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Grab Car Vietnam Customer Care Service

1
Complaints477
Pending0
Resolved1

Grab Company Limited

268 Tô Hiến Thành, P.15, Q.10
Ho Chi Minh
Vietnam

Customer Support Phone Numbers

Grab Taxi, Grab Car, Grab Bike, Grab Express, Grab Share, Just Grab, Rent, Grab Food
Company Representative: Lim Yen Hock
Position: Director
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Grab Car Vietnam Complaints & Reviews

GrabCar / GrabTaxi / worst service provided by grab driver

Ji
Apr 30, 2018

On 28/04/2018, I met the worst service of grab driver in Kangar, Perlis. I had been scolded and shouted by the grab driver. The grab driver keep scolding us since we just got in his car. After that, he asked us to get out from his car and wanted us to cancel the booking to keep his record...

GrabCar / GrabTaxi / rude and inconsiderate driver

Hy
Apr 29, 2018

Booking code IOS-37074517-3-327 Upon alighting, my mom. a sr. citizen who was w/me realized she forgot her stuff from the baggage area of the mall.Tried to ask the driver if he could pull over and wait a little.after dropping off my mom, in stead of pulling over, he sped far far away...

GrabCar / GrabTaxi / bad service experience!

Ch
Apr 28, 2018

This driver would not even want to keep his air freshener for a while despite saying I get nauseous with it, says I should be wearing a facemask. Wtf?! And when we arrived near my location, he doesn't want to go inside the street, baka daw magasgasan kotse nya when clearly you can see the...

GrabCar / GrabTaxi / rude and bad service driver: jia yuan son

Ki
Apr 28, 2018

Pertaining to this incident my driver was extremely rude and told me to alight half way as he say I didn't select the grab credit button but it's my first time using the grab credit and he shouted at me and told me they can only accept cash need be raise the voice at me I m extremely...

GrabCar / GrabTaxi / grab driver

Jh
Apr 27, 2018

28/04/2018 first of all i am not complaining because i just want an exposure to everyone, i was complaining cause this grab driver scared me and my friend. i booked a grab and he park his car at the road side we didn't not expect that he was stock there and cause traffic. so a few minute...

GrabCar / GrabTaxi / ayaw nya kami isakay from 25 f. alarcon st. valenzuela city to sm marilao lang

Ka
Apr 25, 2018

Iba na daw ang fare pag outside ncr. Operator din kami. Natry na din namin magbook from here to marilao pero sinunod nung naunang sinakyan namin yung grab fare and di sya nagdadag. So ngayon ayaw nya pa din icancel kung ayaw nya kami isakay. Tinatanong ko kung magkano ba dapat di na sya...

GrabCar / GrabTaxi / driver asked for extra money

Ma
Apr 24, 2018

This driver asked me to pay extra because he is stuck in the jam, saying its not worth to come and pick me up since the fare is just RM5. Thus asking me to cancel if i dont want to pay extra. And i told him i am willing to wait for him although i have an urgent appointment for work. Thi...

GrabCar / GrabTaxi / the driver was cancelled my trip due to saying our cloth dirty

Ko
Apr 23, 2018

Slj 6861 y, a toyota prius... I was calling a grab to go for my new vehicle collection at west coast toyota pdi center... Once this grab driver reach my workplace & inform that me & my colleuge shirt dirty and can't take us although my shirt was cleaning everyday... Is that the service...

GrabCar / GrabTaxi / grab car

Ki
Apr 20, 2018

I am complaining about a grab driver here in Clark. This said driver was very rude. He cancelled my booking. He asked me to walk straight to the highway to wait for him and I refused to do so. The reason why I refused was because I have a lot of things with me and it was very hot. Thi...

GrabCar / GrabTaxi / grabcar driver ramu n krishnan - sjq9414y

Se
Apr 19, 2018

On 19 april at 1759hours, I booked a grabcar and was immediately accepted by said driver for mytrip from ramada singapore at zhongshan park to 205 pasir ris street 21. Almost immediately, I received a text from the driver that he has arrived. I immediately proceeded to the pick up area ate...

GrabCar / GrabTaxi / driver hs2771

Bi
Apr 18, 2018

He is using TAXI CAR...he complaint my trip..he ask me which road to take, when i already choose he scold me said the other road is more okay..show him the nearest Uturn he also complaint said that road is jem when actually there is NO JEM that time...then he drop me far away from my...

GrabCar / GrabTaxi / grabcar yw3295

My
Apr 17, 2018

Time 12:21am To Grabph I booked my bf from karuhatan to sm marilao because he was tired and its late. We waited 6mins and get in the car then dun na siya nagcomplain about sa daanan na masikip daw sana sa kanto nalang sumakay anong klase yun eh book ko sa loob ng kanto dahil maraming tambay...

GrabCar / GrabTaxi / driver requesting to cancel booking

Jv
Apr 15, 2018

I requested for a trip multiple times for an hour. Then luckyly i had 2 driver who accepted my request. But eventually they both requested for me to cancel trip because my location was too far and traffic! I even saw how your rates shoot up because of high demands?? There is high demand...

GrabCar / GrabTaxi / no receipts issued

Li
Apr 15, 2018

I took grabcar to and fro on 12 April from my home in University Towers Condo to Klinik Raykat but till today no receipts issued to me on my email as previously done. I have been customer of grabcar for the past 5 years and they always send the receipt to my email address at [email protected] SInce...

GrabCar / GrabTaxi / left phone

Je
Apr 14, 2018

Hello! My friend left his phone on the GrabCar. We don't know who owns the car or eventhe plate number since his phone was used to book it. My friend's name is [removed]. His phone is an iPhone X. He booked it at 3:00 in the morning, going to [address removed] I hope my friend's phone will be returned immediately. Thank you so much!

GrabCar / GrabTaxi / feedback about driver sjf 9642m

Ja
Apr 11, 2018

Hi Cust support, I would like to feedback about the rudeness of a driver-  SJF 9642M Mr Ng Eng Wee. I've indicated in my notes that I have a baby and I have a carrier with me. He picked up my request but claimed that I abused the system. I waited for him for 5mins and he did not reply...

GrabCar / GrabTaxi / overcharging in the name of toll

So
Apr 10, 2018

Sir, my name is soumya Chowdhury, recently I took grab car services in Indonesia for dropping to CGK airport, and I was extorted by the driver for more money, when I send message to Grab, they say they will educate the driver and thats all, they not show any concern returning the money or...

GrabCar / GrabTaxi / grab does not help in recovering lost item

Je
Apr 10, 2018

Dropped my phone in the grab car indonesia outside the airport, messaged lost&found in app, gave car chase with findmyiphone location tracking, lost mode alarm and constantly calling, the driver refuse to pick up and drove further and further away. gave up and returned to the airport. next...

GrabCar / GrabTaxi / attitude of some grabcar drivers

El
Apr 08, 2018

I am a first-timer in using Grab, so everything I do with Grab is new to me. So here's the problem, I texted the driver the I would like to cancel the booking because I got locked out of the house and I don't have my keys, I didn't how to cancel. Seeing that my destination was to church...

GrabCar / GrabTaxi / charge twice my fees and sent me message about I put wrong location

Me
Apr 06, 2018

I would like to complaints about 2 problems. First, I already pay by debit card rm6 when driver pick up me right?! But after arrived driver still charge me rm6 pay by cash, so I pay rm12 to the driver, I hope that grab driver can return me rm6 I always key in correct location to driver...

Grab Car / dangerous n troublemaker driver. slw2131d

Ke
Apr 03, 2018

This morning 04/04/2018, 7.02am. From CTE exiting to Ang no Kio Ave 1 exit. This car is driving slowly so when reached Ave 1 exit main road I signal and change land to 3rd then 2nd lane. This car which is moving slowly, saw I signal and changing lane, suddenly speed up and without any...

GrabCar / GrabTaxi / cheating

Es
Mar 28, 2018

Wanna report these person.. Ytd 28Mar I've booked a car for 11.40am fr tanglin mall taxi stand to Yishun 11.25am I've receive a msg Grab found me a driver When I walk to the taxi stand @ 11.30am no car was there.. I tried to search for the contact to ask whether izzit confirm.. Contact no...

GrabCar / GrabTaxi / I want to complain this car plate slk3959p name goh yong poo. for cancelled my booking id ios-14655992-3-1104

Ta
Mar 26, 2018

I book the grab from blk 122 bedok reservoir rd to bedok polyclinic. the driver call and say he reach blk 123 and I guild him to come over 122 as I'm carrying a baby. but the grab driver insisted to ask me to walk out to 123 which has a distance.. and the grab do not want to drive in to blk...

GrabCar / GrabTaxi / grab booking for taxi and car

Nu
Mar 24, 2018

Every Sunday I will booking a grab before 9am or before 10am during non peak hour. I have to wait at least 15mins until the status change to peak hour then I gotten a grab. Grab drivers had been taking advantage of this grab rate and affecting our booking. I would like the company to look...

GrabCar / GrabTaxi / rewards

Dj
Mar 22, 2018

I was going home from a visit and I booked at grabcar from J. P. Rizal to Pateros and it cost only 107 pesos. I have a reward that less it by 100 which leaves only 7 pesos. I used my card instead since I don't have any coins with me but and upon reaching my destination, I found out that...

GrabCar / GrabTaxi / system error complaint booked direction different from what was in the grab drivers input direction of drop off point

Ma
Mar 21, 2018

I booked excelsior cpalanca makati but the direction that was with grab driver was different. Was surprised coz we were heading for the wrong direction and ask driver only to find out from him that the drop off point is in eastwood totally different. Caused me trouble coz I missed a very...

GrabCar / GrabTaxi / rude driver, bo 1707 mitsubishi mirage red emmanuel mascarinaz borja

Pa
Mar 21, 2018

I booked a grab car to pick up to pick up two people from a certain address in Quezon City in The Philippines. It just so happend that the pinning wasn't accurate in the satellite so pinned it to the nearest place of the pick up, when the driver arrived, he was complaining and [censor]ing...

GrabCar / GrabTaxi / grabcar driver booking

Re
Mar 12, 2018

I am complaining to your grab drivers who accept grab car booking even though they are still in doing other personal things such as esting meal (I put one comment to one of your driver about this and I think you guys can see it in your system). and today just 2 days after that incident, one grab...

GrabCar / GrabTaxi / unethical behaviour and very rude

Gr
Mar 11, 2018

Date of Incident : 11 March 2018, Time : 21:14, Place : Yishun Ave 3. I happen to enter wrong block number (766), however I called the driver & told him its 763, 3 block away. I offer to walk over to 766, Driver say he stay 761, so he knows the way. Upon getting up the Grab car, driver...

GrabCar / GrabTaxi / I am complaining yx9967

Eu
Mar 09, 2018

The driver was so rude and impatient. I asked her in a nice way if she could wait for awhile but she began to yell and complain that I was so slow, she got very angry and told me in a very rude way that I should be ready when she got there to pick me up. And I told her that I asked...

GrabCar / GrabTaxi / no contact info on driver and no lights

Rh
Mar 05, 2018

When we entered the car there were no lights, it was dark, the driver did not even bother to open the light inside the car (the one attached to the roof) so we were not able to check if there were items left by previous passengers. I forgot my bag inside but there was no contact info on...

GrabCar / GrabTaxi / driver did not turn up

Ja
Mar 04, 2018

I have book a grab taxi in advance but didn't turn up. And he did send message to me that he actually on his way and we have waited foer 20 min till we get another grabcar. This is so in responsibility as we are almost late to the temple to correct my late Mother in law aches. The taxi...

GrabCar / GrabTaxi / grab car driver

Yh
Mar 03, 2018

Goodevening! It was my first time using grab. Yet, the driver that I was found was not in courtesy with his passenger. At first he tried to make us add an additional payment, eventhough he said that I shouldn't. The price on the grab from our place to our drop off place is only 325 yet he...

GrabCar / GrabTaxi / drivers message to passenger on app

Ne
Feb 25, 2018

Waiting 4 a taxi. Several passed but wud not stop. So I decided to pull out the app and clicked through. It worked well but at the same time a cab pulled up. Immediately I told the grab guy no need bcuz a taxi arrved. Cancelled immediately. No other engagement from me. He protested+very rudely cursed me, photo attachd. Wd not want driver like that!

GrabCar / GrabTaxi / taxi driver cancelled booking after we waited for 10 mins!

Iv
Feb 22, 2018

This is not the first time I am getting this. This time around we waited for the taxi for a good 10 minutes. The driver decided to cancel the trip upon arrival! Car plate number is SHC5474Y (TransCab) Driver name: Goh Toh Keow. Grab - I would like for you to allow us to give our rating...

GrabCar / GrabTaxi / bangkok grabcar driver threaten, ask for more and abandon customer

Wa
Feb 22, 2018

We set our destination at ratchathewi (grab THB164), however the accommodation is paradise house, which is 300m away from the set destination. My mum went out from the car and we ready to pay. The driver asked for 70 baht more from us because of the different destination set. We try to...

GrabCar / GrabTaxi / attitude driver

Ye
Feb 20, 2018

I want to complaint a driver AKR8581 order id : 1125090-3-100, His attitude service is very BAD…I just Want to pass usb to my friend when emergency…I'm paying, he can nicely say no or sorry to me, but not, his straight sound loud and me…please care Ur's driver attitude…I'm support grab so...

GrabCar / GrabTaxi / grab driver mr. renato de jesus reyes

Ni
Feb 16, 2018

Booked a trip from 7eleven banlat branch to mall of asia. Mr. Reyes accepted but for some reason, didn't want to come. He deliberately doesn't come to my location, probably wanting to defend himself as "customer can't wait". So I inquired where he is and he answered to cancel it because he...

GrabCar / GrabTaxi / service

Ja
Feb 03, 2018

Good day, I would like to complain booking reference ADR-10752203-3-058, travel from Alabang starmall to Al-Fayed property. We paid Php441 in cash yet grab credit still charged me, I have no complaints of such on paying the tollfee. I would like to request to return the paid cash in any way...

GrabCar / GrabTaxi / grabtaxi

66
Feb 01, 2018

We used the app to get a taxi, after he accepted it he call and said it will be 750 pesos but on the app it said 410 to 710, then he turned off his grab app, Then called again to make sure, it took him 30 minutes to get to the house. when he got to the house and then said 800 pesos due to...