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CB Auto Parts and Repair Stores Goodyear Complaints #82-101
Goodyear

Goodyear review: do not trust them ( 4 comments)

Q
Author of the review
9:57 am UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Do not trust their diagnostics and recommendations because they'll have you buy more services than you really need. Also note, they do not honor any corporate Goodyear warranties or free diagnostics because they are a franchise, but they never tell you that up front until you get their bill.

Again, this IS NOT a real Goodyear service center. I called up the Goodyear Corporate offices and they explained that this was an independent dealer that officially went under a different unrelated name not legally called "Goodyear" in their franchise affiliate system. The customer service agent told me that Goodyear corporate locations will not charge for a diagnostic related to wear of their tires and all official corporate locations will honor any other Goodyear Service Center tire warranty you purchase.

Here's my story: I dropped my truck off at this location because I had a tire that felt like it was shaking when I drove on the highway at moderate speeds. The assistant manager called me to tell me that it was my breaks causing the issue and needed to be replaced (pads and rotors were supposedly warped). I told him that was impossible because it had just passed inspection and only happened when I was driving between 45-60 MPH. Then he said I had a bent rim and it needed to be fixed for $250. This was also not the problem because I have been driving around on that same rim that I know has a small bent area for 10 years with no problems ever. He insisted that I get them both fixed but said that if it didn't actually fix the problem I would still be responsible for the bill, so I insistently declined those services. Then he offered to do a diagnostic, for which he charged me, and then he said I need a full alignment and all new tires because they were too worn and causing the shaking. This was also a lie because my vehicle had just passed an inspection two months ago and had very little mileage since then. The staff seemed annoyed because I declined their recommended services, so I just paid my bill for the tire balance and diagnostics and walked out without any service to see a real corporate owned location.

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keisha353
Chicago, US
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Dec 07, 2012 9:13 pm UTC

Who ever go to 1430 greenville ave going to get f*** every time they buy they suff from auto zone for 50.00 and 60.00 dollars in charge the customers 1, 000 to 2, 000 sometimes more when you can buy it yourself in have another company put it in for a cheaper

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keisha353
Chicago, US
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Dec 07, 2012 9:20 pm UTC

The owner john does not own it and he used fake names and if your car dont pass inspection you still get charge for it In ps you going to get rob if you go to 1430 Greenville

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keisha353
Chicago, US
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Dec 07, 2012 9:29 pm UTC

Dont go to 1430 greenville ave becuse they dont dont got no respect for their customers

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keisha353
Chicago, US
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Dec 07, 2012 9:36 pm UTC

Dont go to 1430 Greenville ave becuse they aint no real Goodyear they just useing Goodyear name to make money in they will lie to you to get your money in charge your more in they aint nothing but thives they way they charge theypeople to much to fix their cars they need to get close down

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  1. Goodyear Contacts

  2. Goodyear phone numbers
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    +65 68 384 795
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    UAE
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  3. Goodyear emails
  4. Goodyear address
    200 Innovation Way, Akron, Ohio, 44316-0001, United States
  5. Goodyear social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 12, 2026
  7. View all Goodyear contacts
Goodyear Category
Goodyear is ranked 12 among 325 companies in the Auto Parts and Repair Stores category
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