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I think it’s Roberry that you (GWL) has changed its indoor hot tub to a user fee based system. This is only one of the few perks the adults paying full price to stay can enjoy. There was NO mention of this change prior to implementation on their website nor is there now. If there is, it’s buried deep within it.
This is deceptive to say the least and is basically not providing full service to the adults paying full price. A one night stay with two kids will run you at least $600. I have stayed at GWL seventeen times. The last four times (at least) I’ve had not had access to the indoor hot tub due to privatization of its use. No prior written notification was given. Your indoor hottub should be part of that cost adults paid for! Not impressed!
Claimed loss: Since I did not get the full service that I paid I am requesting refund of my last four stays based on fraudulent advertising of the services included in the purchase price for a stay. ($1300 value)
Desired outcome: Re-instate use of indoor public hottub for everyone’s (adult) use and get rid of the user fee reservation system.
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This complaint has been resolved automatically due to user's inactivity.
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