Grabcar Malaysiacomplaint about driver service

B Nov 29, 2018
This review was posted by
a verified customer
Verified customer

29 dec 2018 time 19:05

Booking id:ADR-[protected]

Grab driver name:IMANUAL ROBERT A/L PONNUSA

Car license number: WC6897P

Hi grab, today I met one of your grab driver that is very rude. I was booking this driver and trip travel from wangsa maju lrt to pv16. I was waiting for this driver for 20mins. After 20mins the apps show that this driver reached lrt wangsa maju but I couldn't find his car. After a few mins, this driver told me his car is at opposite road. I walked to his car and go into his car. Although I was very angry about his pick up service but I cool down myself and didnt say anything to the driver. This driver asked me :are u bommi and I replied yes. After asked my name, this driver asked me to go out of his car and drive away?!?! I was waiting for this driver about 20mins in the end he kick me out from his car and I didn't scold him or do anything.

This is the first time I encountered such a rude driver from grab. All these while i'm a grab user and he is the worst.Please take action on this driver in the screensho below. I believe it is important that you know and also other future grab passengers will take note that this driver is unfriendly, unpleasant and very rude. Thank you

complaint about driver service

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