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GrabCar / GrabTaxi Customer Care Service

GrabTaxi Pte. Ltd.

2/F ACI Group Building, 147 H.V. dela Costa Street, Salcedo Village, Metro Manila
Makati City
Philippines - 1227,

Customer Support Phone Numbers

+63 883 7100(Philippines) 76 34
+65 6570 3925(Singapore) 58 44

GrabCar / GrabTaxi Complaints & Reviews

GrabCar / GrabTaxi / Driver is rude, impolite and disrespectful

March 25, 2017 around 10pm. We were from trinoma contis mindanao area when we booked a grabcar to kfc matalino. I texted the driver that we were in contis/ucc area. He replied and asked where is specifically contis is located. I emphasized again our location, however he replied that he i...

GrabCar / GrabTaxi / GrabHitch

bbbella on Mar 25, 2017
At 3 pm earlier today (25 Mar), I have booked GrabHitch and the driver has accepted and a few minutes later, the driver has cancelled. This is unacceptable as I have waited for half an hour to wait for a driver and the driver had conveniently cancelled the booking when we were already...

GrabCar / GrabTaxi / Very rude driver

ridzyanna on Mar 21, 2017
I took a grab car today on about 8:56am, car no SGZ2587R, Driver Mr Quek Swee Chiew. I am a "PREGNANT" lady who almost everyday goes to work around this hour by grab. Every time the drivers would go by the route i requested but this driver today, insisted on looking at his GPS instead of...

GrabCar / GrabTaxi / Taxi service

Vf100r on Mar 19, 2017
Tried to use the app multiple times in Bangkok last month. It never worked, I could never actually get a taxi to actually show up, even though multiple taxis were shown in my area each time I tried to use Grab Taxi. Totally useless and a waste of time. Uber is a much better choice. What...

GrabCar / GrabTaxi / Allegedly not available change for 500

Clarence Darrow on Mar 18, 2017
On 3 March 2017 at about 7:00 AM, I booked a ride on Grab, the driver is Edward Cruz De Guzman, the booking code is IOS-11727320-2-027. My destination is at NAIA terminal 3, my booking fare is Php 414, as I arrived at NAIA, I handed Mr. De Guzman Php 500.00, he told me that he has no...

GrabCar / GrabTaxi / An a** of a grab driver

h8&killdathugs on Mar 18, 2017
Arnold Valmadrid Toyota Vios plate # YR 5705 took my booking and had me waiting on our pick up place for almost an hour, calling him no answer and after how many calls finally decided to answer and told me he was already home resting his a*s!! booking was @ 11pm something March 18 2017...

GrabCar / GrabTaxi / Double payment: driver asked for cash through payment mode specified is visa

Karenhengsin on Mar 18, 2017
Booking ID: ADR-18828291-2-023, SGX8309Z driver Mr Ker Giok Chuan asked for cash payment at the end of the journey though the payment mode stated was visa. I booked the grab car for my colleagues and I but there were five of us so I took the next grab car with another colleague who was not...

GrabCar / GrabTaxi / I did not board the grabshare and the driver charged me for the trip

Shikin Kosni on Mar 17, 2017
I have booked a grabshare on the 17th march at Marina Bay Sands pick up point and i was charged $22.50 even though i did not board the car. The driver was impatient and not willing to find me even though he was close to me. He called me to asked about my location. I was at marina bay sand...

GrabCar / GrabTaxi / The driver didn't follow the route that showed at waze.

ylgan on Mar 17, 2017
Hi, i hope that you will see this message carefully or you full passion to see this. Maybe it is just a small matter for you but i care about it. I trust your company so i go anywhere by grab car but the driver didn't follow the way that showed at waze. Can explain for me the reasons?sure...

GrabCar / GrabTaxi / Customer service and grab premium

Shaq08 on Mar 17, 2017
Report a problem I had accountedon 6th march 2017. Took a grab premium, used the promo code MARCHVIP. There's a problem regarding the payment. Initially state that I should pay $2 but when I'm already at home receive a notification that i had to pay $6. As my debit card has $3 in it I...

GrabCar / GrabTaxi / Driver

Nur Hafizah Majid on Mar 16, 2017
SJC9105M, Lau Choon Lee terrible driver .. What i know is grabcar driver cannot take in a baby without baby sitter. Me, my mum and my 2 other children, age 6 and 8.. Total 4 of us, cant take a grab???? Ive been taking grab for so long.. And im being rejected.? What kind of driver is this?...

GrabCar / GrabTaxi / Service

Lois Ooi on Mar 16, 2017
Good afternoon. I am Lois. This afternoon I was going to Mc Donald SS2 from University of Malaya. However, the driver took a longer pathway in which he need to go through toll to reach to our destination. But the fact is that there is a shorter and nearer pathway to go to our destination...

GrabCar / GrabTaxi / Account suspension

Manuel cansino on Mar 13, 2017
I am complaining abount the suspension of my account at grab app.it wasnt my fault for such canceling of the booked grab...the driver advised me that he cant pick us up in my destination so i need to cancel the booming...while canceling my connect was loss and i can not retrieve it...

GrabCar / GrabTaxi / Services of the grabcar driver

Mission M on Mar 13, 2017
This is to lodge a formal complaint against one of your Grab Car drivers: • The name of the driver is Rosauro Jusay Sanchez and he is driving a Chevrolet Sonic with plate number ABQ4497. • Please check booking ID no for your details: IOS-2654497-2-025 • I booked the service at 7:37am, today March...

GrabCar / GrabTaxi / Driver's coercion, unethical behavior

coryM on Mar 12, 2017
Incident date: March 10, 2017 Name of Driver: Ronald dela Paz Sarte Plate: ABG 7985 Hyundai Accent Pick up: Shangrila Plaza Mall Drop Off: Genesis Cubao We were already in transit when I overheard the driver cursing "grab" for allegedly giving him another client to Cubao since he just drop...

GrabCar / GrabTaxi / No pick up from mah beng weng sgz7248L

David Kuan on Mar 12, 2017
Hi, This morning I have book a grab car to airport at 7:50am n Mr mah beng weng. I have send him a message details about my location. And it was showing 5 min to arrive. At 8:00pm, I view where his whereabouts and found he is far from reaching and show show 7 min minutes to arrive.the...

GrabCar / GrabTaxi / Driver

Camzboniface on Mar 11, 2017
Booking ID - ADR-7305538-2-296, Driver - Emerito Ragojo Kaibigan, Plate Number - ABQ9854, Toyota Vios Silver. This driver commented about my personal life in an arrogant way without me asking for it. Hweb he got more irritated he increased the speed of his driving. He risked his passenger...

GrabCar / GrabTaxi / Faulty grab system

Phylistan on Mar 10, 2017
On 11Feb at 1.14am, i submitted a grabhitch request however the grab system notified me that there's no grabhitch available and suggested that i booked for a grabcar or grabcab. My grabcab came and picked me up at Dorsett Singapore but subsequently a grabhitch driver (Eric How) suddenly...

GrabCar / GrabTaxi / Grabcar driver

Cathy De Vera on Mar 9, 2017
I would like to report Raymond Lagon Castro, plate no AAM 5526 for making me wait for 30 minutes. I booked at 7:20am and texted me cancel at 7:50am bec he said it was traffic. He should have done it earlier. I was late this morning for my 8:30am work from BGC to makati. As a paying customer...

Grab / Customer services and website issue

Remylydia on Mar 8, 2017
Im confuse with ur website and ur customer services explanation... Wat ur c.s told me is tat i have to book a grab family due to my kids ages (6 mth, 2yrs n 3yrs}..., bt on the other hand ur website stated is grab family is suitable for kids age 4-7yrs... So which information is the right...

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