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Customer Service

Renault Building, Lot 1A,
Jalan Kemajuan, Seksyen 13

Petaling Jaya
Malaysia - 46200

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Complaints & Reviews

Grabcar Malaysiadishonest grab driver

Karthi a/l S. Segara car plate MCT 7298 was not being honest.. My dad took a ride from KLIA 2 back to Banting. My card was being charged and yet he took cash from my dad knowingly that he had receive a card payment. We tried contacting him [protected] but fail to reach him. I would like a fare of RM 65 to be refunded back to me urgently. My dad had a chat with him through out d journey yet he had no courtesy of rejecting cash from an elderly man. Please earn a honest leaving and not curse as you have cheated my parents of their money.

dishonest grab driver

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    Grabcar Malaysiagrab driver

    Report about Grab driver with detail below :
    Plat number : BNA 8854
    Types of vehicles : Proton Alza
    Color : Silver
    Name of driver : Segar

    I would like to make a report, the driver with the details as mentioned above has been driving fast and dangerous in the residential area and was hit the resident's car.

    Hopefully you may take appropriate action against this Grab driver.

    Thank you.

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      Grabcar Malaysiadriver never showed up

      I ordered a Grab from Platinum Suites lobby to go to Block E, Damansara Perdana, at 1am on Fri, 29th March. I waited and waited but the driver never came and he never had the decency to even cancel the booking. Waiting for me to cancel it eventhough he was the one who never came without any notice. I sent him a message and he never responded. His details are below: Black MyVi WA 836N, Name : Indera Shahril bin Ibrahim @ Ahmad

      In the end I had to cancel the booking after 30 mins because I needed to get home and your driver who accepted the booking didn't even bother to show up. I hope you can rectify this issue and not allow it to happen again. This is so irresponsible and not what I expected from a company like yours.

      My email is [protected]@gmail.com. I will be looking forward to your reply.

      driver never showed up
      driver never showed up
      driver never showed up

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        Mar 28, 2019

        Grabcar Malaysia — driver proton ertiga vav 759 stupid

        I Dino made a Grab Car reservation called Usman Bin Anwar Grab Car number plate VAV 759 types of silver...

        Grabcar Malaysiairresponsible drivers illegal parking

        I am complaining as a concerned Xiamen University Malaysia student. Drivers have been parking illegally at the side of the road leading to the campus's entrance. As such, they have been hindering the student's and lecturer's movements in and out of the campus. Not to mention the recklessness and the inconsideration of some drivers that do not use their signal lamps as they were leaving; one would only imagine the consequences as others were to enter the campus at that moment.

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          We are here to help

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          Mar 25, 2019

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Grabcar Malaysia — told I had a reject payment via visa on the 14th march 2019.

          But I have already paid cash to the driver concerned.So how am I to get a Grab if there is a reject payment.I...

          Grabcar Malaysiapoints redemption

          On 14 March I booked grab . I used my 1190 points (RM10 Off) to deduct the payment of rm16.When I press redeem button sudently the msg pop up something went wrong. And I try again for the 2nd time 590 points(RM5 Off) and the msg came out un sufficent amount. So that means my point already deducted. I need to pay for full amount. Pls reload back my point which is I didnt used it.

          I already called the help center three times and sent email for report but a week ago still the same ..please seriously address my issue.thnk you

          points redemption
          points redemption
          points redemption

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            Mar 20, 2019

            Grabcar Malaysia — point redemption

            Today I booked grab from jabatan imigration wpkl. I used my 590 point to deduct the payment of rm17. When I...

            Grabcar Malaysiadriver

            i would like to complain about the drivers that i have encountered since couple of times. I guess the driver wants to earn 100% of grab fare. so I encountered this second time. Driver cancelled the grab even i was already in the car and drop me off safely, but the thing is, I wont have the receipt of grab and any black and white to claim back from the company. On the other hand, its not ethical to cancel the grab without any reason if the passenger is already in the car.
            Car No:- DDJ771
            Booking ID:- ADR-[protected]
            pick up:- Mercedez benz setapak
            Drop off:- kompleks mahkamah kuala lumpur
            Date and time:- Mar 20, 2019 8:55 AM

            driver

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              Grabcar MalaysiaMy phone number was suspended for more than 4 years

              My phone number has been suspended for more than 4 years and I have appealed more than 4 times and up to now there is no reply from Grab. I am now a senior citizen and I may need Grab Car to see doctor. How can Grab gives such poor customer service and does not show compassion to needy customers. Up to now, there is no reply. Pls remove a suspension asap.

              My email: [protected]@gmail.com

              Phone : +[protected]

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                Grabcar Malaysia4190 alza grey colour - requested grab car on 18/3/2019 at 17.40. driver left by 17.44

                Malay lady driver name is xxx Ghulam. Sorry name not able to trace. Car plate no... I only could remember is xxx 4190.

                Driver not understanding and cancelled within 4 minutes of waiting. She said she waited long time 4 minutes. But I was there, there was no car waiting at blk d, sri akasia apartment, jln titiwangsa, tmn tampoi indah. johor bahru.
                I am unhappy and inconvenienced.

                Please check and let me know what to do. Please send reply to [protected]@gmail.com

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                  Grabcar Malaysiaservice

                  Assalammualaikum & Salam Sejahtera...

                  Mohon Pihak GrabCar Malaysia Menyiasat Sebiji Kereta Berdaftar Dengan GrabCar Malaysia Iaitu :-
                  ** Honda Jazz Putih
                  ** No. Pendaftaran BNY 8321

                  Kerana Mengambil Selekoh Dengan Laju Dan Berbahaya Di Kawasan Kg Melayu Tambahan Ampang, Iaitu Selekoh Masuk Ke Jalan 2...
                  Dan Yang Pastinya, Pemandu Tidak Memberi Isyarat Membelok...

                  Anggaran Masa Adalah 5.40 ptg, Yang Bertarikh 16 March 2019...

                  Terlihat Seperti Pemandu Lelaki Berbangsa Cina..

                  **Mohon Pihak GrabCar Malaysia Ambil Tindakan Sewajarnya Terhadap Pemandu Di Atas Supaya Tidak Berlaku Kejadian Yang Tidak Di Ingini..

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                    Grabcar Malaysiabad manners n dangerous driver alice ong chye heoh honda city phm9426

                    I took a flight frm KL to Penang for pleasure. I took a grab near Yu Yang Sang Penang to Gurney just now. I called the driver to inform her the exact location esier for her to locate me, she asked me to cross the road, I refused, she straight shouted out "[censored]" to me through the phone.After got into her car, she continued argued then she called grabcar centre complaining that I am "The Unreasonable Passenger". Then she abandoned me by the road side opposite Gleneagles. What would happen if I meet with robbery? Or meet with even more horrible insident? What would happen if it is at nite? Who should be responsible if anything bad happen? Grabcar Or The Driver? This driver's emotional behavior had put Grabcar passengers' life in danger. This is an irresponsible action. I called Grabcar Centre and made a report. Thank God that the officer incharged named Deeta had politely handled my report, she then gave me the report No#[protected]. If Grabcar need any further verification, i am willing to fly back to Penang again in order to coop with this verification.

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                      Grabcar Malaysiarude, road bully and dangerous grab driver

                      This morning at 10.25 am 24.02.2019 I was on my way to pantal dalam from pj othman passing beacon kindergarden which is in seksyen 5 when I was to turn to my right a car with the no. Plate wsq 6957 which was a silver toyota vios with a grab sign on that was supposed to stop on the left side with the signboard berhenti, whose suppose to stop just pass through and almost knocked my car and when I honked at him, he stoped all of sudden in front of my car and started to show his middle finger and refuse to move then I honked at him the second times and still he did not move and there were other cars behind me that could not pass through. I am just concern about the type of person attitude who knows that he is at the wrong and still goes on to do such things. My child was in the car and he got very upset with this situation driver grab and road bully. How can I trust grab in the future like this kind of person attitude. I dont think is very safe for custumer to take grab and how can I trust grab anymore. I hope you will take immediate action against this person. He is a road bully when he stop on the road without let car pass throught. Enclose is the video of what happened.

                      rude, road bully and dangerous grab driver
                      rude, road bully and dangerous grab driver
                      rude, road bully and dangerous grab driver

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                        Grabcar MalaysiaMy driver didn't show up

                        Date: 9 Dec 2018
                        Car plate number JSD6381
                        Driver Name: Mohd Saufi Bin Syahid
                        Pick up point 8 Jalan Bintang, Taman Koperasi Bahagia, Batu Pahat, Johor
                        Drop-off point at Jalan Zabedah Batu Pahat. Johor
                        Booking ID: IOS-[protected]-9-069
                        Fee Charged : RM5

                        Request : For A Refund

                        The driver did not show up to pick up me but he has charged me the travelling fare as much as RM5. I would like to request GRAB to refund my money back.

                        I have called MANY TIMES to Grab Customer Service GRAB Help Centre [protected] but I am still very unsatisfied with GRAB's respond.

                        I have attached all the proof during communication with the driver and the payment slip for your reference.

                        Please reply to my email address at [protected]@gmail.com ASAP
                        Thank you.

                        My driver didn't show up
                        My driver didn't show up
                        My driver didn't show up
                        My driver didn't show up
                        My driver didn't show up
                        My driver didn't show up

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                          Jan 26, 2019

                          Grabcar Malaysia — rude driver

                          Hi there. I'd like to make a complaint on this rude driver. My wife asked for a driver. So, she got one, yet...

                          Kota Kinabalu
                          Jan 23, 2019

                          Grabcar Malaysia — driver reject my booking

                          I was very disappointed with the driver I booked to go home. The driver told me to book another car because I...

                          Jan 22, 2019

                          Grabcar Malaysia — drivers immoral conduct

                          My trip was booked from M City Ampang to Latour building on Jalan Taylor's. Booking showed charge was 28/-...

                          Jan 20, 2019

                          Grabcar Malaysia — irresponsible grab car driver

                          Today, (20/01/2019; Time around 03.20pm) I was booked a grab car from KTM serdang to Serumpun food court...

                          Jan 17, 2019

                          Grabcar Malaysia — grab malaysia customer service support unprofessional

                          I accept a job to pick up passenger at airport terminal after waiting for long 5 hours. Open arrive at...

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