Great Wolf Lodge review: A stay that fell short of expectations

We stayed at the LaGrange, GA location in a suite that was supposed to accommodate six people. Unfortunately, our experience was very disappointing.
The phone in our room did not work, so I had to use my personal cell phone to contact the front desk. I was placed on hold for nearly an hour. The sleeper sofa was also broken the support wires were damaged, causing the adults sleeping on it to continually fall through. I tried calling the front desk to report the issue, but no one answered.
While the kids enjoyed the trip, having to drive four hours home with a sore body because of the broken sleeper sofa was not a good experience.
When I informed the front desk about these issues at checkout, the only response I received was, “I’ll let them know.” I don’t believe my concerns were taken seriously, as the employee seemed too busy to even acknowledge me.
Overall, I expected much better service and accommodations, and I hope these issues are addressed so future guests do not have the same experience. for the coffee lovers. they only have 1 pack of sugar, 1 pack of creamer, and 1 pack or equal and 1 coffee straw in a plastic bag. just know I have to request more coffee packets just to get my sugar fix, and the rest of the items went to waste.