The complaint has been investigated and
resolved to the customer's satisfactionResolved Great Expressions Dental — poor service
resolved to the customer's satisfaction
My family had been patients of Phillip Apple who apparently merged his practice into Great Expressions.
My youngest had a crown put on his baby tooth approximately 8 to 10 years ago. It fell off within a couple of days. They fixed it at no charge, but it should have been fair warning.
My oldest son had a tooth with a cavity several years ago. They filled the tooth. It was done improperly and he got an infection. He had to have a root canal and a crown. The tooth got reinfected in 2009. We went to another dental practice to get another root canal and the crown replaced, plus lots of antibiotics. (I heard a similar story from a co-worker in 2008 where her 21 year old daughter had a "cavity" in her front tooth, they did a filling which cause an infection leading to a root canal and crown on her front tooth. The girl was mortified. Her mother felt that everytime they went in for cleanings, they were also being told they needed extra work done).
Every time I went in for a cleaning, GE found something wrong (including filling on a tooth where most of it was bonding, I had chipped 2/3 of the tooth off at the age of 8. I thought this very strange). In 2008, Dr. Wang decided I needed a crown on my top right mid molar. I told him I did not want it, but he insisted. So I scheduled it with Dr. Apple thinking he would avoid doing needless work. I got the tooth filed down and the temporary. When I went in to have the permanent applied, it did not fit. The temp helping out tried it five times with it not fitting (and starting to hurt). Then Apple came in the room, and shoved the crown extremely hard up on my tooth. It was so painful I started crying. No apology. Just filing my stump down and sending for a crown to replace the one he couldn't fit. When the permanent crown was put on, it was extremely painful and I expressed this. Apple said casually that I should just have a root canal. I had pain in my tooth especially with drinking cold water. So I went to another dentist to have the crown replaced, and had to have a root canal done.
My husband who has had perfect teeth was told on the last cleaning that he had a cavity. He told them he would think about having it filled (after my encounter above and the fact that Wang was drilling holes in bonding, and our suspicions of their business practices). He did asked for a cap on a tooth with ridges that he did not like the feel of. The cap fell off before he got in his car. He call their office, they said no big deal. He was so angry he vowed not to go back there.
Now, after going to another dentist to get my son's and my teeth fixed from the shoddy workmanship done by Apple Dental (GE), I have gotten a bill for $180 (at the time of all services, I was given statements with no balances due and even credits). I have also been contacted by a collection agency which calls me at 8:30 on Sunday mornings and 9:00 at night. So I call the GE office to ask for an itemized copy of my bill. They would not provide it. Nor would they let me have copies of my medical records which I need to file a complaint with the state dental department.
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