SUBMIT A COMPLAINT

Grab Car Vietnam Customer Care Service

1
Complaints477
Pending0
Resolved1

Grab Company Limited

268 Tô Hiến Thành, P.15, Q.10
Ho Chi Minh
Vietnam

Customer Support Phone Numbers

Grab Taxi, Grab Car, Grab Bike, Grab Express, Grab Share, Just Grab, Rent, Grab Food
Company Representative: Lim Yen Hock
Position: Director
Plus

Grab Car Vietnam Complaints & Reviews

GrabCar / GrabTaxi / rude grab driver

Na
Jun 22, 2018

June 22 @ 12:44 p.M. I booked a ride with grab. Booking was accepted by mr francis phung shin khiong. Grab booking id: adr-97579387-3-022 vehicle plate number: jng 2770 pickup location: aeon mall kuching central complaint: the grab driver was grumpy and screamed with abusive words. Asked...

GrabCar / GrabTaxi / I am complaining about the grab driver

Mn
Jun 21, 2018

This is with regards to the incident early this morning. We were heading home from our team building when we got this driver. The rate from Circle Island Resort to Goodwill 2 was P375. Since this driver didn't use his waze app, he took the skyway route when we were still somewhere in...

GrabCar / GrabTaxi / service

Ca
Jun 20, 2018

Hi, last june 8th of 2018 I tried to book a ride in grab car and used my 600 points to avail the 50% off promotion. I was not able to find any driver cause they were busy so I cancelled the booking and try to book again and found out that there is no available/sufficient points already...

GrabCar / GrabTaxi / unethical behavior of toyota vios driver - abs 5222

El
Jun 20, 2018

I booked a trip from Ayala Triangle Main drop off to my house in Scout Ojeda Quezon City. I was waiting for 20 min.when i noticed that the location of the grab car was not moving. I tried to call the driver but he did not answer at 1st. I messaged him, no reply also. I called again, after...

GrabCar / GrabTaxi / grabcar driver

Mo
Jun 20, 2018

Dear Grab Singapore, i would like to submit a complaint about your driver reckless driving. On 19/06/18 @ about 2035hrs while i was riding back to home from work, your driver beaeing no: SGQ38U black toyota or hyundai car, Male Chinese. He was using onmount handphone while driving. The...

GrabCar / GrabTaxi / driver

Ro
Jun 16, 2018

Drivers Name: Marlon Suguitan Nolasco Vehicle: Toyota Vios Red - VU 2520 Mobile number: +639195805773 I cancelled a grab booking before there was any driver willing to accept my request. It was cancelled 11:42 pm. I took a taxi instead because rhe rain was pouring heavily. While on the taxi i...

GrabCar / GrabTaxi / help center

Na
Jun 16, 2018

I left my wallet inside my Grab. I realized it 5 mins after getting dropped off at my desired destination. So of course I tried to get help as quickly as possible and it was 10am at the time, the agent from Grab told me that they kept on calling the driver but he wasn't picking up hi...

GrabCar / GrabTaxi / grab driver

Ma
Jun 16, 2018

Good Day Sir/Madam GRAB DRIVER NAME: Laurence Pichay Ramos PLATE NUMBER: VF 5573 LOCATION: Quezon City Sports Club-Jollibee Kalinisan DATE: June 15, 2018, Friday; TIME: 11pm-12am. Complaint: My driver took a poor route. Nung nakasakay na kami tsaka niya lang sinabi na hindi siya sa coastal...

GrabCar / GrabTaxi / driver cancelled the booking

Rh
Jun 13, 2018

Driver: Donald Poral Bendicto, Car : Toyota Vios (Black) Plate No. YX 1429 I booked on June 10, 2018, Sunday to be pick-up in SM Bacoor Cavite at 3:47pm. The Driver automatically cancelled by booking. He even not send me sms for his cancellation and the most annoying is that i saw him pa...

GrabCar / GrabTaxi / complaint about an arrogant driver who refuses to follow instructions.

Sa
Jun 13, 2018

Name of driver: Edgar Perez Matoza Passengers Sandy Araneta and Macon Araneta Booking Code ADR-108306672-3-318 FROM SM Manila to Naga Road, Pulang Lupa, Las Pinas, 1742, MM PAID IN FULL P447. Told the driver to pass through Coastal Road instead of Quirino Ave. to avoid traffic. But driver...

GrabCar / GrabTaxi / rude driver

Ki
Jun 12, 2018

June 12 @ 8:44 p.m. I booked a ride with Grab. Booking was accepted by Mr. Joey Sasaban Echeche. Grab Booking ID: ADR-7390972-3-867 Vehicle Plate Number: VN 1909 Pickup Location: Blue Boz Pedestrian Overpass Drop Off: Net Cube I was waiting for the aforementioned driver when he called...

GrabCar / GrabTaxi / doesn't know anything!!!

An
Jun 12, 2018

This driver is middle-aged man in bangkok. Name: Mr. Prajied. Surname: Songseng Car plate : ทส 6896 He drove us back from safari world back to our hotel in pratunam area. This guy doesnt know english. Well I can tolerate that! He doesnt know where is the...

GrabCar / GrabTaxi / refused by a rude driver

Gr
Jun 10, 2018

I received an sms from Grab telling me the reason why i've been refused by a rude driver: Yes! I will admit we're more than 4 because 3 adults, 1 kid(6y)& 1 baby(1y)! My 1 yr old baby of course sit on my lap coz we don't have a car seat and my 6yr old sit on the middle, so it's obvious we...

GrabCar / GrabTaxi / rude driver

Dd
Jun 09, 2018

Around 11pm, I book JUSTGRAB for my parents. We as a big family just send them down waiting for the arrival of the driver. When the driver came he went out from his taxi with his unhappy face asking how many people and he seems unhappy because he like assume that 9 of us will squeeze in...

GrabCar / GrabTaxi / service

No
Jun 07, 2018

I would like to complaint the booking for the GrabShare and GrabHitch in Singapore. This early morning around 12.40am - 1.10am, I was using apps to do the booking. At first I use GrabHitch and no one was picking my booking. Fine, I rather pay more a bit, use GrabShare, the driver wa...

GrabCar / GrabTaxi / very arrogant driver

Ri
Jun 06, 2018

Grab Driver Joel Mayon Lago of Mitsubishi Mirage plate #: ADN 4369, is very arrogant in dealing with my trip. I book chowking pacific mall mandaue city, cebu to Pin Location (near la aldea del mar, babag 2) lapu-lapu city, cebu. I choose the Pin Location since La Aldea Del Mar point is very...

GrabCar / GrabTaxi / overcharge fare

Me
Jun 02, 2018

Hi I would like to file a complaint about my grab driver last May 30. The moment we entered his taxi, he already asking to double our fare since our destination is outside Manila. I refused and asked him to just cancel my booking. He told me that he don't know how to. Then he said to just...

GrabCar / GrabTaxi / route

Je
Jun 01, 2018

Please ko seminar balik ani niya..nakiglalis siya nako nga wala man tay sayop..my route is from andoks mabolo to purok 8 camputhaw.. in my route naay duha ka agianan. Pwede mo agi sa ayala or sa IPI-Tesda which is same lang jud og way kay mo gawas ra sa parklane.. pero nag yawyaw na siya...

GrabCar / GrabTaxi / car driver

Da
Jun 01, 2018

June 1, 2018 around past 10pm, I booked a grabcar driver going home from 17 Hamburg, Merville Paranaque City. Luckily, I've been abale to get a driver named, Joselito Ango Cena with a plate number ABG 9988 using a Mitsubishi Mirage car asap. However, during the time that I was waiting...

GrabCar / GrabTaxi / grab car services

Fr
Jun 01, 2018

I was been grab car from 4pm til 6pm but none of any drivers accepts the ride. Where are all the grab car services? Last time we still have uber to ride if we cant find a grab but now just grab. And the promos code also need to use card, cant use cash? What happen to the grab car services?...

GrabCar / GrabTaxi / service

Za
May 30, 2018

By far the worst experience i had with grabhitch. The driver was late about 15 mins and I could still accept it. He told me he was fetching another passenger and he would drop me off first. I told him i needed to reach home as soon as possible as i needed to break fast. While he wa...

GrabCar / GrabTaxi / complaint against a grab driver. singapore.

Da
May 29, 2018

As I'm driving along Bedok North Street 3, I noticed this particular Grab driver of SJJ6678J is using his phone while driving on the extreme right lane at a very very slow speed, he's basically road hogging and using the phone with one hand at the same time. As I need to Turn Right at the...

GrabCar / GrabTaxi / driver

Ar
May 27, 2018

I was walking by Solaris Mont Kiara, Malaysia at approximately 5.00pm on 27th May, 2018. I saw a GrabCar driver pushing and picking a fight with a 13 year old passenger. It turned out that the GrabCar driver got aggravated just beacause the 13 year old boy had close d the door a little too...

GrabCar / GrabTaxi / grab share

Jo
May 26, 2018

Driver insisted that his car... a sedan wouldnt fit the roads. Why do you accept such unprofessional drivers? Grab was supposed to provide better service than taxi drivers and that is precisely why we pay a premium. If you are going to accept such drivers then you are no different from...

Grab Car / cancellation of ride

Pe
May 25, 2018

Grab drivers are cancelling rides after 5 minutes of booking. Reason I heard is during peak hours within their district are giving extra bonus. That's fine, but they should not accept the booking. I had 4 bookings cancelled today after 5 to 10 minutes of accepting the booking. Previously there were penalties for canceling but now we passenger are at lost.

GrabCar / GrabTaxi / justgrab extremely rude driver

El
May 24, 2018

So i boarded JustGrab that morning at 7.35 am, and told the driver to go by AYE and then MCE, because this route is always the quickest and lesser traffic to reach my location. The driver did not respond, so I ignored too, thinking the driver knows his way. After the first traffic light...

GrabCar / GrabTaxi / dangerous driver

Ke
May 20, 2018

Few days ago, I was on my way to a restaurant, and I had an car accident with a grabcar driver who illegally parked the car at the roadside and banged my car. I have chased after him after the incident and I'm able to get his details. However, he refused to to take the responsibility (not...

GrabCar / GrabTaxi / fare overcharging of driver.

Ei
May 18, 2018

I booked a grabcar from taytay and drop off point at molino 3 bacoor cavite. The driver's name who accepted the booking is Julius Capistrano Balagot. He then sunddenly cancelled the booking yet he still picked up us at the location. The fare that appears on the grab app is 692.00 but he...

GrabCar / GrabTaxi / driver was rude

Lo
May 16, 2018

I waited for Almost or less than 30 minutes. I texted and called the driver. He rejects my calls. And asked me to cancel it because he was still finishing up his coffee. I have all the screenshots for our conversation. The driver was so rude. I will translate our conversation in...

GrabCar / GrabTaxi / grab car

Pa
May 14, 2018

It was around noon on the 12th of May of this year when a grab driver cancelled my booking on Grab. I booked the car from Taft avenue (McDonald's)to katipunan Avenue. The name of the driver is Glenn Michael Juan Alahambra with car plate number VQ 1573. My intent is to complain against the...

GrabCar / GrabTaxi / the driver cancel the booking out of sudden

Ai
May 14, 2018

This is to complain about a grab taxi driver, Muhammad Amirul Asyraf with plate no. WB1862F - Perodua Myvi (Purple) who I am very sure cancelled the booking while I was already waiting for him around half & hour. I was in a rush so I decided to keep waiting for him to come over which he...

GrabCar / GrabTaxi / grab

Sa
May 11, 2018

This is to complain about a grab taxi driver, Arnold Olido with plate no. FGJ 636 who I am very sure cancelled the booking while I was already in front of him to take someone else. I was in a rush so I decided to go to where he was supposedly, which was around the corner of my condo...

GrabCar / GrabTaxi / driver of honda city with plate number of du 6275

Mo
May 10, 2018

This is to complain this driver named Jose Frederick Soriano, driver of a Honda City with plate number DU 6274. I called him to ask where he was because he was not there on my pick up location. According to him, he went, on his personal discretion to another pick up "assuming" that I am...

GrabCar / GrabTaxi / dangerous driving.

Te
May 08, 2018

Hi, I was driving KJExpress way this afternoon around 4 pm. One Grab Taxi tried to cut in in front of my car few times and very near almost hit my car. The number of the car is RD 6142A. I heard many dangerous driver case about Grab taxi and I myself experienced it today. What kind of safety...

GrabCar / GrabTaxi / drivers was so rude and charge me additional fee

Ch
May 08, 2018

I would like to complaint that the drivers who called wan abdullah bin haron and his taxi number is SHC4847L was so rude and he was a smrt taxi driver. Today i booked the grab car by your apps i'm going to the place where nearby bradell mrt station from blk251 compassvale street. First...

Grab Car / driver

Ha
May 05, 2018

Today morning I did booked grab from my house to malacca sentral. I did get a driver with car registration number JLV7648. Driver did pick up me at my house, unfortunately inside his car, grab driver asking me to cancelled my booking to avoid comission deduct through his grab acc. My...

GrabCar / GrabTaxi / driver did not pick me up but has still completed his ride using my account

Di
May 03, 2018

I would like to report a grab driver by the name, John Cordovez Pelegrino with plate number AAZ 1170, Mitsubishi Mirage White of which confirmed/accepted his ride with me even though I did not ride with him tonight. It just happened, tonight between 9:20-9:40pm, 3 May 2018. I would like to...

GrabCar / GrabTaxi / a grab car driver asked me to cancel my bookings

Ci
May 02, 2018

I will attach screenshots of the drivers info and our conversation. Is it really allowed for Grab drivers to ask their passengers to cancel the booking because they cannot pick us up? He should've not accepted the booking in the first place. This was not the first time that I encountered...

GrabCar / GrabTaxi / customer service

Is
May 01, 2018

Really bad customer service Even if the driver calls the cs hotline over some issues, you will get stupid answers like "you did not get passenger at Kulim because you registered Penang account. You need to register Kedah account. " Whereas the fact is that the Grab Driver app only could...

GrabCar / GrabTaxi / others

Mu
Apr 30, 2018

I would like to highlight that Hrab is really practicing grabbing from passengers I am a gold to latinum regular but since they announce the monopoly of buying Uber Grab has first increase prices prior to the announcement by a dollar, and since reduce promo from5 to3 from 7 days a week to4...