Great Expressions Dental Centers
Reviews and Complaints

Great Expressions Orthodontic Care in Roseville, Michigan ruined my smile, they refused to remove the braces until I signed a waiver. The waiver is to prevent you from suing them. I followed their instruction but, in the end my teeth look extremely uneven and misaligned. NICOLE SIERRA OLDS is seriously the worst orthodontist. Please save yourself a ton of money, time, and heart break. Find a different Orthodontist.

This place is a joke and completely unprofessional! Took my 8 year old there for (what I thought) was an extraction of a tooth that was chipped and causing his great pain. When I made the appointment over the phone I was very clear and stated "he had an appointment there last week to which o was advised he needed 2 teeth pulled, one on each side, and the one tooth that my son complained to the dentist about hurting him, was due to it having an exposed nerve. Then she said he also need another filing." I told the lady on the phone I needed to make an appointment to have the tooth on his right side pulled asap because he was in severe pain each time he ate. Went to the appointment 3 days later and no one came out to verify what they were doing that day, they just said "ok mom, we are going to take him back and get started" so I assumed they knew what they were doing... Big mistake! 2 hours later they had pulled the other tooth, (left side) and did a root canal with a crown on another tooth! They didn't even pull the right tooth, the entire reason I was there! And I didn't go there for a filing either! I already had another appointment for that at a later date. Talk about furious! All I got was "I'm sorry, there must have been a mix up on his paperwork, it said we were doing everything on his left side today" I willnever trust my cchildren's teeth to this place again. I found another dentist and had the correct tooth pulled but best believe I in he process of writing a lengthy email to the BBB and the corporate office as well as making sure my sons story is put out there for all to see. I would not be surprised how many other kids this has happened too.

PLEASE REPORT THEM TO THE HEALTH DEPARTMENT IN TALLAHASSEE THE MORE COMPLAINTS THE BETTER
[protected], EXT. 8320 MS.LAUREL WESBROOK
SHE IS PRESENTLY WORKING ON THIS COMPANIES COMPLAINT

The most unprofessional dental care I ever knew. Receptionists are very rude, unhelpful...Very disappointed. Wouldn't recommend Great Expressions to anyone.

FRAUD! FRAUD! STAY AWAY PLEASE! I WAS WORKING THERE...LISTEN (DENTAL ASSISTANT)
I WAS A DENTAL ASSISTANT AT DENTAL HEALTH GROUP/GREATT EXPRESSION DENTAL IN SOUTH FLORIDA. IT WAS TRAUMATIC FOR ME GOING TO WORK EVERYDAY. I WAS ALWAYS AFRAID THE NEWS MEDIA WOULD COME SOMEDAY AND EVERYONE WOULD BE ARRESTED. THEY OVER CHARGE THE HMO PATIENTS AND THEN BILLED ADDITIONAL FEES. EX. ALL PATIENTS ARE BILLED FOR CROWN PREP, BUILD-UP AND LAB FEES THAT IS THE RULE. MOST TIMES THE PATIENTS HAD TO PAY ADDITIONL FEES OUT OF POCKET WHEN NO BUILD-UP WERE DONE. IF YOU THE PATIENT IS HAVING A SIX UNIT BRIDGE DONE, YOU ARE LITERALLY CHARGED TWO LAB FEES. THEY CALL IT REHAB CASE. HERE ARE THE CODES! 10102 FOR REHAB CASES AND 10166 FOR A REGULAR LAB FEES. THE ASSISTANT WHO ARE THE TREATMENT PLAN COORDINATOR (CRAZY IDEA...HOW CAN ONE DO BOTH) ARE TOLD TO CHARGE $195 UPGRADE FEES REGARDLESS OF FEES, A TOTAL OF ABOVE $320. AS FOR FILLINGS FEES 1 SURFACE $85, 2 SURFACE $105 AND 3 SURFACES $125. THIS RELATES TO ALL HMO CASES. OK! TO GET AWAY THE ASSISTANT IS ASKED TO APPLY $40 TO THE ONE SURF FILLING AND $45 TO A DESENTIZING AGENT(NO SUCH IS EVER AGENT IS EVER PLACED) PLUS A $0 MISC RESIN POSTERIOR(THIS IS A DISTRACTOR...THIN NOTTHING IS $0 IN THE COMPANY). THEY CANNOT WITH PPO CASES BECAUSE THEY ARE ONE SET FEES. AS FOR YOUR SRP SCALING ROOT PLANNING AND GROSS DEBRIDEMENT I HAVE SEEN THE DOCTOR CHANGE NUMBER FROM 3MM TO 4MM JUST SO THEY CAN GET PAID MORE FOR GROSS DEBRIDEMENT OVER PROPHY. BE AWARE !BE AWARE BE AWARE!
I AM TRYING EVERYTHING TO EXPOSE THAT COMPANY...IT IS A FRAUD!

I went to Great Expression for a general cleaning, it turned into a deep scaling, that resulted in a root canal, that went wrong, that has now resulted in an extraction that they claim they are not qualified to do. I thought the first thing you are taught in dental school is to pull the tooth. They presented the bill to me while I was in the chair mouth wide open. STAY AWAY FROM GREAT EXPRESSION, GET BETTER SERVICE FROM A GAS STATION

I went to great expressions in cape coral florida on del prado s. I called them due to in nov i went in for a routine cleaning and they said i need a scaling on my back top 2 teeth and that they were infected. I was not in pain until i left there. I have had an infection since the messed with my mouth. My md has me on antibiotics since nov. I called yesterday and they said come in at 2pm. I told them to keep my 2 pm appt unless i cancel it. I went in at 2pm and the lady at front counter said she is the one who talked to me on the phone and she decided she did not want to schedule the appointment and they will not see me. A girl in the waiting room told me her temporary filling fell out in 2 days. This company does ### work, they are rude and rip people off.

RUN RUN RUN! I wish I had read these reviews before I walked thru the door. I have never felt more ripped off in my life. I have become increasingly frustrated with the Great Expressions Dental Center, Fayetteville, GA office. Prior to scheduling an appointment for my son, I called and made the receptionist aware we had found Great Expressions Dental Center on the Met Life site. (The in network dental offices agree to insurance company rate.) The receptionist confirmed the office was in network for Met Life and I made the appointment. The location was and still is in network for Met Life so this foolishness should not be happening.

The office billed the insurance and the insurance paid indicating I had to only pay $40.60. I had paid $261.00 the day of service and believed at the time that it was ridiculously high considering I had just had my father’s teeth extracted and he had no insurance and it was far, far less. Repeated calls to the office to get a refund then a visit to the office resulted in conflicting statements from the employees. The icing on the cake was a call from Great Expressions Dental Center by the rudest person who tried to bully me. Then she said that I owed $147.00 more. I am even being charged for x-rays but I brought the x-rays in with me.

This has been going on for three months. Every invoice I have gotten from Great Expressions is different. It appears no matter if you have insurance or not they charge the cash price. Find another dentist unless you want to be stolen from.

These guys are scam artists and motivated solely by profit. I went for routine check up after moving to the area and they were the closest office that accepts my wifes company' dental plan so I figured give em a try. I am a busy healthcare professional but every time I get any health related service I don't tell people that I am a healthcare professional to see if they treat me differently than someone who if not knowledgeable or ignorant. The dental team here from the dentist to hygienist are solely motivated by profit and have no regard to patient care or needs. They recommended I get 5 fillings and an expensive upgrade cleaning which I didn't need since I am very aware of the state of my dental health as I have seen my regular dentist in another city for years. When I graciously refused they got angry and refused to even perform the basic cleaning that is covered by my wife's insurance plan. They insisted upon the expensive uncovered upgrade cleaning package and offered payment plans and after I refused they stated they would not be able to help me. This place is a business driven unethical practice with people who probably are paid by the amount of work they can generate. I went to a second dentists and got a second opinion not only did I not need the expensive cleaning package, I ended up only needing a small filling on one tooth, total cost $360 instead of what these guys at great expressions recommended which amounted to $4280. I can't believe this kind of unethical medical practice exists and flourishes today. Their office was packed at the time of my visit and i even had to wait 2 weeks for my original appointment. If my office operated the same way I would be shut down by the state medical board. We need to spread the word and prevent these types of vultures/bad businesses from profiting from the ignorant general public who are not knowledgeable enough about medicine and dentistry.

I scheduled a teeth cleaning months in advance and my first time to use this facility in my local community of Douglasville, GA. They kept me waiting 2 hours before calling me back when I arrived 30 min prior to my appt time. I had expressed on 3 seperate times to the staff to not perform any services for me beyond my copay and what my insurance allows and covers. They said my wait was due to them verifying my insurance. Once I was finally in the chair, they then wanted to come back and charge me for req'd x-rays which I declined and said they could get a copy of my prior year xrays from my prev dentist who was no longer under my insurance plan. They said they had to have xrays then before they could clean my teeth. I refused to pay for them and was going to exit and leave. They then came back and said they would perform the xrays at no cost and not to worry. I again said DO NOT perform any services on me beyond my copay and what ins pays for and I do not want anything but my teeth cleaned. After over another hour of sitting in the chair and her floating between me and 2 other patients I had - had enough of waiting to only be given half of my teeth cleaned. I had been more than patient with this office staff. I got up out the chair paid my copay and left the facility without ever seeing the actual dentist and vowing I would never return to this place again. Here I am months later fighting bills that started arriving within 30 days of my Dec 2013 appt. First bill was over $800 which included billing me for the xrays that I declined and said I was not paying for while sitting in the chair. The local office mgr says there is nothing he can do about it and to contact corporate. He would only speak with me once. The second time he would not even speak about a solution and hung up on me. Corporate has never get back to me in 3 months of trying to contact them. I have since filed complaints with the insurance provider, BBB, State/Local Board of Dentistry, and the State Licensing Board and tried to file a complaint (which they will not accept) with the Amer Dental Assoc. Here I am into month four and just received another bill from Great Expressions. I never authorized or gave them permission to perform ANY service on me beyond my copay. Good luck to you if you go to this facility. I hope no one ends up fighting bills for services that I knew I could never afford to pay. I wish I had never given this place a try for a simple yearly teeth cleaning.

Terrible. Went there two years ago and I felt as though I was being thrown to use car salesman's. They kept bothering me to buy this and that, and told me there was this and that wrong with my teeth, and I needed to get crowns. Which I came to find out, they were just fine. It made me feel uncomfortable that they were judging me being cheap for not wanting to take care of my mouth. When it came down to cleaning my teeth, the lady stated that she was too busy, had to do this child's teeth first, and to make an appointment for another time, as I was not schedule for a cleaning apt. Um...whenever you have a yearly exam, does that not count cleaning? I refused, as I had to go out of town, and my time was just as valuable, if not more, than some grade school kid.

Tried it again, called to make an apt a year later and the receptionist stated that I was not listed in the computer. I hung up, and called again a few days later, and they found my name in there. Went to apt when it was suppose to be, got to the front desk, and they stated it was not until the following week!

Unprofessional! RUN!

This dentist is ###. I have PPO insurance that covers 100% of preventative care. They tried to charge me $120 for a cleaning when another dentist told me a cleaning was $90 without insurance which I would not let them get away with. They also charged me $25 or my 100% covered x-rays. They try to trick you by saying a bunch of big words.

I have a crown done about 3 moths ago and it felt off in two peace, also i have a root canal and another crown i have to came back many time to fix something about it, i think they are very expense and horrible dentist. I never recommended great expressions to anybody they have not clue what they're doing... Bad, Bad, Bad! They charged ridiculous $$$ very expense.

I have been a patient of Dr Apple at the 1st street south office since 1983. He sold the business to Great Expressions.
My employer changed insurance compainies in 2011. I made a copy of my new card and mailed it to Great Expressions right away.
In February 2012 I went in for my six month cleaning. Was told I needed a Crown. I asked if they had cleared it with my insurance
company, and was told not to worry everything was ok. Went in the next week and had the Crown installed. You guessed it! The
insurance company turned it down because I had not been with them six months. Great Expressions admitted it was their fault.
I have tried to reason with them. Agreed to pay for half of the $964.00 invoice. Have sent them registered mail. They will not answer
it. All I get is a past due statement every month.

Wow...I cant believe how many complaints I have seen...I had incredible pain on my right side tooth area...called and made an apt ...I went into great expressions for a 5pm apt...a half hour went by still not in to see anyone...so I asked the receptionist how long she said that i was next...well she lied...i was not next and someone else got called back...then 1 hour went by and I asked for the mgr...the girl didn't get me the mgr..but said it would be 5 more minutes...well you guessed right ...1 hour and 5 minutes went by...I still wasn't in...so i walked out...called the mgr...she was so not helpful in customer service at all...I wonder how she got the job...and I asked for the dentist to call me...she said the dentist does not talk to customers...wow...that is such horrible customer service...its a wonder that they are even open...RIDICULOUS!

Here is a letter that I am mailing to corporate:
To Whom It May Concern:

I am writing this letter to inform you of how disappointed I have become with Great Expressions. My family and I have been using Great Expressions for some time now (at least 11-12 years) along with your Orthodontics department. Offices located in Newnan, GA and Fayetteville, GA.

The first time I had issues with the Orthodontics department located at 570 W Lanier Ave #2, Fayetteville, GA 30214. My daughter, Autumn, had to get an expander and then braces on her top teeth. I paid the up-front $500+ dollars and left my CC on file for them to us to charge $100 per month to until treatment was paid off. I can recall about 3 different times (not consecutive) where I received letters in the mail stating my account was about to be turned into collections because of non-payment. When I called the office and told them my CC was on file, they claimed it wasn’t. I told them, I do not understand how you go a few months charging the card and then all of a sudden it’s no longer there. That and the fact that my daughter saw 3 different Orthodontists within a year because others either transferred or quit.

Now, on to what really has me disappointed and ANGRY. My kids have been going to the dentist every 6 months since they were 18 months old (they are now 15 and 11). Their last appointment with Great Expressions in Newnan, located at 38 Jefferson Parkway, Newnan, GA 30263, was in February 2016, at which time my son (15 yrs. old) had a set of X-rays done. I was told that he had NO cavities and everything was fine. Their next appointment was supposed to be Thursday, August 4, 2016, however I received a call stating that they needed to cancel those appointments as they no longer had a dentist (he apparently quit). This is not the first time that my appointments have been cancelled due to no dentist…it happens way too often. So, I decided to find us a new family dentist because I was tired of all of the appointment cancelling and stating I owed money, when I didn’t, etc.

My kids first dental appointment with the new dentist was on Tuesday, August 2nd. My son (as mentioned above who received x-rays at your practice in February 2016 and the dentist stated everything was fine) had another set of x-rays done by the new dentist. My son has 8 cavities, 2 of which are so deep and may require a root canal (all of which are on teeth that your practice had filled at one time). You cannot tell me that within a 6-month time frame my son went from having nothing wrong to having 8 cavities with a possibility of 2 of those being root canals.

So now, not only am I going to have to put my child through dental work that could have potentially been prevented by your practice, I am now going to have to come up with money I DON’T have to get his treatment taken care of. I believe all of this is in part to your practice (dentist) being negligent and not doing enough to prevent this from happening.

We loved all of the staff at the Newnan location and thought our dental health was very well taken care of, but I see now that this is not the case. All I can do is hope that this is not and does not affect any more of your patients.

Thank you for your time and understanding!

I went to Expressions Dental in O'Fallon, MO the other day as a first time patient cuz I had a tooth that's been killing me. They said it was abscessed & sent me home with no antibiotics & said come back next week. The dentist bullied me b/c I said I'd rather extract a dead tooth rather than save it. It's in the way back, its not like it's in the front. So anyways, that same day, I also had a regular cleaning with them. And I've had cleanings before in the past, but never have I had this before. A day after my cleaning, my gums were red, inflamed & have abscess sores & it feels like my jaw (on entire right side of face) has been bruised. I can't even open my mouth w/o extreme pain & I can't eat or sleep. Never go to this place. It's bad! They also said that I needed 9 crowns to cover up my silver fillings when they are just fine. Don't fix what ain't broke.

The office billed the insurance and the insurance paid indicating I had to only pay $40.60. I had paid $261.00 the day of service and believed at the time that it was ridiculously high considering I had just had my father’s teeth extracted and he had no insurance and it was far, far less. Repeated calls to the office to get a refund then a visit to the office resulted in conflicting statements from the employees. The icing on the cake was a call from Great Expressions Dental Center by the rudest person who tried to bully me. Then she said that I owed $147.00 more. I am even being charged for x-rays but I brought the x-rays in with me.

Great Expressions Orthodontic Care in Roseville, Michigan ruined my smile, they refused to remove the braces until I signed a waiver. The waiver is to prevent you from suing them. I followed their instruction but, in the end my teeth look extremely uneven and misaligned. NICOLE SIERRA OLDS is seriously the worst orthodontist. Please save yourself a ton of money, time, and heart break. Find a different Orthodontist.

At my employer we had open enrollment in Nov I had just changed to Great Expressions in Farmington Hills Mi when before I could schedule a proper appointment I woke on Dec 9 to find my jaw swollen around the jasmine but I had no pain because at the time I was being treated by my primary care doctor for sciatica in my lower back and had taken my prescription for that. I dropped off my child to school and proceeded to work where in 2 hours time the swelling now is all the way up my cheek to under my eye. I called GE the person on the line told me sounded like I had inflammation building up and I needed to take a Motrin and come in at 4pm that day because then they would have space for Me to be seen by the dentist I left work now I am starting to feel strange)went and got my son in case I needed a driver and went to GE The Entire office was flabbergasted at the distortion of my face.I was x-rayed and evaluated told my tooth was infected and cracked under the gun and needed to be extracted. I was given a 7 day supply of Pennicilln and told to take these with Motrin, stay off the next day (friday) to get some rest to let the antibiotic work and come back in a week which was the following Thursday and they scheduled me for an extraction at 4 (dec 16) well I did as told came back the following Thursday I begged for gas before the procedure but was refused so it was just the nasty red stuff and the numerous shots to numb me.Then the fun began the dentist was all in the chair with me trying to extract my tooth Finally after much "yanking and pulling" and tears from me (because she killed my soul) she got it out in 3 pieces 2 of which I was wearing that my son recovered from my sweater.I left the office went back to work the next day but I had left FMLA forms to be filled out Instead of the dentist doing the form the clerk did them and said I didn't have a serious condition (?) I went to the office to ask about it Didn't You Guys say I had an infection--yes. Didn't you guys give me a 7 day regiment of Penicillin---yes. Didn't you Guys say the infected tooth had to come out---yes But your form doesnt qualify you for FMLA ---Whattt..They called my company medical dept who went over the form with the clerk who still didn't understand and said The Dentist doesn't do paperwork so it will never be seen by the Healthcare Provider i.e Dentist who actually did the work? ? I see I may need a Lawyer RUN Don't Walk Run Away from Great Expressions!

M

After my check up with Dr. Chawla in Lehigh Acres Fl. I was told I needed 4 teeth pulled, a bridge and at least 5 more root canals and crowns. Plus the painful periodontal work on my gums. This totaled way over $10, 000 with co-pay. So I got a second opinion. None of my teeth needed to be pulled! I may need one root canal and crown but its not likely. Great expressions said that my fillings were lifting up on my 3 bottom left molars and that they all needed crowns and root canals. The second opinion dentist said that there is absolutely nothing wrong with the fillings and that nothing needed to be done to these teeth at all, they are in great shape. Great expressions said I had peroidontal disease and my pockets were all 4's and one 5. The 2nd opinion dentist greatly disagrees, after checking my teeth, the results were all 1, 2, 3 - no periodontal disease. Great expressions also failed to find a cavity which I even knew was there. The result -- Great Expressions wanted me to get 8 needless root canals and crowns! They wanted to ruin 8 of my teeth! Do not trust any of these dentist office chains, no matter what the name is, they all do and say the same thing.

I just had exactly the same experience with Great Expressions Dental. While sitting in the waiting room, I was subjected to 30 min. of a repeating loop of oral cancer horror stories on their TV. When I was taken into the exam room, an assistant pulled out some $50 fluid (not covered by insurance) that is used to test for oral cancer and was practically pouring it down my mouth before I could put my hand up to stop her. I declined the test and received a lecture about how my health is priceless and I really should go on with the test. After endless x-rays, the dentist came in a examined and found dozens of problems with my teeth. He wanted to do a deep cleaning (where they pull the gums away) and put sealant on ALL my teeth and all sorts of other crap. I am obsessive about my dental health, every other dentist has declared my teeth to be perfect. There is no way I need all that work done. They wanted to charge me $2, 000 for a deep cleaning, not including all the sealant that I "needed". I informed them that $2, 000 wasn't financially possible for me, so I just wanted a regular cleaning for now. They refused and said that they wouldn't give me anything but the $2, 000 cleaning. I told them I was getting another dentist. I fully agree with the complaint above. Find another dentist and stay away from these guys.

place is dirty, filthy and old the board of health needs to shut them down.
unacceptable for a dentist office!
the office manger is rude and nasty
dont go there..
there are plenty of better dentist for your children!
and your self
I was there on 05/16/2016 so this is recent

wait time is 2 hours at least

they should call it disgusting expression!

Great Expressions Orthodontic Care in Roseville, Michigan ruined my smile, they refused to remove the braces until I signed a waiver. The waiver is to prevent you from suing them. I followed their instruction but, in the end my teeth look extremely uneven and misaligned. NICOLE SIERRA OLDS is seriously the worst orthodontist. Please save yourself a ton of money, time, and heart break. Find a different Orthodontist.

Beware! Beware! Took my daughter here to get her teeth clean and they stated she had 5 cavities and would need atleast 2 crowns. Took my daughter to another dentist for a second opinion and guess what, they stated all of her teeth were fine. Saved a lot of money getting a second opinion. Once I mention the name Great Expressions... The dentist immediately stated that they were know for giving false information.
I guess they needed to make their quota for the month... Stay away

Been a patient since 2013. Stupid, yeah, I know that now. Spent $14, 000 and mouth is in worse shape than before. Just found out from 2nd opinion Endo that I need 4 root canals that GE should have caught and treated before they cemented the bridges on. BTW, originally I did not need all this work. It seemed like every time after my appt, another new problem would develop. I am so confused. It's been 3 years and 3 dentists and they WON"T give me my records.
Is there a class action I could join? I'm in FL.

Great Expressions in Jonesboro, GA is horrible. I west to get an exam and x-ray and was told I have 13 cavities...which cant be true...I believe its about money as well Dr. Smith didn't take time to exam my teeth well barley touched them and didn't refer to the x-ray at all...extremely disappoint about visit and money I LOST

Thank you so much. I went for a consultation and the dental hygenist tried to stick me with a big bill. I started asking questions because I went based on a referral. I was told I needed other things. I was referred to one doctor, but when I went the doctor was no longer at that location. When I went due to pain from the crown put in, the doctor is no longer at the location. The dentist I saw today did stay in the room five minutes. This dental office is out for money. RIP OFF. Downtown Decatur Office.

I am very unhappy with this company. I had a horrible experience. Not only do they still money by recommending unneeded procedures they also still your money by lying in their billing department. My insurance statement says one thing and their bills say another. They also NEVER call you back. Told me they would call back in 10 minutes back in July and what 5 months later no one has yet to call. Don't worry though, I have called them plenty of times. Took YEARS to get some answers on this problem.

I had a bad experience at Nanston in Decatur. They were charging my account for a procedure that I cancelled and refused to refund my money, when I called and tried to get answers I just got transferred back and forth to different voicemails and no one returned my calls. Nanston SUCKS I would not recommend anyone go there and I am unhappy with the procedures I did have done there.

Worst dental company ever. They are a corporation that have DMO prejudices. They are even trained in the appointment setting center to only offer DMO patients certain appointments. These guys are scam artist and give the entire dental community a bad name.

This is my experience with Great Expressions Orthodontic Care in Roseville, Michigan. I got caught in the old switch-a-roo! The original Ortho suddenly quit, Nicole Sierra Olds replaced her. Instantly, I knew this was bad news. Fast forward to the end of my treatment. I'm forced to sign a waiver, before they'll remove my braces. My teeth look terrible. I never missed an appointment, wore my elastics & brushed as instructed, & paid off the balance months before my treatment ended. I did exactly what I agreed to do prior to beginning treatment. Well, They totally screwed me! My teeth are crooked, my bite is open, and uneven. GREAT EXPRESSIONS ORTHODONTICS / NICOLE SIERRA OLDS DOES HORRIBLE WORK!

I had the same bad experience with you in Lilburn, will email j.rosealnd@yahoo.com to see how can I help or even be in apart of suit.

I go to Great Expressions Orthodontic care in Roseville, Michigan. Today (Sep. '10) I had an appointment to get my braces colors changed. Simple right? I walk in and was greeted as usual and was called back to the back area. As Dr.Sierra Olds is taking out my wire, she said, "Did you know you had a loose bracket?" I answered no, stating none of my brackets were loose as of 30 minutes before, and I had eaten nothing. She took pliers and began pounding on my bracket to the point where my gum was bleeding. She accused me of not flossing because my gum was bleeding and then proceeded to tell me my bracket was bent in half, and that it slows treatment time having broken brackets. She said "I don't know how you do it, but you have managed to break 2 brackets" The first bracket I broke was never attached to my tooth, it was attached to my gum, and did not stick EVER and it came off in my sleep and I ate it. My orthodontist then lectured me about what I can and can't eat with braces (and their list is ridicules because I know for sure that a Frito will not break a bracket). Also, they forced me into having an expander and now I have an overbite on both sides so big that my teeth don't touch each other. Thanks Great Expressions for the added pain and more money out of my parent's wallets.