Good American

I was very excited to order Good American jeans because I've heard wonderful things about the jeans. I ordered a pair last Friday. I have yet to receive the jeans or even an email confirming shipping. I have emailed a bunch of times and got the same generic, AI bot response. There is no customer service. No one to email. No one to speak to. How is that even possible. I bought these jeans specifically for a trip I'm going to this coming Wednesday, September 1st and I have still not gotten my jeans or even an email that it has been shipped. I will be gone for an entire month. So I will not only not have my jeans on time, but I don't know what will happen to them when they are delivered because I am gone. It's very frustrating and absolutely unacceptable to not have a real customer service. From what I've read a lot of people are very frustrated about this situation. I just want someone to get back to me and let me know. If I am not going to get my jeans I can purchase others or maybe talk to someone about paying for rush delivery - if that is an option.

This company is truly awful. They have NO customer service at all. It's impossible to get them on the phone, in fact there's not even a phone number. Emails are answered by generic responses that don't actually address the issue. I ordered a package over a month ago and followed the tracking. It was taking a really, really long time (a package I ordered weeks after had already arrived) so I tried to contact them several times. I would just receive an email about shipping times, which made it obvious that no human was actually reading my email because that's not what I was contacting them about. I tried FedEx but apparently Good American selected a mode of service that meant they couldn't even tell me what the heck was going on. Finally yesterday I received a refund, after I began a chargeback with PayPal. I can't believe that it took that to get my money back. Of course there was NO actual customer service anywhere along the way. With a gazillion clothing companies to choose from, I'll be selecting one that actually shows care for customers after this. Maybe this is part of company culture when you have inheritance-based millionaires who don't know what actual service is running things.

Online co. prominently advertise that you can try the clothes for 30 days via klarna and if you do not like them you can simply return them. False! The company prominently advertises that you can purchase the clothing through Klarna and try it for 30 days to see if it is a good fit for you and if you don't like it, you can return it. This is a bait and switch and intended to confuse the consumer. Once you purchase through klarna it gives you multiple different offers for payment to invalidate their original offer that is prominently advertised but they only disclose this in fine print that they point out after the clothing is in your home once you attempt to return it. I purchased *** worth of items from the incorrectly named "Good" American, when they arrived, none of the items fit despite the fact that I matched my measurements to their size chart. More false advertising or maybe the size chart is intended for women who wear five pairs of "SKIMS" under their jeans like the Kar-Trashians. I tried to initiate a return within their modified return window of 21 days (down from the original advertised 30 days) with their new caveat of *** "restocking fee" per item on brand new/unworn clothing which is ridiculous and unheard of in any other clothing brand and they refused my return completely with no explanation as to why. So now I'm here. I want all of my money back and I want this company to go out of business.

I purchased 3 items from *** on 11/26. The items were delivered on 12/4 (super fast!). Two of the jeans didn't fit so I wanted to exchange for another size. When I attempted to exchange online on 12/5, it said the items weren't eligible for exchange. On 12/5, I sent *** a message via their online messenger. I received a canned response, and replied saying that this didn't resolve my issue. Since then, I have sent 3 additional emails with no response. On 12/7, I received a text from *** at 10 AM re: a sale. I replied to that text asking if someone could help me with my exchange. After 8 hours I received a response asking for my order #. I sent it within minutes along with an explanation of the issue. On 12/8 at 9:23 AM I received another promotional text, but no response to my inquiry. That finally came 12/8 at 11:55 AM. I was offered a one time courtesy to exchange the items since they were (not clearly) marked final sale. I replied at 11:58 AM asking about next steps. It is now 12/10 and I have yet to hear back from anyone re: my inquiry. I have also tweeted the company, and sent direct messages via *** and ***. This is some of the WORST customer service I've ever experienced. And there's no phone number to call and actually speak to a person! All I want is next steps to exchange my item and prompt communication. I don't think that's too much to ask for from a company as large and popular as Good American.

I was not able to make an exchange for an item and there is no customer service rep to speak to. There is only an email to contact. Absolutely TERRIBLE customer service. There is no number to call, there is no human person to talk to. There is only an option to email and the email is skimmed for key words and then an automated response is sent back. On Jan. 29 I purchased two items from this retailer, order number XXXXXX. The items were: SHOWOFF CURVE TOP *** size 4 and WAIST *** BOTTOM *** size 3. I got the return label to return the items and also got a voucher to make an exchange. I used the voucher to order SHOWOFF CURVE TOP *** size 5 and WAIST CINCHER BOTTOM *** size 4 and then I also ordered SHOWOFF BOTTOM *** size 4 which I was charged the difference for. The order number for the exchange placed on Feb.5 is XXXXXX. I received an email saying that the extra item that I added, SHOWOFF BOTTOM *** size 4, was canceled without my consent. When I received my exchange order, with only the two items since one had been canceled, I realized that I would again need to make an exchange for SHOWOFF WAIST CINCHER BOTTOM *** size 4. I went back to the website and was given a shipping label to return the item, but I was not given the voucher to make an exchange like I had been the first time. All I want is to exchange this item one last time. This process had been absolutely ridiculous.

I have wanted to pair of good American jeans since the company came about. I love what the company stands for and couldn't wait to place my order. My order came pretty quickly and I tried on both of the jeans that I had ordered. They both fit and I was so happy with both of them. The good leg style ripped three days after wearing them for the first time. I was not that upset because it was near the belt loops and obviously it was because I had pulled them up to hard. Fast forward to about three weeks long story short the jeans completely ripped in the back. I've never had a pair of Jeans rip the way these did. I reached out to Customer Service and let me tell you their customer service is average at best. I was lied to and told that the pair of jeans that I ordered were "discontinued" so another pair could not be issued out and I would have to get a refund. I immediately logged on the website to see the pair of jeans that I did order were not discontinued. I reached back out and was told that in 48 hours the style jeans would be off the website for good. At that point I agreed to the refund because they told me that was pretty much my only option. Come to find out the jeans were not discontinued and they just told me this because they did not want to give me a pair of jeans. I am really upset because I have always wanted a pair of these jeans and they're not cheap. I have yet to receive a refund and can't seem to find a phone number anywhere.

On November 12, I submitted a return request online to this company for 1 pair of jeans that did not fit. Once the request was submitted, I was issued a $150 instant credit. November 13 I placed an order for a new pair of jeans using the instant credit. This pair cost $116.20. The return was received by this company on November 23 and the remaining portion of the refund, $33.80, was issued back to my credit card. November 24 I emailed customer service checking on my order as I had yet to even receive a shipping confirmation. November 26, "***" responded that there had been a delay in processing orders but it is processing now and will ship in 2-4 business days. December 5 I emailed again (in the same email thread) checking on the status of the order as it's been 5 business days and still no shipping confirmation. December 6 "***" responds that there actually had been a glitch and the jeans I ordered were out of stock and a refund was to be issued. December 18 I emailed again inquiring about the status of the refund as nothing had been returned to my credit card statement. December 21 "***" responded with the same exact email verbatim as on December 6, so there was no explanation as to why I still was not refunded. That same day, December 21, I responded back that I know they had copy and pasted the response and I would be contacting the Complaintsboard.com as they have refused to refund my money. At this point this company has basically stolen my money.

No way to reach someone to resolve wrong size. I have tried every avenue multiple times. They sent me for the second time wrong size. Ordered 10.31.2020. Order #XXXXXX. Wrong size as they run big. On 12.16.2020 i tried to reach them on Instagram, on email and on Facebook. Someone replied on Facebook. This person said they would exchange them for the correct size and provided me with order # XXXXXX and said they would send them and i would receive in 5-7 days. i was told i would have $30.06 left over and i would be able to get it in a refund. I never received the jeans. i attempted to reach them again via email and on Facebook messenger several times. I was FINALLY answered on Dec. 30, 2020 saying that my order was delivered on Dec. 22, 2020. No, i didn't get my jean. They send me a tracking fedex number that was "proof". Well, it was to someone in a different state than me. I proceeded to try to reach them again to tell them i never received it and to point out that the address is not mine, and they continued to ignore me. I have attempted no less than 20 times to no avail. I finally get someone who understands and says they will get to supervisor. No reply. Finally i get a reply and a promise to mail my jeans and they do. I got them last week. Wrong size again! I specifically told them and showed them the size i need via a screenshot. So far, no reply. i am just about giving up. i have all the emails if you need them. i want my $30.06 back and the correct size jeans.

Hi, I recently purchased and received a pair of jeans on 11/06 from Good American clothing. They did not fit, so I attempted to follow the return instructions for a refund. However, the 'return items' button on the instructions screen is unresponsive. It should lead to a shipping return address being emailed after inquiring why the item is being returned, but it fails to work after multiple attempts. I've reached out to customer service via email, as there is no phone contact, only to receive repetitive instructions and links without direct assistance. After requesting a return shipping label to be emailed directly, I received no further responses. With a 21-day return window, their lack of communication and assistance is concerning. I do not wish to keep an ill-fitting item due to their return process issues. The item is in its original condition with tags. I seek help to return the item for a full refund. Thank you! Sincerely

Received the order I placed only to realize that the pants are the wrong size and I did not receive my top with my order. On Monday October 19th I received my package from Good American. Upon receipt I immediately opened it as I was super excited only to realize that the pants that I had ordered in a size 3 were a size 1 and the hoodie that I also ordered was not included in my package but the packing slip had the item listed. I reached out to Good American via email as this is the only contact method for them. I explained that I recieved the long size in my joggers that the bag that they came in had size 3 but the actual pants where a size wrong. I also advised that my hoodie was not included. I received a response back from representative by the name of *** later that evening. *** asked me to fill out a complaint form for my items not being delivered the email that I received back seemed to me like a pre generated email. I responded back letting *** know that I did receive my order that it was not my issue and re explained that I did not get the correct size in the pants and did not receive my top. *** responded back advising this was the way to correct this by filling out this complaint form. I went ahead and completed this form but this form was specifically for packages not being delivered which was not my case but still filled it out with as much as my situation possible. This form stated 48 hours turn around. I have not received a response back from this form or from *** to which I emailed back a few days after. I emailed the contact email two more times letting them know I have not received a response and my issue. Now I am afraid if I continue to wait time will pass *** not get my order fixed which was very expensive for me and something that I worked very hard to purchase for myself. I have also tried to reach out to them via DM on their Instagram page with no luck.

This company sold me a pair of pants that were not fabricated correctly, one leg was clearly longer than the other - item was defective. I received my order #XXXXXX on *** After putting on a pair of flare jeans, I immediately noticed one leg of the jeans reached my floor, while the other leg did not. I put on high heeled boots to see if the issue would be negligible - it was worse. It was so obvious that the legs were different lengths, I would NEVER be able to wear these pants. I immediately reached out to customer service for an exchange. I looked for a phone number to be able to call and explain what had happened to me, but they do not have a customer service phone line to call. I was forced to email customer service to tell them I love these pants but I've received a defective item. They immediately asked for photos to "prove" my complaint, which I sent. They told me that I was wrong, and that the jeans are supposed to look like that because the hem is distressed. I was shocked. Why would I go out of my way to make up that I had different length leg pants? I have distressed jeans in my closet already, and none of them are different length legs. I just wanted to exchange for a pair of jeans with same length legs, no fabrication issues. They said no, and I could have a refund. I wrote back telling them that the pants are defective and I do NOT feel comfortable with them reselling this item to another unsuspecting customer, and then they would have to go through the same issues as I have! By making me do a refund, they will be charging me "restocking fees" - but I never wanted to return the pants. I love the pants. I want an exchange. I was so disappointed that I asked for a manager to give me a call. I received a reply in email form, being told I AM speaking with the manager, and that they would be sending me a replacement pant as a "one time courtesy". 7 days later still no shipment email, no package with the non-defective pants. I reached out 2 days ago to ask the Manager where my replacement pants are - and no one will respond to me. So my time was wasted, customer service told me I was lying, and then they lied and told me I would receive replacement pants. To top it all off, they are going to be charging ME for restocking the items. So I have been robbed.

I have not heard any response to any of my claims or outreaches to Good American after not receiving one of the two items in my delivered order. I placed an order on *** for two pairs of jeans 10/4 (Order #XXXXXX). I received a FedEx tracking number (XXXXXXXXXXXXXXXXXXXX) which was unable to show a status for many days, it seems the package may have been temporarily misplaced. I did receive a package on 10/15 which I opened immediately upon receiving to see only one item in the package. I received the item GOOD LEGS BLUEXXX XX and did not receive item ALWAYS FITS FROM GOOD AMERICAN DEEP BLUEXXX X-XX. The package also appeared to be strangely packaged which triggered concern it had been tampered with given the length of time to delivery (shipping email from Good American told me it would arrive by 10/11 and it arrived 10/15) and the fact that part of my order was missing and the envelope was a strange, somewhat padded, envelop I've never seen before. It almost looked like the padding was supposed to appear like another clothing item. The plastic bag the one pair of jeans was is also was slit open when I opened the package. The other side was still sealed, where you would have opened naturally when receiving it. I immediately referred to the confirmation order email and clicked "Contact Us" which brought me to this form *** I submitted a form requested help, stating the above with my contact information. In the same session, I saw a chat window and asked for help explaining part of my order was missing. I chatted with rep '***' who said according to their system both items were shipped according to the weight, which I advised had to be mistaken given the padding and the fact I only received one of the two items in my order. He gave me a link to this claim form *** which I completed immediately. Both forms were submitted on 10/15. The claim form states to wait 48 hours for response. I have not received any response. I submitted a second claim and request on 'Contact us' last week, 10/20 regarding my order delivery issue and still have not received a response. There does not appear to be any other method of contacting Good American outside of the online form. It has been 8 full business days after my chat discussion with agent "***" and submitting my initial claim. I have no resolution and it's insulting to continue to receive "rate your order" emails for an item I paid for and have not received!