Globe Telecom
reviews and complaints

Good day!
I, Sheilimar, respectfully filing a complaint against Globe Telecom, Inc. for not processing my request to fix my internet connection since May 12, 2021 (we always follow up for this) and they did not sent OR to my paid bills, my account number is [protected] a Globe at Home Internet. I've tried to contact their hotline 211 however I was not able to speak with a representative and they are always forwarding me to go to their Globe at Home App. I've tried to contact their fb messenger "GIE ' however no live agent to assist me and no response on how is it going. I've also logged into their website and then again this isnt helping my issue.

I am so much frustrated and depressed that a simple request to fix my internet connection from a big company would not be granted or are they are neglecting my complain.
The money that I am paying for the bills is not easy to get esp. this pandemic times. Please help me.

Hoping for your kind and quick response. Thank you.
Best regards,
Shei

Hi
On April 29, 2021, I received a text message of temporary disconnection of my internet due to my unpaid bill for March and April. On May 8 the following month I went to Globe Telecom in Taytay Rizal to request for permanent disconnection of my internet with a formal letter of request. They acknowledge my request but the customer service required me to pay my monthly bill for March and April. When I already paid the said billings, the CS representative said that it is already OK. But now May 25, I still receive monthly bill for May. I am sure that this will be a problem for me in the future. Please help me to settle this properly. Many thanks

During the covid-19 pandemic break out, we decided to move to my parents house because of personal matters, we then tried to call globe telecom uncountable times to temporarily disconnect the service but no live agent is taking the call, we were transferred to a machine that can't address our concern. Now, they are demanding us to pay more than 12000 pesos. We don't have money to pay it, and even if we have the means, why are we going to pay for a service that we didn't use? I hope you can help me on what to do. Thank you.

My load is gosurf15 30 mb while I load go+99 my data balance is not add 8gb and I did not receive 8gb data I disappointed about this promo

Good afternoon,

With regard to the sent Globe Billing, I would like to contest the said billing.

The subject of the contested billing is the billed amount which reflects a total of 111 International Text Messages amounting to P1, 004.51. Please be informed that I have not sent any International Text Messages given that I already use the Internet and Messenger.

As such can you send me a breakdown of the said Text messages including the International Text Numbers.

In addition, I would like to request for a downgrade of my Plan by removing the additional data which costs around P299 per month.

Jose Mulato
+[protected]

Lost internet connection on my globe fiber for 2 weeks now..asked for a tech visit but no one showed up..the tech visit has been cancelled 3 times now.fix your customer service or give us a refund and free termination of account

I haven't paid for 2 months and they diconnect my internet connection, my bill is more than 4k. Since i stop working as a call center agent i didn't mind the said disconnection and i raised the concern through the app. I was planning to transfer location however in the area where i will be transferring globe facilty is not available so i was forced to terminate the contract.im just shocked when i receive a text mssg
on middle of march that my connection is back and that they have resolve the issue, so i decided to file a complaint.when i talk to the Customer Service she said that i have to pay first the termination fee of 4k and the they also charged me for the month of march. This May 16 So i received a call from a billing dept. I think reminding me of my bill wich comes up to 11, 500 something. I cant believe this. Im not even informed that this is a two yr contract when i have it installed. For what is 4k? didnt i pay you globe telecom 1899 advance payment.your installer did nothing but just installed the modem, i was living in 4th floor and i paid someone for 1700 to do the inhouse wiring because your installer cant do it. This is a horrible service.cant even reach customer service and the one who called me with regards to my bill is rude. I came across twitter to raise my concern to talk2globe account but after a minutes no answers. I almost lost my gcash money because i came to a a fake facebook customer service account of yours who is asking for my gcash mpin. You guys are unreasonable. I will fight for this whatever happens, believe me.If anyone here has the same issue with mine please leave a comment below im gonna reach you guys and let's plan how we will resolve this issue on our own if they dont initiate a step.

I avail a homesurf199 promo this is good for 7days. My question is why my promo suddenly expire in 5days not even reach exectly 7days as promo period i paid this in exact amount of my money but the service is not satisfying me i want to recover my stolen data i paid for that i trusted Globe Internet Sevices but this is what i experience i hope we resolve this.

This is not the first time it happend. I just loaded 50 peso load credit. In just a minute it went down to zero before I can register it to a promo. This is thef you globe telecom is robbing customers money. I always load your promos that is already registered to a promo but that service is not available at this time so I resorted to have it in a regular load and under a minute it is already robbed. This is a crime. Globe you are stealing from people.

I made an online payment, GCASH, on my Globe account # [protected] last April 4, 2021. After paying online, a notification appeared that a payment receipt will be sent to my email address. Yet as of now, I have not received such receipt.
The receipt uploader of globe telecom is not doing his/her job well. Or, globe, in general, is not a costumer friendly company!

I have been billed for a service that I stopped using as the contract has already ended months ago. Globe have been sending an email and text with the bill amounts and dues etc. Before the end of my contract I've tried calling to ensure that I don't get charged after the last month or bill but they always refer you to their social media accounts that are no help - at all!

I just loaded Go90 for data cause my data will be used up soon and it accepted and i payed for that Go90 and ive been loaded too, but not even an hour later my data got used and theres me expecting i have data since ive reloaded it but it just says 0kb, ive tried many times but its still 0kb so i reloaded again Go50 this time and it got accepted again and payed too, this time it qork and i got the 5gb but still i wasted that 90 since it says i payed for it but i got no data on that one

Hi I am a loyal customer of yours, and I have not been able to get good wifi signal from globe in quite a while. So I decided to reach out to your company and see if the problem can be fixed.

I live in Centro Norte, Pandan Antique the tower is across the street from where I live. It is on the mountain top very visible .
I have no connection most of the time and the slowest connection most of the time.
My go at home wifi is new and works great when it gets the signal strength .

I will give you my globe account number [protected].
I use my internet to contact many government agencies as I am an American citizen and have been stranded her since 12/7/2019
I think that is technician should diagnosis the problem and repair it as soon as possible.

I pay for the 199 load and my days expire, and am paying for occasional use, my 7 days run out and very little service.

In closing I truly appreciate your assistance in this situation that warrants repair.
And possibly some credit to me as a consumer for a faulty wifi signal.

I hope to hear from a representative from your company,
Sincerely
Mr. Buell Vann

I am registered on https://www.globe.com.ph/globeone/enrolled-accounts/prepaid I have 2 accounts with much load. The website will not allow me to buy any promos with my load amounts... I have repeatedly contacted support & they keep telling me to text out for promo from my devise I can not my data stik receives message only can not send... They keep tell me to do the same this has been going on for over 3 weeks the website doesn't work for buying promos why is that no 1 can answer...

I am subscribed to Globe Telecom's Php 2899.00 plan. In their website, this includes unlimited internet connection at a speed of 100 mbps, and a landline connection that includes unlimited calls to other globe mobile/landline numbers. Last October 2020, I was charged Php 4, 233.00 despite not having made non-Globe calls. I called their customer service representative and they admitted a system error. They told me it will be corrected. After a month, I was still charged the same amount, so I went to the Globe center in the mall. I spoke to a customer service representative, who told me that Globe indeed did not correct its mistake and overcharged me again. So, with his help, I only paid my regular monthly amount and he took out the overcharged amount telling me that it will not happen again. This January 2021, I was overcharged an extra P 600.00 again. Since Globe cut costs and lessened their phone customer representatives in the guise of digitizing everything, I had to go to their office to resolve my complaint but having had no chance to do so because of lockdown and other pandemic constraints, I have not been able to go. Today, I received the following message:

You still have an overdue balance of P405.54 for your Globe At Home plan with account no. [protected]. A fee of P50 may be charged to your monthly bill for late payment. To avoid penalties and deactivation, please pay your bills on time.

This, after not incurring the amount stipulated. Also my current statement of account's due date is still on March 16. Today is only the 4th of March.

I am a busy mom of 6 children. Globe has placed unnecessary difficulties and obstacles in tbe way they handle their billing. Their quality is also very bad. Our internet speed fluctuates at different times of the day. I am so fed up with them but I am left with no choice as I made the mistake of signing a 2-year contract with them.

Bayantel landline [protected] has no dial tone for one month already, we went to Globe office in alimall few weeks ago and they said they will dispatch a repairman the ff day. It's been weeks and still no repair came.
Account name Cubao Metal Supply Co Ltd
Account number [protected]
And pls enroll my account and send my billing statement to my email at
[protected]@gmail.com

My problem happened last jan. 11, 2021.nagpa cash in po ako ng 3900 php then i received a message stated that the money was already credited into my account then i checked it on my gcash hindi sya nacredit, walang laman. Nag email ako sakanila to complain kasi when i checked my transaction history may record na pumasok ang pera pero walang nagrereflect o laman ang gcash ko. They emailed me, told me na i need to coordinate with the sender kasi nag reversed back daw yung money kay senders wallet. I talked to the sender, sabi nila walang reversed back na nangyari kasi sa transaction history nila nasend na nila yung pera sa gcash ko. Kaya nag email ako ulit ako sa gcash sabi ng agent ask for proof ng transaction history ng sender, nagbigay naman sila from dec 30 to jan 29, 2021 binigay nila kahit jan 11 naman nangyari yung incident. And malinaw duon na walang reversed back. And lahat ng agents na nakakausap ko sinasabi na mag failed ang transaction kasi wala sa system nyo yung reference number ng transaction ko at ni sender. Binigay ko na yung proof na hinihingi nyo na wala sa sender ang money kasi walang reversed back na nangyari. Paulit ulit lang kayo ng sinasabi parang hindi nyo iniintindi yung complain ko, ang layo ng sagot at paulit ulit pang ng sagot ang agent. So parang lumalabas hindi ko na makukuha pera ko? Pinaghirapan ko ho yung pera na yun at alam nyong pandemic ngayon kaya sana do immediate action regarding this matter. I attached here the transaction history of the sender and my transaction history too.

nowadays changing the rebates to load2win is stupid.. giving vouchers are great but having this unresponsive website at all? better give back the rebate system much more better for us

Date of Incident: December 16, 2020 until today, January 7, 2021
Reference Number: [protected]

Incident Escalation:
- I ordered an IPhone 12 for delivery last December 16. Agent called me to verify. I told him to use my Caloocan address. He didn't follow. Instead, he delivered it to BGC last December 22 and was returned to sender. Now, it's been 3 weeks and I still don't have my phone. They don't provide clear updates nor instructions.

I have been following up from various channels - 211, FB Chat and Twitter. Agents are rude, kept on sending me canned responses and not tackling the issue head on. They can't provide me a CLEAR answer to my concern.

Globe telecoms gocallidd 99,

I am calling australia, for this gocallidd today 12/30/2020 starting at 14:30 pm. The service is very poor, it keeps on being cut. Every time I get to talk to a customer rep, it gets cut, so I have to dial up again and again. I paid p99 to get this service but it is very disappointing, I was not able to do the transaction due to poor service