I spent Valentines Day 2010 at a Super 8 in Indiana. Since I had little money, when i was told that I could take enroll in a service called Travelers Advantage for my stay, I thought about it. Not interested in an enrollment, though, I was told that I could use the program once and cancel. Which I did so right after my stay. And they left my account alone for one month then started charging me again behind my back, without my knowledge.
My complaint is almost the exact same as that of another customer on a complaint site, who worded the next part of my experience so well:
"Unbeknownst to me my checking account continued to be accessed by a company calling itself Great Fun. Because of the name I did not immediately pick up on the fact that they were continuing to bill me in spite of my cancellation. For several months I continued to receive checks in the mail which I didn't sign because on the back in very small print it said that endorsement of the check would obligate me to a membership."
This is true in my case as well, except not only is Great Fun, a service for which I had never signed up or used or even heard of, billing me but also Travelers Advantage is taking the same amount as Great Fun at the same time from my bank account. This means that instead of just one or the other charging me $12.50 every month, it is both of them charging me that much each, $25.00, SIMULTANEOUSLY. EVERY MONTH. I didn't initially see this and called once again in June to cancel and get a refund.
I was told that I had actually never called in February and that I needed a confirmation code for them to believe me, which I was not given the first time I called to cancel this service. So, now I was being told I was a liar. The representative danced in circles around my words so that anything I could possibly say would not make a difference to the situation. He told me they canceled my membership and would still not refund me. I STILL GOT BILLED AGAIN IN JULY! I have my bank statements since January to today to prove it.
Now my checking account, because I knew I was low on money the past few months I left it alone and didn't use it, is in the deep negative. I need a refund of my money if I even hope to eat any time soon since I am a full time college student who is on my own and has no money, especially now.
TWICE have I called and canceled these services and STILL I continue to have my money stolen from me, and no one will give me a refund despite the fact that the only- first and last- time I had ever used this service was the one single time after which I promptly canceled in February.
I WILL seek the help from any others who have been scammed, my legal advisors, the attorney general, AND the Better Business Bureau if something is not done. I am still a customer (apparently) and have been treated unfairly. Things here definitely do not smell right.