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4.2 5 Reviews 8 Complaints
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TodayTix Reviews 13

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12:00 am EDT

TodayTix An Exceptional Ticketing Experience with TodayTix

If you're looking for a seamless and user-friendly ticketing platform, TodayTix is the way to go. With a wide range of shows at affordable prices, this platform truly stands out. The customer service is exceptional, with representatives like Nancy going above and beyond to assist customers in various situations. Whether you're a theatre enthusiast or a casual goer, TodayTix offers a fantastic experience that keeps customers coming back for more.

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11:35 am EDT
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TodayTix Harry Potter Melbourne

Best seats in the house very lovly peopel on the phoen gald to have phone this sight tryed buying tickets the other was and cost more and very bad seat love TodayTix

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1:28 pm EDT
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TodayTix Strangely, as of 2022 June 25th, when I enter the lottery for Shakespeare in the park, I get an email stating that I

Strangely, as of 2022 June 25th, when I enter the lottery for Shakespeare in the park, I get an email stating that I entered, but never get an email that tells me the result. While I always expect that I didn't get it, I am not going to wait for three hours to get my results. So much for TodayTix

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  1. Pros
    1. Broad ticket selection
    2. Exclusive rush offers
    3. User-friendly mobile app
    4. No hidden fees policy
    5. Reliable customer service
  1. Cons
    1. Limited geographic reach
    2. High service fees
    3. No loyalty rewards program
    4. Limited last-minute inventory
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TodayTix I am not satisfied

I am not satisfied. When I purchased through ***, I chose the date, time, and seats for a show. Immediately after making the payment, I received an email confirmation without seat numbers. The TicketTx email confirmation arrived almost a week later and still did not include seat numbers. I don't think I received a discounted fee. I will only receive the seat numbers 12 hours before the show, which is extremely unreasonable. There is also no information on how to collect the tickets. I will not use this service again unless I receive a satisfactory response.

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TodayTix I accidentally purchased tickets to the wrong musical in ******

I accidentally purchased tickets to the wrong musical in ***. I actually wanted to see the *** show. I contacted TodayTix through email to inform them of my mistake. They provided me with a voucher, but unfortunately, it doesn't work. I attempted to use it before the expiration date, but I kept receiving an error message stating that the voucher was invalid or expired. I reached out to TodayTix again and received the following response:

"Hello,

I apologize for the difficulties you are experiencing with your exchange voucher. Here are some common troubleshooting tips that usually resolve any issues:

- The voucher must be applied to the same show.
- The voucher must be applied on the site specified in your exchange voucher email.
- Exchanges have short validity windows, so please check the expiration date in your exchange voucher email.

I hope these tips help you resolve any issues you are having with applying the voucher. Please don't hesitate to reach out if you need further assistance.

Kind regards,
*** | *** Services Manager"

The problem is that the reason I requested the exchange voucher in the first place was because the show I wanted to see is in ***, not ***. Therefore, it cannot be the same show since the *** musical in *** was not available on their website. I even tried using the voucher for another show on the site, but it still didn't work. I need help. Vee.

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TodayTix Complaints 8

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11:10 am EDT
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TodayTix When I was trying to buy tickets for a Broadway show, I accidentally clicked on an advertisement for a ticketing

When I was trying to buy tickets for a Broadway show, I accidentally clicked on an advertisement for a ticketing company that turned out to be illegitimate. I bought my tickets from this company called TodayTix at a higher price than the official Broadway ticketing platforms. I was able to choose the section I wanted, but in the confirmation email, I found out that I wouldn't receive the tickets or seats until up to 2 hours before the show. After this happened, I realized that the person I was planning to give these tickets to for Christmas already had plans on that date. I asked for an exchange to a different date, but all they could offer was to send the tickets to a friend or family member a few hours before the show. This cost me almost $400, including a $50 surcharge per ticket. I contacted them multiple times, but they stopped responding to my emails. They don't have a working phone number either. They claim that my tickets have already been purchased, but I can't have them until the day of the show, which makes it impossible for me to resell them to anyone I know. So now, nobody can use the seats, and I'm out $400 that I can't afford. I also can't even buy a new gift for this person. I believe the company is lying to me about having my tickets, and they won't explain why the high surcharge has disappeared from their website. I've never been so disappointed with a business, and it's not only a problem for me but also for the performers who will be performing to an empty theater.

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Rubelzon
Mar 24, 2024 7:50 am EDT
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On 1/20/22 I purchased 2 "rear orchestra" tickets for the show Dear ***, $243.00. I chose "rear orchestra" and not "side rear orchestra" which was an option, expecting to be seated in the "rear orchestra" section. On 1/21/22 I received my tickets, and my seats were Row M seats 23 and 25. Those seats are at the outermost side (with the exception of one seat), of the "side orchestra." I called the company and was told that the tickets I bought were "side rear orchestra." I reported that I purchased the "rear orchestra" and not "side rear orchestra." I provided proof of both 1) my purchase of "rear orchestra" and 2) that there is an option for "side rear orchestra" to confirm that there is a difference between the two that was not honored. Because the show is today I needed to purchase additional tickets as the ones purchased from TodayTix were not the ones I thought I was procuring. I am requesting a full refund (not a voucher).

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TodayTix I purchased tickets through todaytix app to a Broadway show of West Side Story for April **

I purchased tickets through todaytix app to a Broadway show of West Side Story for April ***. Because of the corona virus broadway is shut down. Todaytix offered me a voucher but I want a full refund

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B. Von
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TodayTix provides misleading information to consumers. It states that it will help purchase tickets to Broadway shows at discounted rates, but fails to inform consumers that once the purchase is complete there is no avenue for refunds or exchanges under any circumstances. The app is misleading when purchasing the tickets based on the layout of the calendar when purchasing tickets. There are two resolutions requested - that the company be informed of the misleading booking system utilized and that there be some sort of consumer resolution system for refunding or exchanging items that is not identified at the time of purchase. It needs to be EXPLICITY stated that once purchased, customers cannot under any circumstances have tickets refunded or exchanged.

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TodayTix Purchased a ticket yesterday for the same day to Waitress

Purchased a ticket yesterday for the same day to Waitress. I realize afterwards the date was for today Monday Nov 15, which I cant make due to a conflicting medical appointment. I could not get anyone on the phone and wrote them Immediately. Still have not gotten a response and have included confirmation they received my request. The problem should have been solved by a simple exchange. But they are taking advantage of the pandemic to create policies unfair to customers

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Is TodayTix Legit?

TodayTix earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: TodayTix stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights TodayTix's reputation as a trustworthy leader in their field. Customers can rely on TodayTix's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for TodayTix. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 87% of 8 negative reviews, TodayTix is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

TodayTix has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of TodayTix's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Todaytix.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Todaytix.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for TodayTix have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up TodayTix and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Todaytix.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from TodayTix.

However ComplaintsBoard has detected that:

  • TodayTix protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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TodayTix On May 23rd I paid for a virtual show

On May 23rd I paid for a virtual show. Alex N show for June 6th. I sent an email on the 6th saying I had not received the link to the show. After the 6th they said they sent a link which was too late for the show. I kept sending emails requesting a refund. Now this is where it gets weird. They said I did not give them my correct email address. I know that is not true because I saw a virtual show with them in the past and also I constantly get promotions from them via email. The cost for the show is $25.00. I would like a refund .

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TodayTix I have contacted Todaytix to resolve an issue regarding a cancellation of the show "The Lehman Brothers" on April ** in NYC

I have contacted Todaytix to resolve an issue regarding a cancellation of the show "The Lehman Brothers" on April *** in NYC. The show was cancelled due to corona virus outbreak and the company became aware this fact on March . It took me several emails to finally reach an agent who finally told me that I cannot get a refund until the company issues a "Premium Voucher". After the company issues a voucher, I have to email them within 10 days to receive a refund instead of the voucher. Finally, on April *** Todaytix issued a voucher, after 3-4 emails back and forth. Well, after that I sent 3(!) emails asking for a refund instead of this voucher and I got no response. They are just ignoring my emails. Buyer beware! They are in the business of stealing customer's money.

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TodayTix Our order *** was canceled today due to "We regret to inform you that the performance unexpectedly sold out of availability in your

Our order *** was canceled today due to "We regret to inform you that the performance unexpectedly sold out of availability in your desired section and price point. Please check the TodayTix app or website for updated availability. We appreciate your understanding, and look forward to welcoming you to the theater soon." Our tickets were 100% Authentic and Guaranteed as quotes in an email from the vendor. "All tickets purchased from TodayTix are 100% authentic and guaranteed. All sales are final. There are no refunds or exchanges." The TodayTix Terms of Service also state: "In the extremely rare event that we cannot fulfill your order, we will contact you within three business hours." We were notified of the inability to fulfill our order 104 business hours past our order time which is a violation of the Terms of Service and the "100% Authentic and Guaranteed" claim on our tickets was not true. Please update terms of service and remove invalid guarantees.

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TodayTix Hi ComplaintsBoard.com, my husband and I purchased tickets to go see 2 Broadway shows (order *** and ***) with our families

Hi ComplaintsBoard.com, my husband and I purchased tickets to go see 2 Broadway shows (order *** and ***) with our families. Amidst the global pandemic and how the situation is evolving in the tri state area in the last few days, which saw cases rising at a very high rate we do not feel comfortable attending this performance. One of these performances (Moulin Rouge) had to cancel their show yesterday and today due to a positive covid case in the company! There are thousands of positive cases popping up everyday and the chance that an asymptomatic person is at the show is just too high at this moment. I cannot afford my family getting sick, and it's defiantly not worth the risk to go see a show in the current situation.We reached out to today tix asking for a refund and we were told to try and resell out tickets to friends willing to go see the show. Covid is no joke and with elderly family members coming with us to see the show the risk is just too high. We are asking a full refund as a voucher would just simply postpone something that is out of everyone's control.

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TodayTix Purchased 2 tickets to a show through todaytix, got a confirmation email, and after a few seconds got another confirmation email

Purchased 2 tickets to a show through todaytix, got a confirmation email, and after a few seconds got another confirmation email. Didnt pay attention as I believed it refers to the same order. Only after seeing on the credit card that I was charged twice by them, I wrote them and they answered that I made two separate (but identical) orders. Which is not true at all - there is no way I could have placed another order in less than one minute (the time difference between the two confirmation emails). Only the processing time is longer and Ill have to choose the show, the day, the sitting area, my information.. its impossible for me to do so, also why would I? The two orders where completely identical.. obviously a technical mistake of some sort.Todaytix keeps claiming Ive made two separate orders and at some point stopped answering my emails.. didnt explain to me how it would be possible for me to place two orders is such a short amount of time.Also second email with confirmation number far less visible than the first! Didnt even realize in real time its a different order.The credit card used is foreign and I cant dispute.Each order was in the amount of *** dollars and I would like a refund in this amount.

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About TodayTix

Screenshot TodayTix
TodayTix is a mobile app and website that provides convenient access to theater tickets worldwide. The platform aims to make theater accessible and affordable for everyone by offering tickets at discounted prices. TodayTix partners with numerous respected theaters such as the Metropolitan Opera, the Public Theater, and the Roundabout Theatre Company, to provide customers with a diverse range of shows and performances.

Using TodayTix is incredibly easy and accessible. All customers need to do is download the app or visit the website, select their desired show, and purchase tickets with a simple few clicks. The platform also provides useful information about the shows, including reviews, seat maps, and dress codes to help customers make informed decisions.

What sets TodayTix apart from other ticket providers is its commitment to user-friendliness and convenience. The app and website are designed to ensure that users can quickly and efficiently find their desired show, select their preferred seats, and check out with little hassle. This means that customers can spend less time worrying about logistics and more time enjoying the show.

Another notable feature of TodayTix is its lottery system that provides customers with the opportunity to win discounted tickets to popular shows. The lottery system is a great way to access sought-after shows that may otherwise be sold out or too expensive for some customers.

In summary, TodayTix is a reliable and straightforward platform that makes it easy and affordable for everyone to access the world of theater. Through its partnerships with a wide range of theaters, its user-friendly app and website, and its unique lottery system, TodayTix provides customers with a hassle-free and enjoyable ticket-buying experience.
How to file a complaint about TodayTix?

Here is a guide on how to file a complaint about TodayTix on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with TodayTix in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with TodayTix. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint about TodayTix on ComplaintsBoard.com.

Overview of TodayTix complaint handling

TodayTix reviews first appeared on Complaints Board on Apr 17, 2023. The latest review An Exceptional Ticketing Experience with TodayTix was posted on Mar 27, 2024. The latest complaint I purchased tickets through todaytix app to a Broadway show of West Side Story for April ** 2020 was resolved on May 02, 2023. TodayTix has an average consumer rating of 5 stars from 13 reviews. TodayTix has resolved 7 complaints.
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  1. TodayTix Contacts

  2. TodayTix phone numbers
    +1 (855) 464-9778
    +1 (855) 464-9778
    Click up if you have successfully reached TodayTix by calling +1 (855) 464-9778 phone number 1 1 users reported that they have successfully reached TodayTix by calling +1 (855) 464-9778 phone number Click down if you have unsuccessfully reached TodayTix by calling +1 (855) 464-9778 phone number 0 0 users reported that they have UNsuccessfully reached TodayTix by calling +1 (855) 464-9778 phone number
  3. TodayTix emails
  4. TodayTix address
    64 Wooster St Fl 2, New York, New York, 10012-4350, United States
  5. TodayTix social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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