GoldCar Rental
reviews and complaints

In one week I had too change my car 3 times. Each time they give me a broking car! I rented a car for 15 days. In 7 days at the last time I changed my car I said to them that I don't want a car any more. Just take my money for the days I had the cars en give my money back for the other remaining 8 days! Even that wasn't possible. The people who are working there where very brutal and they just don't care! Dear people, pay 50 or 100 euro's more and please rent somewhere else. It will save you a lot of stress!

Hi, we hired a car with Goldcar from 14/07/19 till 28/07/19. Prior to travelling to Mallorca we took out a yearly car hire insurance policy.
Our flight was delayed arriving in Mallorca & then had some trouble with our bags so were late getting to Goldcar counter. We got our car & off we went. On return my husbands credit card has been charged £293.01 which on looking the documents would appear to be for insurance.
At no time did the employee offer us insurance, it wasn't even discussed.
I have contacted Goldcar, also contacted Expedia as we booked car through them & I awaiting a reply.
This is obviously a scam & im furious.
Our contract no is [protected] & client number is [protected].

We've rented a car in Goldcar company at the Ciampino Airport branch, in the beginning of June - it was for a couple of days. At the desk their representative (Davide - very helpful lad) wanted my credit card to block the deposit amount, told him don't have any, but can use my debit card.

After some struggle my debit card was charged with £142.61 which was supposed to be returned up to 30 days after returning the car.

Never seen that money again. I've raised four complaints using the Goldcar online system describing that it was DEBIT CARD CHARGED not CREDIT CARD BLOCKED, but none of your employees seems to have a clue what the difference is:

1. Case [protected].07 signed by Ignacio S. :
"Please bear in mind that when the payment method chosen by the costumer it's a credit card the amount is not charged, just blocked and afterwards unblocked. Therefore client doesn't see any refund".

2. Case 2173270 - 24.07 signed by Paloma:
"As you were informed before your deposit was released already."

3. Case 2175347 - 26.07 signed by Begonia:
"After checking your case with our local office we confirm that the fuel deposit was only blocked not charged and it's already released. "

4. Case 2188811 - today 03.08 signed by Juan Carlos:
"Thank you for your email about the deposit relating to your recent Goldcar vehicle rental. Our records show that the deposit has been processed correctly and the amount retained has been released. If you still have not received confirmation I suggest that you contact your bank or credit card provider for more information."

On two occasions I've replayed with an email - no one even bothered to answer those.

I've attached the picture of mentioned DEBIT card (which according to you can be blocked). Picture has a red arrow pointing to words DEBIT - it means that it is NOT A CREDIT CARD.

Hope that everything is clear now - if I won't receive my money back within 7 working days I'll seek a legal advice.

Regards
A.Janowski

Agency number IT566847830
Contract number [protected]
Client [protected]
Contact address: [protected]@krudfurniture.co.uk

rented 2 cars from you on a full to full basis and have yet to recieve moneys owed on both.No1 may/8th/2019 con no.16283510.No2 june/20th/2019 con.no.16297854.Could you please explain why you have not returned our moneys as stated in contracts.On both occasions we rented from alicante airport and found staff very rude.We have contacted you before and were told bank would not accept payment but they say there is no record of this ever taking place.So could you please on reciept of this complaint return moneys owed. REGARDS MR.DEREK VERNON

Nous avons loué un véhicule chez goldcar par internet le 31/12/2018 pour une récupération du véhicule le 20/7/2019 à l'aéroport de funchal. numéro de contrat [protected]. ( numéro de client [protected]) Nous avons été abusé par la vendeuse. Elle nous a facturé 468 euros d'options supp sans nous le dire et en cachant le contrat dans la pochette sans rien expliqué

Bkg ES571989790 (client [protected]) 7th to 10 June 2019. Car had many scratches/scuffs on pick up and I photographed each panel and complained to office, who assured me that my pictures would be sufficient evidence.
On returning car, no further damage had occured and again I photographed each panel. On 14 June Goldcar charged 200 Euros to my account and on questioning sent a photo of a scratched door. I replied with photo showing that the damage was exactly the same when I received the car at 10.41pm on the 7th June. They have repeatedly refused to respond to my emails/requests for repayment.
Geoff Furneaux (UK) [protected]@yahoo.co.uk

We have been renting cars from you on a regular basis from Alicante Air port.But on the last 2 occasions have not recieved our full to full fuel payments as are written in your rental aggrement.The nos for the a aggrremnts are as follows no1 may/8th/2019 [protected], no2 june/20th/[protected] We would be most greatfull if you could resolve this issue as we do not wish to take this any further Regards MR D VERNON

I have just received my credit card statement to see that I have been charged €125.98 for super relax cover & €11.38 for mega relax cover. I didn't want or need this as I have taken out an additional insurance policy with AXA for a much lower price that had more cover than this! I was not told that this would be added to my bill. Only told to sign the electronic pad after I had shown my booking confirmation for what I had booked. Disgusting company

Date of incident : 19/06/2019
client number : [protected]. Contract number : [protected]
When we arrived in Menorca to get the car we booked on the 19/06/2019, we've been victims of forced sale. The lady at the counter refused to take my visa debit card even if I got sufficient amount of money to pay the deposit. She said only credit card were accepted. It's not true, as proven in the contract attached. It says "The main driver must be in possession of either a Credit Card or a Debit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess."
The lady at the counter refused to read the contract I brought with me and made us take an extra full insurance otherwise she said she wouldn't give us the car we booked. We were forced to pay 341.90 euros (bill attached). It's totally illegal and she didn't respect the terms and conditions of the contract.
I made complaints to Goldcar but they did'nt work.
I ask for the refund of this insurance that this person made us pay.

Last night my husband picked up a car from Malaga Airport, arrived before out of hours and stood in a queue for over half an hour at the inter rent desk, he was then told to go to the Goldcar desk and waited again, by this time it was after 11pm, although he was at the desk long before that and was charged a fee. He then was asked to take their insurance, but he explained that he had already purchased insurance but would leave the deposit on his card, they wouldn't accept this, so he phoned me as I was already in Spain and I told them we didn't need the insurance, they proceeded to charge him 406.79 euros for fees and Insurance, he had our disabled son in a wheelchair with him, who was very tired after travelling for 12 hours and so felt he had to do what they said and paid it, as he had no option but to do so, this is so wrong and was put under much stress.
Our car voucher clearly stated that we had only to pay about 6 Euro on arrival, our car was full/full petrol allowance and all paid up front.

My wife hired a car from Goldcar at Murcia International Airport on 29th May 2019.On collection the existing damage sheet showed a total of 18 areas on the car that had damage.The areas were all over the car.
My wife checked the areas as best as she could before driving off - she is 69 years old.There were no problems during the hire and she duly returned the vehicle 1 week later with a full tank of fuel.When she returned the car she tried to attract the Goldcar rep in the car park to check the car but she was waved away as the lady was smoking and talking to a colleague.
On returning home we noticed that 630 Euros had been taken from our account by Goldcar. We tried to contact them by phone and customer services.Eventually we were told there was additional minor damage on 3 different areas of the car.My wife did not cause this damage and we asked for a refund. Goldcar refused and said my wife has had 3 separate accidents and caused the damage totalling 620 Euros plus transaction costs.We have nowhere else to go with this - they have refused to give me details of their legal department so that I can get my solicitors involved.I have done some research on line and it appears that Goldcar carry out this scam on a regular basis.Their methods are verging on criminal in their intent.
As I cannot get a refund from them my only recourse is to cause them as much reputational damage as I can.I have therefore emabarked on an on line campaign designed to put as many people off using them as possible.I am involved now in several forums and blogs with communities in Southern Spain who use this airport on a regular basis.I myself use the airport regularly.I am prepared to give two hours of my time on each visit to speak to customers outside Goldcar's office to tell them about my experiences and urge them never to use Goldcar again.I believe if I do this on 5 occasions per year for the next 10 years together with frequent posts online on various pages I can affect their turnover by many tens of thousand per year.At the same time I will save many people from falling into this trap.
I am next in Spain in August then November and December - I look forward to seeing you.At the end of the day it is not about the money - I am a wealthy man - but it's time to make a stand against scam organisations like Goldcar and it's parent Company - They will be next by the way.
Happy Holidays xx
NB Contrato [protected] Matricula 2365KLV CC:TM67658082

I hire a car with Interrent (Goldcar) through Ryanair from 9.6.19 for 7 days. I paid an initial fee of £35.18p with €3.16 to pay at the counter. I advised the counter staff I had annual excess cover. He then had me insert my MasterCard into the electronic card reader telling me it was for the ‘full to full' fuel agreement. I received no paperwork just the keys and he then directed me to the car rental car park. When I returned home and checked my MasterCard account I discovered £273.73p had been charged on my card. Goldcar have only refunded £108.79p, for the fuel I believe. This leaves an overcharge of £164.94p, minus the original €3.16.
I have email Goldcar customer service three times but they have not responded.
Clearly this is standard dishonest tactics no doubt used frequently to fleece unsuspecting customers.

I have rent a car from Goldcar website on 03.06.2019 with [protected] referance number.
When I arrive to take the car they force me to make full insurance, anyway I paid for full insurance and take the car. After I finish I delivered the car with full of fuel. They have checked the car and fuel all was fine.
After several days later they charge extra money on my credit card without a reason. I try to reach them but no one answer the phone and not possible to give feedback on goldcar website.

TERRIBLE SERVICE. Paid 1, 500 Euro deposit with my rental at Ibiza Airport on the 24th of May. Still waiting for it to be reimbursed as we go into July despite repeated calls and emails to chase. The standard response is 'we have already processed the payment', which clearly isn't the case. I was told on a call with the GoldCar complaints line that they are busy as it's high season. I was told to raise another complaint online but I questioned the point when I have already done that and they are claiming monies have been paid that haven't been paid. I asked for a manager or for someone to at least recheck as they will discover that the monies haven't been paid. I got a computer says no response so I have been forced to raise a merchant's dispute with my bank now. If anyone from GoldCar reads this my contract number is [protected]. Please resolve as I don't believe holding a deposit of 1, 500 Euros for months and then falsely claiming it has been repaid is fair practice. For anyone else reading AVOID USING GOLDCAR AT ALL COSTS. IT'S NOT WORTH THE SAVING!

Dear Carflexi,
I have a reservation from GoldCar, My Reservation CarFlexi Order is CF138908
when I arrive to the GoldCar office I asked them to extend my rental duration from 5 days to 7 days. the Goldcar employee told me that he will cancel the CarFlexi Reservation and make a new reservation for 7 day, and he told me that the money that has withdrawn from my credit card will be returned.
Please to help in this because I've got an email for customer feedback and i believe that the reservation is not cancelled and that I've charged extra money.
thank you.

Goldcar gave us black car which had huge amount of small and big scratches. Needles to say that there is no option to change this car (or cancel our booking [protected]). "All scratches more than 5cm are not take into account" said they. 8 car elements had BIG scratches (where car didn't have paints). On car return we asked to check the car WITH us but representatives declined, saying the car will be checked by first free representative (not NOW when we can check it together). In 25 days we've got an e-mail and simultaneous charge for 1050 EURO! I have made immediate call where explained that car never was in accident and had a lot of scratches before. Support on the phone said - OK. Please send us a photos you have and explanation of your viewpoint. I've uploaded photos BEFORE and AFTER rent to google cloud and send them a link. After 5 days NO reaction. No money back. I've googled a polishing service in Alicante and found few whith 100 (min) to 500 (max) Euro cost for a full in depth car renewal. For the price of 1050 Euro I can fly from Moscow, rent THAT car again, go to polishing service and return it in a near new condition. But I would not do that because the car never was in accident

Think everyone about those CHEATERS and never rent in Goldcar.

I hired a car 26th May at malaga Airport, contract [protected], matricula 8266KWC.

I have an annual policy to cover damage waiver liability but your representative would not accept this as cover. She told me very aggressively that I had to pay a deposit of 1400 Euros. This in itself was not a problem.

The problem was that she said she didn't know when the deposit would be returned and that if there was any damage to the car whilst on hire my credit card would be charged with the full cost of the car!

Faced with this situation I could not agree to the deposit and was forced to pay 190 Euros for your insurance.

I have now had the opportunity to have the paperwork examined only to find that it states the deposit will be returned within 30 days if there is no damage and no where does it state that I would be charged with the full cost of the car if there was damage!

I was therefore sold the insurance under false pretences and demand a full refund.

Your representative should be warned about her future conduct as she was very aggressive and pressurized me to purchase the insurance by lying!

Please acknowledge this complaint.

Renatal agreement [protected]

No copy of outgoing damage report was offerd/made available to me. On return, "new" damage was asserted which we know was there and shown on the original outgoing report. Return form shows outgoing time as 11.35 which cannot have been the case - the rental documents are shown as being printed at 11.31 in the main office some way from the car park. After signing the documents, collecting keys, finding car park, finding car, finding agent, inspecting car and signing report it was at least 11.45 or 11.50. As a retired chief executive of a local authority, I would have ensured that the correct time was shown on that report.

The damage invoice was copied for me (the only such one) and I recorded on my copy that I disputed the damage and the agent countersigned. He refused to allow the same dispute to be recorded on his copy.

All attempts to get an explanation from Goldcar Malta and Europcar (which I understand is the parent company) have failed to get anything other than an assertion that it was new damage. Requests to see previous hire return form refused citing GDPR which is a nonsense since the only personal data is a name and that could be redacted. Convinced there is a fraud and/or cover up.

I now understand that similar complaints are rife.

All documents are available as pdf files on request.

Seeking honest and thorough investigation, refund of excess charges made and persons responsible being dealt with appropriately.

Date: 9th May, client no: [protected]

After extorting additional costs at the time of renting, I am still waiting for the refund of my fuel deposit on a Full-Full rental booking.

The car hire ended 9th May 2019 & I was told the refund of my EUR137 deposit (for a single tank of fuel) was being processed but I should wait 30 days. As expected, nothing has been refunded & Goldcar are now telling me they refunded on 11th May. They're unable to tell me where they refunded, but it has certainly not arrived back to the card where I paid the deposit. As of now, Goldcar are refusing to investigate.

Overall, a very poor experience both at the time of booking where random charges were added and subsequently when attempting to retrieve extortionate deposits. Will certainly never use Goldcar again!

When left the car I was told that I had smoked in it because the person saw traces of ashes. I told him that I had my tobacco but didn't smoke and also offered to clean up if there was something that he didn't like. When got back the person checked the car again and I was told that it looks like there were 2 white spots which were ash traces and therefore I'd have to pay the fee. I told him that i didn't smoke in the car and those 2 white spots could be from anything and anywhere and that I cannot be help responsible for something like that. I asked if I can speak to a manager, he said he was the manager. I asked a second person to confirm and he offered to get the Valet person. I asked to go together which he refused. I told home that I had to be certain that he wouldn't bias he person, however he declined and said I'm not getting anyone. I asked one of the drivers of the company that was around to check and confirm if it's ashes. He looked and said it looks like. When I challenged and asked would you sign for that he said I'm not signing anything, I don't know I said it looks like. Continuing my argument with the employee he said that I'm saying it's ashes and it's ashes therefore you will pay £50 this time, earlier he said £100 and I will ban you for renting with us again. I refused to sign any document as I had taken full cover and I knew I hadn't smoked inside. I'm a goldcar member and rented the same car twice over the last 2 weeks. I've used the company in Greece as well and never had issues prior to this horrible customer service. I rent at least once per month and I'm aware of the T&Cs about smoking therefore I never smoke inside the car. I do not want to pay any fees based on a persons perseption that it looked like ashes. The valeting cost is not more than £10 and I felt treat totally unprofessionally. While I was talking to him he went inside his office asking me to leave his premises and that I threatened him because I was pointing my finger to him. I did point the finger and therefore I apologised however I never threatent anyone. I was so pleased with your company until this morning. I urge you to have a look at my case and speak to Gavin from the office at Glasgow airport before I contact my lawyer and have him prosecuted for misconduct and overcharging me.

Kind Regards,

Vasileios