Grand Canyon University [GCU]’s earns a 1.5-star rating from 2 reviews and 312 complaints, showing that the majority of students are dissatisfied with educational experience.
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poor service/lies/shady tactics
Grand Canyon University uses fraudulent tactics and lies to recruit tuition paying students. They will tell you what ever you want to hear in order to turn a profit. I started out with 3 counselors and a set graduation date. After 16 months of school, I had 9 different counselors, which were constantly being switched for whatever reason. Each new counselor would request my transcript forms, which were submitted 3 times and still not resolved to this very day. My graduation date has been pushed back dramatically due to their incompetent staff. After all of the extra classes added, I will own an extra $30, 000, more than what I was told I would have to pay. The instructors post the same feedback every week, simply pasting a generic response, rather than adding any insight. I usually have to send 3 emails just to get a response from a counselor, and the problems never seem to get resolved, only handed to other counselors. As a result of all of the lack of support, and lies, I have wasted over $10, 000 and 1 1/2 years of my time. Thanks Grand Canyon University! I am dropping out due to your greed. Hopefully I can find a university that is worth while.
The complaint has been investigated and resolved to the customer’s satisfaction.
not being taught me properly
I'm not being taught properly in school. I sure don't know most
of the time what I'm doing.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree! She should go back to High School first. I graduated with my Bachelor's at Gcu and now working towards my Master's.
Maybe you never graduated High School from the looks of your atrocious spelling and grammar. It hurts my head to try to understand what you're saying because you make NO sense whatsoever. Perhaps go back to High School and get your diploma and try to go to college then.
Hi jo42869,
Would you please contact me directly and I'd be happy to assist you in any way I can. I can be reached at ritule@gcu.edu or by phone at [protected] between the hours of 9am and 5pm Mountain time.
Thanks,
Robyn
Robyn Itule
Social Media Strategist
ritule@gcu.edu
[protected]
taking advantage of my financial aid
Where do I start? I'm suing this school for everything they are trying to take from me and everything in bewteen! With that said, I have been jerked around for the past few weeks as to when my financial aid will post. I have done everything I needed to do as far as turning in forms and signing papers. Now all I have to do is wait for the school to do their part.in the federal school system I am with the status withdrawn. Not a full time student, but withdrawn from the last school that I attended. I have been at gcu since october 4, 2010. Four weeks into class and halfway as well, I am being told that since I decided not to transfer any credits, I have to now furnish a high school transcript after being told in the beginning that I would not need one. And now I do? I was told I need one to be accepted into the school. So let me get this straight... I'm not a student in the school, but my loans and my military grants to include my pell grant came through? But because I don't have a high school transcript turned in (I tried to turn one in on the 1st of october with everything else), you are telling me I am not even a student? Yet, I am in a class. And I am responsible for paying for this class that legally, I am not supposed to be in? When my lawyer hears this one, he will laugh his coffee out of the cup! Also, I was emailed by craig lafevre the military fin aid guy. He took up a condescending tone with me throughout the emails and when I told him about him self and then kindly asked not to be contacted directly by him, he calls my personal cell phone. They don't care about you at this school. They do not keep up with the students and they do not communicate with each other about whats going on with the students. I have never been so ashamed to say I go to any school, but the funny thing is, I am ashamed for the people who work there who will eventually loose their jobs when the school gets closed down. They run a criminal operation there at the school and I will not stand for it. Nor will I let it continue. I have prayed for them day and night and even tried to say that it was not everyone there, just a few select people. But this problem is something that has spread throughout the school administration. The most important thing is getting your money. My fiance goes to the school as well and they charged her for an extra class that she is not even scheduled to take. Just so they can get a piece of her pell grant. It is a low down shame to claim to be a christian school and we find out it is run by mormons. From the last time I checked, those were two different entities. Am I wrong? I have saved every email and phone conversation. I have forwarded everything I have received and sent to the school as well to my lawyer. I will look forward to the actions the school will try to take to save their hind side. I pray that someone gets through to them. I am only one of many people who have been done wrong, but I will not let it continue to happen. Thank you for reading. Be blessed.
On top of all that this school did to me, the worse was waiting so long to process my financial aid! Not only did they wait the entire month of October before doing anything at all, but now thanks to them, I won't see my stipend check until the end of this month. That means rent won't get paid and I'll be looking for another place of residence thanks to them. Thank GCU! You guys really know how to mess with someone's future!
It is funny how everyone wants to silence those who have problems with the school Robyn. I have on tape, a financial aid counselor's statement that you as a school will take the extra money meant for our education and will keep it. I also have in document, that you as a school will keep $1170.00 of my grant money for no apparent reason because that is how it goes from what I was told during our recorded conversation. I will file suit if I do not see that money either returned, put towards my education during this half of the years term, or placed in a stipend check to go towards the rightful owner. I am not happy with the customer service you give and my lawyer has all of the documents needed to start our suit. So those are your options to silence me. Thank you and be blessed.
yeah i am sure its all the financial aid departments fault. meanwhile you failed to inform the school of your prior fa loans at you had applied for where the loan was certified and awarded thru four different online colleges prior to enrolling here. and now for some odd reason your casting blame onto the financial dept for have being responsibled for the withdrawl statues on your account... wow. perhaps you shouldve actually taken the time to read all and comprehend everything outlined within those documents bcs just maybe those go hand and hand with the schools fa policy and procedures e.i. falling out of attendance. perhaps if you decided to be an adult and assume responsibility and taken a different proactive approach to resolving your issues rather than dropping to the floor kicking and screaming this all would have been avoided.
I am currently experiencing the same trouble with my financial aid. I am already in week five of my second semester and only half of my aid has even been posted. I also had charges posted after my last disbursement that will make my current disbursement, if i ever receive it, much less. I sent a message to my finance couselor, who has been no help through the process, and found out that she no longer even works for GCU. If I don't talk to someone who can clear things up soon, I will be transfering to another school ASAP. I thought it was just me having these troubles but apparently GCU's financial aid department is just lazy and incompetent.
Kesha Mills
i don't know if im qualified in posting my problems with this school i really like this school. the only thing about it is that i failed two of the classes there and at first i was told that from my finance counselor that she would see if she could get a private loan done i didn't hear from her for a while and when she finally got in touch with me i was told that to continue with my classes that i would have to pay 3734.31. and i never got my disbursements. i did not attend this college for any reasons other than to further my education so i could provide my son who is five, a better life. if I'm wrong then I'm sorry. i don't have the money to pay the sum I am already struggling to keep a roof over our heads and food on the table.
k.wade
I have had the same problem with the school. I have referred this matter to the Attorney General in my state and I am asking anyone else having a problem to do file with their sates Attorney General.
FYI... I did find an excellent On Line School, Nonprofit, with some of the best Professors in the country, I have already finished one Graduate Program and I'm now working on My Second. Look up Nation University if you want a wonderful educational experience.
All I see here is the same crap that I put up with when I worked there. It was just a bunch of ignorant people who were in school for the refund checks instead of the education. Willful ignorance on the students' behalf. That is what happens when a university has no admissions standards and accepts anyone with a pulse...
Hi 4boyzmom,
I'm sorry that you're feeling frustrated. If you can contact me directly I will be happy to be a liaison for you and bring your matter to Ms. Nuckols directly and ensure that she fully understands your issue and is able to promptly respond to you.
Thank you for taking the time to reach out to me so I can do my best to help you.
Thanks!
Robyn Itule
Social Media Strategist
Grand Canyon University
robyn.itule@gcu.edu
Robyn, I have contacted Michelle Nucklos, 2 times and have not received a call yet. You are trying to make people believe that GCU is willing to work with the student but they are not they avoid phone calls and ignore students. I know the phone calls are supposedly recorded what they need to do is listen to those because I tell my advisors what needs to be improved. GCu can paint a pretty picture but they can't stand behind their word.
Hi SBrake78,
Would you contact me directly with the specifics of your concern by emailing me at robyn.itule@gcu.edu and I'll be happy to help you.
Thank you for reaching out to me.
Robyn Itule
Social Media Strategist
Grand Canyon University
robyn.itule@gcu.edu
I am new to GCU, but so far I have done nothing but been stressed completely out! I left my previous online college because I wanted a degree in Health Care Administration. I thought GCU would be a good choice, especially after talking with my enrollment counselor. She kept in contact with me everyday. (I should have known it was all about sales!). I started my academic year with GCU in the middle of my financial aid year. I have talked to 3 different financial aid advisers and have received 3 different stories. I'm now in the same boat as PastorGeneral804. Rent can't get paid this month and I was always under the impression that my school loans were there to help with support of living, as well as my tuition! GCU gives no regard to the welfare of the students. At my previous school, I would receive my refund check on a regular schedule and needless to say, I will be returning to them as soon as this financial aid year ends. GCU is definitely my biggest regret so far in my educational journey!
Hello Blessed82,
I apologize that you were not contacted after we spoke. I'll be looking into that to ensure there's proper follow up. Also, I'd like to connect you with the Assistant Vice President of Finance Operations, Michelle Nuckols, who can be of assistance in answering your questions regarding financial aid.
Please reach her via any of the following methods:
Office [protected]
Cell [protected]
Michelle.Nuckols@gcu.edu
I have forwarded her your initial post on ComplaintsBoard for her reference.
You can also reach me at ritule@gcu.edu or by phone at [protected] between 9a-5p Mountain Time should you require my assistance.
Many Thanks!
Robyn Itule
Social Media Strategist
[protected]
ritule@gcu.edu
charged for extra classes
I started with Grand Canyon with the hopes of attending a good Christian online school. My start date was for 10/04/2010 and I was very excited and had no issues with my enrollment counselor. Well while attending for the first week of class, the instructor was very disrespectful to me and others. I then brought this matter to my enrollment counselor and asked her what was the process of changing classes, everything went fine, her supervisor took care of things and I was able to change my start date and my instructor under the condition that I would be charged $500 for dropping the class. I agreed, I had no problem paying that. Well, today is 10/22/2010 and my account balance looked a little funny, after my loans posted today which no called to inform me on that. I was told by another finance counselor that because I dropped the first class on 10/04/2010 another one had to added on, hello! when was I going to find this out? So now I am responsible for a balance of $1.188.00 for a class that I knew nothing about. You have to be kidding me right! After reading all the complaints against this school, I thought I would give it a try any way and now I am paying for it. I do not recommend this online school to anyone. This is not how real Christians act! If my situation is not dealt with I will be another Grand Canyon student filing a suit.
The complaint has been investigated and resolved to the customer’s satisfaction.
That's sad since they are a 'christian' college.. heard similar stories on GCU lack of concern.
I had a similar problem. I finished up my last class for my Bachelors degree in Nursing (the last class was a capstone project). a couple of weeks later, I was looking for information for getting my diploma, when a pop-up asked if I wanted to take another class called spirituality in nursing. I said no. After another couple of weeks of not being told how to get my diploma, I called the school. I was informed that I had to take the class and that because time had passed, my financial aid would not pay. I could not afford the class so I wasn't going to be able to take it. Lisa, my academic counselor referred me to her supervisor who eventually said that they were sorry for the mix up and that I could take the class for no charge because my grades were so good she would scholarship the class. I took the class. Almost a year later, they still will not honor their agreement and refuse to let me have my diploma untill I pay for that last class. I just turned them in to the BBB and my attorney is next. Do Not attend this school!
blessed82,
Would you kindly contact me directly about your situation and I'll try to help you out. I apologize for any inconvenience you may have experienced.
Thanks!
Robyn Itule
ritule@gcu.edu
[protected]
lied about student status/lost fafsa
My name is gail yvonne christie, I was a student at GCU from 05-05-2008 through 04-30-2010 when I graduated. GCU reported me as a half time student to Federal Government lenders, when in fact I was full-time according to GCU's very own student handbook. This has caused me numerous troubles as it made my loans go into default. GCU has mis-represented itself, I have spent two years trying to resolve this issue. I need resolution immediately. I will be call the National Omsbudman regarding this issue as well as filing an official complaint with the BBB. I will continue making as much noise as possible and going very public with this error on the part of GCU.
There is no excuse for this. It is against the law to tell the students one enrollment status and then file a half-time status with the Federal lenders. That is fraud and a blatant LIE.
Someone needs to step forward and handle this situation. I will give you two hours to contact me, then I will take it to a higher authority.
I appreciate your timely response to this matter.
yvonne christie
10-14-2010
I have posted the start of my video on youtube, please check it out and feel free to post your story in the response area or upload your own video response.
http://www.youtube.com/watch?v=l3TLmKbCJQ0
I have filed a formal complaint with the BBB. Here is their information for anyone wanting to do the same:
BBB of Central, Northern & Western Arizona
(Phoenix, AZ)
4428 N. 12th Street
Phoenix, AZ [protected]
Phone: [protected]
Fax: [protected]
Email: [protected]@arizonabbb.org
Web: http://arizonabbb.org
Here is a section of the letter from GCU financial : I wanted to inform you that I have checked with our office of financial aid and confirmed that there are two types of definitions when it comes to a student’s full or part time status. The first is our internal academics definition which is the part in which you quoted the 09-10 GCU policy handbook. Therefore, internally – we defined you as full time for taking 5+ credit hours a semester. However, through the clearing house, we follow the standard Department of Education guidelines and define a graduate student as follows: Full time - 9 credit hours+; Three-Quarter Time – 7-8 credit hours; Half time – 5-7 credit hours; less than half time – 4 or less credit hours.
I am going to GCU and they have lied to me about how they do things. I was told one thing by one person then told something different by another. I am suppose to remember a conversation with a certain person which we never had. I have been lied to by 2 teachers and the disability center. Now they have my financial aid and now what for me? They try to make you believe they are honest because they are a private christian university. Well they have lied to me more then once and now they have my financial aid. my e-mail is judymann79@yahoo.com
Shame on GCU FOR NOT CORRECTING ASAP. ITS NOT HARD TO FIX
Make sure to file your complaint with the Better Business Bureau (BBB serving Central, Northern and Western Arizona):
http://www.bbb.org/phoenix/Business-Reviews/schools-academic-colleges-and-universities/grand-canyon-university-in-phoenix-az-34001345/complaints/
In 2009 I was going to attend Grand Canyon University; however, I had a change of heart and withdrew the first day of class. I was told I would have to pay apx. 500.00 for posting one day. I agreed to pay and asked to be withdrawn and the finical aid process stopped. The school did not stop the finical aid process and did not send the money back to the Department of Education. I found this out when the school attempted to file finical aid on my behalf while I was enrolled and attend another University. I have made several attempts to have the situation resolved, only to have my requests ignored, before I decide to contact the Attorney General in my State. I suggest that anyone else having Problems with this school should do the same, as, this is how the Federal Government can track, fine, and if necessary take away the schools accreditation.
lost check, no financial aid
I have been a student with the university for about 6 months now. The communication is terrible! I have been placed in classes that I didnt choose every semester. No one ever calls to keep me updated on anything, from the financial counselor to academic. I was supposed to receive my second financial aid check, which shows posted on the website, but it never came. When I contacted the financial aid dept, they told me to contact them within 21 days. This university has no sympathy or empathy for their students issues. If it wasnt for wanting a degree so badly, I would just quit all together! I want something done about it. After all, Its my money!
i got in touch with any person I could find today in financial aid office beacuse of course... andrew christensen will not pick up his phone(my advisor). The young man told me they would cancel the check and reissue. I am still dissapointed and upset. I needed the funds to purchase and laptop for my classes. I have been very inconvienced and im still not satisfied. I want to be contacted by the dean on this issue. I have to go through this every semester.
Hi Deirdrefaye,
I'm sorry to hear you're frustrated. The resolution team works with students one-on-one to help resolve their issues, while also working to effect changes so that these issues are fixed permanently.
I encourage you to reach out to us at resolutionteam@gcu.edu or give us a call at [protected] and please give us the opportunity to resolve your situation.
Thanks!
I'm so frustrated with this school..this school has the program I want but the financial aid and loans are a mess..This is my first and last semester at this college..I feel like i'm being lied to daily about my loan...the resolution team that monitor these sites sees that people are complaining about the same thing and yet it doesn't address the problem and offer resolution..How does this college gets away with this behavior
Hi Kelly,
Could you kindly contact me directly about your issue and I'll do what I can to help you in getting this resolved. I'm sorry for any inconvenience this has caused you.
Robyn Itule
Social Media Strategist
[protected]
ritule@gcu.edu
These people hold your financial aid!
I completed my master's with Grand Canyon, and until the final class had no probelms. When all of a sudden, the time came to request the transcript, and my financial aid was not posted for the last class.. I was told it would be, but it never was. Now, I am in the doctorate program, and I am in the 6th module, headed into the 7th of a class, and again, my financial aid has yet to post. I am assuming, I will complete this class owing a balance, before they get this all straightened out, and their collections department will again call me and harass me for the money that I have solidified student loans to take care of any balances. I guess they don't like responding via email, because no one calls back. This is irritating, unprofessional and unethical. All I keep thinking is, "Here we go again!" What are they doing with the money that I am required to pay back? This is the only college that I have ever had this problem with. They make you feel bad about asking about your financial aid.
The complaint has been investigated and resolved to the customer’s satisfaction.
financial aid/disbursement problems
I have been attending GCU since 2008 and completed my Master's degree within their program. But I too have recently experienced problems with the posting of financial aid and the disbursement of excess funds. It is very irritating to constantly have to look at my financial aid to see if it has posted. There is no communication if there is a problem! You have to be on watch and drag answers out of your financial aid advisor. I enrolled in the Docotral program because of a good experience with the Masters. I am seriously considering going somewhere else at this point. These "Upgrades" in the system have caused more headaches. I am in the 6 week of my current class and my funds still have not posted to my account. I was told that they should have posted back on the 19th of September. After leaving messages and sending emails to my counselor-I have no resolution. This is so emotionally draining. I received my BA and a Masters from another institustion and never had an issue with financial aid. In fact, we received all aid BEFORE classes were taken. So I know that they have received the funding from the government. Trying to complete coursework while worrying if your tutition is paid is too stressful. I have invested time and money (hey I do have to pay this back)! But I feel I am constantly getting the runaround. I just want consistency and truthful, straightforward answers. Not a constant call me back in a week! Just post my aid and I will make sure I do what I need in the classroom. I will begin searching for other programs-I'm tired.
The issue was resolved; hopefully the next financial aid period will be with no issues. I'll keep everyone posted! Best wishes.
I have experienced the same problem EVERY semester. I have been in the Doctoral program since August 2019 and every semester the aid doesn't get disbursed until 30+ days after class begins. This puts the student at an extreme disadvantage if they require transportation or materials needed by day 1 of the course. I have had two prior Masters programs where my aid would be available within 7 days after the start of class at the latest. This is extremely stressful for the student and needs to change.
Anyone ever had a problem with their pell grant not posting with your loans?
I am currently in the same exact situation. Except they said money stipend out, then 2 weeks later said that check was undeliverable. This has happened twice. Now I am to the point of getting the run around from my student counselors, which I do believe she is trying to help but her supervisor refuses to email or return calls. I have less than a year left and am highly considering just cutting my losses because it is emotionally draining to keep up with my work and their work too!. I hate this happened for you, but I am glad I am not the only one out there experiencing this.
What dose Refund - D UNSUB 2019-20 Refund - D SUB 2019-20 Refund - PELL 2019-20 mean
Hi Everyone,
My remaining funds were stipend on Jan 27, 2020. I still have not received the check in the mail. I am in Phoenix so it is not like it has to go to another state. I call and spoke to my counselor and she stated that I have to wait 21 days before it can be canceled. I am not comfortable with that because the check could be lost or cashed by someone else. Can anyone assist with this?
Mine also shows my funds were stipend on 1/27/20, and nothing. I’m in Tucson, Az so I’m not sure what the hold up is... I received my first check in October and only took a few days then. Please keep us posted if or when you get any additional information or refund. I’m desperately wait for mine as I need a new laptop!
My refund said it was sent out then 20th still nothing and can’t get any answers. Is someone else having this problem I’m in GA
Did you Ever get your stipend? I’m new to the university and am waiting on mine which was mailed 9/16 apparently! Previous universities I’ve attended sent the money to your account. I just don’t like being billed and not seeing the money! Anyone receive their money?
Yes mine was sent out in the 16th and I have not recieved it yet it's the 24th.
Did you ever get your stipend? I am new as well. My account totaled out on 10/19/21 and I am in SC. I have never had a school send a check either. It's always been to my account too. When should I be expecting it?
How long did it take after you started class?
How often did you receive a stipend check at GCU? You said you had received one in October, did you ever receive one for November or December?
Hi everyone! I started school on August 12, 2019 for my Bachelors in Elementary Education. My stipend was sent out on the 22 and I received it on the 29th of August. I now have a balance of $236 which was my refund that was supposed to have been sent out to me, but my counselor said it will be added to the next one. My current class ends on January 19th, 2020, do anyone know when will I receive my stipend or refund? It will be my second one. Also, they have this next class scheduled in February, but all the other classes are scheduled the day right after my last class ends. I’m confused!
Did u receive your second stipend yet
Hi everyone,
I started classes in June. Die to several personal issues I have missed several classes. So I get an email from GCU stating that I needed to do an exit interview. I done this and now my account says a refund and an ant in () and the date of 12/11/2019. Does this mean I will receive the amount in ()
Guys im so lost i was told the same thing my check was mailed on the 8th of october and now its the 23rd im very worried that something isn't right
I need to know when my refund will get to me. My account says that my stipend was released on August 21, 2019. I called student services because after a week I still hadn't recieved it. They said that I should recieve it any day now. 3 weeks later, still nothing! I call student services and my advisor is never available, and today I waited for 30 minutes and no one ever answered.. I just want to know where is my refund..
I’m in the same boat now. Did you ever get your refund?
Have you gotten your refund yet?
Today (9-4-10), I checked my account earlier and it said -3720 which means it's a credit and a stipend will be released soon but now it's say I owe a balance of 1186, does anybody knows what that means? Am I still getting a stipend ?
They have no idea what they are doing and look for a reason to keep/hold your money. They are holding my refund which is a credit from the VA after financial aid already paid for my classes! Just because I didn’t post for 6days. Now I have to wait until the class is over. I never got a notice or anything!
Did you get it yet
customer service
GCUs response to any type of customer service is absolutely horrid. It is enough to make you scream. They seemed to be trained to misdirect you in everyway possible, then drop your call!
It is impossible to get these idoits to resolve anything. I would not be surprised if criminal activity is occuring. It ought, at least, be criminal for them to take our money, and we never get our problems addressed, or phone calls returned.
I urge you not to do business with these idiots!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Ronald,
The University strives to help students like yourself reach their educational goals. I would like to refer you to Beth Jamison in our Academic Compliance Department to assist you with some of the concerns you have mentioned. I think she will be able to help you. She can be reached at [protected].
Thanks!
Robyn Itule
Social Media Strategist
robyn.itule@gcu.edu
[protected]
Beth Jamison
Academic Compliance Administrator
Student Disability Services
Grand Canyon University
Phone: [protected]
The longer I am associated with GCU the sorrier I am, they baited me away from another on line school with their Christian Studies program. I am so sorry I ever listened to their sales pitch. When you bring a complaint to their attention they start to become defensive and then before you know it you are on the defensive, today alone I was related to as a trouble maker...being silly! when I asked to speak to a supervisor, her reply was "She had no idea what to say".
I am disabled, they accepted me knowing this and assured me accomodations would be made to compensate for my shortcomings, now due to a technocality I have been told they need more letters from my doctors, the last letter my doctor wrote told them if they had more questions feel free to contact him on his fax line for further information.
In spite of my 3. something GPA I have been put on a scholastic probation list and after the finish of my present class I feel sure I am doomed to be expelled.
I wish I could say I don't care, I am 58 years old, and after dropping out of school to enlist in the military I just wanted to prove to my family and myself that I was capable; I suppose I chose the wrong playing field to make my big play. I hope they can live with thierselves after killing my dreams.
If you can avoid this school please go elsewhere I doubt it could be worse, and I do use the term (school) very loosely.
Ronald L Brockman Major?...Religious Studies
Signing this may not be smart, but it shows that I truely believe That I have been wronged.
Hi LLyon,
Please contact me directly and I'll be happy to assist you in resolving any issues you may have. I'm sorry for any inconvenience you've experienced.
Robyn Itule
Social Media Strategist
ritule@gcu.edu
[protected]
disbursement issues
I have been attending gcu (Online) since august 2009. I never had any issues regarding my disbursements until recently when their systems were upgraded. Some upgrade. I have to constantly babysit my own account to make sure things are applied properly and that I receive my funds, which I have to pay back mind you. The first incident that happened involved payment being applied to classes which weren’t to be charged in that quarter. Had I not noticed this, I can’t be certain what would have happened. After weeks of hassling my finance counselor (Who is amazing by the way), the charges were finally removed and I received my disbursement. I realize there is only so much my counselor can do but having to watch every detail of my account is getting tiring and frustrating. I feel like there is no consistency or order to the finance department, period. Again, I have run into an issue involving my disbursement which I was told was supposed to be sent out between week 4 and 6 of my starting class. I am currently in week 4. Now I am told it won’t be received until october because the “system” says so. Again, the “system” has screwed me. There was some sort of issue resulting in another problem with my account. With all these issues of my money being applied sporadically and awkwardly, I question the integrity of the for profit college that is handling it. I’m certainly not comfortable going forward in my studies at this college who I feel mismanages the money that I have to pay back. After this quarter, I am definitely seeking other online colleges that will make me comfortable in my choice to attend.
With the immediate help of Robin and my counselor, my issue was quickly resolved, and for that, I am very appreciative.
As a military student I have been attending Grand Canyon University for almost two years and my experience with Financial Aid has been nothing but a complete nightmare! This current semester I started a new class on October 14th. I noticed that I had been charged the regular rate for my upcoming classes and that my military scholarship had not been applied. After speaking to four different counselors including my own financial advisor and repetitive calling all ensuring me that my scholarship would be applied, needless to say it didn't get applied until the third week after constant complaints. I had a credit issued on my account on the 19th of October. Two weeks rolled by and my account still had not been changed over to a zero balance so I called Finance again and was told that because of the new system things were taking awhile but she assured me that I would receive my disbursement refund within the 14 business day guideline. One of the many lies and misconceptions told by a counselor, how is it even possible to receive my check by the 14th business day which is November 8th if here it is November 4th and my account has not even been cleared out yet! So November 5th I check my account and it is finally a zero balance so I think to myself okay I should be receiving my disbursement check within the next couple of days. I checked the mailbox for an entire week all the way up to November 13th and I still did not have a refund in the mail. I live in California the check is coming from Arizona it shouldn't take a week to receive. On November 15th I called spoke to a finance counselor to find out where my check is and he continuously tried to tell me that it showed in his system that my check was mailed out November 5th. I repeatedly asked him does he doubt my intelligence, if my check was mailed out on the 5th why is it the 15th and my check is still a no show. Once again I was given the run around that mail was just slow because of Veterans day, ok Veterans day was only one day what about the other nine days. The conversation ended with Mrs. if you do not receive your check by the end of the week we can stop payment on it and send you out another. After talking to this representative I called the very next day today, November 16th and spoke to a new counselor and explained to her that what I was told yesterday was unacceptable and that I needed for her to speak to accounting to find out where exactly my check is because there is no way that it was sent out on the 5th. This counselor places me on hold and gets back on the phone and tells me that the person that she needs to speak to in accounting is not in but that she would send her an email to find out where my check is. This representative provided me with her personal line and assured me that she would get this matter resolved and to give her a call in a couple of hours. I spoke to this representative around 8am. I called her back at 1pm and left a message, 3 pm and left a message, and 5 and left a message. Needless to say she never contacted me back. As a result of the finance department being unprofessional and not managing my funds properly, I will be filing a formal complaint with the US Department of Education OIG for misuse and mismanagement of financial aid because I have been more than patient and cooperative with GCU and my matter has yet to be resolved.
Thank You for your assitance. GCU was helpful and able to resolve the complaint.
Hi elemedustudent,
Please contact me directly at robyn.itule@gcu.edu and I'll be happy to assist you with getting this situation resolved. I apologize for any inconvenience you've experienced.
Thanks!
Robyn Itule
Social Media Strategist
[protected]
robyn.itule@gcu.edu
I feel that I am being pushed around by Grand Canyon University as well. I was suppose to receive a Grand Canyon Retention credit . I was told it is a schlorship, it wa a great selling point when they were trying to get me enrolled. Well my first counselor told me I would receive it during my first class. Now he is no where to be found. I started my second class and have emailed my counselor repeately in Nov. I then contacted her and was told it would apply after my second class. Well now I am in my third and she called back to reply to my emails . (keep in mind this was 10 weeks ago). She told me all the funds would be applied this week. Well the week is over and nothing is applies. This school is a rip off ! The tuition is ridiculous and I am thinking of withdrawing. Three different people have told me three different answers at his school ! Get it right or you will start losing students.
I was interested in attending this college but I have read several complaints that are similar..I don't think I will be attending this college. Thank you, for sharing because this information has helped alot of people about making a decision to attend that college
Hi Unhappynurse,
Please contact me directly and I'll be happy to assist you any way I can. I can be reached at ritule@gcu.edu or via phone at [protected] between 9a-5p Mountain time.
I apologize for any inconvenience you've experienced.
Thanks!
Robyn Itule
Social Media Strategist
ritule@gcu.edu
[protected]
same thing is happening to me. i think they do this to wear you down so they can just keep the additional revenue. it is more work to chase them around in the financial department than it is to do the class work.
Hi AYB,
Please contact me directly and I'll be happy to assist you any way I can. I can be reached at ritule@gcu.edu or via phone at [protected] between 9a-5p Mountain time.
I apologize for any inconvenience you've experienced.
Thanks!
Robyn Itule
Social Media Strategist
ritule@gcu.edu
[protected]
good and good luck with your education and THANK YOU FOR WHAT YOU DO FOR OUR COUNTRY
I have started my 2nd class @ GCU and hadn't received any thing either
financial aid scam
I turned in all of my paperwork for financial aid in March of 2010. I was told that 3-6 weeks into the term I would receive a refund check for the remainder of my student loans. May 28, 2010 I finally decided to call and find out what was going on. I was told by Ericka Rodriquez that they had recently upgraded some software programs and a glitch was found. They say that is why my Pell Grant and Student Loans hadn't "posted" to my account yet. They told me to call back a week later. I called back a week later, same song and dance. Long story short, finally in mid July I was told that there was an error in my Verification Worksheets that needed to be resolved before my financial aid could be dispersed. I got the discrepancies fixed, I was told that it would take a couple more days to get dispersed to my account and then I could expect a refund check of $2500 within about 2 weeks from that. I called them today, 8/13/2010, and Ericka Rodriquez told me that only the Pell Grant could be dispersed because they could not post funds for a term that was already over! This is completely unacceptable! I will be contacting Legal Aid on Monday morning and I will be filing a complaint with The Better Business Bureau. Ericka Rodriquez obviously did not do her job, and I refuse to be the one to pay the consequences for her actions, or lack of!
LIED TO AS WELL
Well if you are counting on Grand Canyon University to help you with financial aid think again. I submitted all of my paperwork on time for my direct loan. I was contacted that the loan was approved and then the bills kept coming. "Oh, your financial aid officer is no longer with us, but don't worry all the paper work is in and your loan is approved." I was expecting a refund check as my final course came to the last week. I received yet another bill and I was told, it was just a technicality, and that I should be getting a refund check shortly. Now weeks after my last course was completed I get the news, "Oh, our bad, we didn't certify the loan in time! YOU NOW HAVE TO FIGURE OUT HOW TO PAY THE FINAL BILL!" And that 4.0 that I got for all of your courses, well, if you don't pay, it won't mean a thing to anyone.
I recommend that you look for a college with people who care... GRAND CANYON finance does not care! Good Luck!
Apoplawski, I totally and fully agree. How can we, the student, mess up our accounting/financial aid? Now, we are paying for it three times. I am so in if anyone decides to file a class action law suit. I had no idea that this many atrocities were happening with this school. Wish I had searched sooner.
Hi Apoplawski,
Could you kindly contact me directly and I'd be happy to assist you. I can be reached at ritule@gcu.edu or via phone at [protected] between the hours of 9a-5p Mountain time. I apologize for any inconvenience or frustration you've experienced.
Robyn Itule
Social Media Strategist
ritule@gcu.edu
[protected]
I was working on a Masters in Special Education and I am in a similar boat. I have been going through problems from the beginning. I had a wonderful first semester 2 years ago but everything fell apart through all the changes. Lack of contact personal, mishandling and misappropriation with funds from financial aid. I was shuffled through many people when in the end I was left to hang and now where I am at currently. I have finished classes and paid for my graduation (200.00) the check was cashed and I sit here with nothing and no reply. I was last told that I somehow owe 4000.00 for my last set of classes that they somehow sent my funds back and now I have to cover it. This was after receiving a refund check for the semester of my leftover money after they took payment once for it. This all is only the tip of the iceberg. I have been left with no response from any department now after many attempts of emails and phone calls. With all the similar complaints, perhaps we should look into a class action suit against them.
Hi Ann-Renee,
Please contact me directly and I'll be happy to assist you in any way I can and see that your situation is addressed promptly.
Robyn Itule
Social Media Strategist
Grand Canyon University
ritule@gcu.edu
[protected]
Well here is my financial aid complaint. I had an award letter now I no longer have an award letter. I asked my finance advisor several times if I had enough money to cover the upcoming semester which she swore I did. Now three emails later I have no reply as to why I have no financial aid. Had I known I never would have enrolled in this semesetrs classes. And what makes it worse is she in a reply to one of my emails a while back told me that she gets over 200 a day and basically I have to wait my turn...uhhm thanks for making me feel like a number. At GCU you are a number, the financial aid department and finace advisors are a JOKE. If you are cash pay it's a great place. Beware however if you depend on aid, and don't believe a word that comes out of the mouth of a finance counselor. Ann-Renee Mathis (looking for a university where I'm not a number some $100, 000 later)
Hi Jesse James
Please contact me directly and I will see your situation is addressed promptly. I apologize for any problems you have encountered to date.
Sincerely,
Robyn Itule
Social Media Strategist
Grand Canyon University
ritule@gcu.edu
[protected]
transfer credits - scam
Going back to school was a large step for me financially. I have 2 children that are college students. I thought it would be great to complete my education. It was something I wanted to do for me. I work full time so online was the way to go. I spoke to many online colleges and Grand Canyon University really seemed to fit my needs, but expensive. I only completed my enrollment after my "unoffical transcript was reviewed( knowing my offical is the exact same transcript). They were going to transfer 84 credits, so I would only have to complete my core classes. I thought great, I can handle it financially with student loans. Well almost 9 months later and 4 classes completed at Grand Canyon I was informed that the school made an error reviewing my transcripts and that I still needed another 30 credits. I understand Unoffical and Offical transcripts, but it took 9 months to review my Offical Transcript? Grand Canyons answer to me was that "the offical transcript was miss filed" FYI, I had sent them 3 offical transcripts because they said they never received the first two! Now I am $6300.00 in debt ( 4 classes) and can't complete my education because I can't afford the additional cost. The school will not do anything to help me. I offical response from the school took 6 months. Make sure you get everything in writing. Keep all your emails! The staff seems to change every couple months at Grand Canyon University.
These comments are so sad! I will not go into a long story because my story is bits and pieces of most stories listed here. In short, I was in my dissertation stage (PhD program) I needed time off because I had been going for almost five yrs straight. I got the time off but then I got into a bad car accident and ask if I could take a little more time off I ended up getting played off. However, I tried to go back and they told me I owed a balance. I told them could pay payments Pat told me she would not reinstate me unless I could pay in full after telling me she would allow me to have a scholarship that would pay the fee! The reason why I had a fee is because I was calling and calling my academic advisor to see if I needed to do anything else to take the leave he never called me back, no one called me back finally I got some New counselor on the phone and she told me I had a balanced and I needed to pay! My story does not end there but the bottom line is Ithey lied, I couldn't get in contact with my counselor for weeks and they would not restate me so I'm stuck without finishing my PhD program. I am so mad because I worked hard plus I paid cash all those years!
Hello,
Currently, I am a student at GCU and have the same problems as everyone complains about. First, every time the check comes around, it is ALWAYS short at least 4-500$. Now, the problem has escalated and have gone a full year with 0 checks. However, my account AND W-2 show that the money was received by GCU. When you ask them a question, it takes weeks, sometimes months for them to return your email and even then, they do not address the issue. Miranda is the one handling my account and now says since it's a new academic year, I will not receive the checks for any of my completed classes. Yet, I have to file for money that I DID NOT receive? No. I am looking into a civil lawsuit against GCU. Additionally, they will not release a projected graduation date and have been attending for almost 6 years now...trying to get a BACHELORS in Business. They constantly change their status from "For-profit" to "Non-profit" which leads me to believe they are stealing money. Considering their courses are crap, NO ONE will accept the courses. So, I have to continue going there and allow them to rob me just to get the degree I wanted. Or I can transfer no credits and start all over at a real institute. Don't buy into this crap and do not attend GCU. I have most e-mails saved and my account information saved. I will be pursuing a lawsuit against this school. I hope they get shut down. Claiming to be a Christian college and then doing this to so many people. Do yourself a favor, do some research and you will see the same exact problems I have, Thousands of others have. GCU is a fraud.
I hope that you have contacted Robyn as she helped me get in contact with some people who could help me. Not sure what program you are in, but for me I had to change my program of study. Thankfully, I am in my first class and the financial aid had not been posted yet to my account so I was able to change my major. As a result, I was able to change my major to Applied Management, which allowed my credits to come in and is a better fit for my Business Program. Not sure if something like that would be a good fit for you or not?
With that being said you may find out the following: Most schools and Grand Canyon is one of them, where you can only change your major once a year, so you may have to wait until next year. This may not help you as a result, especially with funding, so you may want to appeal the decision especially if the school has admitted to "misplacing" the transcripts.
Prayerfully all works out as school is hard enough without these extra challenges especially trying raise a family too.
I too have had a rough time with Grand Canyon University. I informed the counselor that I would not be able to afford the tuition and would need financial aide. Well first they could not find where I had applied, by the time they found my paper work, I recieved an email that I needed to find another instituion to loan me money, they were, "out of money?" I found another lending institution and then they stated to me we have your paper and you have been granted financial aide, well when the semseter was over and I tried to register for class for the next semester, I was not allowed. I contacted the financial aide department by phone 13 times and by email. No one would return my calls. 1 year later I recieve a call from Grand Canyon wanting to know why I did not continue my education? First of call I don't know what happpened to my financial aide money and secondly now I have to try to pay the collection company they turned my account over to. Please do not deal with Grand Canyon.
V.C.
Birmingham, Alabama
LBert:
Please contact me directly and I will see your situation is addressed promptly. I apologize for any problems you have encountered to date.
Sincerely,
Robyn Itule
Social Media Strategist
Grand Canyon University
ritule@gcu.edu
[protected]
financial aid lack of full disclosure
I transferred to Grand Canyon University a month ago. They offered high hopes with lower tuition costs, free money for books, and keep my grades where they were, and I would receive scholarship money. I went for it expecting great things as I had wanted to attend there for years since my dad and friends had either worked there or attended in the past.
Instead, what I have found is I have had to do all the work. I literally had to pay to have my transcripts overnighted from a previous school because they dragged there feet in sending a request to the school. I had no problems previously with this school, so not sure what is or was going on there. Next, financial aid, the girl I have been assigned knows little to nothing about financial aid. For example, with my credits I am a junior, she had to ask my academic counselor what that meant. Then on a recent email, she meant to email my admissions counselor and instead emailed me. What she wrote was totally unprofessional and then my admissions counselor wants to know why I won't speak to her?
Last but not least, the real kicker is the lack of full disclosure I am in the fifth week of class. After my admissions rep tells me how I should and shouldn't feel towards my aid, he tells me I will not be receiving any aid until I start my second class. What? This was never disclosed to me at any time by anyone, including himself nor the girl in financial aid. I have been asking for weeks and been told the standard answer. It will be two weeks after there is a refund/credit on your account. If I had been told this information, I would have never have transferred and would have stayed where I was. Even if I was paying more, I knew what to expect and would have been receiving a better education. Grand Canyon has copied all of U of Phoenix in the way they run their education from the way they recruit, their Financial Aid, the way their online classroom crashes at least 4 times a day, to the lack of quality education. I believe I am one class and done at this point. The grass isn't greener at Grand Canyon.
PS. This may not change how I felt in my original complaint about the Financial Aid or Admission Department, but I believe as a student or potential student, knowing the right questions is important to ask as well.
Today, I want to update my complaint. I never thought in posting a complaint anyone would read, respond, or for that matter be able to help me resolve my issues with this school. With the help of Robyn, Carrie and my Academic Counselor Geneva who is the best person at Grand Canyon University bar none, were able to get me back on track towards my education today.
First, I would recommend anyone going to any school to learn from my experience to explore all of your options in picking the right degree program. What I learned was that the program I had chosen did not allow all of my credits to be transferred after all. My enrollment counselor Zach K. of course told they would, but they didn't and so this caused a snowball effect of mistrust on my part, which will not be easily place again. Robyn though with Grand Canyon contacted me and put me in touch with Carrie in the Resolution Department there and she found another program as a possible solution. By working with my Academic Advisor Geneva we were able today to finally get me into the right program. What is funny is this is actually the right fit for me and if I wouldn't have had the frustration and the mistrust, I would not have found it in the first place. So was it worth it? Time will tell for sure, but my education is worth the price for me because this is a goal that is long over due even in today's sagging economy.
Would I recommend Grand Canyon University? Yes I would based on the merits of how they can resolve a problem if one arises, which I believe shows more character then the glitz of any new buildings going up on campus. Just my opinion.
Ekophxstudent:
I'm so glad everything worked out for the best!
Robyn
ekophxstudent:
Please contact me directly and I will see that your situation is addressed promptly. I apologize for any problems you have encountered to date.
Sincerely,
Robyn Itule
Social Media Strategist
Grand Canyon University
ritule@gcu.edu
[protected]
NO REFUND CHECK
Have yet to receive my refund check from GCU. They sent me a partial check but still have not received the other $2700. I have been calling my financial adviser, only to never get a call back. I have e-mailed her many times, no response. I even e-mailed and called my old financial adviser, again, no response. When I call and get connected to the next available financial adviser, they just tell me they don't know when I will receive it. HAHA! What a great University! I am in my first year at GCU and not sure if I will continue on here for my upcoming years. The staff is either shorthanded or inconsiderate. Either way, at the price I am paying to attend their University, there should at least be responses to my e-mails and voice mails, but nope, nothing. It is just preposterous! Oh, and not to mention other GCU students have already got their refund checks, but weeks ago!
To everyone here.
You know I have had the same problem with them over and over again. I am now speaking with an attorney from an LLC who deals with this type of stress and problems. I have legal documents from GCU and the financial aid department that state when I would receive my financial aid and then never received it. I have all conversations documented and recorded for this very reason. Now I am going to sue the heck out of the fake little world. The attorney I spoke to already told me that there first mistake was to make these promises on paper/email then not to go through with what they put in paper/email form. I have been so stressed over all of this that it is making me sick. Dont pay any attention to the person Robin that intervenes for GCU because I was promised by her too that someone would reach me concerning my issues but ya know...thats GCU for you a school that never EVER goes through with what they promise their students. I am also enrolling un another school that knows how to treat their students right after this pathetic overly expensive $60.00 community biology class is done.
Now this has been happening since I enrolled back in 2009. I am an online student who is disabled and my illness has left me with a very short life span. I have been dealing with financial aid issues since 2009 and every time I have been my own detective in uncovering all kinds of hold up's and problems that are not mine but the Financial aid departments. I have a 4.0 GPA consistently through my time at GCU. Now I cannot mentally take it anymore. I have lost count the times that I have gone through this. I am done and now I have no choice but to drop out due to the stress. Here is my recent email to a Mr. jesse Lopez.
Ok it was confirmed by the mail center at GCU that no package was given to them as of today and yesterday. You told me Jesse that it would go out by thursday and now even fed-ex has no record of it being picked up. The lady I spoke to at the mail center at GCU said that if a package is given to them later than 4pm then it wont go out till the following day because the last pick up for Fed-ex is 4pm. I shared with you that I needed to have a date because my Electricity was going to be shut off if not paid by yesterday. After speaking with you yesterday and being given a tracking number to track it I was able to extend the shut off date till today. Now I am being told (Once Again) that this package does not even exist and there is no record at all of it being in transition nor of it being picked up by fed-ex. I dont think anyone understands how much this happens and has consistantly continued to happen to me concerning any type of financial aid from GCU. Once I told that a package is on its way then GCU's reputation is on the line and I have to push and push to get an answer and it is always the same. I just got out of the Emergency ward because of relapsing due to stress and now this. Once again I can that the financial aid department is consistent about one thing..."They promise me one thing and then do the complete opposite."
You know my power is going to be turned off tonight by 5pm.I do not have the money to make the deposit to turn my power back on when it gets shut off tonight. That is not ok. With all the hospital bills and medication that needs to be paid for we are poorer than before.
Look I understand and appreciate that many people have worked hard to make things happen concerning any financial aid. I am promised that thing like this will not happen again. I tell my wife and she does not believe aything anyone from GCU has to say and I am the fool for believing. I appreciate all the hard work everyone has done for me but when that hard work leaves me still waiting and then I am havign chest pain's and in the hospital because of all the stress then everyone's promises mean nothing. I cannot force myself to feel better because nothing is alleviating this pain and suffering I am going through. Now I am supposed to be expecting another disbursment at the end of Febuary when i complete this class. I am already stressed knowing what type of anguish and suffering I am going to have to go through when it comes to receiving that disbursment. It has been the same and I am not ready to do it all over again. Perhaps the school is too small too handle all the students.
This is more stress that I can handle. Do I have to drop out due to all these inconsistencies? This stress has affected not only me but my family to. What does it matter because we are only online students.
I am going to report this somehow because I have finally had enough. I need the email's of your supervisor's and anyone else who has handled this matter.
I have already been through this so many times I have lost count and I am finally through. I have held up my end as long as I could so much that it has made me sick to the point of being hospitalized and now I mentally and physically cannot take anymore and I am done playing this game. No student should be subjected to this over and over again. It may be a laughing matter to some but I really do not have much time left to live and I am trying my best to finish my program and to enjoy the time that I do have but your school is not making this any easier. The result of all this is me getting sicker and visiting the emergency room more frequently. I cannot stop my wife from seeking legal help but I can tell you that I do not have the capacity to do this anymore.
withdrawn after 3rd time on line and still charged me the total fee
i've completed my fourth class with them and I still have'nt received a check. the funny thing is I have to pay them for a class out of that check and yes they are all over me for it. But they say they mailed the check out to me on the 18th. today is the 24th. what did they do put it on a stage coach to new york ?
Hello all,
Myself and several other students are having issues with GCU and their fraudulent credit banking. We were promised 80 credits upon our enrollment due to heavy life expierence, as well as attending accredited public safety academies such as the NYPD and Fairfax county Fire academy. None of us have been awarded our credits after numerous failed attempts of both written and phone contacts. I`m guessing a class action lawsuit or other steps maybe the only way to get help.
Hi Valerie,
Could you kindly contact me by email at Robyn.Itule@gcu.edu and I will happy to assist you.
Thank you!
Robyn Itule
Social Media Strategist
robyn.itule@gcu.edu
[protected]
I would say to get used to it. I am in my second year there and I have been dealing with that same problem since day one. Ya know funny thing is that when you owe them money then that financial aid department is all over you. I would say that we all need to contact all the local news papers and all forms of media because there is something seriously wrong with that institution.
I wish that I could say the financial aid department is really great, but I cannot. I complete the first half of my semester this Wednesday, and I still do not have my refund check--my account has not even been cleared. I have called repeatedly but my financial aid counselor does not even pick up her phone anymore, and with talking to a different person every single time you get a different answer every single time. I am appalled and disappointed with this university. I wish that I could just transfer but I cannot! I have THREE classes to go before I complete my program.
I am praying to God that I make it through this trial because it is just that a trial of my faith. GCU should not be able to get away with what they are doing to online students, but how do we fight back that is what I want to know...how do we fight back?!
I am in my senior year at GCU and am stuck. They have been jerking my chain since June. They have canceled my finacial aid several times because of their own mistakes. I am trapped and cannot get out because I am so close to graduation. They have the most messed up finacial aid department anywhere. I had to fight to prove I had been in class, convince them I had not graduated and have been promised over and over again that they would contact me and fix it. Someone needs to audit them and fix this mess.
I too amd a GCU student. My disbursement was scheduled for 7-5-2010 and I still have not gotten a refund check AT ALL I hate this school and am looking into who i can complain to about the Finance department.
communication & support
My wife has been having issues with the lack of communication from GCU staff that has resulted in her inability to register for summer classes to finish her B.A. This process started 3 MONTHS ago. There simply is no excuse for this.
About two and a half weeks ago it seemed things were finally rolling. She was then informed her account was placed on hold because of an outstanding balance. It's funny since she had been away for over two years that 'now' when she comes back to finish the three credits to complete her degree it is being called to her attention. She has all the documentation showing it being paid from her account. This was all paid with student loans and scholarships. Apparently it is being researched by the staff - very slowly I might add. It has been 2 weeks since hearing anything. She has even left messages.
I see that Mr. Bill Jenkins of GCU has been responding to complaints from this board. Mr. Jenkins, if you are reading this, I will have my wife contact you directly and maybe you can help her out. I hope this offer is sincere as what I have read on this board is calling doubt to the business practices of this university.
I really don't know why it even had to come to this. We are consumers in the end and we have a choice when it comes to education. Here's hoping my wife chose wisely.
Thank you,
John
Bill,
I sincerely thank you for your prompt response. I have forwarded your info to my wife and she will contact you when she is able to as she works. I will add that her time at GCU as a student was very good and she loved the classes and instructors. That's why this current experience leaves us at a loss.
Thank you again,
John
Hi Bill,
Well my wife emailed you on June 11th. Hadn't heard back as yet. She also had attempted contact with the person she was working with before - no reply.
I convinced her to call today. She has left a voice message.
I'm finding it hard to believe that her emails and phone messages have gone unanswered so long. We would appreciate a response.
John:
Please have your wife contact me. I guarantee someone in senior management will deal with her issue immediately once I receive her contact information. This is not an empty promise.
Again, I apologize for our past service and the problems this has caused for you.
Sincerely,
Bill Jenkins
Executive Director, Institutional Advancement
Grand Canyon University
Phoenix, AZ 85017
bjenkins@gcu.edu
602.315.5566
poor educational experience
Avoid Grand Canyon University (GCU). Mormons now run the University and it is extremely strict and limits dialogue amount students. Unconventional thinking is prohibited. Course Facilitators do not have teaching certificates. Expenses are extremely high and courses lack educated students to communicate with.
AVOID AT ALL COSTS. Dont let them sell you on them.
The complaint has been investigated and resolved to the customer’s satisfaction.
Make sure to file your complaint with the Better Business Bureau (BBB serving Central, Northern and Western Arizona):
http://www.bbb.org/phoenix/Business-Reviews/schools-academic-colleges-and-universities/grand-canyon-university-in-phoenix-az-34001345/complaints/
dangereous and criminal staff
this school is not a christian's school this is a groupe of criminal called staff you will never have any thing resolved they are taking care of the situation by thenself still indentity they will transfere you to their co-worker who will play the dean or director they will ripp-you off your money do you know about dont tell this is their bible if you have a chance to talk too an associe dean he will not resolve the problem he will have one af the mafia member called you and they will asked you why did you called the DEAN and they will make your life miserable beleive me you will failed they will do it for your they are criminal
Do not judge and you will not be judged. How do you call a person who speaks his or her experiences uneducated? Something, that they feel or have experienced. It is a real situation that they've gone through. Just as you can be perceived as a poor minded uneducated indivudual. So, your daugher goes to GCU not like its Harvard. And the way you are braging makes me wonder how much education you have. If I were to discuss my level of education and work ethic you probably couldn't compete. I speak four languages which english is not my first. I will not discuss my level of education with you I know it would be difficult for a person like you to understand.
As far as Christianity goes, if people who say they are true Christians read the bible followed Jesus and did not fear God(God is loving, how can someone who is loving be feared) the world would be a better place. Don't use the Lord to harbor your ignorance just as this school who says they have Christian values have alot of employees who are not Christians nor are they Christian like. As a true christian, I have to say I have to pray for you and yours alike. Because, it is only God that can judge..
Robyn:
Thanks for your offer to help in this situation. Your offer reminds me of my experience at GCU.
To all who follow this complaint:
I have expressed my opinion and been sensitive to those of others when accused of crossing the line. I understand what it is like to receive poor service. I just think it is a shame to disparage the reputation of an entire university because of a bad personal experience. I think that, down the road, we will all benefit from not discrediting the institution where we are getting our degrees. I received a great education at GCU. I have an investment in time and money there too. So, it's quite natural for one to get a little sensitive when his alma mater's reputation is attacked.
That said, I truly hope that the situations work out for 4boysmom and anyone else having problems here. It would be a shame for you to waste you time an money, and not get a degree.
Professor G
Hi 4boysmom,
I'd really like to assist you in finding a resolution to your situation by connecting you with the right parties. Could you please reach out to me directly and I will be happy to do all can to help.
I can be reached at robyn.itule@gcu.edu or resolutionteam@gcu.edu.
Thank you for taking the time to reach out to me!
Robyn Itule
Social Media Strategist
Robyn.Itule@gcu.edu
[protected]
I don't want to get too much into your discussion but I earned my Masters at GCU and now I'm trying to earn my Doctorate. Well I have emailed Dr. Player several times to assist in resolving my issues as well as my husband who is also a student who was suppose to graduate in June 2010. She didn't help she passed the buck to her lower people, who did nothing but a temporary fix. Well now he is not because they suddenly found that he is short 6 credits and he is at his aggregrate limit for his Bachelor degree. This is kind of strange because the very same thing just happened to me at the beginning of January. Professor G, it sounded more like you were taking cheap shops instead of trying to help resolve the issue. When I read the above comment I saw that it was someone who is upset, if they have had this experience then it means they went to the same school you and I did so they must be educated, right? Where is your loyalty for your degree, Professor G.? I am still trying to address my concerns with GCU before I really start to post on this site. I'm in the last classes of my degree and trying to work on my dissertation (it is very hard when you are worried about academic scheduling problems as well financial aid problems). So since the Professor has all the answers as to who to go to for help, give them to me. Papouti1, keep your chin up and don't let know it all people dispurse their opinions when they have no ideas of a bad experience. My husband has a funny saying, "Don't get in a battle of wits with an unarmed person!" :)
Wow! That hurt. Sorry if I offended you. I was just expressiong my opinion. Don't take things so personal. We are all entitled to our opinions. Aren't we?
I am appalled by the last comment. I received my MBA in Leadership from the Ken Blanchard School of Business of Grand Canyon University in May of 2007. I was hired as a full-time college instructor within days of completing the program. I am the envy of my peers. I learned a great deal at this fine institution. Ken Blanchard is a well known God fearing man who is not ashamed to own up to his Christian principles. He has written and/or co-authored several books including the One Minute series and Lead Like Jesus.
When I needed assistance, I contacted a dean, Dr. Kathy Player. She is not a mafia hit woman. She is an extreme professional who believes so much in Grand Canyon University that she enrolled in the MBA program, even after having a Ph.D. She was very helpful to me, and she really showed that she cares about the students.
I can tell by this poorly written complaint, that the author is uneducated and inarticulate. The complaint looks like a text message. I must consider the source here. Besmirching the reputation of a great university because of a bad personal experience, or the inability to perform at a college level, is uncalled for. I am sending my daughter to GCU for her master's degree as well. I stand by this school and the excellence that it represents.
online masters students beware!
I spoke with an online admission counselor in early 2009 and expressed my desire to earn a Masters in Elementary Education. He told me that there were a few hours of student teaching near the end and that I would easily be able to work full time and complete the degree.
I started the program, on 100% financial aid, and completed three classes with a 4.0 GPA. When the 4th class was to begin, I looked at the requirements and it was hardly a few hours of student teaching! Starting with that 4th class, it was 150 hours to complete the degree. This time I called my academic counselor BEFORE the class began and asked about it. He told me it was no big deal, that I could just go observe a class. So, I started the class and discovered that it was hardly just "observing" a class. I had to work with the teacher. Impossible to do since I work full-time! I dropped the class the second day and was charged a 25% penalty.
I filed an appeal with GCU, asking for credit for the 3 classes I completed to be applied to a different degree and to waive the 25% drop class fee. Today, after 2 months, I received a complete denial from the Appeals Board. I am seeking legal counsel as I now am $20, 000 in debt for no reason.
Anyone seriously considering an online program with this s0-called Christian University should look elsewhere. The commissioned "sales" counselors will say anything to get you to sign up.
Hey I completely agree, ive had a similar experience with GCU. I am seeking legal action against them. Anyone who would like to join and make a case against them please get back to me.
The same thing happened to me, only in another field of study. I was told no clinical hours are required. Instead, you will do a community project that is pretty intense. Lies. There is a practicum and the recruiter knew that I was looking for an online program that did not have practicums included (because they do exist). They lie to you to get you to sign up and oh my gosh, are they ever available to get you in. Once you're in, you're dropped like a hot potato and good luck with financial aid.
It is a nightmare school and I have let everyone I know in Phoenix know about this poisonous deceptive inapt want to be college.
I couldn't agree more. I'm still enrolled at GCU. They haven't even posted our financial aid packages for the [protected] school year and it's May! They said it may not be until the end of the summer. Well, I need the financial aid for the summer! The financial aid counselor told me that I'm not allowed to use student loan money for living expenses. I told her that was ridiculous- that you can use the money to support yourself while you're in school. She adamantly disagreed with me - clearly she didn't know what she was talking about. They keep changing my financial aid counselors. The one I have now NEVER calls back or returns my emails. I call and call and, after spending much time online, still can't get answers to my questions. I'm almost done with my program so it would be foolish to change schools now. I'm so frustrated but I don't know what else I can do.
One more thing- I just realized that they charge for e-books. I thought the whole point of e-books was that they were convenient and free. I guess I can see why they cost money - copyright laws and all - but they most certainly should have made this clear to me. There's no transparency. I would never recommend this school to anyone!
on line mba programs
It is not worth the tuition price . I know because I just finished my online MBA program at GCU. If you have a choice: avoid Grand Canyon University.
For the same or probably far less tuition you can attend an MBA at an accredited LOCAL school with accredited professors that are actually there to teach you. At GCU online instructors are basically there to correct you assignments. They make you work really hard but there is no one there to support or guide you through the academic learning (other than correcting APA formatting). This school cares little or nothing about their students beyond their tuition payments. The most communication you will ever have with school staff is part time work students who answer the telephones at the 1800 numbers given (FINANCIAL ADVISOR OR ACADEMIC ADVISOR). Most of them are never available and the good ones last for a few weeks only before they either leave or move on to other positions.
There Is NOWHERE in the entire school ONLINE WEBSITE that connects the student with ANYONE ELSE. If you have issues, complains or grievances you are on your own. It would seem that the most important aspect of the MBA program in GCU is APA formatting and writing style. Your knowledge of the various actual subjects is practically irrelevant so long as you have mastered these American Psychological Association writing rules.
Once you register at GCU you cannot switch schools because most online programs require you start from scratch (no credits transfer). My recommendations if you have the chance just stay away from Grand Canyon University before you live t regret it.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been attending GCU for two years now. I decided, after 3 long years at a community college, that because of my physical disabilities it would be in my best interest to transfer to an online college. I'm a single mom and disabled so I don't have a lot of time or the ability to attend a classroom setting. I did for a few years and it was really hard on my body and my mind. Now that I am 2 years into GCU I am starting to have my doubts about this college. My counselor has contradicted himself on many occasions, for instance, when I first enrolled at GCU I told him I am disabled and may need to take time off in order to have further spinal surgeries and procedures. I may need to take a month or two off in the future. He told me, "No problem." A year later, I needed time off for medical procedures and he made up every excuse in the book to not allow me to take the time I off I needed. I postponed my surgery due to fear of being over-charged for classes I wasn't taking. Now, another year later, I am in the same position. I must take the next 2 months off. I am fearful that my counselor will not approve even though he's had two years of notice and I was promised an LOA when needed. I tried to contact him for an entire week with no success. It's now the weekend before I am supposed to start a new class and I know I've been set up for failure. I've sent numerous emails documenting every phone call in anticipation of a fight. It shouldn't be like this. I shouldn't feel this way. I feel like GCU only wants my money. They want me enrolled at all times so they get PAID! Even if it means putting their students in a health predicament. I'm so sorry I ever started with GCU. I will return to this forum to let you all know how it went when I finally talk to my counselor this week (if I can get a hold of him). Wish me luck! PS - I totally agree that the teachers only care about APA formatting. I've written great papers with mistakes in the reference section and only got feedback on the negative. I have been self-taught the entire way... so sad. :(
Hello Disappointed Scholar,
I'd be interested to hear more about your experience and address any concerns you have. Please contact me directly at robyn.itule@gcu.edu.
Thanks!
Robyn Itule
Social Media Strategist
robyn.itule@gcu.edu
[protected]
The only thing I have noticed is that indeed the instructor does not really give credit for or seem to care about the content of the paper. He merely goes by APA standards for techniques and whether the assignment is on time. There seems to be no empathy for family illness, computer problems generated from GCU, etc. Pray that they are not as bad as the other posts have stated. I am disinhearted by this semester as am barely passing and was a straight A student with an occassional B at other universities. In Phi Theta Kappa at one time.
Disappointed Scholar
financial aide
I was awarded financial aide that should have covered my costs of both summer session classes as well as my final class in Sept. 2009. I was sent my financial aide refund as always once my account was supposedly paid in full, then sent my military scholarship refund. I was then charged for my last class. 1100.00$ in financial aide awarded to me was sent back. My account has been sent to collections and is now soon close to affect my credit. If anyone has any advise as to how to help I would greatly appreciate it.
Crazy in Georgia
The complaint has been investigated and resolved to the customer’s satisfaction.
I am too disappointed with Grand Canyon University finacial aid as well as the instructors. You would think that if you are reaching out to your instructor they would contact you. I have been reaching out for my instructor to contact me and you would think for 1800 dollars they would. The finacial aid department feel as if they can work on there on time with your money. When you call them to ask about your stipend they have an attitude like it belongs to them. My finacial aid has been delayed being sent to me for a whole month do you think Grand Canyon cares No. They still say it is a process but it wasn't a process when you collected your money. I will not be attending the next school year with them and I will not refer no one to their school.
I HAVE HAD THE WORST FINANCIAL AID LUCK WITH GCU. EVERY SEMESTER I AM AWARDED MONEY AND THEN HAVE TO PAY IT BACK. NO ONE EVER GIVES ME CORRECT INFORMATION. I PAY THIS SCHOOL WAY TOO MUCH MONEY TO HAVE TO KEEP GOING THROUGH THE SAME DRAMA. LAURA LYNCH HAS HELPED ME OUT, BUT MY END RESULT KEEPS BEING GIVING THE SCHOOL BACK MONEY. IW ILL NOT SUGGEST THIS SCHOOLL TO ANYONE. ALL I EVER GET IS "I APOLOGIZE FOR YOU GETTING THE WRONG INFORMATION". THE APOLOGIES HAVE RAN OUT FOR ME. GCU NEEDS TO TAKE THE FALL FOR ALL OF THE WRONG INFORMATION I KEEP GETTING. I CAN HAVE A CLEAN ACCOUNT ONE DAY AND THE NEXT DAY IT SAYS I OWE OVER $2000.00. THIS KEEPS HAPPENING AND I REALLY WANT GCU TO FIX IT.
Dealing with the people at GCU is like dealing with a bunch of idiots. They are unable to be professional because they are not properly trained. This school should not broadcast that they are a Christian school because a bunch of devils run the joint. If you are having a financial aid problem, contact the Omsbudman Office on FAFSA Website.
Mr. Jenkins and Carrie have resolved my issue. My problem with GCU was true, however, it is now taken care of. I would recommend someone to go to this school. I was very frustrated with my problem and wanted resolution and they took care of the issue. GCU is like other schools, they have some problems and have some people who dont care and some that do. Its just finding that one person who cares and wants to help out. I am glad that Mr. Jenkins does respond and does help with resolving issues at GCU. Overall, I will say that I have had a good time in the classes and have learned alot. The only problem I had with the classes is the changing of the curriculum guide, but that effected thousands, not just me, so that is a global problem and not individual. Thank you again Mr. Jenkins and Carrie.
I will say my comments are true about GCU, however, Mr. Jenkins, does generally care and does attempt to help everyone out in every issue. Sometimes it takes that one person to make a wrong a right! Mr. Jenkins, seems to be that man!
I have had the worst time with GCU's financial aid department. As a military member, I am irrate. GCU's financial aid department doesnt care about students, only money. My class started on April 29, 2010 and I still have not received my refund. Everytime, I speak to my military financial rep. (kyle) I get the run-around. He will tell me one thing and make empty promises. Then when the deadline has passed, I can call in and speak to another financial counselor, who knows nothing of my case and will tell me a complete different story. My money finally came in on June 7th. I was told they only had up to 14 days by federal law to hold my money, which would give them until June 21st to mail it out. Guess what? It still didnt get mailed out and its June 22 after the so called federal deadline. Therefore, I called in and spoke to another rep. Guess what she did? She blamed it on the accounting department. She apparantly told me that they havent completly completed my account. Are you kidding me? Its been 2+weeks since they got their money, but I still dont have mine. I dont know where to turn, because no one seems to care about students at GCU only funds. This has got to be the worst experience ever. They keep passing the buck from one department to the next and now I am being told it can take up to one more week for the accounting department to correct my account. How pathetic is this department. NO ONE CARES AND NO ONE WILL HELP YOU OUT! THEY ONLY CARE ABOUT GETTING THEIR MONEY! whats funny is that its not their money, its mine and I dont even get to have it, GCU controls when I can get it. Please dont go to an online school, because they can give a D**n about you, especially if you are from another state, because they know you arent about to drive there to confront them. They control everything you do and even your money. I have even had problems academically, not from grades, but because they changed the curriculum and I have to take 39 hrs for a 36 hr. degree. Thats right, I lose GCU wins! Apparantly, when they changed, I took classes that are required for the degree anymore, but I had to take them under the old curriculum guide. So its not just financial there, its the whole school. Please stay away from this school. Go to a real school, somewhere, who really gives a D**N about their students. I dont expect anything to come of this post but at least it may keep some other student from making the poor choice I did!
T Lynch:
Please send me your contact information and I will attempt to get this issue resolved for you today. I apologize for the problems you have encountered.
Sincerely,
Bill Jenkins
Executive Director, Institutional Advancement
Grand Canyon University
Phoenix, AZ 85017
bjenkins@gcu.edu
602.315.5566
I am very disappointed with Grand Canyon University's financial aide system. I started a new quarter on April 29, 2010 and I have not received my refund from my financial aid yet. I have had this problem once before but, they lost my refund last quarter and blamed it on the mail man. It finally dawned on me that my refund was probably never mailed. However, this quarter I've been calling every week and my financial aid counselor is never available and when I do get someone on the line I get the run around and no one will give me a straight answer. I thought GCU was a christian school but, I see they are not. I feel like they are trying to steal from their students. This is very unprofessional and I've never attended a school with so many complaints. I wish I would have known this before attending GCU. I just want my refund because I have to pay this money back when I finish school and Grand Canyon could care less. I also called the FASA office about my situation last quarter and they stated it was nothing they could do. We need some justice done because GCU sucks!
Laura:
Please contact me direct and I will see your situation is addressed promptly. I apologize for any problems you have encountered to date.
Cordially,
Bill Jenkins
Executive Director, Institutional Advancement
Grand Canyon University
bjenkins@gcu.edu
602.315.5566
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I found it refreshing to hear that others have had similar problems to mine. I too have had several financial counselors and academic advisers. Fall of this year [protected]) I was scheduled to begin classes. Before my start date my father-in-law passed. This was also the beginning of a new school year and I was teaching a new grade level. I pondered on waiting a few more weeks but decided to bite the bullet. Between teaching a new grade level and completing the work for my class I never had a spare moment. In the beginning I had difficulty turning papers in because I had gone from a PC to a MAC. I finally figured it out! However, two of my journal were not accepted by the professor who knew I was having computer problems~! . I wrote a letter of appeal and the decision was made to only accept one of my journals. This caused me to flunk the class! I was furious because I had worked so hard and spent so much time completing the work.
The following class I spoke with my academic counselor about dropping the class. I wanted to take a break after the stress of the first one to get situated and feel at peace . I was told I couldn't because the class had begun. At this time my Lyme disease was acting up (probably from stress) and there was no way I could complete the class. I dropped out on my own. I called and apparently her boss listened to the tape conversation the counselor and I had about dropping the class. Of course I was the one at fault! ? I now have a $2000.00 balance on my account because they returned my funding. Apparently there is some policy that if you do not pass a class the college returns your money. I did ask to drop the class and was told I couldn't! The first class I worked so hard and flunked because of one journal they would not accept.
I am not some young kid trying to get out of something. I am a 49 year old who is taking classes for professional growth. I feel as if the college is not working with me but against me.
VERY UPSET!
Hi MTA28
Would you please contact me directly via email at robyn.itule@GCU.edu and I will do all I can to assist you. You'll receive an out of office message as I am away from the office for the holiday, but I will reply and put you in touch with our student resolution team.
Thanks!
Robyn Itule
Social Media Strategist
Robyn.itule@gcu.edu
[protected]
Hello,
Would you please contact me directly at ritule@gcu.edu or by phone at [protected] between 9a-5p Mountain time to discuss the concerns you've addressed above.
Many Thanks!
Robyn Itule
Social Media Strategist
ritule@gcu.edu
[protected]