CB Travel Agencies and Tour Operators GoToGate Complaints #2-21

GoToGate review: Scammers! Stay away from this agency ( 1 comment)

Alabbar of NL

Jun 25, 2026 7:44 pm UTC

Review updated: Jun 26, 2026

Featured review

My flight was cancelled on 17/03, and more than three months later I still have not received my refund.

Every week I call Gotogate for an update, and every time I hear the exact same scripted response: “Your refund is still in process.” No one can provide any real information, there is never a manager available, and customer service seems to have no clue about the status of the case.

They even send automated no-reply emails claiming that a refund has been requested, but there is no follow-up, no timeline, and no actual resolution.

Calling them is a complete waste of time. You can spend up to two hours waiting in the queue just to hear the same meaningless script again and again.

This has been one of the worst customer service experiences I have ever had. Holding customers’ money for months without providing clear answers is unacceptable. I would strongly advise anyone to avoid booking through Gotogate.

Recommendation: Stay away from this agency

1 comments

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Jose Quevo

1 comments

Jose Quevo of US

Jun 26, 2026 12:29 am UTC

Verified customer

Kindly submit the duly filled form for further processing form.responsly.com/f/LgdQeey9

GoToGate - payment debited but no ticket processed 34

Resolved

GoToGate - On hold for 3 hours with no help 4

Resolved

Replied

GoToGate - ripped off, took double payment 1

GoToGate - Airline tickets 2

GoToGate - I made double booking/reservation. 2

Resolved

Replied

GoToGate - Very nice company

GoToGate - Great Airtvrl

GoToGate - Refund - not processing / they do nothing 1

GoToGate - Refund my tickets due to Sudan war - Order #M5D170 1

GoToGate - non existent customer service.

View all GoToGate reviews and complaints

GoToGate Contacts

GoToGate phone numbers

+1 (646) 558-7089

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United States

+44 203 794 7674

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United Kingdom

+61 281 887 187

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Australia

+64 397 46 868

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8%
Confidence score

New Zealand

+43 26 822 059 397

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Austria

+32 28 953 972

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Belgium

+1 (647) 484-0871

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Canada

+86 400 120 1638

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China

+420 296 180 467

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Czech Republic

+45 70 807 312

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Denmark

+33 359 814 399

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France

+91 800 100 9609

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India

+353 15 268 328

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14%
Confidence score

Ireland

+39 230 578 287

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Italy

+81 345 107 594

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Japan

+60 392 121 602

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20%
Confidence score

Malaysia

+52 554 164 2233

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33%
Confidence score

Mexico

+31 207 989 105

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9%
Confidence score

Netherlands

+47 81 552 988

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14%
Confidence score

Norway

+63 22 313 126

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Philippines

+48 123 987 792

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20%
Confidence score

Poland

+65 31 572 707

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33%
Confidence score

Singapore

+27 318 197 058

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South Africa

+82 707 488 3572

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South Korea

+34 935 452 890

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20%
Confidence score

Spain

+41 315 449 887

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Switzerland

+886 801 127 693

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Taiwan

+90 312 900 1732

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Turkey

+44 203 365 0130

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50%
Confidence score

Israel, Saudi Arabia, UAE

+44 207 943 2838

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33%
Confidence score

Bulgaria, Slovakia, Ukraine

+852 30 081 583

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Hong Kong, Indonesia, Thailand, Vietnam

More phone numbers

GoToGate emails

customer.relations@etraveli.com

100%
Confidence score: 100%

Support

GoToGate address

Miami, Florida, 33131, United States

GoToGate social media
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jul 08, 2026
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