GoodLife Fitness reviews and complaints 1
View all 371 complaintsGoodLife Fitness - Racial discrimination
I have been a member since 2014 and I am a white female. On March 24th, 2022 @ ~17:22 I went into Good Life Fitness at Harwood Plaza in Ajax for a work out. I do not have towel service with my membership however sometimes when I ask for a towel I get one, no questions, asked. So when I walked in and scanned my card in and was already in the club I decided to ask for a towel and the front girl went and checked my log in and told me "your membership doesn't have towel service". I was ok with that. What I was not ok with, was that, on the way out, a young gentleman of colour (brown) came in and before he even scanned his membership card to go in, he was offered towel service. They didn't even know if he was a member at the club or what kind of membership he had. So me, a white female has to be checked out before service is offered and a brown guy gets offered services as soon as he is through the door, without even bothering to see if he is a paying member or not? Thats BS.
Desired outcome: Free towel service whenever I ask.
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