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GrabCar / GrabTaxi Customer Care Service

GrabTaxi Pte. Ltd.

2/F ACI Group Building, 147 H.V. dela Costa Street, Salcedo Village, Metro Manila
Makati City
Philippines - 1227,

Customer Support Phone Numbers

Phone:
+63 883 7100(Philippines) 194 85
+65 6570 3925(Singapore) 147 87
 

GrabCar / GrabTaxi Complaints & Reviews

Grab / driver being rude

Si
Siti Salma on Nov 23, 2017
Hi my name is siti salmah and I book grab today around 3pm from cemara apartment block b to city university since I'm late for my exams today and I got a driver name wan amerool car number dbc 6070 and his mobile number is 0123486348 and I texted him to say whether he's nearby already or...

GrabCar / GrabTaxi / grab hitch driver - joe ng

Se
Serene Reene on Nov 22, 2017
I had a hitch ride booking with this rude driver which dont know what he was doing. I understand that hitch driver is just a "tongpang" service, i didnt expect much. I book at 10.20am but till 10.27am he didnt turn up. I called and asked how long will he be reaching, he answered me back "i...

GrabCar / GrabTaxi / unethical behaviour

Ve
VeraTina on Nov 21, 2017
I booked a car this morning the car plate number is ve1699, driver name is arjay pozon bautista, he recived the request but didnt come to pick me up, went to another direction instead, and my payment method is debit card, its already charged me but i did not even get in the car!!! this i...

GrabCar / GrabTaxi / grab service

Ja
Jaynee on Nov 21, 2017
I am utterly disappointed with Grab's service level recently. I have previously made 2 feedbacks, 1 driver for dangerous driving whereby I have nearly gotten into an accident with another car. The other for taking much longer time then it is stated to get to my location. Grab says that...

GrabCar / GrabTaxi / grabcar

Sa
Salvas on Nov 20, 2017
I had called in for a refund of the $5 that they charged me for cancellation. I requested to talk to a higher authority for the waiver, and I have this extremely rude lady interogating me like a criminal and talking to me like I owe her money. She was so annoying and rude that I had to cut...

GrabCar / GrabTaxi / about an impolite driver from grab philippines

Mi
Miguel Antiporta on Nov 19, 2017
Booking ID: ADR-32439966-3-155 Mr. Billy Jet Dolorical Camposano Plate # BOF 766 Mitsubishi Mirage G4 A cancelled trip from Cash and Carry Mall, Makati to Renz Building, San Andres to Emilio Aguinaldo College, General Luna. Ermita Manila at around 8:18 pm Good day! I would like to file a...

GrabCar / GrabTaxi / disappointed service

Le
Leong Sun Kit on Nov 19, 2017
I have called a grab from Oasis Suite KL to TBS to take bus to Singapore, i made the grab booking at 1945hrs on 19 Nov 2017, i have message him but he didn't reply. I try to contacted him by phone, he told me on the way, at that point of time was 2000hrs. From the grab location, can see he...

GrabCar / GrabTaxi / unethical behaviour

Ih
ihwan93 on Nov 18, 2017
Hi, I booked a grab car for my guest at the hotel, I couldn't pickup the call from the driver as I was occupied with my job, as the driver called me the second time, he immediately shout at me, like what in the world would you shout at me for ? I am very displeased of the service he give...

GrabCar / GrabTaxi / grab taxi to nip airport

Ki
Kirstie Marie Manson on Nov 18, 2017
We were picked up at about 5pm by the taxi driver and was told the travel would be 56 mins. 50 mins later we're in the other direction getting petrol and probably going to miss our flight as the journey still says 50 mins to get there so this has been the worst journey still in the cab now...

GrabCar / GrabTaxi / fare change was not given

Ce
Cextn Espiritu on Nov 17, 2017
Date of Incident: 15 November 2017 Client number: 0999 502 6726 Full Incident Description: We contacted and booked a Grab on 15 November 2017, at 11:19PM from Botolan, Sta. Mesa going to San Joaquin, Pasig City. We were all so tired that night, for we just came from my uncle's wake in San...

Grab Taxi / grab taxi services

Dr
Dr.Ajit Kumar on Nov 14, 2017
Sir, ON 14th November, I had booked a grab taxi and had received a notification to redeem 2100 points in exchange for a discount of 5 sgd ON my booking fare of 14 SGD from Benkoolen street to Parkway Parade.. I confirmed the same since there was a surge pricing of 14 SGD and boarded the...

GrabCar / GrabTaxi / rude & unethical grab premium driver

Ru
Rudy Tanoto on Nov 13, 2017
On Sunday 12 Nov 2017, a grab premium driver answered my call for a SGD 8 ride (short distance). Upon arrival, the driver expressed his reluctance to carry me, my wife and three young children of 4, 8 and 11. He claimed that a fare adjustment is allowed through GRAB operator and refused...

GrabCar / GrabTaxi / request for extra charges

An
AngryUser164 on Nov 12, 2017
Grabcar is supposed to be cheaper than registered taxi that is what made Grabcar special and the fare is calcated based on the distance calculated by d app. Upon entering the car, he requested for extra instead of following the calculated fare. So what difference does it differ compared to...

GrabCar / GrabTaxi / akj 1559- driver so rude!!!

Ra
Raqhel Ashikin on Nov 11, 2017
11/11/2017- Driver Was So RUDE!! -Ordered the grab car from Cosmo Hotel Kuala Lumpur for my guest to Bukit Tinggi at approximately @ 1604hrs. -Driver called and said our area traffic congested and he waited so long in jam and his start raise his voice. -Arrived to pick up point Cosmo...

GrabCar / GrabTaxi / payment method

Je
JesusTraveller on Nov 10, 2017
I paid my travel fees as cash. Even though i have applied my payment method is debit card. The grabcar driver phones showing was cash it was not shown my credit/debit card payment method. What is wrong with your apps system this days? I ended up paid RM 33 by bank transfer to her bank...

GrabCar / GrabTaxi / promo code

Na
NaNa ChiCky on Nov 6, 2017
My name is jannah.. I would like to enquirers regarding the promo code.. Every time i get the promo code i can't use it as it stated that fully use.. As u giys can check that i mostly everyday mon to fri book a grab.. From my work place to my kids school.. And from their school to my...

GrabCar / GrabTaxi / driver service

Re
Rea Geraldino on Nov 5, 2017
Booked grabshare at 6.30am for PHP437, I used by reward points and get 50 off. drop off of 1st passenger is uptown bgc. asked the driver to use expressway to avoid further delay but he insisted on taking service as he has already taken the route to servixe road. didnt bother asking me in...

GrabCar / GrabTaxi / rude and unethical behavior of the driver

Di
Dingdong Salazar on Nov 5, 2017
On November 5, 2017 at 7:41pm we were in the area of SM megamall at the booking station of Grab service, I was using the app for the first time in that area and I am not really familiar with the street names. So we ask from the nearby people from the grab station booth to give us the name...

GrabCar / GrabTaxi / unethical behaviour

Al
aldwin abustan on Oct 26, 2017
Around 6:30 am this 10/26/2017 i book a grab from ortigas to picadilly in BGC. As i arrived to my drop off location i gave him my 500 pesos. I cant believe na meron palang ganung driver. Pinalo nya yung manubela at nagdabog kasi wala daw akong barya. Take note (Nagvavape si manong habang...

GrabCar / GrabTaxi / drop at the undesignated location

Ah
Ah Win on Oct 24, 2017
I want to complaint this driver with vehicle plate no. BLW 1626 (Tee Siong Beng) who dropped me at the undesignated location. My destination i have input is KTM Seri Setia but he dropped me at KTM Setia Jaya. Furthermore, he doesnt dropped me at the door step as well & I need to walk some...

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