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4.3 5390 Reviews

Green Dot Complaints Summary

135 Resolved
883 Unresolved
Our verdict: With Green Dot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1:15 pm EDT
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Green Dot Green Dot Card Blocked

I received my income taxes on my green dot card. I used my card a few times and went out of town. I get to the Airport to try to pay for my flight home and my card has been blocked. I contacted the company sent in my documents and was told they're not valid. I've called probably 100 times, emailed, been hung up on about 20 and no one can seem to do anything. I've been stuck in the airport 5 days with no money for food nor to get home. I have a written letter from the airlines confirming this. I cannot stay in the airport because it's not a hotel it's an airport and is unsanitary & in safe. Due to me not being able to travel home my job is now in jeopardy and my bills are unable to get paid. All Green Dot keeps saying is they're sorry for the inconvenience. I told them I can provide all of my information and every transaction

Desired outcome: All I would like is my account unblocked

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5:47 am EDT
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Green Dot Locked account after tax refund was deposited.

A few weeks ago, I received my tax refund via direct deposit. Immediately upon my refund hitting my account, my account was locked because of 'suspicious activity'. Really?! It even says in the deposit information, IRS - Treasury Department. I've submitted documents TWICE, but they're REFUSING to look at those documents. You can't get a straight answer out of anybody, if you do happen to connect with a live person.

Now, I can't pay March rent, and I'm going to be evicted, and become homeless.

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12:00 am EST

Green Dot Proceed with Caution: Green Dot - A Mixed Bag of Reviews

If you're considering Green Dot for your financial needs, it's crucial to approach with caution based on the diverse range of customer experiences. While some users have faced challenges with registration and fund access, others have highlighted issues with customer service and unexpected fees. Before committing, take the time to thoroughly research and weigh the pros and cons to ensure Green Dot aligns with your financial goals and expectations.

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  1. Pros (Advantages)
    1. No overdraft fees
    2. Free ATM network
    3. Easy online banking
    4. High-yield savings
    5. Customizable debit cards
  1. Cons (Disadvantages)
    1. High fees compared to competitors
    2. Limited free ATM network access
    3. Customer service issues reported
    4. Basic account features lacking
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2:18 pm EST
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Green Dot Hello…everybody this’s good news .my…

Hello…everybody this’s good news ..my Greendot card was blocked a couple weeks ago, I try to get to them through calls but all failed.yesterday was a good day when I try to reached them through email and a specialist reply and ask for some of my info to get me verify and he told me my account will be unlocked in 24hrs ..fews mins ago I got email from GREENDOT my account was good as hell and I can now spend the balance ..here you go if you have same issue with GREENDOT OR GO BANK .you can contact the specialist with mail: greendotspecialist at consultant.com

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3:59 pm EST
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Green Dot My card

It is easy for me to use... I like the app and I also get text messages when I use my card. When I received my cash back at the end of the year, I was really ecstatic! The easiest $100 earned. I'm already there and have to wait until next year.

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2:05 pm EST
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Green Dot Best Online Banking

Fantastic service for me and best customer service when I need help. Like option to earn rewards when shopping and to stash money on my account to use when I need it. Logging in is a breeze and they take security seriously. If I log in from a different device they send me a code to verify it's me!

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Green Dot No bank. Greendot saved us!

Greendot is amazing as direct deposit when you don't have a bank. It helps us pay our bills, use as a debit and we are even able to store 5k on our account that's seperatefrom the card called the vault. We get to view all of our statements too, going back as long as you have had the card. Never had any issues.

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Green Dot Wesley Tyler

Fast courteous service. My Air con went out last night (Sunday), sent an email around 23:00 with the problem. I got a call at 09:16 Monday morning that told me they'd be there around lunchtime. Showed up about 13:30, fixed the issue plus installed a best thermostat. Pricing was fair and service was impeccable. Highly recommend!

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Green Dot This is one of the more popular prepaid credit cards

This is one of the more popular prepaid credit cards and you actually just get it at Walmart, then when you want to make a purchase online that seems a little dicey to you, just use the prepaid card for the exact amount that you want to spend. No more worry about future unauthorized charges or disputing a charge that you didn't want.

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Green Dot Great service

I have been a green dot never for several years. I was recently denied my claim but I proivddd additional information that could help my case all yall have to do is call them. The reps are really nice and not disrespectful. You have to Rember this is not a actual bank they cant do what regular banks can do. Im just saying I have had great service with them.

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Green Dot Was suppose to be temporary

I was going to use GreenDot temporarily until my direct deposit got setup with my new job, but I ended up keeping it and am still using it. I don't use it so much for actual shopping, but I have a certain amount deposited to the card and have nothing but bills coming out of it. Since my bills total per month go over the $1000 mark, there is no fee deducted from my account. Overall, I have had no complaints with Green Dot, they what they say they are supposed to do and do it fairly well. My dad has had some issues with getting information like address switched with them, but I have not run into any such issues.

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4:21 am EST
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Green Dot Refund

I have been trying to get my refund out of 2 of my accounts. I have talk to you many times about this and had sent paperwork several times. Your company just keep telling me same thing and senting me in circles. This has been going on for over a year and 5 months now. Lately I had called on these dates and your employees could not help me with this matter. May 6, 9, 16, 18, 22, 23, 24, 30, 31, June 3,6 is when I called to find out what was going on. Several times was told the same thing or they did not know what to do. Your employees never could help me or understand what I was explaining to them about the case. Since May 6th I was hung up on by your employees over 25 times. Plus in one day hour time was hung up on 7 times. I have been a customer since 2017 and I would not recommend family or friends to your company, after what your company put ne through the last year and 5 months. I had done my research on your company and seen that you have done this to so many other people. You kept their many and they never received their refund. I will keep fight your company until I get all my refunds. All my accounts was blocked but you keep taking my money and would not unblock them. If accounts are blocked and I can't use them or get into my accounts, then you should not be able to take money out of my accounts for any reason. I was not going let your company have my money. You are taking money that dont belong to you from your customers that worked had for their money. I will post this and let everyone know how you treat your customers when it comes to getting a refund from you. You need to teach and make sure your employees knows how to help customers with their matter. If they can't help the customer then they should connect the customer to someone higher up in the company. I am finally get my refund after a year and 5 months later. I have not received it yet but I call the company 2-4 everyday just to see what I am told each time. I write everything down that is said each time i call. For the first time on June 3rd and 6th 2022. I got the same answer when I called could not believe it. I should have one refund this week and the other refund next week. Have to wait and see if not I will report you and go to the news let them know how your company does their customers and treat them. I will fight it all the way with lawyer and news until I receive my refund. I have everything wrote down what I was told to do to get refund the dates, narnes, and what was said. I dont want others go through what I had to get a refund.

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Green Dot Refund

I have been trying to get my refund out of 2 of my accounts. I have talk to you many times about this and had sent paperwork several times. Your company just keep telling me same thing and senting me in circles. This has been going on for over a year and 5 months now. Lately I had called on these dates and your employees could not help me with this matter. May 6, 9, 16, 18, 22, 23, 24, 30, 31, June 3,6 is when I called to find out what was going on. Several times was told the same thing or they did not know what to do. Your employees never could help me or understand what I was explaining to them about the case. Since May 6th I was hung up on by your employees over 25 times. Plus in one day hour time was hung up on 7 times. I have been a customer since 2017 and I would not recommend family or friends to your company, after what your company put ne through the last year and 5 months. I had done my research on your company and seen that you have done this to so many other people. You kept their many and they never received their refund. I will keep fight your company until I get all my refunds. All my accounts was blocked but you keep taking my money and would not unblock them. If accounts are blocked and I can't use them or get into my accounts, then you should not be able to take money out of my accounts for any reason. I was not going let your company have my money. You are taking money that dont belong to you from your customers that worked had for their money. I will post this and let everyone know how you treat your customers when it comes to getting a refund from you. You need to teach and make sure your employees knows how to help customers with their matter. If they can't help the customer then they should connect the customer to someone higher up in the company. I am finally get my refund after a year and 5 months later. I have not received it yet but I call the company 2-4 everyday just to see what I am told each time. I write everything down that is said each time i call. For the first time on June 3rd and 6th 2022. I got the same answer when I called could not believe it. I should have one refund this week and the other refund next week. Have to wait and see if not I will report you and go to the news let them know how your company does their customers and treat them. I will fight it all the way with lawyer and news until I receive my refund. I have everything wrote down what I was told to do to get refund the dates, narnes, and what was said. I dont want others go through what I had to get a refund.

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Green Dot Refusal by MARK supposed highest person at GREEN DOT

Over 2 months ago I filed a dispute over charges made on my account through green dot that were fraudulent at the time of dispute I was told by a so called supervisor to go purchase a new green dot card, activate it and funds from old account would be transferred to new account, in the mean time my wife became deathly I'll and passed away leaving two tender age children also myself behind, I unfortunately lost my job due to amount of time away from work taking care of my sick wife and children ages 5 & 8 now unemployed and single father of two I find myself with electricity and water shut of due to non payment and home is now in beginning stages of foreclosure for same reason, I called green dot begging and pleading to please remove block on account in order to transfer funds to new account so that I could use MY money to pay few bills also feed my children and try to save our home. MARK told me there was nothing he would do except start process of refund check to be sent by mail. I'm told this process could take up to two weeks after reviewing paperwork I have to send to them verifying my identity. I relayed once again to MARK that in that amount of time I will not have a address to send check to because I'm unable to make payments due to unemployment. MARK then asked if there was anything else he could help me with so I replied yes tell me how I go to my children and explain that in the recovery/ grieving process now we are going to be homeless living in our broke down car because MARK will not make the slightest exception to their process and allow me to access MY funds that were taken from account fraudulently in the first place. Sence I lost my wife and job I have a stack of hospital bills for thousands and thousands no utilities what so ever and going to be homeless by the time MARK releases a " check " refunding my money the amount of check will not come close to solving my problems but yet would provide food and basic life needs for my children and I at a time that we desperately need them. A payment to the bill collectors and food on the table is about all it would cover, THANKS MARK FROM CORPORATE OFFICE OF GREEN DOT. THANKS FOR BEING HUMAN AND SHOWING THE WORLD WHO YOU AND GREEN DOT TRULY ARE. MARK FROM CORPORATE I HOPE YOU HAVE A GREAT EVENING WITH YOUR FAMILY AT HOME ENJOYING ALL LIFE HAS TO OFFER. While I look for a shelter or some place for my kids to rest and get a few hours sleep at most. MARK FROM GREEN DOT CORPORATE YOU MY FRIEND ARE THE DEFINITION OF A HEARTLESS COWARD WITH NOT ONE OUNCE OF COMPASSION OR SYMPATHY. BY THE WAY MARK IT WAS YOUR COMPANY THAT LET MY ACCOUNT BE FRAUDULENTLY CHARGED AND YOU MARK FROM CORPORATE GREEN DOT, I only hope that one day you find yourself in a similar situation and receive the same treatment as you give me in my time of desperation! I ONLY ASKING FOR MY MONEY BUT NOOOO MARK HAS A UNDISCLOSED POLICY TO FOLLOW! To put the cherry on top MARK FROM " CORPORATE " GREEN DOT OFFICE HUNG UP ON ME BEFORE TELLING ME JUST HOW TO GET THE CHECK PROCESSED AND MAILED OUT. By the time that check ever makes it to my mail box I'll be long gone no address to send it to because they do not deliver mail to single wife less fathers living in a broken down car with two starving kids under the highway overpass. THANKS MARK FROM CORPORATE OFFICE! You really came through for me! IF YOU DID NOT CATCH THE NAME ITS. " MARK " AND HE's FROM GREEN DOT CORPORATE OFFICE. PLEASE ANYONE WITH GREEN DOT ACCOUNT CALL AND THANK " MARK " FOR BEING THE BEST HELP ANYONE COULD ASK FOR. THANKS MARK FROM CORPORATE GREEN DOT OFFICE. I understand policy is policy but when another human being is in dire straits and only asking for what is rightfully theirs step up and do what's right not hide behind the BULL$#*! excuse " it's company policy ". Thank you for reading this and everyone PLEASE make MARK the employee of the year! LMFAO. MARK YOU ARE A P. O. S.! And KARMA is real my friend you will become a believer sooner than later, I pray for it multiple times a day. PS. THATS MARK FROM GREEN DOT CORPORATE OFFICE!

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3:31 pm EST
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Green Dot - Over 2 weeks later, and I still don't have my money!!!

DO NOT USE GREEN DOT! You've been warned! I've had ongoing issues with transferring funds from my business Green Dot account to my external bank. I've called at least half a dozen times in the last few weeks, and STILL don't have my money. During the first calls, they told me to try the transfer again — didn't tell me why it didn't go through, or even look...

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8:23 pm EST
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Green Dot - My account is blocked

I tried logging into my account, and a message comes up saying my account has been blocked pending review. I got no notification of this, no email, or call. It took me days to finally get a hold of a customer service, and after hours of being on hold, they told me my account was locked due to suspicious activity. I had not used the card for a few days, or...

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2:39 pm EST
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Green Dot - Prepaid credit card card

Avoid this bank like the plague I opened an account with them and had SSDI deposited for two months. On the second month I was using my account and and received a text stating my overdraft protection was suspended even though I never activated it so I like what ever I don’t use it. Then I get a text my account is overdrawn by 41.00. So I call them and the...

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9:18 am EST

Green Dot Moneypak

I purchased a Money Pak card on October 23, 2023. I have sent numerous emails per there website to get help. I can not read the numbers scratched off the card. I uploaded my receipt and copy of the card many many times. I also called the bank where I wanted to deposit the money pak card into. They said they do not have a person to contact with complaints.

The reply emails from Money Pak say that they received my email regarding the document they requested from me case number [protected]. Money Pak said they are unable to locate my account. I have a $300 loaded card that I can not use.

I have talked to 3 managers from Family Dollar and that has not been successful either.

Please help me,

Paula Basham

[protected]@gmail.com

[protected]

Claimed loss: $300

Desired outcome: refund or new money pak card that I can use

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7:59 pm EST

Green Dot Prepaid Green Dot Visa

I have been trying to resolved this since December 2023. I live on SSID disability.

In November I purchased a Green Dot Visa card and deposited $500.00 and did not have any trouble using it to pay my bills.

In December I purchased a Green Dot Visa card and as soon as I tried to use to pay bills, it was declined. I finally got in touch with a person in customer service who advised me the account was in someone else name.

Family Dollar Store where I purchased the card said they could not help me, the Better Business Bureau stated they could not help me and told me to contact the Federal Consumer Division.

I only have a limit amount of money and really need my $500.00. When I recieved a Green Dot Visa card in the mail today, was hoping it had my money on it, however I was disappointed when it did not. The money was almost half of my disability and my bills are past due. I lost my reciept, please find it in your heart to help me resolve this issue.

Claimed loss: $500.00 of my disability check

Desired outcome: Please give me a refund so I can get my bills caught up.

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2:23 pm EST
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Green Dot Not receiving a refunding from a merchant

In September I was refunded 200 dollars from green light debit card. I tried to resolve this on the phone. after 2 months no resalts. green light sent me the transaction codes for the deposits. then I tide the help line; the chat, I got disconnected by them. I tried to e-mail my depute, as of January the twelve 2024 on response. I had almost gave up but that is my 200 dollars that I labored to have. please help me.

Claimed loss: 200 dollars

Desired outcome: get my 200 dollars put back into my account

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Green Dot Customer Reviews Overview

Green Dot is a financial technology company that offers a range of banking and payment solutions to individuals and businesses. The company has received a significant number of positive reviews from its customers, highlighting its user-friendly platform, excellent customer service, and competitive fees.

Many customers have praised Green Dot for its easy-to-use mobile app, which allows them to manage their accounts, make payments, and track their spending on the go. The app has received high ratings on both the App Store and Google Play, with customers noting its intuitive design and helpful features.

Green Dot's customer service has also received high marks from reviewers, with many customers reporting quick and helpful responses to their inquiries. The company offers multiple channels for customer support, including phone, email, and live chat, making it easy for customers to get the help they need.

In terms of fees, Green Dot is often praised for its competitive pricing compared to traditional banks. Many customers appreciate the lack of monthly maintenance fees and ATM fees, as well as the ability to earn cashback rewards on purchases.

Overall, Green Dot has received overwhelmingly positive reviews from its customers, with many praising its user-friendly platform, excellent customer service, and competitive fees. If you're looking for a convenient and affordable banking and payment solution, Green Dot may be worth considering.

Green Dot In-depth Review

Overview: Green Dot is a financial technology company that provides banking and payment solutions to individuals and businesses. With a mission to democratize banking and empower customers, Green Dot aims to offer accessible and affordable financial services.

Products and Services: Green Dot offers a wide range of products and services, including prepaid debit cards, mobile banking, cash deposits, direct deposit, and money transfers. Their offerings provide convenience and flexibility for managing finances, making payments, and accessing funds. In terms of quality and variety, Green Dot's products are competitive with industry standards, offering innovative features such as early direct deposit and cashback rewards.

User Experience: Green Dot's website is user-friendly, with a clean and intuitive interface that allows for easy navigation. The mobile app is highly functional, providing a seamless banking experience on the go. Customer support is readily available through phone, email, and chat, and their team is responsive and helpful in resolving issues.

Fees and Pricing: Green Dot's fee structure is transparent and competitive, with fees varying depending on the specific service. Compared to industry standards, Green Dot's pricing is generally reasonable and offers good value for the services provided. They disclose fees upfront, ensuring transparency and minimizing the risk of hidden charges.

Security and Privacy: Green Dot prioritizes the security of user information, employing robust measures to protect data. Their privacy policy and data protection practices are in line with industry standards, ensuring the confidentiality and integrity of customer information. While there have been no notable security breaches or incidents in the past, Green Dot continuously monitors and updates their security protocols.

Customer Support: Green Dot offers multiple channels for customer support, including phone, email, and chat. Their support team is readily available and provides quality assistance to customers. Users generally report high satisfaction with problem resolution and overall customer service experience.

Reputation and Trustworthiness: Green Dot has established a solid reputation in the industry, known for their reliable and innovative financial solutions. Customer reviews are generally positive, highlighting the company's commitment to customer satisfaction. Green Dot has also received notable awards and certifications, further enhancing their credibility.

Accessibility and Convenience: Green Dot's services are widely accessible, available to customers across various locations. They have a vast network of ATMs and reload locations, making it convenient for users to access their funds. Green Dot also integrates with other financial platforms, allowing for easy fund transfers and seamless financial management.

Pros and Cons: Green Dot's main advantages include their wide range of financial services, user-friendly interface, and competitive fees. However, some users have reported occasional technical issues with the mobile app and limited ATM availability in certain areas. Overall, user feedback and ratings indicate a positive experience with Green Dot's offerings.

Conclusion: Green Dot delivers on its mission to provide accessible and affordable financial services. With their user-friendly interface, innovative features, and reliable customer support, Green Dot is a recommended choice for individuals and businesses seeking convenient banking solutions. The company has shown potential for growth and improvement, continuously enhancing their offerings to meet customer needs.

How to file a complaint about Green Dot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.

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Green Dot contacts

Phone number

+1 (866) 795-7597

Website

www.greendot.com

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