The complaint has been investigated and
resolved to the customer's satisfactionResolved GoDaddy — bait and switch
resolved to the customer's satisfaction
Transaction occurred between 9:00 and 9:30 am pacific time.
Complaint against Customer Service personnel regarding threats to damage my web site
I was aware that all of my nine domains leading to my primary account were up for renewal at the end of this Spring. I have been getting large numbers of reminders from your company reminding me of this.
Today I thought I would take care of it. Using the link on one of those emails,
I saw a yellow box which said (25% off your order of $75 or more). I have just rechecked it after this discussion, and notice that this offer has been removed by your personnel. Go figure.
But it was this offer which encouraged me to make an even larger purchase than I would have. I assumed that clicking through that page would have allowed the discount to show up at the final purchase. See below. It did not.
I immediately called and after several minutes was put through to [protected]@godaddy.com. I am afraid that I did not catch his name on the first conversation. I sent him copies of the page I had looked at and he agreed that it said (25% off your order of $75 or more) and when I clicked for (details) it said the exact same thing.
He told me it was a moot point because I had gotten a discount already off of the bundled purchase. I told him that I believed the (25% off your order of $75 or more) involved bait and switch tactics. I would not have done such a large purchase (2 years) unless I anticipated getting that discount. I requested that he cancel the purchase and I would make a decision at a later date. He told me if I canceled the purchase, I would immediately lose all of my domain names -- even though they did not expire until May and June.
I asked to talk to his supervisor. Dirk Cyr was the name given to me when I requested it. He reiterated the threat. I said it was BAIT AND SWITCH. He told me I should have read the fine print at the bottom of the page. I told him that most people do not read beyond the CLICK HERE and the place where the KEY needed to be pasted. Again I asked to have the transaction, based on the (25% off your order of $75 or more) to be voided. Again he said that, by doing so, I would lose all rights to my domain names and my web site. And I could not change the order. He said I had already gotten a bulk discount regardless of the (25% off your order of $75 or more).
I told him this was unrealistic and I asked for contact information for the Legal Department of Godaddy. He said there was not a Legal Department at GoDaddy. Go figure.
Then, to my surprise, he kept repeating my name and said he could no longer hear me and that we obviously had a bad connection. He said he would hold on for 90 seconds and that the time was ticking away.
It took me only a few seconds to find this email address [protected]@godaddy.com, I wanted to provide the link with the initial offer and it no longer appeared on that page. I believe this is BAIT AND SWITCH. I believe I have been duped by this offer to purchase more than I had intended. I feel that I was trick. I was not provided Customer Service by the department of that name.
If you are not going to honor the offer, then at least allow me to cancel without ruining my company by crashing my web site. That is an ugly threat. I will take my business elsewhere -- after 12 years with your company, this is unconconcionable.
I am copying this email to the California Department of Consumer Affairs and every single Consumer Affairs reporter I can possibly find on the Internet.
Grant Writing Specialists
4281 Lowell Street #19
La Mesa, CA [protected]