES, PRETTY SAD NOBODY TO ASK ANYTHING NO EXPLANATION NO HELP NO NOTHING JUST PROMISES.

i am happy with my card for now

u agree

don't have any

i am upset that rite aid does not bother to research their products sold too customers. the premier card by greendot does not have a web site for the 10.00 rebate! i am disabled and really need my rebate. i went to their site & see a ph.# [protected] but they only apologize & take my name. no offer of a mail rebate. how can these companies stay in business? why won't they do the rebate as promised?does anyone have another site to try? thanks tim

well i should have known! no site for the rebate, only complaint sites!my husband is disabled, and i'm just pissed! we're out 20.00. they won't hear the end of this!

I upgrade my green dot card online and was told that I could received a $10.00 rebate offer. I have not been able to obtain this rebate.

I'm not sure what your complaint about Green Dot is either. Before booking a hotel room you should always try ask the Hotel what's their policies and what types of cards they will accept or not. I will be staying at a Hotel in ATL in a month, I made sure to call the hotels I was interested and ask them if they would accept my GreenDot Pre-Paid Debit Visa Card. I already have the Hotel I wanted got all the details I needed, and booked it.

Ok...so you had a bad vacation. But what exactly happened with the Green Dot card? Did they take your money? Did locations refuse to accept the card?

Not sure exactly what your complaint is...

did not give me a full rebate like they promised of 10.00

I put 40 dollatrs on my card and only used 6 dollars and now Ionly have 13dollars

greendot stole my tax return 7, 593.20 need an attorny con;kismothers2gmail.com

Greendot is holding my tax return 7, 593.20 and im ready to sue them i need attorny con:kismothers@gmail.com

They charge a $4.95 per month service fee - as it clearly states not only on the original card that you purchase at Rite Aid or wherever but also in the terms of agreement when you activate the card!
The card is only good for two years. Even if you bought it, activated and used it once the most the service charges could amount to would be about $110, nothing to sneeze at but certainly not "outrageous" for two years of service!

greendot stole $275 form a 9 yr. old girl and her autistic 11yr. old brother. riteaid wont help either. they only wanted nitendo ds from ebay. happy birthday and goodbye seneca nation of indians child support

"The ideal gift card" is not so ideal. We purchased one for our Son to buy gas for driving cross country. Every time he used it at the pump, it authorized $75 even though he was actually purchasing 16-40. Call to their 1-800 number and they agreed it does that, but is in the fine print. It is not. They said he should go inside each time. So he did that, same issue. Another call. This time they said he has to ask for exact amounts, so he cannot fill his tank, just guess and get close. By now, all those $75's have depleted his account until 24 hours goes by and they start to convert to the actual amount.
Then on day 3, the card stops working completely and when I check it online, it has actually removed 2 of the most recent gas charges! Normally, I like free money, but figure something is terribly wrong. I call and get put on hold for 15 minutes with their awful scratchy music. Finally I fit * to try to break through and get disconnected. I try to call back 3 times, but just get a quick message about the call volume buffer and it goes silent, but does not disconnect. I hung on in silence for 15 minutes each, nothing. Hours later, I try again, get the scratchy music and a person. She checks and just says all is good on their end and with the card, just try it again tomorrow. I ask, if the card is still bad, how can he get a new one with the remaining balance in Arkansas? They can do nothing, only send me a refund check in the mail and deduct $10 for their trouble. You charge me, for your broken card, I ask? Yes, that is our policy.
Thanks, thanks a lot.

Greendot and money pak cards all SUCK. Do yourself a favor and never use them. They seriously deserve to fail. A very disgusting company.

Watch out, their customer (no) service reps lie to you on the phone, which could leave you in dire circumstances, like me. They will illegally block access to your money based on the CS robot's lie. Their 'Stepford' customer service is appalling. The reps have no idea what you are saying...they can only read words from a prepared form. That pause after you ask them a question...is them looking for the answer on the form that may or may not have anything to do with your question.

The CS rep named 'James' ( they all have these American names ) lied to me so I would stay with greendot.com . I now have no access to my money. They put an illegal block on my funds. I can only speak to or email CS in the Phillipines. I have tried to contact Corporate in Pasadena at [protected], but you cannot talk to anyone there. The 'masses' are redirected to CS, in the Phillipines, where the nightmare began.

The money that green dot illegally blocked access to was for necessities, like food. If I have to, I will drive down to Pasadena (after borrowing some money for gas and a sandwich), alert the press, then go to Corporate to get my money...or to, at least, borrow a few bucks from the very-well-paid leader of this cult, Steven W. Streit.

If you can't drive to Pasadena, then contact your State Attorney General ( Kamala Harris in CA ) and file a complaint. File a complaint with the BBB if you want, though they appear to be biased. I won't bother doing that. Wasted enough time on this nonsense already.
Also, if you live any where in the Bay Area, contact Michael Finney, consumer advocate pitbull, at KGO TV in San Francisco. He WILL get you your money back.

i got a greendot visa card and i can't get into my account and to even try to speak with an agent is almost impossible. i have called a couple of times and made my complaint to them about this but apparently they don't know what they are doing. i've got money that i need that i cant get to and it's B.S. i am highly upset with this company and i let it be known to them that they suck.
please help me with this matter.
TY very much,
Dorothy

I got this card for online purchases, I bought the card at CVS and at the time of the purchase I placed $300 on it, now they have no record of me placing money on this card. So after calling customer service they said they will investigate by calling cvs, to make sure I actually put $300 on this card. It takes a day to find out anything from there. I have the receipt This company is a fraud and I will be reporting them! I should have just bought a American Express Gift card! Who needs the headaches!

totally disagree i have had my greendot card for about 2 years with direct deposit and have had no issues. the only time i've had a problem is at the gas pump and that's because most all prepaid cards do not work there. i pay my bills online with the online bill pay and everything absolutely a great card

tengo una tarjeta que no puedo registrar, por que cada ves que doy mi fecha de naciniento no acepta mi fecha entra otra y ago el intengo ya mas de 6 veces y aun no puedo usar el dinero depositado a la tarjeta. y menos en las llamadas es lo mismo . es algo que no usaria mas. y quiero la devolucion de mi dinero

Green Dot is fine until you have a problem. I loaded money onto card and paid bills. 3 of my payments were double charged I guess due to glitch and as a result one of my credit card payments was declined and that credit card closed my account and I lost an $800.00 credit line. The credit card company told me that if I could get a letter from Green Dot explaining it was their fault and not mine, they would consider re-opening my account. Green Dot said they wouldn't do that. It was their error and they refuse to help. Run far away from this company. As fast as you can.

Greendot is a scam...PERIOD! This company is backed by its own private financial institution and is exploiting the system by charging people a fee simply to make a deposit to their bank. Then they get a small fee from merchants every time the cards are used. Of course, these fees are then passed on to every consumer because they are included in the price of the products we all buy (just another way bankers are destroying the economy). Greendot also uses the daily balance that accrues as an asset instrument that can be leveraged against, and thus they can lend out 90% of whatever people deposit into their bank. This is why they will never refund the money in a timely fashion. You put cash on the card instantly, but it takes two weeks to get the money returned, even if you realize that you have purchased the wrong card and immediately return to the store and attempt to exchange it. You also cannot use a Greendot card to purchase a Greendot card (total scam!). The reason Greendot has such despicable customer service is because they are not actually offering anyone a product or service, they are only offering ACCESS TO A PRODUCT OR SERVICE. If they were truly intent on offering a service then there would be Greendot stores all over the United States. Now, since they are only offering access, this enables them to wreak havoc in the market by assuming a great deal of risk, but not actually taking responsibility for that risk. This means that they specifically target those people who are generally needy, such as young people in college who need help from parents, or low income people on welfare or social security who may not be able to get a regular bank account. Or people who are criminals or fleeing from the law. Or simply somebody who just needs a way to purchase something online but doesn't have a credit card, or can't qualify for one. Any company that is designed specifically to take advantage of the devaluation and degradation of any system will naturally be run by criminally minded ###. Just as unfortunate is the fact that the majority of vendors are all too happy to oblige these companies because it guarantees them a piece of the action. This then ties up consumer cash to the extent that the Federal Government is willing to subsidize the operation because this allows them to keep tabs on everything, and can stick it to the people by dangling a carrot in front of the retailers and banks. The quid pro quo is alarming, and other more reputable companies such as Paypal are jumping into bed with Greendot but refusing to honor their pledge to clients when something goes wrong, as it so often does. GREENDOT BELIEVES THAT THEIR TERMS AND CONDITIONS PRECLUDE THEM FROM LITIGATION, BUT THEY ARE SORELY MISTAKEN. I WILL BE FILING A SUIT AGAINST GREENDOT IN THE NEXT FEW MONTHS, SO ANYONE WHO HAS ANY INFORMATION THAT THEY BELIEVE WOULD BE HELPFUL YOU CAN WRITE TO (bloggerdoc@hotmail.com), SINCE, WHEN I AM FINISHED TAKING THEM TO TASK AND SETTING PRECIDENT IN THE COURTROOM, THERE WILL BE THE INEVITABLE CLASS ACTION SUIT PENDING. TIME TO SEND THESE PEOPLE TO THE CLEANERS. I DO NOT INTEND TO SHUT THEM DOWN, JUST FORCE THEM TO COMPLY WITH PROPER BUSINESS ETHICS AS OUTLINED IN THE UNITED STATES CONSITUTION. GOOD LUCK, ONE AND ALL.

received a greendot card as a gift. when the automated phone system asked for my social security number, that was it. i hung up. it's not worth the $100 gift to have my identity stolen (presuming i could access the 100 bucks!). now i wonder whether i should tell the person who was nice enough to give it to me. i suspect it was something he didn't want either.

I put $110.00 on my card to make 2 purchases of approx $52 each from different sites, after trying to place the 1st order and getting declined due to bad zip I corrected it and it declined again. When i checked my dot acct it shows 2 trans and no money left. WTF! then the CS rep said 2 weeks to clear after i screamed at the Indian she said 2 days, still WTF! If it is declined due to bad zip or other info then it should not hold up funds... Getting rid of the thing after i get me cash back.

Hello pls I need your help about my account I sent money to someone and I lock my card afterwards then I got a message from greendot says my account was blocked for further review pls help me out about this the incident occur on 06/03/2023 4:03pm

Can't access funds from a lost card

I brought your product in Walgreens, I peeled the wrap you put onto the card and after I peel it off, all the digits on the card including the expiration date were smudged and not seeable. I put 20 dollars in the card while paying 24 dollars in total. I would like to recieve my 20 dollars back. Please contact my email johnamaya651@gmail.com

i purchase 6 green dot cards from cvs and thislast card is not working I put 60$ on all the cards but this carf ending in 0268 exp 03/24

Received my IRS deposit on my green dot account and they blocked account for further review I have summited my ID and they keep saying they are going to unblock it and nothing yet only empty promises from this company.

My account was compromised with charges.Locked.ID was sent

No response. My e mail is jackpom15@gmail.com

I had my card stolen I wanted my money transfer to my new card it has not been transferred yet

I am disputing 4.00 balance on an unused card that I purchased, I have been charged a lot of fees on this green dot card...I also have another unused card which I purchased but have not activated yet. How do I get a refund on that?

Greendot As blocked my account due to address change but I've lived in the same residents for 18 years they have made me submit a copy of my driver's license said it would be 2 days it is now been 4. They said that my documents were blurry so now it will be another 2 days. 6 days Without access to any of my money I have $0 in my pocket. Ridiculous