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GrabCar / GrabTaxi Customer Care Service

GrabTaxi Pte. Ltd.

2/F ACI Group Building, 147 H.V. dela Costa Street, Salcedo Village, Metro Manila
Makati City
Philippines - 1227,

Customer Support Phone Numbers

+63 883 7100(Philippines) 121 50
+65 6570 3925(Singapore) 86 67

GrabCar / GrabTaxi Complaints & Reviews

GrabCar / GrabTaxi / Driver didn't turn up

Lee Kris on Jun 21, 2017
I've booked our trip last night and the driver confirmed the trip via text msg. We've waited for him from 7:15am to 8am! Tried to text him and call but no answer! It's easy to text or just cancel my booking if he cant come, at least I can book another trip! I'm rushing to reach office...

GrabCar / GrabTaxi / Grabcar drivers attitude

Anderson Mig Neo on Jun 20, 2017
I booked a hitch service with driver Thomas of handphone number: 91788660 . He is a liar as he lied about his pick up time and car model. He sms me that his car was on repair and he will be driving a honda fit to pick me instead of the BMW 5.15 series sedan car. How was I supposed to believe...

GrabCar / GrabTaxi / grabcar

Chiong Wei Wei on Jun 19, 2017
We waited for 10mins and the driver was at the same place. We called and messaged but he cancelled the call and didn't reply. Wasted my time and had to pay 6 SGD for cancelling. Driver is Lee Kok Hua, plate number isbm SGX654D, trip was supposed to be from Hotel Grand Pacific to Albert...

GrabCar / GrabTaxi / rude with passager misbehave

Rahul Rathod on Jun 18, 2017
I grab car. This man is working with grab car I always use this grab application and very good behavior all drivers and today I grab car and this car driver is rude with me I just drink water and he is tell me "heyyy stop drink I dont like you drink in my car" what is this its not good...

GrabCar / GrabTaxi / just grab

Muiei on Jun 18, 2017
Dear Grab, I am really very angry with your services. June 18, 2017 Sunday. I book a Justgrab and SJF 6409 R, Shakrobani B Kamin was my driver. It was stated a 2 min waiting time. I end up waiting for more than 10 min. When contaxct driver, he say he couldnt find his way. I try to help by...

GrabCar / GrabTaxi / complaining about the driver

Sebk Gel on Jun 17, 2017
I am an operator or my grab car and recently. I received a complain from a friend of mine that my driver Myron joseph segarra with the plate number of Vl 0479 is trying to contract my friend of a minimum fare from pacita san pedro laguna going to sm sta rosa laguna of 800 pesos and turning...

GrabCar / GrabTaxi / double payment

Zhenie Velasco on Jun 15, 2017
June 15, 2017 Took grab car from Starbucks Wilson to Cityland Herrera Tower The driver Benjamin Lacsamana Aquino, Jr. Booking Code: ADR-5739497-2-1554 asked for cash payment. When I got home I found it that the amount of Php298.40 wasa already paid through my Visa Card 6687. How do I refund...

GrabCar / GrabTaxi / I am complaining the driver.

riz perido on Jun 14, 2017
I would like to file a formal complaint to Reynaldo Reyes driver of Toyota Innova ABR 2896. He was so disrespectful and rude to us when he knew that we have baggages with us, he told us that he can't accept the things that we have because it might spill in his car because we carry a jar of...

GrabCar / GrabTaxi / disrespectful driver

Malou Laureola on Jun 14, 2017
I would like to file a complaint against the Grab driver Jerome Robles Pabico who WAS so DISRESPECTFUL. His plate number is NR3062 with Booking code ADR-9584323-2-736 issued to King Laureola today, June 14, 2017. Hope you had an enjoyable ride! Your slogan does not match with the manner by...

GrabCar / GrabTaxi / as a grab driver

Sondee on Jun 13, 2017
To whom it may concern. Its my 1st day driving as a grab car driver. I book a tribecar at 6 am in the morning. The day before i emailed support.sg@grab.com regarding my plate no of the car that i was going to drive with no response. In the morning i check the plate no in the app still...

GrabCar / GrabTaxi / grabcar

Chan Meng Ng on Jun 13, 2017
On 13/6, at around 9.10pm I book for a grab share ride.. a driver accepted my call within 1 mins.. In the app driver was shown 2 street away from my block stating 3mins.. On the app, it was shown driver is still looking for a rider.. I totally understand sometimes estimated time cannot be...

Grab / extra charges

Gan Pei Pei on Jun 13, 2017
On the 13 Jun 2017. My Brother ask me to book grab for him. So I did . I did put under grab pay. So the trip from 136 Yishun ring road to T2 Changi Airport was SGD27 . The car plate number SLK609US. Driver name, Zulkifle Bin Ahmad . when my Brother reach there . And pay the driver another...

GrabCar / GrabTaxi / grab car driver

John Scott Fazon on Jun 7, 2017
ADR-31864057-2-179 Booking ID of my ride where he charged me still in cash even though i chose debit card as my payment method. Please return my payment back. The name of the driver was Darwin Bueno Hernando. I booked from SM City North EDSA to 47 Matatag St. Baranggay Pinyahan, Quezon...

GrabCar / GrabTaxi / complaint on paul bryan lee chua

Sailah Morales on Jun 6, 2017
Date June 7, 2017 aroung 5:45-6:00Am. I booked grabcar from 45 Mabait QC to Phil Stock Exchange Ayala Avenue and Paul Bryan Lee Chua accepted. However, i noticed that he is not moving from his destination to pick up point. I called him 3x at 09065761558 but he did not reply. Then a few...

GrabCar / GrabTaxi / grab car credit balance

Emenski on Jun 3, 2017
Hello Magandang gabi po. Gusto po naming humingi ng tulong sa inyo para kalampagin ang Grab Car Philippines. Ako ay isang operator ng grab car at ang kapatid ko naman po ang aking driver. Last May 22 po meron pong booking na lumabas sa cellphone ng driver ko na ang drop off po ay Jac Liner...

GrabCar / GrabTaxi / double charge

Yati Budiawati on May 29, 2017
On 28 May 2017 my family and I used a grabcar from Bras Basah Rd to Changi Airport. The driver's name was Ngan Cheuk Heng. The amount that I had to pay was SGD29.00. I paid in cash directly to the driver upon arrival. However, the same amount was also charged to my credit card. I request...

GrabCar / GrabTaxi / purchased grab credits and I can no longer log in

Kevin Ladion on May 29, 2017
I purchased grab credits to avail of their promo wherein they would give 50% of the total credits bought, but after doing so, my grabpay credit was frozen due to a "balance" that I should not have in the first place because I have paid the driver of the said ride which was the reason for...

GrabCar / GrabTaxi / I was charged at a higher price

Tang Wen Kang on May 29, 2017
I was heading from location A to B. It should take around 30 minutes. Upon boarding the car, I told the driver that I need to go to location C urgently, which was only 5 minutes away. I ask if I need to change the location on the app or do anything. He said no and just proceeded to...

GrabCar / GrabTaxi / exact location of pickup and drop point

arlan on May 28, 2017
For so many times we experienced the same problem with Grab's GPS locator. The system's exact locator of user was a failure or totally erratic. If Grab Bacolod is really concerned about improving their services, then, they should take a look on this one. Do we really have to suffer because of...

GrabCar / GrabTaxi / grabcar guy doesn't know the rule of promotion ramadan

Ng Xinyi on May 28, 2017
I use promotion code and grab share to my destination. It's below rm4. I grab share with other customer. When the customer that grab same car with me drop off. He did not pay. But when I'm drop off, grab car guy tell me I want to pay. because I choose cash to pay Ramadan promotion that...

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