The complaint has been investigated and
resolved to the customer's satisfactionResolved Grand Circle Travel — they are not cancelling trips to Mexico even with the swine flu
resolved to the customer's satisfaction
In brief, we (had) a trip planned to Mexico (in 34 days)with Grand Circle Travel, and am surpized to learn that even with all the warnings against travel to Mexico (because of swine flu) they are still preparing to go. I have talked to them and they don't feel the risk is great enough to warrant canceling travel. They must know something more than the CDC, WHO, Homeland Security, State Department and President Obama; they are all asking that non-essential travel to Mexico cease. At this time, there is a 65% penalty against our fee, and in a few days, will lose it all. Unfair. Irresponsible. Unethical. Take your pick.