Gold's Gym review: customer service

This is regarding the lack of customer service at the Gold's Gym in Glendale, CA. They lack sincere care, sympathy, and sense of urgency, which will cause them their retention rate.

I had emailed Freddie Ramos, the Fitness Manager, at that location regarding cancellation of Gold's Fit classes on September 30th, he didn't respond to me until October 7th after my second email to him. He said he my request will be processed and I will get a confirmation in the afternoon. I still haven't gotten it, mind you it's been 12 days since October 7th.

On October 17, I wrote an email to Tony Johnson, the General Manager, he still hasn't responded to my email. 

I eventually called my credit card to dispute and block this merchant from future charges.

Normally negative reviews on yelp don't have an effect on me from choosing to go to a location, however, I attest to all the negative yelpers for this location and guarantee 100% of the negative reviews are true.