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Green Dot reviews first appeared on Complaints Board on Jan 9, 2008. The latest review fraud/ refund was posted on Oct 25, 2021. The latest complaint moneypak card was resolved on Aug 27, 2018. Green Dot has an average consumer rating of 2 stars from 723 reviews. Green Dot has resolved 134 complaints.

Green Dot Customer Service Contacts

3465 E Foothill Blvd.
Pasadena, California
United States - 91107-6071
Mailing Address
P.O. Box 5100, Pasadena, CA 91117

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Green Dot Complaints & Reviews, Page 6

Green DotEverything

This company might be the most retarded company in the entire world I was trying to set up my debit card I got from my grandparents for christmas and ended up getting a debit card sent to my house for no damn reason and all the fees they have are [censored]ing ridiculous I would never ever get anything from this company ever again I have tried to contact them many times with no answer I was on the phone trying to call them about it but was put on hold for 30 minutes before they hung up on me literally the worst people and I would not recommend getting anything from them

Scammers!!!

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    Green DotPrepaid debit visa card

    I had purchased a prepaid debit visa card and I activated it through the phone April or may 2020 so my 1st stimulus check could be direct deposited but figured I wouldnt bother touching it until a die need.and now its January 6th 2021 and the 2nd stimulus went to same card. And I need the money now.but when I went to register it online, it's coming up that my card is invalid. I have also tried to use the automative system with your customer service number and it won't connect me through. I have tried numerous times to speak to a representitive but have no been able to. I really need to use this money for a bill that is now late and I need this taken care of. If someone can please contact me as soon as possible. If not I'm going to call bbb an file a complaint I will go as far as I have to to get my money this is ridiculous

    Prepaid debit visa card

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      Green DotGetting a card

      Been trying to call Green Dot for four days only to hold for two plus hours and still having been able to talk with anyone. I am only trying to get my card please. NAME: Ronterrious Green ADDRESS: 780 Spring Meadow Road-Quincy, Florida 32351 Direct Deposit: last four number 6272. Thanks you in advance for all your help Phone number [protected]

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        Jan 02, 2021

        Green Dot — Customer service

        I activated a gift card to an unlimited visa debit card in September. Due to unforeseen circumstance...

        Green DotPrepaid visa

        My wife purchased a greendot prepaid card for my daughter not aware of the 18+ rules. I have talked with, emailed with and chatted with them and I was told to email reciept, card front and back both sides and identification to verifymydocs. I have not heard anything back from them and now I cannot even get them to reply to me on any of those procedures or through their social media. I want my money back and I want all the interest it earned in their back account instead of my account. They are not only stealing my money but the interest I could have earned by being in my account!

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          Green Dotgreen dot fraudulantly closed my card account leaving me no access to my balance of $500

          ON Dec. 31, 2020 I received my $600 stimulus check on my green dot card. This card has never been used and I figured it would be safe to use. I checked my card and the stimulus payment was deposited into this account. I went to access my card and it gave me a message that said "account blocked do to suspicious activity. Please upload a copy of your current state id or drivers license, in order to verify your identity." So I did just as they asked and uploaded, my state id. They said they had successfully uploaded documet and it had been received. Within minutes of this message my account was suddenly closded granting me no access to stimuilus. How is that even legal or morally ethical. My id is under Allison Spencer but the card is in my married name Allison Davey. I need this resolved or I will hire an attorney and bring up charges

          green dot fraudulantly closed my card account leaving me no access to my balance of $500

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            • Ja
              Janie Autrey Jan 28, 2021
              This comment was posted by
              a verified customer
              Verified customer

              This was the same thing happened to me after my benefit was deposited from Colorado Unemployment PUA back benefits. I believe we are being targeted and a class action suit should be in order.

              0 Votes

            Green Dotcard not delivered and account blocked

            money from KS department benefits entered my account a day before my card was to be delivered and i waited for the card the other day and i couldn't even get it then tried to check the P*P next i knew was my account was blocked and pending further review the money is not even mine, the money was deposited into my account last week thursday and the account got blocked on friday even though m card was meant to be delivered on christmas day, and i've not gotten it till now
            money was deposited on the 24th of december 2020, and my account got blocked the next day

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              Green DotCard Activation

              My husband purchased this card as gift card, not knowing what it was. I did not want to register it and give them my social security number plus pay their fees, so I tried putting it in my grandsons name, since they cannot ask for one from someone under 18 (I found this online as a workaround). I was allowed to register it, then was told the card would be invalid and could not be changed. I contacted customer service and was told that once registered, it could not be changed. Basically they can just keep the money. I was given a number to call, but of course, it was having technical difficulties and high volume, so try again another time. This cannot be legal!

              Chat:
              There are no results for LEAVE CHAT Hi there, how can we help? Green Dot Web Pre-Login Help Options Issue activating my card Let's help you with Issue activating my card How would you like to communicate? Let's connect you to one of our chat support specialists One moment please... Hello there! Have a question? I'd love to help! 07:14 pm I wanted to activate my card that was given to me as a gift card. I didn't want to set up an account, so I put in my grandson's name and it wouldn't allow that but now my card is associated with his name and I can't change it. 07:15 pm I am sorry however, a card once set up cannot be changed. 07:17 pm So you're telling me that my husband put $75 on a card and we cannot get it back. 07:17 pm I would love to assist but your concern requires further verification. Please contact our phone team at [protected] so that you can be assisted right away. 07:18 pm This chat has ended End chat

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                • We
                  welderpat Jan 01, 2021
                  This comment was posted by
                  a verified customer
                  Verified customer

                  im having the same issue now. any resolve to your issues or any advise

                  0 Votes

                Green DotAccount closed

                Closed my account, taking maintenance fee, closed my account, canceled my debit card, won't let me link another card or transfer to another bank! I have $4828.20 and I can't transfer to another bank account or can't take out the money!

                Account closed

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                  • Ja
                    Janie Autrey Jan 28, 2021
                    This comment was posted by
                    a verified customer
                    Verified customer

                    8600$ is what Green Dot Holds of mine

                    0 Votes

                  Green DotAccount blocked

                  My Green Dot is blocked, I can't access to my account due to my account was blocked and it on further notice review and I will be so glad if green dot can help me resolve my account working Normal and working perfectly as fast as possible..
                  I'm requesting for repair of the account, return of the account and pay benefits coming in on 17/12/2020.
                  THANKS.

                  Date of occident :- 16/12/2020

                  Account information:-
                  Phone number:- +[protected]
                  Account name:- Deshon Harper
                  Account address:- 624 South 21st avenue
                  Maywood Illinois.
                  Date if birth :- 10/13/1978
                  SSN:- [protected]
                  Gmail:- [protected]@gmail.com
                  Debit card number:- [protected]
                  Card expired date:- 08/24

                  Account blocked

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                    Green DotGreen dot won't return my money

                    My PUA benefits were direct deposited into a wrong account. I've tried for 2 months straight, to get them to return my benefits to PUA so that PUA can cut me a check. PUA is aware of the situation and has been waiting for 4 weeks to hear from Green Dot. It is a large sum of money which was a lump sum of my benefits because I had waited so long. Now my family suffers even more because of this refusal to return my benefits. Green Dot should not have accepted it in the first place, but in any event, this added delay for no reason at all is jeopardizing my family's health and well being. Please return these funds to PUA as it is not supposed to be allowed into that cardholders account.

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                      • Br
                        Brad Campbell Dec 31, 2020
                        This comment was posted by
                        a verified customer
                        Verified customer

                        You took 60.00 dollars off my card with out my purmistion now I can not get my drivers license back thanks to you guys stealing money from people my friends have had the same experience with the same of card it is from I want my money back or will report to law inforcment or to the IRS you can contacted me at [protected] or I will File a report with my sergeant

                        0 Votes

                      Green Dot CorporationLoading my paypal cash card

                      I went to be to load my PayPal card and the cashier grabbed 1 of the 2 yards that I had on the counter and started loading my 60.00 dollars. After talking a little more I realized he grabbed my closed PayPal credit card instead of the correct cashcard. When I asked him to correct it he said that he could not cancel and I would have to talk to customer service. Well it has been almost 4 months and after hours on the phone trying to get this resolved I have gotten no solid idea as to when or if I will ever get my refund. Most unprofessional people I ever dealt with

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                        Green DotGreendot and moneypak

                        Moneypak sent email saying my money was loaded on greendot card 4971 which is old card in closed account greendot said they couldnt have sent it there because its closed account well my money is not on the moneypak reload so were is it greendot sais its all moneypak u look up customer service number to moneypak its greendots customer service but my missing 194.05 is still not found

                        Greendot and moneypak

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                          Green DotThey shut my card off in 2018 taxes and now they accepted my stimulus check in that account and cast it and now it's taking money

                          Hi my name is Clifford and GreenDot closed my account in 2018 for my taxes it's a due to fraudulent stuff cuz I lost it card and we ordered another one and used it as soon as I got the card they shut my account which I had about 600 to 800 bucks left and now they accepted my 2020 stimulus check in that account and cast it I don't know how they can do that but now I can't get my money or nothing like that and I want my money so you got 2300 + 262 $800 and now I want getting my feet wet wiped out because you know they've been taking money out for the $7.95 for the monthly fees I want my money f****** b******

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                            • Ka
                              Karen kk Mar 04, 2021
                              This comment was posted by
                              a verified customer
                              Verified customer

                              SAME HERE BUD! I've contacted the IRS and was told they bwould be sending a paper check once it gets kicked back from greendot. TRy contacting the fraud hot line and tell them there holding your money with not account in your name!

                              0 Votes

                            Green DotSteals money

                            Around 11 am I purchased 2 green dot moneypak cards for a total amount of $380. I spend around 3 hours trying to get into the account just to add the money to the account. Once I got into the account the cards were no longer valid! So I contacted customer service about it and uploaded pictures of screenshots and receipts. After no hep there I filed a fraud claim against the company itself. I received an email hours later saying that they completed the investigation and there were no money to be recovered!?!?! These crooks stole $380 dollars from me! I am a disabled vet! please stay away from this company!

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                              Green DotVisa debit

                              Card will not registered, for hundredth time and countless hours.
                              Keep getting red message"INPUT PROPER CARD INFORMATION"
                              or something like that. I should have it memorized by now.
                              Purchased card Nov 18 2020 at Walmart in Jonesboro Arkansas, Highland ave store.
                              Walmart and Visa both refuse by to even acknowledge any culpability in this highway robbery. this is making me sick. I could have used that money when I'm sleeping under the bridge tonight
                              D.E. Garbutt
                              [protected]
                              [protected]@gmail.com

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                                Green DotI want you to help me unlock my greendot account

                                You locked my account with over $900 balance I want you to help me unlock my account because I'm a widowed and I don't work since Covid-19 issues come up... I want you to go true my account and open it back for me it's my account and I will provide my identification card to know it's my account and please help me out I have over $900 balance in my account and please help me unlock my card too

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                                  Green DotGreen dot restricted my card with money on it

                                  I had my card two day's and can't use it cause it has a restriction on it. My card has 98.00 on it I need my money. Sent a copy of drivers license and marriage licenses via email. I have done everything that was asked of me and still nothing. Can y'all please unblock my card are hell call [protected]. I am being patient i'm am doing my best not to take further actin but if I have to I will. Please resolve this. Cheryl dawn newland. Y'all wont even mail me a card to my address cause its a po box.

                                  Green dot restricted my card with money on it

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                                    Green DotVisa card

                                    I bought Green Dot Visa to send to daughter, expecting to add to it later. I cannot find info anywhere about how to do that. I assume I can register in
                                    name and mail the card to her. Calling the Green Dot phone number is useless, dealing only with registered cards, and my question is who do I register it to? Perhaps I can register it to her, then use PayPal to add funds to it. It would be great if they had a human to talk to. I do not know what to do!

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                                      Green DotReloadable prepaid visa

                                      I just purchased, and I cannot even read my card. The ink was smeared and I have no way of getting it refunded! I called the number yet I was unable to speak with an actual person. The Walgreens I purchased this at also refused to refund my money. So I had to pay for something I was not even able to determine was going to work beforehand😑

                                      They basically stole my money

                                      Reloadable prepaid visa
                                      Reloadable prepaid visa

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                                        • He
                                          Henry James II Jan 20, 2021
                                          This comment was posted by
                                          a verified customer
                                          Verified customer

                                          Hey what’s up, I can be of help if you don’t mind

                                          0 Votes

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