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In January my husband and I decided we would like to go to Canada we decided to contact professionals which lead us to Global Visas, our consultant was Nozipho van Jaarsveld, we had a telecom with her to discuss whether we are good candidates to apply for a student permit. We had a strong case. After having a consultation we were told which documents to get. We requested and collected the documents ourselves.We were asked to pay R20 000 for their services. On their document it states that if you don’t get your visa due to their negligence they will refund you. We asked Nozipho whether a DUI in 2005 would cause a visa refusal, she said no, it is longer than 5 years. We met with her once to make sure she had all the correct documents, we missed a couple and had to return with the rest. Trying to get hold of your case manager is a task in itself, they are almost never available, I called on the 8th of August to find out how our application was going, only to find out that Nozipho was on two weeks holiday, no one bothered to advise us of this. 6 weeks later, we were told that our visas were refused due to my husband being criminally inadmissible on account of the DUI. Now, I would think, knowing the circumstances and working on these cases on a daily basis, she would have requested us to do a criminal rehabilitation first, seeing as they are the professionals, surely they should know this. We didn’t even know what the process for the criminal rehabilitation was let alone that the process of rehabilitation could take more than a year. I later found this out on a website. Throughout the entire process, I asked whether she thought everything would be okay and she continually told us we had a very strong case. I believe the visa was refused due to her negligence. I have sent in a request for refund and was told the process could take up to 30 working days and I would not receive the full refund because they have already worked on our file. What warrants the work for R20 000 really? Telling us which documents to get? R300 courier fee to the CIC, replying to emails, at most 10 phone calls (If you don’t call them and leave a message they will never call you and take days to call you back, so you have to call them daily)? Packing it nicely into an envelope and sending it to the Canadian High Commission? This is unprofessional and unacceptable. Nozipho gave us the incorrect information, causing us to lose our visas, Global Visas are just money hungry and willing to lie to their clients to get the sale. I am certainly not going to leave the matter here. I received an email from them stating that we never told them my husband had a DUI, which is a complete and utter lie, Nozipho is a liar! They are lying, dirty, stealing ###. The employees should be ashamed of themselves. They have now changed their name to IXP Visas - not dodgy at all! STAY AWAY FROM THIS COMPANY!
The complaint has been investigated and resolved to the customer’s satisfaction.
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I WOULD NEVER EVER SUGGEST IXP/ GLOBAL VISAS TO ANYONE. BE CAREFUL GUYS. THEY ARE SCAMMERS. JUST TAKES MONEY AND YOU WON'T GET ANYTHING IN RETURN.
This happened at IXP visa/ global visas located on Global Visas PTY LTD. 92 Pitt Street, Suite 3, Level 1, Sydney - 2000
I paid to IXP/ global visas AUD 625 on 7.12.13 and the my case manager was Jamie and she advised that she will look for jobs and stuff for me in Canada. I was on 4 months instalments plan so thats why I paid $625 but I was gonna pay that amount every month on 6th. I called up the next day to give them few details and Jamie was on holidays already for 2 weeks. Someone called me for like 2 mins from UK for making my resume. I spoke to Barta the consultant in few days (who was sick pretty much for 3 days after I signed up ) who signed me up and spoke to me about the Canada's visa and stuff. She just did read out stuff to Jamie. I told them that can I change the main applicant from myself to my partner and Barta the consultant said yes and then then Jamie returned from her holidays on 16th Dec 2014 and she advised me that it would be $500 more to change the main applicant to my partner. I told my partner and he figured it out that this company is a complete scam and money making company who doesn't cares or even is worth paying. I told them that I need a refund for the amount and they advised that there wouldn't be any refund as they made a "RESUME" for me and when I advised that i will make a resume for my partner, the manager of the sydney office "JENNY" said that then we cannot guarantee any job then. I even said that just for a resume you guys charge $625 is ridiculous and they said so this excuses and wouldn't even give visa.
I did listen to my partner and did decide to stop my file right there and I'm not happy as i did lose $625 for nothing. We all work hard to earn money and people like this are just ridiculous. You guys be very careful.
I received a call from IXP Visa for immigration process asking to pay 3500 AED for registration how genuine is this consultant if they are making fraud, is it possible to get back the money or file a case on them please suggest
Hi,
I tried to call to the global visa many times to get my refund back.They are waste time.I dont recomender anyone to pay anything for them.
They only make promisses, I had applied with them and then at the same day I asked for my refund and they didnt acept my refund.I
Wasted 600 euros with them, I Make an appointment at the office and the lady wasn't there.
I wasted time and money with them.
We are controlled by Immigration laws and we must work with the law. We can not find you on our systems but would love to have the change to speak with you to see if we can resolve this. As our client you have access to your client area and we would love you to leave your feedback there so we can help. Once we have the full details of your case to hand, somebody will be in touch using the information that you originally provided Unfortunately we can not reply on other sites as your case would be private. Your help is really appreciated. -IXP
Hi
I went in them office yesterday and they were very kind with me.
I didn't pay everything yet.Now I am afraid to wast my money.