Goodwill of the Southern Piedmontunethical behaviour business practices fraud with usps

S Jul 08, 2019
This review was posted by
a verified customer
Verified customer
Review updated:

To whom it may concern. Please help!!!
Ongoing issues with this location since new management took over late 2016. Everything from missing orders, to unlawful use of usps government boxes & then shipping them with fedex. Speaking with management is of no resolution: they lie & are condescending "despite our nearly" $200k in support annually at this specific location.
As of a month ago after 3yrs of combining all our orders they started refusing to combine, making profits funds from shipping by not combining orders making us pay for every item individually for no apparent reason, & have know reason. We have also left numerous messages by phone & email with a deliberate no response. We figure this to be somewhere between $700-$1000 per month just from our business alone. We have also currently tried to contact the customer support on shopgoodwill site and continue to get the runaround from them as well, I have requested them to forward me to someone who can help & address my concerns about this location but they continue to default to giving me they same phone numbers to that location & not directing me to a high up. Please someone help.

Responses

  • Me
    Melinda Wilshire Jul 17, 2019

    Hi Steven,

    We apologize for what you have experienced and appreciate you taking the time to share your concern and feedback. We raised your concern with our e-commerce department and understand that our e-commerce manager has connected with you. We value your feedback very much. Please let us know if your issue has been resolved and if you need anything further.

    Thank you so much for supporting Goodwill.
    Melinda, Marketing & Communication Director, Goodwill Industries of the Southern Piedmont

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