Great Wolf Lodge review: I was double charged for my stay back in September.

I brought my family to stay at great wolf lodge in Williamsburg back in September. When I booked the stay it told me the transaction didn’t go through so I sent the payment through again. I was charged for both and called to have one cancelled which they said they did. I checked out with affirm and have been charged for both ever since. I tried to get it resolved with them and was told I had to contact affirm. I contacted them and was told the same thing from them, that I had to contact great wolf lodge. Every time I called I was on hold for over 30 mins to an hour. I talked to someone after waiting on hold for a while and after explaining my situation I was told they would look up my account and then was hung up on and promoted to rate my call. I just want my money back because I’m not paying for the same stay twice. My reservation number was #[protected] and the one that was supposed to be cancelled was #[protected] from September 3rd-4th. My name is Whitney Lopez and email is [protected]@yahoo.com.