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CB Travel Agencies and Tour Operators GoToGate
GoToGate

GoToGate review: Underwhelmed with Go‑to‑Gate

F
Author of the review
8:03 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I’m disappointed, though not entirely surprised, by how Booking.com and their partner agency Go‑to‑Gate have handled my request for a partial refund after the airline cancelled one segment of my multi‑flight ticket. What should have been a simple, straightforward process has turned into a five‑week loop of misdirection and empty reassurances, with no tangible sign that a resolution is actually underway.

My experience began with the first of three live chats with Go‑to‑Gate, each ending with the same scripted assurance that my refund was “being processed.” After the first two chats, they followed up with form emails instructing me to request the refund through the airline’s portal. I did exactly that—only to have the airline immediately redirect me back to Go‑to‑Gate, stating clearly that refunds must be handled by the agency that issued the ticket.

I’m sharing this to reinforce the cautions other travelers have raised about booking through these platforms.

Recommendation: If booking flights through Booking.com and a flight segment gets cancelled, be prepared for a long, frustrating struggle to secure even the most reasonable refund or better, just book direct with the airlines.

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  1. GoToGate Contacts

  2. GoToGate phone numbers
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    Hong Kong, Indonesia, Thailand, Vietnam
    More phone numbers
  3. GoToGate emails
  4. GoToGate address
    Miami, Florida, 33131, United States
  5. GoToGate social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 27, 2026
  7. View all GoToGate contacts
GoToGate Category
GoToGate is ranked 11 among 50 companies in the Travel Agencies and Tour Operators category
#09 Cruises.com Cruises.com #10 FlightNetwork.com FlightNetwork.com #11 GoToGate GoToGate #12 AffordableTours.com AffordableTours.com #13 Avoya Travel / Rev Agency Avoya Travel / Rev Agency

Most discussed complaints

payment debited but no ticket processed
1
(opinions to this review)
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