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4.3 5391 Reviews

Green Dot Complaints Summary

135 Resolved
884 Unresolved
Our verdict: With Green Dot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1:11 pm EDT
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Green Dot Unauthorized charges

I had some charges made to my green dot bank Account. They were unauthorized I did not make them. I disputed this matter with green dot and was supposed to get a provisional credit after 20 working days. This never happened. All they did was put me on hold for hours ,over and over again.Now they have denied my claim with no explanation whatsoever. Charges made were 2500 plus dollars and I've received nothing back from this bank.

Desired outcome: Refund my unauthorized charges.

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6:40 pm EDT
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Green Dot Blocked/closed card and account

My Army compensation has been sent to this place for over a year. I misplaced my card, followed the directions THEY give to get money without your card by sending it to another GreenDot customer. First they restrict my friends card but within minutes of sending in documents the restriction is lifted. Then they restrict MY card with available funds still on it. They tell me it takes 2 business days to verify and remove the block, restriction and I would be notified with an update. No update, and the site and the number on the back of the card says my account is closed. They insist it's not closed but permanently blocked with my money still on it. Still no updates or notifications from them and everytime I call, the issue is escalated and will take ANOTHER 2 business days to review. They have gone far enough to say my State and Federal IDs are not valid and unreadable. This is not the type of institution that I fought and my brothers and sisters in arms died for in this country. Fix the issue that you say is for the consumers safety and give us our money!

Desired outcome: Notifications of receipt of documents and where it is in the verification process and the release of my ARMY COMPENSATION FUNDS

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2:05 pm EDT
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Green Dot Debit card

My foster daughter is 15 years old. We purchased a visa card Green Dot from Walmart. She deposited 355.00 on card [protected] valid date 12/25 119 number on back. We didn't know she had to be 18 to create an account. I have the Walmart receipt also. Please help me get her money back. Her name is Katelyn Clark DOB=1/9/2008 Walmart Ref: [protected]

Money card 2.=[protected] Walmart Neighborhood Market 110 Odom Road St. Pauls N.C. [protected]

Desired outcome: I would like to get her 355.00 dollars back off the card. Please help me.

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11:02 am EDT
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Green Dot Walmart Money Card

On 9 June 2023, I made a bank transfer from my Walmart Money Card account, Green Dot Bank, Routing Number [protected], for the amount of $201.00 and another transfer for $250.00 on 12 June 2023 from the same bank. Both transfers were to my Chime account from The Bancorp Bank, N.A., 6100 S Old Village Pl, Sioux Falls, SD 57108, Routing Number [protected]. As of today, 27 June 2023, both Chime and The Bancorp Bank claim they have not received the transfers, but Green Dot Bank claims they have. My Walmart account has had the money deducted from my account. The first transfer was on 16 June 2023 (verification code: V1V0N-FW84B) and the second transfer was on 20 June 2023 (verification code: V1Y8K-9RGJY). I called the Walmart Money Card customer service department this morning and they claimed that both transfers were completed successfully. I then called Chime customer service and they claimed that neither transfer was showing in their system.

Desired outcome: Full refund.

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1:42 am EDT
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Green Dot Green dot bank closed my walmart debit card with money on it, and green dot bank owes me that money!

Three weeks ago Green Dot Bank closed my Walmart debit card, and it has funds on it! Those funds were placed there to help me with my medical support, as I have a lung disease. But, since Green Dot Bank closed my account, they have DENIED ME ACCESS TO MY MEDICAL SUPPORT!

Walmart told me to contact Green Dot Bank, but Green Dot Bank has said I need to contact Walmart as they are the ones where I got the debit card.

The problem is, the card with the money has the name LYNNE GRAHAM, and I asked Walmart if I could use this card even though the name is incorrect on the card: it should be CHERYL LYNNE GRAHAM. I was assured I could use this card without problems, then I got notice that it was CLOSED before I could use it!

When I asked about the closure, and getting my money, I was told to contact Green Dot Bank, as they were the ones who closed the account! Unfortunately, all my attempts with Green Dot Bank keep routing me back to Walmart!

SOMEONE NEEDS TO ACCEPT RESPONSIBILITY FOR RETURNING MY MONEY TO ME! I HAVE WAITED THREE WEEKS ALREADY, AND I NEED MY MEDICAL SUPPLIES!

MY CONTACT IS:

[protected]@gmail.com

Cheryl L Graham

6500 Woodland Avenue

Charlestown, Indiana 47111 USA

I would appreciate a cashier's check as soon as possible.

Desired outcome: Cashier's check for the full amount of what is in my closed debit card.

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10:23 pm EDT
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Green Dot Bank transfer

Submitted a bank transfer request for $100 on 6/16, it cleared my bank on 6/20, and was still pending on Green Dot's side on 6/22. I tried their chat function and had no response for 30 minutes, then called their number from their site. I was on hold for nearly an hour and was advised that they do not allow transfers from any bank but Green Dot banks to Green Dot accounts and that I would need to contact my primary bank to "see if it went through" or "get a trace number". I told them I could get that for them during the call and was getting the number for them when they disconnected the call.

Absolutely horrible customer service and shady practices. At this time, the funds transferred are still not showing on the green dot account.

Desired outcome: Either the funds returned to my primary bank account or the funds made available in the Green Dot account.

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9:37 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Green Dot - Green dot took $53,000 and closed my bank account without warning! Help!

I am livid! I opened a Quickbooks Checking account powered by Green Dot Bank a few months ago. I had over $53,000 in my business account and suddenly today my account is closed. No warning. No notification. (see screenshot) I figured it out once I logged onto my Quickbooks account (see screenshot) I called Quickbooks for help and waited over an hour to...

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11:11 am EDT
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Green Dot Checking and savings

I called greendot to discuss closing both mine and my deceased husband's account back on May 21, 2021. Was told to wait until May 24, 2021 for the accounts to close. I get an email stating the accounts have been closed and that is when I cut the card up and thought it was closed. I get an email from Decemeber 2022-January 2023 stating I need to make a payment to my account. My account balance is now -$16,352.

I wondered how that happened and asked for my bank statements to be sent to me.

Turns out this company fraudulently reopened my account without my knowledge and stole $277,213.39 from my account. That is what all the fraudulent activities that this company took from my account total up to. Debits, credits, differences from my calculations compared to theirs. Some of their calculations were really far off from mine. And also my savings was wiped out and that came from my deceased husband they took that also plus debits and credits from my savings and whatever negative balances I had/have on my account now and then.

This company doesn't really thoroughly investigate claims at all. They will get your claim and either deny it or take 5 days and tell you no error has occurred. I had to file a report with the ftc, the fbi, my own pa state attorney generals office and cfpb.

Shame that this company was involved in this fraudulent activity but I am seeking to have all my money back via a check, afterI receive the check, I want the account completely closed.

Desired outcome: I am seeking to have all my money back ($277,213.39) via a check, afterI receive the check, I want the account completely closed.

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Allservices
, US
Jul 02, 2023 8:36 am EDT

Hi, I can teach you how to get back your money.

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4:31 pm EDT
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Green Dot $600 green dot blocked my account and they will not refund

Greendot permanently blocked my account unbenonced to me and are now saying that the only way to get my money is by refund check is to upload documents that I've sent 3 times one of which was done with their rep on the line confirming that they were legible and he didn't see a problem in my refund check being sent now again today for the 3rd time they say they are not sending it and won't send my money to me because these documents are not legible. This is the

What they've said over and over again. They keep taking money off my balance for maintenance fees. This has been going on for over a month. With no resolution they just keep saying the same thing

Desired outcome: $600 + compensatory damages

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5:21 am EDT
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Green Dot Refund check

I received a refund check from Green Dot Corporation in the amount of $3395.44. I took the check to Walmart to get it cash and they wouldn't cash it because of the amount is over their limit. Same thing with Frys and Safeway. I took the check to a regular bank and because I don't have an account with them they will not cash it. I have a prepaid debit card and they will not cash it because their limit is $2500.00. I called Green Dot and inform them that I was having problems cashing the check. I asked them to cut me two checks in the amount of $1697.72 each. The agent told me unable to do that. He said they will send me a new check with the same amount. Makes no sense. I'll be in the same situation. I really need for them to send me out two new checks so I can get my money. I really don't see any problems with the request I'm asking them to do. I even offer them I'll pay for any type fees. Just deducted it from the balance they owe me.

Desired outcome: I want them to send me two checks in the amount of $1697.72 each and send the checks by Federal Express. I will pay for the fees to have it done. I really need that money ASAP. Thank you.....Jessie Johnson

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Update by jess john
Jun 25, 2023 2:42 am EDT

I talked to someone earlier today and was asked to call the Corporation on Monday. So I will do that and hopefully I would get this solved.

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1:26 pm EDT
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Green Dot Refund

When I purchased 2 green dot cards and deposited $500 on each of the prepaid green dot cards. I came home to activate it but however when I tried to activate it online. It said that the cards was already activated so I called them up and surprising the greendot cards was under somebody else’s name. So I was told to print out a receipt from from I purchased the 2 cards and give them a call back so I did that and that time I called them back after getting a receipt from the store by the way 7 eleven. They told me that the money was all gone. Ok. That was so unfair! That was my rent and bills money in plus I was planning for my son to have a great birthday party. When I filed a claim I was told to send them a picture of my receipt and 2 prepaid cards so that I did. When I received an email a few days later they said no refund will be issued. I filed a police report when everything first happened so I am waiting on that.

Desired outcome: 1000

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10:09 am EDT
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Green Dot Walmart visa gift carde

I recently purchased a card, it shows I registered the card as well as the correct balance, however when I try to use it is denied.

I've tried contacting them on numerous occasions however am unable to reach a live person, only a recording that does not offer assistance.

Green Dot needs to refund money from all 3 cards with a balance ASAP as well as providing phone numbers that will provide assistance!

[protected] is automated recording only!

Desired outcome: Refund of all 3 cards!

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5:54 pm EDT
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Green Dot Prepaid Visa.

I purchase a card on 5/13/2023. I put $75 on there. I went to use the card and it said declined. I activated it online and couldn’t use it after several tries. I contacted the customer service and they started a case for me, then immediately closed the case without notifying me. I sent them pictures of the card and of the receipt. They lied the entire time and said my card is registered under the name Esmeralda. That is not my name. The card never left my hand and after about 20 conversations with them they still haven’t refunded my money and everybody I talk to says a different thing. They’re definitely scammers.

Desired outcome: They have lied relentlessly. I just want my money back.

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CarrWatt
, US
Jun 06, 2023 12:44 am EDT
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I will be filing a complaint with the BBB and the FDIC.

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CarrWatt
, US
Jun 06, 2023 12:42 am EDT
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I can't get my card to work either, shows I have the balance I purchased, I've tried contacting them by the phone number listed, however can't even get a live body to speak with, I will never use any of their cards again!

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4:04 am EDT
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Green Dot clsd acct

They refuse to send my check! They lied and never sent it! Ckaim# 954295420343.. I have sent you the proof! Three times! What more do you need? What is missing. You have the complaint# you sent in a email telling me you were mailing the check to me.. This is it… I’m going to small claims court. I have email from you stating The check was Mailed. No more games.

Desired outcome: $307.00!plus interest

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3:26 pm EDT
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Green Dot Really??!

Bought a card and put 100 on it for smaller bills. Got home and tried to activate and it says that something went wrong. Tried ten times and made absolute sure that no numbers were incorrect. Directed me to call the customer service hotline. Tells me to enter card numbers and I get the same issue. Where they loop you telling you to re-enter the card number. No service will be provided unless they accept a "valid" card number. Now I am out 100 dollars and can get no customer service. These guys are terrible. Last time I will ever buy greendot card again.

Desired outcome: I want to be refunded, now.

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Update by Jalissa Steadham
May 24, 2023 8:32 pm EDT

I would either like the card to be activated or the money refunded.

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2:11 pm EDT
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Green Dot Prepaid debit card

I purchased a GreenDot Prepaid Debit Card from a Dolkar General store and loaded $200 onto the card when I purchased it. I have been trying to register/activate the card and it keeps telling me the card is invalid or has been blocked. I have tried the app, online and on the phone. When I enter the card information I get the same response every time. I ned access to my money ASAP, and I am not at all happy that I cannot use this card that is supposed to be so easy to use. How is it that my card has been blocked before I even got to use it, and how can I get it unblocked asap?

Desired outcome: I ant to be able to access the $200 I loaded onto this card.

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2:46 pm EDT

Green Dot 2 separate green dot card moneypak & cash back cards

I purchase 2 cards to use for betting on the Derby, I never could get either card to activate, the mobile app calls for you to be able to respond to an automated text message and my phone fails to do so automatically, I dont know why it fails on all automatic text messages to respond.

I have 40.00 on each card and cannot even activate them.

Please help.

Desired outcome: Return fully

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9:14 am EDT
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Green Dot Green Dot with Turbo Tax

$899 tax refund with Turbo Tax dwindled away to $684 once Green Dot got their filthy hands on it. Beware. Do your own taxes, there are clear walk through tutorials online.

I checked with the IRS and I was refunded the full amount and yet charged these excessive fees. I was not informed that these fees would be attached to the refund or I would have filed by paper. I suggest everyone paper file and print and send off the return yourselves, it will save you a lot of money. This is 25% of the refund, unacceptable. I did not owe anything from the previous year and confirmed with the IRS. It is a scam.

Desired outcome: I would like to have the $214 back, but I expect I am foolish for thinking that complaining is doing anything.

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9:26 pm EDT
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Green Dot Refund not recieved

On march 29 2023 my funds were transfered to someone else's account, they locked my account and I filed a dispute. They closed the dispute in my favor and said they would send me a check with the refund and I should receive it in 2 weeks. When it wasn't received they told me to wait and I'll have it the next week. It wasn't here so I called again and they said it was sent so give it 3 more days. I keep calling and they keep telling me it was sent. I called yesterday for the last time and they said it would be here today and they would email me the tracking number, well I got no email and no check. I have got the letter saying that their sending the check of $1037 which is what the was taken out of my account. I only tecieve my social security and widows benefits. I need that money.

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1:56 pm EDT
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Green Dot Stolen deposit and identity theft

On March 17, 2023 a deposit for 600.27 was deposited into account number [protected]. My employer thought I had made this request, but I did not someone was able to access my information and had this money deposited into the above account. I contacted GreenDot customer service was provided with the information that was required to dispute this fraudulent account. My employer submitted the requested letter and as of May 3, 2023 my money has not been returned to me. I made six attempts to have this matter addressed via phone calls today 5/3/23 and every time, someone has hung up on me. I need someone to address this matter today. My email address is [protected]@gmail.com

Desired outcome: The 600.27 returned to my employer so it can be deposited into the correct account

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Green Dot Customer Reviews Overview

Green Dot is a financial technology company that offers a range of banking and payment solutions to individuals and businesses. The company has received a significant number of positive reviews from its customers, highlighting its user-friendly platform, excellent customer service, and competitive fees.

Many customers have praised Green Dot for its easy-to-use mobile app, which allows them to manage their accounts, make payments, and track their spending on the go. The app has received high ratings on both the App Store and Google Play, with customers noting its intuitive design and helpful features.

Green Dot's customer service has also received high marks from reviewers, with many customers reporting quick and helpful responses to their inquiries. The company offers multiple channels for customer support, including phone, email, and live chat, making it easy for customers to get the help they need.

In terms of fees, Green Dot is often praised for its competitive pricing compared to traditional banks. Many customers appreciate the lack of monthly maintenance fees and ATM fees, as well as the ability to earn cashback rewards on purchases.

Overall, Green Dot has received overwhelmingly positive reviews from its customers, with many praising its user-friendly platform, excellent customer service, and competitive fees. If you're looking for a convenient and affordable banking and payment solution, Green Dot may be worth considering.

Green Dot In-depth Review

Overview: Green Dot is a financial technology company that provides banking and payment solutions to individuals and businesses. With a mission to democratize banking and empower customers, Green Dot aims to offer accessible and affordable financial services.

Products and Services: Green Dot offers a wide range of products and services, including prepaid debit cards, mobile banking, cash deposits, direct deposit, and money transfers. Their offerings provide convenience and flexibility for managing finances, making payments, and accessing funds. In terms of quality and variety, Green Dot's products are competitive with industry standards, offering innovative features such as early direct deposit and cashback rewards.

User Experience: Green Dot's website is user-friendly, with a clean and intuitive interface that allows for easy navigation. The mobile app is highly functional, providing a seamless banking experience on the go. Customer support is readily available through phone, email, and chat, and their team is responsive and helpful in resolving issues.

Fees and Pricing: Green Dot's fee structure is transparent and competitive, with fees varying depending on the specific service. Compared to industry standards, Green Dot's pricing is generally reasonable and offers good value for the services provided. They disclose fees upfront, ensuring transparency and minimizing the risk of hidden charges.

Security and Privacy: Green Dot prioritizes the security of user information, employing robust measures to protect data. Their privacy policy and data protection practices are in line with industry standards, ensuring the confidentiality and integrity of customer information. While there have been no notable security breaches or incidents in the past, Green Dot continuously monitors and updates their security protocols.

Customer Support: Green Dot offers multiple channels for customer support, including phone, email, and chat. Their support team is readily available and provides quality assistance to customers. Users generally report high satisfaction with problem resolution and overall customer service experience.

Reputation and Trustworthiness: Green Dot has established a solid reputation in the industry, known for their reliable and innovative financial solutions. Customer reviews are generally positive, highlighting the company's commitment to customer satisfaction. Green Dot has also received notable awards and certifications, further enhancing their credibility.

Accessibility and Convenience: Green Dot's services are widely accessible, available to customers across various locations. They have a vast network of ATMs and reload locations, making it convenient for users to access their funds. Green Dot also integrates with other financial platforms, allowing for easy fund transfers and seamless financial management.

Pros and Cons: Green Dot's main advantages include their wide range of financial services, user-friendly interface, and competitive fees. However, some users have reported occasional technical issues with the mobile app and limited ATM availability in certain areas. Overall, user feedback and ratings indicate a positive experience with Green Dot's offerings.

Conclusion: Green Dot delivers on its mission to provide accessible and affordable financial services. With their user-friendly interface, innovative features, and reliable customer support, Green Dot is a recommended choice for individuals and businesses seeking convenient banking solutions. The company has shown potential for growth and improvement, continuously enhancing their offerings to meet customer needs.

How to file a complaint about Green Dot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.

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Green Dot contacts

Phone number

+1 (866) 795-7597

Website

www.greendot.com

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