Gold's Gym review: no refund after being promised

I was mistakenly charged late fees on my auto draft because of a front desk person error (NOT MINE). I was promised I wouldn't be charged late fees, yet I was. I was promised a refund. NOTHING. The manager is always in a meeting or busy and will not speak to me on the phone or in person.

I am going to speak with my lawyer and file a suit against Gold's.